I've been pleased with the food no problems. I'm excited because this location is closer to my home. The problem that I have is every time I have gone to this location I've had to wait much longer than what I do at the location on Campbell and Sunshine. I understand that it's a new location and maybe the workers are still getting into their groove but just today close to 11 AM, there were only a few cars and it still took at least 20 minutes. I hope as time goes on that the service is quicker. read more

This Chick-fil-A on West sunshine has such a slow service. It's nothing to wait 20 minutes in line.

I stopped at the location on west Sunahine in Springfield mo. terribly unorganized! took us well over 30 minutes to get through a line of 6 cars!!!! read more

The food was good and as expected from a reliable chain restaurant. However, the staff was not on par for any other CFA I have been to. The cashier wasn't rude, but wasn't pleasant - our whole family was surprised by the interaction. The entire restaurant floor was slippery / greasy which really off-putting. Located right across the street from Bass Pro. It has a drive thru and ample parking. But it is a good distance from I-44 and Highway 65. read more

Pretty good. Chicken was moist and wait staff was kind. I asked for mints, they gave me mints. The place was clean and tidy I enjoyed my time there. 8/10. 5 starts. read more

The worst restaurant in the chain that I have been to. Constantly getting orders wrong. The last time I ordered two meals, got home, and didn't have either side, the bun on the sandwich was incorrect, and one of the drinks was wrong. Called immediately and was told that it would be taken care of. The full charge went on my card with nothing corrected. Other better chicken options close, or if you insist on Chic then go to S Glenstone, they always get the order correct. read more

Love Chick-fil-A. This location was no exception. Same quality and service you've gotten to love and expect. Spicy chicken deluxe combo with kale crunch in place of fries. Yum!! read more

I had a pick-up order feeding 50 people today and I wanted it boxed separately and have my business card in each box. Sounds demanding, right? I am embarrassed that I do not remember their names, honestly. But the help I was given, the excellent customer service and attention I received, is gold medal! Thank you for making me and so many others happy with your great food, great customer service and timely fulfillment! Tamara Feeney -Goosehead Insurance. read more

I have not found one bad chick restaurant that I had bad service, they will probably not open dinning room because people flock through the drive thu and wait to get their food, I saw this lady order $30 worth of food and she didn't have the app, I'll take your points and now and than u get something free which is cool, I got lucky when I went there the line wasn't long at all, you have to time it just right or you will have to wait, but what is good is that they have people outside taking your order to speed up the process read more

We made a mobile drive thru order, and when we got there, there was a huge line. The huge line disappeared in like 5 minutes, leaving us with some really nice employees and a drive thru set up that was so efficient that a guy was printing receipts out of his hip. The employees were friendly and our food was wrapped nicely. Orders were correct during rush hour. read more

Every single time I go there I am always served in a timely manner, the food is fresh, my order is always correct, and the service is amazing. I have never had an issue here and have been going for years. read more

It's only the second time I've been at this location. It's nice enough, but seems small. Seems to be a lot of confusing things going on too. I do like the new trash cans that open for you so you don't have to stick your hand where everybody else has been. It seems like they have a very different clientele than the others. read more

Chick-fil-A - Quiet. - Chicken Shop Near Me - Springfield, Missouri

I'm just going to start off by saying I really think this place is OVERRR priced BUT... their chicken breakfast burrito is the best I've ever had. The service was super fast as usual and their hot chicken sandwhich is the best I've tried out of all the chains making some sort of hot chicken. read more

I love the food, it's always delicious, but today I almost choked on a small bone in my chicken sandwich. It was truly scary, wow read more

Chick-fil-A - Chicken Shop Near Me - Springfield, Missouri

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Always friendly. Food is always good. Look for the table in the dining room made from reclaimed lumber by those wanting to turn their lives around. Powerful statement. read more

Chick-fil-A - This sign in drive through letting you know your dynamic chicken and sweet tea awaits. - Chicken Shop Near Me - Springfield, Missouri

