Stopped by to pick up something for my wife and pulled into the parking lot to order via the app. I prefer this to ordering in the Drive-Thru, less stress, more time to consider. Trouble resetting the app password left me in a very foul mood. Driving up to the first stop in the Drive-Thru, the employees waiting there were smiling, chatting and laughing, it's hard to be irritated around people who are so pleasant. The young woman who came to the car had a genuine smile and a cheerful demeanor which further melted away my angst. The employees at the verification spot and window were also infectiously cheerful. I don't know what Chick-fil-A puts in the water but, I would very much like to know where I can acquire some. Arriving home my wife found that the order was, not one sauce, not three sauces, but precisely two honey mustard sauces. The items I ordered were carefully placed into the bag with the napkins on top so they couldn't soak in anything from the sandwich or fries. It's amazing that what Chick-fil-A manages to accomplish as if it's as a natural as breathing several of their competitors fail at on their best days. read more

Chick fil a catering along with my boss is top notch. The food is consistently good and this time we had boxes were provided that were boxed at my job with our pre selected entrees. We were so happy to get these tray boxes, Sooo happy!!! It was just so classy as we head towards the winter holidays! read more

Chick-fil-A - Fast Food Near Me - Severn, Maryland

This Chik-fil-A is as consistent as all the other locations! Staff is friendly and hard-working, they're organized, and they've never given me an incorrect order. Usually they're pretty fast, although recently I did pick up an order around 6:45pm and it was packed. It took quite a long time to get through the line, but you could tell the team was making adjustments as possible to try to deal with the increased volume as efficiently as possible. Overall, I'd recommend this location, but maybe try coming not during peak dinner time! read more

Friendly employees at the counter taking orders and standard Chick-fil-A food customers have come to expect and love! However, incredibly long drive thru lines make it near impossible to stop by without an incredibly long wait. Minimal parking makes finding a spot challenging to find, and, if you do find a spot, you might have to wait a while to get out of the parking area. Sadly, this Chick-fil-A just doesn't have the same family-friendly charm due to the poor locational planning. It's something that unfortunately can't be changed, but a stressful parking/drive thru situation knocks the rating down to 3 in my book. read more

IOn 4 May I stopped the Chick-fil-A on Rt 174 for lunch. I the drive-thru, where the young service reps were taki g orders in the rain . I got the three strip meal with a sweet tea. The service friends and quick, and my food was tasty. But has anyone e else noticed the box the chicken strips are served in has gotten smaller to accommodate the smaller size chicken stripes, yet the price hasn't been reduced to match the smaller portion size? read more

Chick-fil-A - Three chicken strips - Fast Food Near Me - Severn, Maryland

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The staff is always friendly, efficient, and ready to serve up your meal with a smile. The place is so popular that there's usually a line of cars wrapped around, all waiting for their daily dose of Chick-Fil-A. But even with the steady stream of customers, the team here keeps things moving smoothly, and it's clear that they've mastered the art of fast and friendly service. read more

Although in a congested area this location does pretty good with keeping up with the crowd which sometimes extends to the highway. Chicken tenders 4ct meal Chicken nuggets 8ct meal Mac and cheese instead of fries Kids meal nuggets 6ct All drinks Arnold Palmer no ice Got home no tenders a small Mac n cheese when I ordered the Mac with my adult meal. Even asked the attendee if I ordered a med or large would my Mac size change she said yes, so I did. Sorely disappointed read more

Chick-fil-A - Missing my chicken tenders and my medium Mac & Cheese - Fast Food Near Me - Severn, Maryland

I never have any issues when I come to this location. My daughter actually works at this location and then the story she tells me and the different things that I see this company doing for holidays and birthdays It's a great job for a young person. Also, I really like how all of the employees seem very well mannered and happy to assist. My go to for a great salad and a smile. read more

This chick fil a is good, wish they would give more rewards and coupons to residents that live in the area and spends money here the most but it's cool. The food is fresh most of the time, and ambiance inside could be better but it's decent. Service is fast so I'm happy about that. But wish they gave more incentive like the chick fil a I lived by awhile ago. read more

