My wife and I have come to this location a few times and we've never had a bad experience, even though this location is always extremely busy. We love chick-fil-a, the food here is great! The cool thing about chick-fill-a is that everything you order will have chicken, there is no beef on the menu, and the chicken is cooked to perfection (southern style). Whether you order a cripy or grilled chicken sandwich, the food is delicious. We also really enjoy the chicken nuggets! The cookies here are really good too, they are better than subway cookies and potbelly cookies, the cookies are warm and the chocolate chips are chunky. The customer service at this location is really good too, the staff is friendly and they brought our order to the table which was really nice of them. read more

After waiting in line for 20 minutes with only two cars in front of me at the drive thru, I am handed cold fries, a greasy, soggy bun with two small pieces of dried out, cold chicken. The almonds were missing from the kale crunch salad. Bad experience which is usually the norm at this location. read more

This chic fil a has gone downhill. The food presentation is inconsistent- the chic fil a food product is tasty but they just cannot get it right here anymore and they dont care... forget my pleasure too. I believe there has been a change in hiring practices here. Sometimes the super salad is not dressed. Sometimes you pay for a large fries or mac but its filled halfway. Sometimes the tenders are more like nugget size. Sometimes straws and sauces are fogotten and I never seem to get a napkin anymore. There is also carrying on now at the drive thru window when it used to be professional and proficient. read more

The food was overall not the best, the nuggets tasted weird and more like popeyes. When I was eating the nuggets I realized that one of the nuggets looked like a rat or some kind of animal that had a nails I was disgusted and decided not to eat it. I ate some of the fries after and they were unsalted. The service was something because when I went inside to order food the cashier had in attitude with me but other then that's the only thing that was good I guess was the ambiance because it was clean. read more

As a Chick-Fil-A lover, I'm disappointed in my transaction today. With times already being as sensitive as they are, and given how incredibly busy this location (and all drive thrus are) this area is susceptible to line jumpers. Yep that's right you can wait in both drive thru lines in a tight parking lot competing with other businesses that ultimately merges to the single line order section. It's at this point where the merge begins where folks sneak around the parking lot only to jump the line. Employee's response: don't get involved--which is understandable to a degree for safety but, either comp our food or charge that person twice or more for line jumping and given the red carpet treatment. The rationale behind this it seems that they do their best to keep the lines moving as fast a possible to prevent angry (hangry) customers. That's not gonna work esp during these sensitive times where folks can get down right ugly. So yeah at THIS point if there's no curbside, I am not even bothering. And on this particular beautiful sunny day (which is welcome right now during our pandemic) there were minimal parking spots and too tight/congested of a parking lot for one like me who sometimes has effects from vascular disease to inconvenience myself for it. I wish the staff safety and wellness but this isn't the move for now read more

You call yourself Christians? A bunch of BS! I went to window to buy a bottle of water, but no I had to get on the dumb app! I said I don't have my phone! You said, well you can drive through the pick up window. I was on foot walking and thirsty. Paying customer for a bottle of water and still no service. I can't believe the world we live in now! read more

I can't complain about the food but their drive-thru is horrible! I avoid this location solely because I don't like to wait 30 + minutes just to get a sandwich. read more

Ordered breakfast through the app while breakfast was being served and drove 20 min to pick it up. Of course it wasnt in the mobile app pickup. I'm told it has to be rung up on the register, and I'll have to wait while it is made. Of course, breakfast had ended. Manager blurts out breakfast is over. I explained I ordered prior to breakfast and paid already through the app. Manager says it doesn't matter. Instead of putting pickup I have to say I'm there in the app so they will make it then. Ridiculous. So bottomline no breakfast. I asked for a refund and the manager rudely does the transaction hands me a receipt and walks off no explanation. I asked the kid at the counter what does this mean. He doesn't know but guesses it will be refunded through the app. Good times, Chicfila. Wont be back to this location. 2 years of being a regular go bye bye. read more