I came in to order, and even with the amount of people in line, they were very fast and efficient. Food was very good. Staff was friendly. Not much seating, but there were lots of people so that is okay. My husband and I are quite pleased! read more

We are from out of town and since we travel often, we are very leery of fast food because the food quality is often mediocre at best, the cleanliness is often dirty and quality of employees is often so poor. But on this night we were exhausted after a long drive and since it was closing on 10PM on a weekday night, most restaurants were closed so we were expecting a hard time finding anywhere to eat. We had only eaten at a Chic-fil-A once before many years ago and since that experience was a good one, we decided to try it again. I did a search and found a Chic-fil-A about 5 miles away. Even though I don't usually like chicken all that much, we decided to give it a try because Chic-Fil-A has a reputation for cleanliness, friendly employees and good food. So after driving for 10 hours to get to our hotel, we drove a further 5 miles out of our way to get the a location because we trusted the brand. The restaurant was very clean and even though it was late in the evening when we arrived the staff was very friendly and the food was perfect. We now look for Chic-fil-A locations whenever we are on the road and need a quick, good meal. 5 stars. We highly recommend this location. read more

We were in the drive-thru and started driving off and we looked over and saw Max sprinting after us with our kids meal! Y'all....if that's not customer service I do t know what is. Thanks Max, you made our day!! read more

This is the Most Awesome Spicy Chicken Sandwich I've ever eaten! Wow ! I'm a die hard KFC girl ! I finally tried Chick fill a ! Wow!

Usually really good service but as of lately just been horrendous. Why would I want my food to sit with me in my car while I wait for another 20 minutes to leave. read more

This one has friendly service and they try to keep it clean but it's a bit slow. They have two lanes for the drive through that are full even outside of meal times and the there's often a waiting line inside as well. Getting in and out of the parking lot is often a nightmare but the food is always good! read more

Such a great location and the service is fantastic every time! The line is usually very long but I'm in and out in about 10 minutes or so. My order is always right, delicious and fresh. I love coming here and earning points, I'll be a Chick-fil-A red member soon! I hope the new Raising Canes doesn't take all their business - I will always be loyal to Chick-fil-A! read more

we had mcdonald's last night, slapped so hard. but let me tell ya, i am over here creaming . mouth drooling, slobberin, and foaming. read more

Chick-fil-A - chicken - Chicken Shop Near Me - Springfield, Missouri

I have been a fan of their food for a number of years, but unfortunately, there's not many locations where I'm from, so I knew I wanted to take advantage of it since I was in town for a few days. My go-to order is the Spicy Chicken Sandwich w/Fries, and it did not disappoint! The sandwich was hot and fresh when I received it. The soft and moist, the chicken had a crunchy and flavorful breading, and the meat itself was moist and delicious. The fries were hot and fresh as well. Overall, it was a pretty solid meal at a fast-food place I don't end regretting eating 10 minutes later. read more

Worst Chick-fil-A EVER! I love Chick-fil-A and try to visit as often as possible but never again in Springfield. Flew in for a sisters trip, starving because I had not eaten on the plane ordered my norm, there was a big line so I knew it was a popular one BUT my bun was not toasted, just buttered and soggy. I ordered mine to go so I went away disappointed and hungry. read more

Absolutely love there food and there fresh soda and tea has nice friendly staff great people great place to eat

They were very quick for the line they had. It was practically to the road. I was in line for about 10 minutes. While everything was very fast, my order was not all correct. My food was hot and fresh and I had ordered a Large fry and 3 Sandwiches. 2 no pickles and one with extra pickles x3. I ended up getting 2 no pickles and one with American and no pickles. I assume that other person is upset, but overall I had a good experience. I would do 4.5 if possible. read more