This restaurant needs a revamp on their entrance and exit lanes and how to get into that space. They also need ppl who care about their jobs. So many times I have stopped here while working on the house, and I leave without having the right order and the right sauces if I do happen to get the right things in the bag. It's wild how you can make sauce so addicting and yet never give the right ones to people. I don't want to wait in the drive thru and check my stuff but it feels like I do have to every single time I come here. I used to eat here 3x a week, I refuse to go back here and spend money. read more

They Messed up my mobile order, was unwilling to deliver the corrected item and I had to leave work or else the manager who's name is supposedly "Tory" wouldn't give me a refund only a store credit. Worse chick fil a in AA county Keep your money away, terrible service to a regular. read more

Visited here today with my grandkids after their test at school. Our food was great! We placed an online order and after about 5-10 minutes,our food was delivered to our table! The restaurant was nice in general,staff was constantly checking that the area was clean! read more

First time I've ever had a bad experience at Chick-fil-a. This is the skinniest chicken sandwich I've ever seen. Two tiny pieces of lettuce. And the sandwich was sticking out of the box. The service was great as usual. I do have a running complaint with the company. I always order my sandwich with lettuce & no pickles. I have to pay extra for the lettuce but do not get a discount for the pickle. Seems like an even trade to me. read more

Chick-fil-A - Skinniest Chicken Sandwich Ever - Fast Food Near Me - Severn, Maryland

We love Chick-fil-A, but this one was not the friendliest. We were very surprised. The staff didn't acknowledge us in the drive through for a few seconds because they were too busy talking to each other about another coworker. They didn't thank us as the employee normally do. They didn't provide straws. The person who gave us our food was rude and seemed like we bothered her. The food was good though! read more

Whoa!!! Warning to regulars. You might notice that this particular Chickfla increased their prices significantly. I looked at other restaurants in my area and the prices vary. First, they no longer offer 4 piece chicken kids meal. It's 5 pieces and prices higher. Second, salads which use to be $7 and some change and now it is $9.19!!!!! (Linthicum location is $8.89) Third, the grilled chicken sandwich meal is now $9.09 at the Quarterfield location compared to $8 (and change) at other local restaurants. Side note: They always forget to give me the honey BBQ packet which I order this. By the time I get to the pick up window, they are rushing you along so quickly that it's hard to get a word in edge-wise. I get it.... you are busy. Driving customers barely have any time to get their drink in the drink holder before they are shoving the tray of food in your face.... but I digress. Overall, the big price increase is a definite game changer for me. read more

Very very slow but extremely hot and fresh food (I got a medium lemonade and waffle fries). Ordered at the drive thru, which has two lanes but people who don't know they have two lanes cut others in line. Drive thru cashiers were robotically nice and appreciative. I can't imagine how busy they are during peak hours! read more

Chick-fil-A - ows cars parked in a parking lot - Fast Food Near Me - Severn, Maryland

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Service was absolutely horrendous it took us 19 Minutes to get through the drivethrough . We waited for so long . Efficency was terrible we watched as one person in front of us held up the line for 9 minutes just to get a singular drink.Would not recommend read more

Overall great service, but I hate that they got rid of curbside service. I'd give it five stars otherwise, but that's a MAJOR drawback. I like to place my order ahead of time, and now I'm stuck waiting in their insane drive-thru line while my food gets cold. Curbside service was the BEST. Bring it back. read more

Nuggets were cold. Service was slow. Parking lot was trashed. Shake was runny. Location not up to par.

I've been coming to this Chick fil A literally since it opened all those years ago... it's always been elite. Lately I've been noticing several times where items were missing, no sauces, things made completely wrong (ex. No tomato extra pickle and there's extra tomatoes and no pickles - the sticker literally says what the order should be...) employees arguing with me and telling me "did you check at the bottom of the bag for your Mac and cheese?" Yes, obviously, and it isn't here. I remember back in the day they would apologize profusely and give you two Mac and cheese to make up for it. Again, today I did a mobile order told the order taker in the drive through I had a mobile order - he said my name and last initial, I said yep! And he said pull around. I did and when I got to the window they had no clue who I was and had to search for my order. I was told to pull forward - that's no problem, but once I got my food the MANAGER decided to reprimand me and tell me "You have to tell them you're here or we won't know you're here!" Ok... how do you think I made it to this point? Of course I told someone I was here! I told her that and she said "ohhhh, I'll have to tell them..." Yes! You have to tell THEM, not me! I miss the days of unlimited sauces, "my pleasure!", and whoever used to run this place. It's gone downhill and it's going fast. read more