The chicken gods heard our prayers and a Chick-fil-A arrived in Springfield, VA! This event rates second to the birth of my first child. Yes, I like Chick-fil-A. This brand new store is wonderfully clean and new. Service is quick and polite. I was in dining in during a peak time and while the line was moving, apparently the woman behind me felt I wasn't moving fast enough for her chicken needs and PUSHED me when the cashier called "next in line." Ok, it was a tap with some force. She then butted in line. (Is "butted" a word?) You get the picture. Don't worry, I am not taking off stars for the actions of the customers in this case. The story was too good to keep to myself. Another customer also observed the "shove" and noted the same rude woman jumped ahead of her too while she was gathering ketchup. The horror! Back to the topic at hand...Food is ready FAST and is always pipping hot. I did get a three piece tenders on one occasion when I ordered a four but it was quickly replaced no questions asked. I wish I could still keep the 3 piece and save it from the trash but felt to awkward to ask. The staff usually offers free refills- a nice plus which was shocking at a fast food establishment. My only complaint is closing on Sundays. When I need chicken, why should religion or other people's lives stop me from eating? read more

The employees are slow and lack common sense. Wasted my time in a drive thru for no reason.

Rude staff and horrible service! Probably the worst Chick Fil A I have ever been too! Management does not return calls! It's all about the money! read more

This is for the Chick-fil-A location on (south) Backlick Road in Springfield, VA 22150. Has to be one of the WORST locations of all this chain to access from the main road. Narrow parking lot approach, was always a congested strip-mall venue, constant long lines, and in spite of pre-order helpers...still painfully slow...even "off" peak hours. Three visits since June 2019...missed order completely in one visit...missing item(s) 2nd time. Today (11/11/19) Veteran's Day this particular store decided they do not participate in "free" sandwich the other national locations do. The order that did come just today was just plain 'greasy' for the chicken and the waffle fries. Definite drop in food quality, service, time delay and hassle to go here. Reality: 3x strikes - just time to find another chicken sandwich location. read more

Always a friendly and well-mannered staff here Service at this Chick-fil-A is very good and they make sure to be efficient Inside is kept clean and cool The downside is that this location is always so busy, but that can contribute to why this place is very efficient! read more

Picked up a catering order and they missed 5 sandwiches. I maybe could understand if they were busy...but they weren't. Trying to contact the restaurant is impossible. Phone goes straight to busy. Check your orders! read more

Every time I come here they skimp on the fries. Chick-fil-A of Springfield-- if a customer orders large fries it's because they want a larger quantity of fries; not just a half filled large fry box. read more

Chick-fil-A - Fast Food Near Me - Springfield, Virginia

I stopped in here on 5-28-2022 for a quick and reliable meal. I ordered the standard Chick-fil-a sandwich (no butter, no pickles), large fries, and a large lemonade (no ice). Cost $9.85. I used the drive-thru like everyone else. Quick moving line. The food order was correct. I got a receipt. The cashier was Xenia. Everything went as expected! read more

Elijah made my whole day, this employee is so full of life and kindness. Just so happy and joyful! Will go out of my way to order from here just because of his energy! Quick service and great food. read more

Worst Chick-fil-A in the DMV, their customer service from the "leadership" is tremendous, came here about 2 weeks ago and ordered strips, Shazzad the cashier who's as also in training (said on name tag) was amazing and was very attentive. I got my food and went back to my car and opened the box and saw how small the strips were. I've gotten strips MANY times and know how they look like, anyways I didn't want to be that customer and go back and complain but at the same time I'm paying MY money and I don't want to be skimped so I went back and talked to some girl cashier and told her about my strips and she even agreed with how small they were and then went to the leader who was wearing a blue polo with tattoos which was right behind the counter so you could see and hear pretty well if you were paying close attention to which I was and she went to him and told him about how a customer was complaining about the strips and how small they were and he goes to her and says in Spanish "what do you want me to do about it?" I'm Hispanic so I understood what he said I was so frustrated and just shocked how a leader would say this, it wasn't loud but it was clear and loud enough for someone who was really paying attention would hear, he then gave me the strips back and didn't even say sorry about that or anything just said "here you go" at that point I was VERY upset but held it together bc I didn't want to make a scene at a Chick-fil-A and went to my car upset. I just feel like anytime I go to this Chick-fil-A theirs always attitude followed by their leadership, ive witnessed a few give attitude to different customers or even their own team members. you guys should probably go to another Chick-fil-A and learn a thing or 2 about customer service and how to treat customers/employees. It's ridiculous. read more

