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    Chick-fil-A

    4.0 (1 review)
    Closed 10:30 am - 8:00 pm
    Updated 1 month ago

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    Cheddar's Scratch Kitchen

    Cheddar's Scratch Kitchen

    3.0
    (193 reviews)
    19.4 mi
    $$

    Stopped by Cheddars for a quick break, not really hungry but just to grab a quick bite because it…read morehad been a busy and stressful day and we wouldn't have time to eat later. Lucky for us, Thomas waited on us. To be honest, we didn't expect the level of service we received. The first thing we noticed was how how busy he was with getting drinks and taking care of tables, and at first we expected the same subpar service we seem to find more and more these days. Then he stopped, made sure we were taken care of and made sure we had the information we needed to consider our food choices, and to just make sure we felt a little bit special. In addition, he was just super friendly. After our food came, delivered by an equally friendly Brandon, in between our own converation we noted how Thomas made sure drink orders were correct, discussing them quickly with the wait staff, making sure they were made to their satisfaction. That was pretty impressive. I would like to note our food was very good, our drinks were excellent, and the atmosphere was just as we expected. We sincerely want to give kudos to the the restaurant and to Thomas for making a quick ''break' an enjoyable and unexpected pleasure. It was a nice change.

    I had one of the worst customer service experiences I've ever had with Cheddar's Scratch Kitchen,…read moreand it started the moment I called the restaurant. The employee who answered the phone was unbelievably rude, impatient, and acted like I was inconveniencing them simply by asking a few basic questions. Instead of speaking professionally or showing any interest in helping, they responded with a disrespectful attitude and made me feel like my business didn't matter. There was no courtesy, no attempt to listen, and absolutely no effort to provide the level of customer service that any paying customer should expect. It was shocking how unprofessional the interaction was, especially for a restaurant that's supposed to value its guests. After that phone call, I honestly had no desire to spend my money there. First impressions matter, and the way I was treated over the phone completely ruined any confidence I had in this location. If this is how customers are spoken to before they even walk through the door, I can only imagine how they're treated in person. Management seriously needs to address the behavior of the staff answering the phones because being rude, dismissive, and disrespectful is unacceptable. Customer service should never make people feel unwelcome, and until that changes, I can't recommend this Cheddar's Scratch Kitchen to anyone

    Photos
    Our Santa Fe Spinach Dip is prepared with creamy cheese, topped with sour cream & served with freshly fried tortilla chips & a side of salsa
    Our Santa Fe Spinach Dip is prepared with creamy cheese, topped with sour cream & served with freshly fried tortilla chips & a side of salsa
    Our Honey Butter Croissants are baked to a golden brown and drizzled with house-made honey butter.
    Our Honey Butter Croissants are baked to a golden brown and drizzled with house-made honey butter.
    Strawberry Texas Frozen Swirl: Frozen Texas Margarita swirled with strawberries.

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    Strawberry Texas Frozen Swirl: Frozen Texas Margarita swirled with strawberries.

    Chick-fil-A - hotdogs - Updated August 2026

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