New ownership has changed policies. No more senior drinks. That's not going to change my lifestyle, but we eat at Chik-fil-a almost every morning and that small courtesy meant a lot to us as seniors on a fixed budget. That was a small but notable courtesy that differentiated Chip-fil-a from its competitors. Too bad they have decided that doesn't matter any more. read more

Service. THIS BY FAR is the worst location I've been too and I've been coming to Chick-fil-a since 1990s. Fries are cold (majority of the time). They always mess up the order. Curbside is normally a 10 minute way. They never receive orders from the app. They'll leave you waiting at the counter why they are talking amongst themselves. This is been an issue for the past three years. Thought they would get better. But same old same old. I endure b/c unfortunately this is the closet one If you live this franchise there are way better ones than this one. I expected better. read more

Been waiting in line for 30 minutes not moving at all. No one's come out to say anything where are the managers?

This has got to be the slowest and most poorly run Chick Fil A. Wait times are crazy for an app order that should be ready when you arrive. Not 15 min later. read more

I hope this CFA changes management soon. This is by far the worst in terms of speed, quality, and customer service. Items are always missing, customizations not fulfilled (they'll put lettuce instead of tomato when I specifically requested the opposite), the chicken is always overdone, and the service is super slow at the drive-through. Just today one line was stopped when the other (I kid you not) had ten cars pass through. Management should be ashamed that they're running such an F level CFA shop. read more

I tried the chicken tortilla soup yesterday. It was the worse soup I've ever eaten. I ordered the bowl size. It was a total waste of money. So disappointed in Chick-fil-a. read more

Great food as usual with Chic-Fil-A. The ambiance is typical for these restaurants. They have a kids playrooom which will be great for families! The service was fantastic and the lobby attendants were fantastic and friendly! read more

Chick-fil-A - ows chick - fil - a - fil's exterior - Fast Food Near Me - Watauga, Texas

Chick-fil-A is always a good choice - quick lines and tasty food. This location is hit or miss with the length of the lines. Drive-thru people are fast and friendly. read more

Chick-fil-A - ows a meal delivery zone sign - Fast Food Near Me - Watauga, Texas

Terrible service . Chick fil a is know for fast service not matter how many people are in line . This location is absolutely terrible . Other locations have at least 4 people taking orders and delivering to cars . This location has one at all times ????? read more

Can never pass up an opportunity to try a new Chick-Fil-A. I was in the area for a job interview and quickly turned into the parking lot when I saw it. As usual, I placed a mobile order for in-lobby pick-up. Almost as soon as I placed the order, it was ready. The food was freshly made-to-order and very delicious. (Had the Spicy Chicken sandwich with a slice of pepperjack cheese and the eight-piece nuggets.) The restaurant and parking lot seemed exceptionally clean. In addition, the staff was very nice and accomodating. If I get that job, guess where I'll be eating? read more

Chick-fil-A - ows the inside of a fast food restaurant - Fast Food Near Me - Watauga, Texas

If you want to drive thru, check your order twice. I am almost always missing something! They need a quality assurance team.

Y'all didn't give me my correct order you gave me Patrick's order y'all named my mom Patrick and y'all didn't give me chick fa LA sauce or honey read more

Rude customer service in the drive through and always getting my order wrong. Worst Chick-FilA

Always fresh, hot, and delicious, have been to this location many times, order always ready quick and correct, stop here after doctors appointment every time read more

Great food ! Incredibly fresh ! Staff was very quick to deliver the food . Sherry was awesome and kind :)

I don't why their breakfast sandwiches, other than a chicken biscuit, are always room temperature at best. Egg is cold, sausage is cold, cheese doesn't melt and bacon undercooked. I haven't eaten there in months but stopped by this morning and I wasted 5.00 on another cold breakfast biscui. Live and learn read more

The service is terrific! As busy as the drive thru is it doesn't take long at all. Try their chicken sandwich and their wraps! Excellent