Came at 1:20pm on a Friday for a rest stop for a road trip. Extremely crowded, line went out the door. Many customers were encouraged to find a table and use the mobile app. This clogged the tables with customers waiting for food, leaving people who had food with no where to eat. The mobile app does not even start preparing food until you find a table, so new people using the mobile app are also waiting for a table to open up so their order can get started. It probably would have been faster to stand in line and order the regular way instead of clogging the tables with people waiting for food. The food still took about 10 minutes to come out, and with many children in the establishment, turn over was quite slow. The staff was very quick about cleaning the tables though, and otherwise seemed well trained - a child fell off a seat and was offered free ice cream. read more

This place has perhaps the most well run drive through in the country. Bar none, I have never been to a drive through anywhere that has as good of service as this one. They can have 4 lanes of cars piling in, it still wont take more than 5 minutes to get through it. Amazing! Foods not bad either. read more

Sure it's busy at lunch time, but if you use the app they have your order ready when you get there. Rarely have to wait at all once I walk in the door. Haven't had any of the negative experiences that others have, think they have gotten it figured out since opening a few months ago. :-) read more

I'm going to wait 30 days to repost a review. I have been to this new location 3 times and 2 out of 3 times there has been an issue. The 1st time was just a long wait and too much traffic. The second time I found out that my order was all wrong after I got home. The third time I waited in the drive thru for 23 minutes to get to the order location and then found out that they were out of the chicken nuggets. I believe that the management needs to buckle down and straighten this mess out before their business suffers. read more

A comfortable and clean place to eat. The chicken is juicy, tender, and piping hot. And, I cannot get enough of those waffle fries (my favorite fast food fries)! Service is good. They bring the food out to you, and they'll occasionally ask you if you want a drink refill at your table (hear that Steak 'n Shake?). You cannot underestimate the importance of cleanliness, when so many fast food joints just can't get it together. This place is spick and span. I wouldn't exactly call it inexpensive, but I feel like nothing is anymore. Overall, a decent lunch. read more

Slowest Chik-Fil_A I've ever been to. It's also dirty. There are lots of employees but none seem to be doing anything useful.

I currently work as a food delivery driver for Doordash and UberEATS. I interact with many managers and staff members at different restaurants. I was on a Doordash for this Chick-fil-A and I possible had the best experience with a manager since I have been doing this for a job. He took really good care of the food I was delivering and takes pride in his job. I believe his name Brain H.. Great customer service and a positive attitude is hard to find these days and I think when you see it first hand you should acknowledge it. Those are the types of managers employees and employers dream about. Thank you so much Brain for giving a positive experience today and God bless. read more

Loved this place before. just got it for dinner and they mixed my sandwich up with my fiancé's, they labeled them completely wrong and didn't fill my fries all the way, they were cold too. My drink had hardly any ice in it and the customer service wasn't at its best. I hate to say things like this about this place because it's normally very good, pretty disappointed because it's my regular spot. Might start going to the other location here now. read more

I truly believe that Chic fil A has the best service in springfield. They young adults are always pleasant, and they seem very genuine. The chicken is amazing!! By far the best fast food service and food in our area!! read more

I get everyone is scared of covid, whatever, if your gonna close you're dining room to your customers, put plenty more than zero garbage cans outside for the people eating on the sidewalk read more

We love going to this location! The drive-through is always packed, but the employees get us through the line quickly! I'm always impressed with the service and quality of food! read more

Holy COW! (Boom) The fact that this restaurant has a 3 star rating is an udder disaster! (Boom) I come to this place about 3 times a week and I have never had an issue. In fact, they have gone out of their way to make sure things are done right. The owners are great and have spoken to me on more than one occasion. And yes! As I am typing this review I have realized that I spend entirely to much money on eating out. Don't tell my wife, she will have my hide. (Boom) Back to my rant, This place deserves a 5 star rating and so help me I will do everything within my power to make sure this disastrous 3 star rating moooves to a 5! (Mini Boom) Seriously people. I have nothing but good things to say. Get the app. Get the calendar. Get to this store, and give it the 5 star rating it deserves! I milked those jokes for all they were worth. (Boom) read more

They are always fast in serving you. Food is always accurate and good. The drive thru system they have sucks tho. Bad location but what can you do read more