It was our 1st visit to this location, and we ordered on the app to pickup curbside. After placing order it would be about 5 minutes to pickup we ordered Grande Avocado Chicken Bowl,Tortilla soup,Regular Chips & Guacamole along with 2 churros to finish off our cravings. 26 bucks feeling really good about that. Once arriving we looked for the curbside pickup spaces but none were marked so we just pulled in close to store, we checked in on the app, nevertheless I decided to just drive through once at the window we were greeted and mention we were here for curbside pickup, she told us just to pull around they're wasn't any marked spaces and she would bring out was just waiting on the Chicken.Which we did. Shortly after she brought it out piping hot. Once home we tore into the package to discover churros were missing & without hesitation I ran back to informed them, they fixed me up with double orginal order in about 5 minutes, OMG I was thinking hoped my food didn't get cold....but too happy to double up on the churros. The wife was steady munching but had me set to go & still warm so I didn't hesitate. Overall the food was spot on Tortilla soup hit the spot and the Bowl was plenty and mixed really well. The service was friendly and quick. Leaving out item & no designated curbside is the reason for the missing star everything else exceeded our expectations. read more

New staff isn't terrible. The one they had before always took care of me. Not sure what the issue was but they lost a customer

Really have come to love this location, glad it's close to home. Unusually-good grilled chicken for fast-food. The service is consistently great, both "with us AND each other". I don't know about y'all, but I think it's great to hear a staff enjoying each other's company, having a laugh and such. And today was no different than usual, contagious positivity. My favorite is their double-chicken bowl, and a couple taco al carbon's on the side when I'm especially hangry! It's good for someone who's looking for non-fried options (too much of that stuff out-to-eat), fresh. Thanks you crazy chicken! Love ya! read more

El Pollo Loco - Before & after! - Fast Food Near Me - Watauga, Texas

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This place is definitely more slow food than fast food. Took 10 minutes to get my order taken with one card in front of me and then another 10 minute sitting there.Waiting for my food. I'm hungry and a little bit passed now. read more

I have missed Pollo Loco. So glad we travelled to a place today that has it. Their grilled chicken is hands down the best. It's juicy and flavorful. We usually get the leg & thigh. The side of corn is pretty good too. The spanish rice and macNcheese is good. We ordered the 16 piece family meal with 3 large sides. It was a very good deal. Restaurant is clean and service was good. read more

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I could have cooked dinner in the amount of time I waited in the drive thru and still wasn't served.

I've driven by this place multiple of times and decided to check out this location. I ordered chips, salsa, guacamole, horchata drink and taco Al carbon. The drink was delicious, the chips, salsa and guacamole tasted fresh however the guacamole lacked flavor. The chips were crunchy and delicious. The chicken taco came with onions and cilantro, however the taco lacked flavor as well. The customer service was friendly and attentive. The pricing is decent as well. read more

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Love the grilled chicken here. Prefer this over the other chains due to the quality of chicken and sides. Me and my wife usually pick up el pollo loco after a solid workout and leave always satisfied. My wife is picky when it comes to chicken and this joint doesn't disappoint! Shout out to the manager Allison! She always helpful and take care of this place! read more

El Pollo Loco - the counter area of el pollo loco - Fast Food Near Me - Watauga, Texas

Terrible. Every time I go here they always forget something. It's fine if it's a small item but it's always a 5 or 7 dollar item. No apologies and a kid working in the back was barking. read more

Great food! Always greeted with a smile. Very welcoming. Restaurant is always clean. Will continue coming to location. read more

El Pollo Loco - Fast Food Near Me - Watauga, Texas

Portions are small for the price, not too much deep flavor in the food I was able to try, and the chicken was a tad bit dry

The best customer service. Also very helpful and delicious.I love there salad's and churros

Coming from So Cal, I was looking forward to Crazy Chicken. My memories of this restaurant was moist chicken, wrapped in a flour tortilla, and the taste and flavor of the grilling exploding in my mouth . . .Did Not Happen! Instead, after ordering the 3 piece, DRY. I will say the two sides were ok, but really, how can you screw up something out of a can. The two chicken wings were a joke; Small and dry and the breast was tiny, over cooked, cold, and probably sitting on some warming table all day. My wife ordered the avocado burrito. Extremely spicing, very little chicken and avocado, with lots of rice for a filler. Leaving the drive through, they forgot my Diet Coke . Needless to say (but I'll say it anyway), I will not be going back. read more