Chick-fil-A - These were the strips that were given to me, deff not a full size strip! - Fast Food Near Me - Springfield, Virginia

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Worst chick fil a ever. Literally no customer service at all. Needs to train employees again. I've worked customer service before and know that is not how we're supposed to act. How are you gonna get mad at me for giving me the wrong order. I told the workers nicely it wasn't my order and they started giving attitude and brushed me off and started calling the people behind me. Don't come here. read more

I absolutely love me some chick fil a, but this springfield location has got to get it all the way together with the drive thru. Just be sure you have 20-30 min to sit and most times the second lane is closed and or something inside is broke down. My issue is if I can just get the correct order one time, I would be happy. All I get is the Cobb salad and always get spinach with spicy grill, today they told me they don't sell that, is it becuz she couldn't find it or don't know the menu, anyway I settled for the filet over nuggets that they usually give which are both wrong. Spicy grilled is more on the shaved chicken side. I was hoping my 45 min wait was worth it until I got the wrong salad. I'll probably go back or maybe to a diffrent one just to see, but rest assured no more 45 min waits for me!!! I'll let you know since they were giving out free meal cards as well. read more

Okay. The people who run the Chick-fil-A drive thru have my vote for President 2020. I have never seen a more efficient process for getting your fried chicken fast and friendly. The line at the Backlick location often wraps all the way around the parking lot but I somehow have my order in less than 20 minutes. I don't know where they find the teens who work there, but they actually seem happy to be working, and want you to be happy too. I try not to eat here more than once in a blue moon because I want to maintain my figure and so I am now counting down the next 39 days until I can visit again. Also, Chick-fil-A sauce is the best! read more

Ate this yesterday. Food was decent and line was long as always in drive thru. Now is a bit different as you have to use the app for the most part. No face to face because of COVID. read more

Had one of the most entertaining drive through experiences I have ever had today. The guy stationed out front was positive, hilarious, and helpful all at once. The food, as always, was delicious. Very happy! read more

As with any Chick Fil A, I have zero complaints. Incredible friendly service as per usual and the same amazing fast food that I've always loved. Get the app and order in advance to avoid the long line. I do have to say that the drive thru at this location could definitely be improved and faster. Also, the Mac and cheese is the best in the fast food game read more

Chick-fil-A - Spicy chicken deluxe, Mac and cheese - Fast Food Near Me - Springfield, Virginia

I came and got in line 10 minutes before breakfast ended. After 28 minutes in line, they said breakfast was over! They were able to put together something for me, which I did appreciate but they got it wrong. I wasn't about to get in that dreadful line again! The Location stinks too. Blocks traffic on Backlick all the time. Frustrating as hell! read more

We had a bad experience in Chick-fila-A located in Backlick Road. I ordered their regular sandwich meal with an extra Sandwich. The location was fully packed. The chicken was not fried properly and was raw. I just ate the fries and trashed everything. Please avoid this place and try other locations to enjoy their delicious sandwiches. read more

Chick-fil-A - Fast Food Near Me - Springfield, Virginia

a some could hear me when i was speaking loud and i keep saying the order 5 times at 8:10 pm the food is good

My family has been going to this location for almost a decade. And today. I was not impressed with the customer service nor the food we ordered. First off. The order that was taken had to be retaking. Secondly. The staff was not up to par as prior. Thirdly the items we wanted they no longer serve - grilled chicken strips. And lastly. The chicken deluxe I had wilted lettuce, lack tomatoes and was good dry - not juicy at all. read more