I love the curbside option on the Chick-fil-A app! The lines can get busy where you are waiting to get into the parking lot but they're moving. The staff are always so friendly and rarely mess up my order. The kids meals are great as my kids can opt for an ice cream instead of a toy. There's many ways you get specialize your meal from changing your toppings on the sandwich to opting for a Mac and cheese, chicken noodle soup or even fruit cup instead of waffle fries. The buttered sandwich bun is soft, warm and fluffy while the chicken is crispy, juicy, tender, and slightly spicy if requested. Its topped with pickles and if ordering the deluxe you can get lettuce, tomato and your choice of cheese. Their frozen lemonade reminds me of the orange sherbet push pops I used to have growing up. read more

Food is still good. Service is great, except when it isn't. Wait times have been getting steadily worse since my last update earlier this year. Also this location has on occasuon failed to follow through with rewards for local promotions. Hope they are are to turn themselves around someday. read more

Big fan of Chick-Fil-A generally, both the food and service, top tier rewards member etc, but this location needs some improvement. Went through their drive thru today, my toddler was excited to get a fruit cup in his kids meal and as we drove off, I noticed it was not in either his bag or mine. So I drive back and ask the worker that took my order, who now is away from his post and walking toward a car if he could help, which he did by telling me to pull into one of the online order spots and he sends over one of the order takers who promptly calls in for my missing fruit cup to be brought all. All is good, until manager Mike, according to his name tag, shows up outside my vehicle and proceeds to inform me he will make an exception this one time, but that workers are not permitted to fix missing item orders, only designated team leads can do that. Manager Mike informs me that I should not park, as directed by the employee, where I did but instead drive back around the building and somebody by a door could address missing items. This location has 2 order lines that converge into one prior to this door area, so I would have needed to get back in a long line and sit and wait and merge lanes, which was an ordeal today because the workers were not telling customers what order to go in, causing some aggression between customers jockeying for a shorter wait in line. When I asked Mike if he was suggesting I sit in line again because they made a mistake on my order, he said well that's our policy and yes you need to do that--so a team lead can help with the missing item. Mike never apologized, he wanted to make clear that the regular workers are not authorized to give replacement items and it dawned on me, he was more concerned with giving out the fruit cup than fixing the order mistake!! Seriously, all that over a child's fruit cup? As I started to drive off, I could see him reprimanding the employee that called on the headset for a fruit cup to be brought on. What a disgrace to customer service....My friendly advice: Mike let the workers deal with customers, empower them to address minor issues like kids fruit cups--they are better at it than you are, plus a manager should have more important tasks to do than walk out and chastise customers. I'm wondering now if this level of cheapness over a kids fruit cup indicates a larger problem, for example my fries were 1/3 empty today and I noticed they were not full last time either--perhaps penny pinching mentality? read more

This chick fil a NEVER puts the requested sauce or salad dressing in the to go bags. I let the first 3 times go because it was only the sauces and I usually have extra sauces but now they forgot my salad dressing, which is completely unacceptable. They have just gone downhill since their re-opening. read more

Milkshakes were great, again "my large frie". Next time I'll get a small and a large and see if the large can fir in a small. I really think we are all being ripped off. read more

Chick-fil-A - This is a "large frie" - Fast Food Near Me - Severn, Maryland

You really should be wearing hair nets when preparing food. I found this at the bottom of my yogart parfait. It truly made me sick. I usually like their food, not buying from them anymore. I have light brown hair, this was black, I know it wasn't mine. read more

Chick-fil-A - Just finished my yogurt parfait and this is what I find. I think I'm going to be sick... - Fast Food Near Me - Severn, Maryland

Would someone give the middle aged lady with the red bun working the drive thru on 6/23/23 a vacation. Omg. She needs to learn how to talk to people. We are not her kids. Thought I was following directions from another employee but I guess not. The food was hot and fresh. Almost as fresh as her attitude. read more

I want to applaud Jesse for great service and for going above and beyond for me. Thank you Jesse!