Food is so inconsistent. Corporate doesn't care either. When it's good it beats Chipotle. But getting there when the employees serving the food give a $hit about what they give you is a big issue. It's not hard to see dried up burned chicken!! So it's all whether the employees care about what they serve you. Oh plus watch your order. Getting what you ordered is another issue, and again that goes back to employees giving a rats a$$ about what they serve you. Do better!b read more

Many times you get food which is not fresh here, the app is crappy. Many things on the menu are not available

I wanted to take a moment and give a shout out to Allie and the team over at El Pollo Loco at 7900 Denton Hwy in Watauga, TX. This team is absolutely amazing and has the best customer service. Allie is an extremely kind and courteous person that has the best people personality. I've been living in this area for about 3 years, and when I first moved here I had a bad experience at this same El Pollo Loco. I stopped going there for about a year but decided to give it another shot. I have to say that Allie is so amazing that she even knew that I'm originally from California based on what I ordered! I usually go through the drive thru but for the first time today (6/19/2024) I went inside of the restaurant. I must say the Ambiance is very inviting and extremely clean. So again, shout out to Allie and the team! I really appreciate the above board customer service. Thank you and the team for being outstanding! I truly appreciate it! read more

I have nothing but great things to say about Pollo Loco. This is my usual stop for dinner, post work out. The chicken has a great grilled taste that it doesn't need anything else. The staff is always friendly and drive-thru is always quick. Make this a usual stop! read more

We ordered Grande Avocado chicken bowls. Chicken was so dry it was all crispy. My rice had dried clumps. Their solution was to offer more chicken in a little cup. No thank you! We were the only ones in there at 7pm. Other restaurants around it were really busy so when we saw that we should have just left. After 2nd complaint about the chicken they did offer to remake the bowls but by then I was grossed out and just wanted out of there. No offer to refund either. Now we are praying we don't get sick from it. Warning-steer clear of this place-there are many other choices around this location to choose from so don't make the same mistake we did tonight. Beware!!! read more

Broooooo! Drive thrus really haven't been the same since covid. Customer service has plummeted. Soo when we pulled up to a long line we expected the worst. We ordered a lot of food the girl taking the order was so sweet and patient she repeated our order back a few times (nobody does this anymore) we got to the window she's smiling asking us how we are doing again repeated the order. Me and my boyfriend were jaw on the floor. The food was ready quick. I ordered a sweet tea and lemonade mix she havre us the drink said try it and said if i didn't like it she would remake it! I wanted to jumó through the window and hug her. We complimented her customer service she was awesome! Wears glasses and has a bomb sus giving us drive thru hope!! read more

this was the most painful experience I have ever had at a fast food place. ordering was a nightmare... the person at the register had to FaceTime someone else for me to be able to order and she didn't ring up half my order and when she gave me a total I knew it was wrong so we had to start over .... I asked for house salsa , she gave 3 different kinds and I had to actually take the wrong ones out of the bag and point at the sign on the counter to show her what I actually wanted. At the last minute someone came in and finished the order for her and fixed all the mistakes she had made. to add insult to injury the chicken was over cooked and dried out because it wasn't cooked fresh just reheated. I haven't been here in a long time because last time was bad also , so that's my last visit to el pollo loco ever read more

This El Pollo loco is extremely helpful and gives very good portions and very service oriented as well as very clean and up-to-date! Allie, Luis and the other staff is very professional and takes me back to my old days in California! Thank you! read more

The world's nastiest chicken. The chicken had long hair on it. It was well done but it tasted as if it wasn't. My first and last time wasting my money at that place. read more

Love El Pollo. This location was closed on a Saturday at 8:30, 3/12. If closing early, adjust online times. Not cool man, not cool.