They won't let me have my breakfast the way I always get it. Guess I won't be coming here anymore. I still have them 3 stars because their service is the best out of all fast food restaurants. I understand it isn't BK but I want my breakfast my way. I always get the spicy chicken with egg and cheese on a biscuit. Then they took the spicy chicken off the breakfast menu but would still let you order it as a special order. Now they won't allow you to order it at all for breakfast. If you come as they are changing to lunch you may be able to get it on a biscuit with egg and cheese but there's no guarantee there will be biscuit and egg still available unless its 10:30 exactly because lunch starts at 10:30 AND breakfast ends at 10:30. So start your breakfast order at 10:29, get all your breakfast items ordered and at 10:30 hit them with the lunch items "and I'd like to add the spicy chicken and can you substitute the tots for fries please and thank you." read more

This location is perfect because I live only 5-10 minutes away! Thing is...it's always packed! Though it seems always busy this location does a pretty good job getting things done. Lines move quick even in drive through. Service is always fast and friendly. Ps. Make sure to get a side of the Avocado Lime Ranch dressing as your dipping sauce. It's perfect for your meal! read more

Chick-fil-A - Fast Food Near Me - Springfield, Virginia

This place has horrible customer service and always gets my order wrong. Never will I return to this spot. The place is very unorganized and the staff seem to not know what they are doing half the time. read more

Had a most unpleasant experience there tonight. The cashier said something ageist and demeaning about my mother and what he implied about me was rather insulting too. Very disturbing. Bad customer service could be an understatement here. And coincidentally, first time we've been given overcooked, nearly burnt fries. Bad night for this location. I should add that normally we have positive experiences here and at other Chik-Fil-A locations. It's a favorite of my mother's and will probably remain so because I would never tell her what transpired after she walked over to get napkins. read more

Chicken has a weird taste to it. I know most fast food places use additives and what not but chickfila has gone over board and the chicken just taste greasy and weird. Prices are very high compared to others as well. Low quality, slow drive through, and high prices. That's 3 strikes to not eat at chickfila. read more

Chick-fil-A - Fast Food Near Me - Springfield, Virginia

I went through the drive thru to place and order my food and I didn't receive my drinks before I left. I called the store and Andrea Barnett an employee of yours refused to believe me that she gave me the drinks. I received zero refunds for the drinks. Worst experience and Chick-fil-A I don't recommend. What happened to 'My Pleasure!? read more

Springfield FINALLY has a Chick-Fil-A! The service is quick, attentive, friendly, and polite. Drinks are also refilled for you, trays are picked up, and requests are answered with "My pleasure." They even ask for your name and call it out when your order is ready. The drive-thru gets pretty long during lunch time. Expect to wait about 10-15 minutes to order, so it's better to park and go inside. During all other times, it's about a 5 minute wait. I really wish they were open on Sundays though... read more

Definitely the slowest CFA in the northern Virginia area. The same number of cars at the Burke or Fairfax locations would go through in about half the time -- not sure why this location is so slow by comparison. Food is always up to standard, though, and I have never had an incorrect order here. Staff seems friendly, too. Just don't expect it to ever be quick, even when the line is short. read more

Let me just start this by saying I'm an employee at a chick fil a in southern VA. I was visiting a friend in northern VA and decided to check this place out. it was 90 something degrees outside, and they had the poor employees outside burning up. I asked one how long theyd been out there for, and they said over an hour. That goes against the cooperate rule of only having employees outside for 30 minutes. And in the burning sun? Chick fil a, do better. The food was alright, but you'd been much better going to a location the respects its employees health. read more

Usually always go to this location but this time I left disappointed. First they got my deluxe order wrong and second this Mac and cheese is not satisfying. Strange experience definitely will have to change location next time I visit Chick-fil-A. read more

Chick-fil-A - Mac & Cheese - Fast Food Near Me - Springfield, Virginia

Service at this location is the worst I have experienced on many different visits, definitely not the normal Chick-fil-A standard! The food is always unpredictable for quality, but it has been below par more than above! Hopefully, the owners will make some changes or re-train employees to achieve the standard or above like most other locations - it is affecting your bottom dollar, trust me!!!! The only reason I have gone back is for the convenience of the location, but I believe I will be driving out of my way to a new location for future Chick-fil-A! read more

Drive Thru 11:35am on a Saturday Oct 17, 2020 and the guy who took our order was so RUDE, Mel or Nel what happened to the Hello and have a good day. read more