In the six years since we've moved in we've been going to this specific Chick-Fil-A location the service has always been good orders rarely ever wrong and the food was always good highly recommended. Also W Aiden great cashier. read more

Chick-fil-A - The Ice cream was really good finished it fast! - Fast Food Near Me - Sylacauga, Alabama

Employees were super friendly and food was delicious! We ordered and ate in the restaurant, and the food came out quickly and was super fresh! Parking was easy and ordering was also quick and smooth. The ambiance of this Chick-Fil-A was really peaceful and an enjoyable place to be! So glad we chose this restaurant for dinner and can't wait to come back next time we're in town! read more

See all

Such a great chick fil a! The staff was nice and friendly and the food was hot and delicious! What more can you ask for! read more

Chick-fil-A - Fast Food Near Me - Sylacauga, Alabama

Great location for ordering ahead on their mobile app. This location actually gets the order right and I've had hardly any issues since it's been open. The staff is always friendly and the atmosphere is welcoming. The food is fresh and so far, no complaints with Sylacauga C-F-A! Recommended! read more

Lunch here on Friday. Food was fine but the service was horrible. This isn't the first time I have been here and the service has been typical Chick-fil- A standards. read more

Their sevice is top notch. The food is always hot and fresh. The staff is well trained to offer excellent customer service and they always deliver on that. read more

This location is so well run and all the staff stay busy greeting everyone and constantly cleaning up. I always stop in when I am in the area. I appreciate this Chick fil A! read more

Taking off 2 stars because my bread was room temperature/cold like not even toasted warmed up nothing and it was crumbling. Cheese was not melted on the chicken I could pick it right off the sandwich and fries weren't hot... idk I just expected more after living in Houston Texas so long!! get it together Alabama 01/01/2023 5 pm read more

I'm taking off 1 star because as we were ordering the lady said they were out of mac for the night, when they actually weren't out but just waiting for some more to finish cooking. Their mac is literally the only thing my kids eat and they were looking forward to getting some for dinner. So we ordered without mac and they left off our icecream cones so i had to go in to get them. While i'm there i asked a male worker if they had ANY mac, even like the tiniest amount because my toddler was having a fit without his mac. The man said oh sure it was just made. So i told him what the lady said and he apologized and gave me a mac for my son at no cost. I thought this was a very kind gesture and it made mine and my sons night. Our original order tasted great and they made up for their mistake. So, i would eat here again and recommend to others. read more

Being the home of the chicken sandwich and I'm plantbased, their salads are well worth it. They have a great variety of salads like the superfood (kale) Cobb, Southwest, etc. I order my salads without the cheese and that works for me. Their waffles fries are major fresh and delicious. The employees were nice and patient. The place was very clean. Some of my family members are meat eaters, and some are not, so this our spread. So I will definitely visit again. read more

Chick-fil-A - Fast Food Near Me - Sylacauga, Alabama

I'm a Chick-fil-a lover. This location has great service and an outstanding staff. The customer service here is astounding. I wish more places treated their guests like actual guests. Bravo! Everything I have ordered from here has been fresh, quick and tasty. Also, my orders have always been accurate. Out if countless trips they forgot a sauce I asked for. Once. Speaking of sauce, try their Honey Roasted BBQ sauce. (This is not the same as Chick-fil-a sauce.) If you haven't had it, it's a game changer on their fries and chicken minis. read more

Never had any issues with this location other than last night, November 10th. I ordered a chicken tortilla soup with crackers minus the tortillas. I like the soup but not the tortilla strips. I got to the window and there weren't any crackers in my bag, so I asked for crackers and the girl working the window asked, did they not crackers in your bag and I said no, so she asked one of the guys and I heard him say "well I can't help it, she don't get crackers with tortilla soup, it's tortilla soup, so she get tortilla strips". The girl comes back to the window with tortilla strips and I said "I asked for crackers instead". She proceeded to tell the guy and he snatches down a box of crackers and whispered something to her. She gave me three packs of crackers in an apologetic way. However, Customer service is lacking with that guy. That's not the first time he's been rude. I think regardless of what soup we order, if we choose to swap out crackers instead of tortillas then it shouldn't have been a big deal. I typically ordering catering a lot for the company I work for and I am a frequent customer myself, but not any more. I won't be going back any time soon. Especially during the night crew. Never had these issues with the morning crew. The guy on the night crew is beyond rude. read more

THIS IS THE ONLY REVIEW YOU NEED TO READ! This place is great! Service is fast especially considering how busy they are. It is hands down the best fast food chicken in the city. Employees make you feel special and wanted. Nothing needs to be said about the food. We all know it is great! Also, they have plenty of healthy options that are clearly listed on the menu. ANY REVIEW LESS THAN 4 STARS IS A LIE AND THAT CUSTOMER IS THE PROBLEM, NOT THE STORE. MY PLEASURE read more

Service is super slow on most occasions that I go in this location. Drive through seems to get the priority. They have a ton of people behind the counter but don't seem to manage the line well. Food is always good though. read more

This is a very good restaurant if im going for chicken sandwiches. If its nit that then I would prefer a burger place but chicken os great here. read more

Micah was very helpful. Drive through was crazy busy but he seemed to manage it with a smile Quick service once we ordered. Great food read more

Game day stop on the way to Auburn. Incredible service. Got our food almost before we were seated. Will definitely add this stop for future visits read more

The food and the service are both very good. It was pretty crowded but they still got the food out quickly.

Food is served slower than molasses in Antarctica. Drive Thru takes priority on any order. 17 minutes for a chicken sandwich and a milk shake at 4:00 PM on a Thursday. Almost enough time to drive 30 miles up the road to another Chick Fil A. NEVER, EVER, AGAIN. read more

Great food (as to be expected from Chic-fil-a). The cashiers all had smiles on their faces & really seemed to be happy to work there. Service was fast & food was nice & hot. read more

This location is very slow and does not have the best customer service I have experienced. I have been to this location multiple times and have watched the management single out employees and do not treat them with the respect they deserve. Not sure I will be going back as the last time I visited I was missing an item of my order, which was handled by a manager, and was given attitude by the manager when I asked for this to be fixed. This location's issues definitely start with the poor management! read more

This location gives Chik-fil-a a bad name. Service is always slow. I've heard several similar complaints from family and friends.

Delicious, fresh food. TONS of people since it's the only Chic Fil A around for miles but it runs efficiently and you get your food quick. They had a mixup with my order but the manager corrected it swiftly and made sure we were happy! read more

I continue to have positive experiences at the Sylacauga Chick fil A! And I frequent there! Thank goodness for the App! If you aren't using it, you need to sign up! I love feeling like I am their priority when I visit! Keep up the good work! read more

Last two visits in last two weeks and the restaurant is just plain filthy, no clean tables, floor is a mess, condiment area dirty, and lots of employees just standing and sitting around as if nothing needs to be done. Very poor management team that can not see this situation and do something to fix it. We will not be going there again any time soon! read more