First time visiting this place and I was dissapointed, I ordered 3 piece meal I got small leg and wings, chicken was very dry and hard to literally rip off the bone, it was EXTREMELY cold in the building, could not enjoy my food... and the choice of music was not the best.. not kid friendly at all, very explicit like Nikki Minaj and Eminem and not the censored version.. I had my 9 yr old with me and there were other families with children in the building as welll.. they got my sons order wrong, they were kind when they fixed it, very apologetic but I don't think I would ever come back. I prefer Pollo Regio, their chicken is very flavourful and falls right of the bone. read more

The food is fair, but they most definitely don't want you in the lobby. It is so freezing cold that there is condensation on the doors and windows. It is so uncomfortable and the food might come out hot, but instantly gets so cold, because the lobby is crazy cold. read more

Great food taste and customer service. Staff are nice and accommodating. I would recommended this place

This location is AMAZING... food and staff will go completely go out of their way to ensure you leaving happy!!!! Coming back several times

So I've been here before when they first opened and thought it was ok, not great, but then again is it fair to review a place that's brand new? I didn't think so. Went here again tonight and ordered a chicken fajita burrito. It was slimy and just not good. I've had the chicken avocado burrito before and it wasn't bad. Is this burrito supposed to be slimy? Even so I ended up chunking it and moving on to the chips with the avocado salsa. I love that salsa! These chips though are hanging out in the trash bin with the burrito. Way way WAY to salty. I ended up eating Tostitos with my salsa. So far all the employees here have been super nice, and in a few months I may try it again. Hopefully they can pull it together so we don't end up with another brand new empty building like the other pollo whatever down the road. read more

The first time I went to a Pollo Loco it was in California and the chicken was so tender and juicy that my family and I had it almost every day while we were in Cali. Recently I went to this Pollo Loco and the chicken was so dry and I had the thigh and leg, which should be tender and juicy. Their sides are good, no complaints but the chicken shouldn't be dry....I'd rather get rotisserie chicken from Kroger than eat the dry chicken from here...... read more

Food is terrible! $27 for smaaaaaallllll portions. I don't mind paying that much if they are good... but this place was terrible. Food is terrible - they kept refilling the condiments but would not refill the cups. 7 chips in a tiny bag is $3 Yeah... I don't even have it in me to give a full review Please - do yourself a favor - go a half mile down and pick some place else read more

Grilled chicken avacado tortilla wrap with salad is awesome. Very filling. Great service.

I love El Pollo Loco but this location not recommended. I get the Classic burrito and in this location it was so dry I could not keep it down and they did not gave me the drink that comes with the combo. It got me thinking, if each location is different on the way they prepare food? read more

I had a great experience at this el polo loco! I normally go to the one in presidio and I always feel like my order is missing something, the people are unprofessional and rude but this one on 377 was fantastic. Calvin was very informative and polite, our food was delivered promptly with no mix-ups and tastes great. I will definitely be coming back to this location! read more

I love this place - good quality food that is fast...so much better than Rosas!!! They have great stuff on their light menu too. The avocado chicken wrap is amazing!! Everyone is friendly and nice too. read more

I went here today for a preview of the grand opening. The staff was very courteous and friendly. I had never been to one of these restaurants so it took a little while to decide because everything sounded awesome! I ended up With the chicken fajita bowl and small chips/quest. The total was under $9.00 and I got a huge salad and a perfect amount of queso and chips. Food was very fresh and tasted great. Wish the location was closer because I would go there a lot. That being said, definitely recommend! read more

First day open for business. Nice location, clean and weep staffed. I had the Shrimp and Chicken Bowl, it was good The manager came out while I was eating to check on my order. I say he's well on his way to a successful location. Only drawback I saw was that there is no mirror in the men's room. Otherwise good all around. read more

Food is pretty good, good customer service and very fast. Like the selections and the chicken is always great. One of my favorite fast food stops read more

I might be addicted to the quesadillas??? My family loves this place because it has options for all types of diets and taste buds. The staff puts care into everything they do. read more

Worst service ever. Spent 45 min. in drive thru for 2 salads. Was told they were out of chicken even though their grill was full. Other drivers in line were upset and had me move out of their way and left. Manager was argumentative. These employees didn't seem to care at all. read more