Food is ok. The customer service is god awful. The staff does not care, they are lazy, rude, incompetent, disrespectful, and complete idiots. Chick fil a has taken a down spiral with this location. As a company they need to crack down on locations like this one. Y'all used to be esteemed, the best. Now y'all are on par with McDonald's. Get it together. read more

we had a late order, right before closing. They forgot my sauces AND my sandwich. But since they were closed by the time i got home, I didn't get the food and no one obviously was going to answer the phone. So i paid and didn't get the food i paid for. I will go to one of the other locations in the area, this one seems to be a mess. read more

Hey its Chick-fil-a. This store has operated fairly well during COVID. Prompt people bringing out food, had a grumpy one this time but it could have been the Karen parked across 4 to-go parking spaces during the start of lunch rush. I can only assume people are just absentminded when they do that. When the employee came she, I commented on this Karen being there and the employee just kinda shrugged her shoulder and walked back in. This service at this location could easily be summed up with the shrug and dismiss I received that day. This has been troublesome as many chickfila I go to are almost disgustingly nice over the speaker and even inside (when you can eat inside). Apathy 5 stars read more

Chick-fil-A - Karen recently taking up 3 to-go spots during lunch. smh - Fast Food Near Me - Watauga, Texas

I came in tonight on 9/12/24 and spent $800 on gift cards for my employees and you would think that I would have been offered a drink or a meal for the amount of money spent at this location but nothing, not even a thank you for the business or anything. This is the second time this has happened at this location, I can see why they have a 2.6 stars. it's just the courteous thing to do when you spend a more than usual amount of money at a location. I won't be visiting this location in the future. customer service is no longer around. read more

It seems that they are finally staffed well enough to re-open the dining room. Just know that going through the drive through still takes 20-30 minutes depending on the time of day you're here. The service is good, but just slower than other CFA locations. read more

The service was great especially from Janice! She was very helpful! Would come again.

Stopped by this location on our way home from the car repair shop. Once we walked in we immediately saw all the kiddos sitting around for storytime! And anyone that knows my gal and I-we are always down for a good storytime!! Being at Chick-fil-A was an added bonus since it's one of our other favorite things. We received our food pretty quickly, we ordered breakfast (got our usual order) I noticed right off my sausage, egg and cheese biscuit didn't look as yummy as our usual cfa at Alliance. The cheese wasn't melted and the sausage patty looked dry. But I added my sauces and ate it anyway. The hash browns didn't taste the same either, my husband agreed. I am giving 3 stars for the customer service and storytime and craft activities. The ladies were all super friendly, as expected at any Chick-fil-A. We will be back to try again. read more

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Maybe the worst chick-fil-a service, they were nice but forgot half my order. Food was okay, but drinks lacked syrup. Didn't give me any of the sauces I asked for. read more

I am so disappointed at the quality of the salads they are serving. They have changed the lettuce from the fresh greens to hard yellow cores and large chunks of romane hearts. Not good at all. The manager said they recently changed there lettuce. I use to love the salads. I won't be spending $9 on that Salad. read more

While the staff is always very kind and my food is great, this is the second time I have ordered a chocolate shake and received cookies & cream instead. I don't have a gluten allergy but imagine if I did!! I have grown to trust CFA and hardly check my food before I leave the window like I would at other drive thrus, but I may have to start :/ read more

Excellent Chick-Fil-A. I recently moved back into the area and this was a Chick-Fil-A I used to visit all the time. It has been recently upgraded to the new layout and like most Chick-Fil-A's it was great. The staff (and owners) are excellent people. Always willing to go the extra mile for their customers. The food - it's Chick-Fil-A...it's awesome. Check them out! read more

Food was good, as usual for Chick-fil-a, but it's incredibly slow. The line takes a stupidly long time to get through, like 20 minutes for a nugget meal. read more

Back in 2012, Scott P. Mentioned an ongoing gnat issue. I'm sorry to say, it still is a problem in October of 2014. The fact that it was mentioned two years ago makes it seem much more gross. I finally moved to the other side of the restaurant lobby in an attempt to outrun or even outwit them. This brilliant strategy seemed to work alright, but I think I'll stick to the drive thru from now on, or better yet, my regular spot in Grapevine ... On the upside however, the restrooms were clean, the food and the service was on par with what I've come to expect from chick fa lay, and they were very fast, as usual. I just can't get past the gnat issue though! Ugh. read more

Chick-fil-A - Wow, this might be kinda cool, especially as much as I eat at chick fa lay! :) - Fast Food Near Me - Watauga, Texas

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Hate to do this to a Chick-fil-A location but this has got to be the worst drive thru in America. Slow, slow SLOW....I would've rather gone to Burger King if I knew I was going to be stuck in a line for 35 minutes. Do yourself a favor and just drive to another location. read more

I just had the worst experience Ever at a place I go to very regularly. They missed my kids 12 count nuggets and until I got home I realized. I called and of course they said I could go back. So I do and when I return home there aren't even 12 nuggets and I'm just embarrassed to call and say anything again. Terrible service. My meal got cold while too so it was a terrible experience. read more

There was no one in line but me and 7 people "working" the front and I am the only customer. I order a deluxe sandwich, I never said I wanted spicy but that is what I got. I took it home and could not eat it, threw in trash. The ones working were actually playing and so my money was wasted. Management needs to teach employees how to do a good job and not play instead. read more

We only come to this area when we have a couple things planed to do ... buy and sell at kid to kid, half price and use up a jump pass mark at the jump place. Even then we will usually hit up food at a place we rarely get to visit because its just far enough to not want to go just for food. We dont have a Pei Wei, Fridays, Jamba, BK within reasonable driving ... but have 3 CFAs in a 5 mile ratuis in any direction. So we only come if she's set on CFA. This location is nice, usually when we go its calm. Yet today we saw the rush crowd, so the play area was packed. I appreciate the indoor play area and that its sectioned off but put 3-5 4th graders in there and little ones get trampled with the smaller space. read more

First time I've ever been disappointed in this location. Went through the drive thru and ordered a 2 meals with medium fries and wtf is this? My French boxes were half filled not even half way actually. read more

Chick-fil-A - C'mon Chick Fil A you gotta do better than this. - Fast Food Near Me - Watauga, Texas

Worst experience ever. Do not go to this location if you prefer curbside. You think curbside would be a convenient and stressful free experience, Especially if you have children. This location neglected the curbside customers by assigning one employee to all the curbside orders. Not to mention when you arrive there are not enough spaces for curbside customers. I sat watching all the drive thru customers order and zoom through with their orders. I order my breakfast at 9:50am and didn't receive until 10:35am. I do not blame the employee who was assigned. She was doing the best she could with the amount of customers there were.. I blame the supervisor who should have had more help for curbside. I will not be choosing another location for my future orders. read more

I'm surprised by the low stars. I've been here a few times after Target heading home. Same Parking lot. Always good customer service, the Line moves fast. Will continue to go there. read more

Still a great place to take the family for a meal. Had a fantastic time meeting Monster Jam "Megalodon" driver Justin Sipes. Thanks Chick-fil-A for having an awesomely memorable event. read more

Chick-fil-A - Monster Jam truck "Megalodon" at Chick-fil-A. - Fast Food Near Me - Watauga, Texas

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Chick-fil-A has been a favorite of mine for a while... practically since I was old enough to have opinions about what I was putting in my mouth! This particular location is close to home, which is great, and the food is always amazing. The Team Members are as helpful as ever! The only downside is it can get busy during dinnertime, but even so you shoot through the drive-through! Add in the Playplace and it's a great place for moms (or nannies like me)! read more

Terrible service. Was given a card for a free small nugget tray two weeks ago. Went into redeem it, and was told that they wouldn't take it because the card is expired. Managers are unhelpful and uncooperative. read more