This was absolutely my worst experience ever. I was in line by 10:24 and sat there for ten minutes. The manager would not hear about it and basically did nothing. The charge is still on my card read more

Chick-fil-A - Order - Fast Food Near Me - Severn, Maryland

Did a mobile order and went to pick up food. Got all the way back home and didn't have any dressing for my salad and none in the house to use. Called back and explained what happened and was told to come back and they would give the dressing to me. Went back and called business and said I was in the parking lot and they brought me two dressing out and to cards for a free dessert when you purchase something else. A waste of my time and gas to have to do this and had to reheat my chicken for my salad when I got back home and these damn free dessert cards are no good to me cause I'm not a dessert person. Also ordered a 1/2 tea 1/2 lemonade and tasted like nothing but absolutely tea. read more

Fast [order always right], friendly service. Chickfila has set the bar pretty high when it comes to fast food. This location is no different. The only small issue would be the parking lot is rather small and can sometimes get pretty congested. That doesn't stop me from popping in every now and again though when I'm in the area... read more

I'm gonna be real and say that I don't think that Chic-fil-A is anything to get hyped on but... it's grown on me this past 6 months being so close to my house and all. The chicken sandwiches never disappoint and the sauce options are something I always get extra to add to a week of meal prep. The service at this location is exceptional. If anything goes wrong, they make sure to sincerely apologize and even accommodate you for your lost time, which isn't necessary but it goes to show that they really care. Compared to places where you spend $20 on some delicious pasta or burgers, this place is on par just by adding that above and beyond customer service. *update - Daryl the hospitality director was handing out the best customer service I've seen in my 29 years. None of that force feed smiley stuff, but that actually funny jokes and small talk in between ordering. I'm a military man, and this country would be lucky to have someone like him in a position of leadership. Simply outstanding read more

The elderly lady with the curly locks, gray hair who handles the mobile orders, could use some retraining in Chick-fil-A's customer service practices. She seems irritable in a bad mood just unpleasant. It really makes me not want to come to this one. read more

I placed a breakfast order here and was pleasantly surprised for excellent customer service. Eira went above and beyond to ensure my order was correct. She provided excellent customer service. read more

I literally never leave reviews, but the staff at this Chick-fil-a were so kind. Was such a great way to start my workday!

Bottom Line: Consistent with the Chick-fil-A brand but the parking lot and drive through lanes are poorly laid out. The service and food at this Chick-fil-A is always great but I think this location has the worse parking lot and drive through lanes of any CFA I have visited. Often the drive-through line is too long to be contained in the parking lot so it overflows onto the adjacent street (Quarterfield Park Drive). Also, people entering the drive through lanes are basically at risk for having a head on collision with those departing from the drive through window. For these reasons, I usually skip this location. Something that I think is really cool about this location is that they host special events. I recently saw a sign about an upcoming night where kids and adults can learn to draw. Also, I saw that another Yelper noted this CFA location had a National Cow Day celebration. Fun! I appreciate that Chick-fil-A is family friendly. read more

I am so done with this Chick-fil-a. I stopped going for almost a year because they got my order wrong almost every time I ordered from there. I decided to give it another try since it is near my house. The last three times I've gone there was an issue: once I waited 33 minutes for curbside pickup, another time both items I ordered were wrong and just now they tell me they ran out of biscuits 10 minutes before breakfast is due to be over so I had to cancel my order because I do not want my egg on a bun or English muffin. I know this review won't matter because I see the lines when I pass by but it's more for me to vent. read more

so very disapointed in this order #8648 wife walked in asked is this everything and lady looks at bags and said yes. wife get home asks me you didnt get drinks ,i said yes well they didnt say there were any so the wife left. called store sorry they are sitting here would you like to come back or we can give you a credit , sorry can you deliver them ,, no too busy give me credit . WAY TO RUIN A DINNER. QUARTERFIELD ROAD . read more

I don't go to Chick-fil-A much but today I decided to get a sausage egg biscuit. I was disappointed to get a hard cold biscuit.It didn't make sense because the place was packed. . The line through the drive-through was as expensive as within the restaurant itself. The Chick-fil-A on Quarterfield Road is probably one of the busiest Chick-fil-A's. I received a sausage egg biscuit. The biscuit was hard and difficult to chew/ swallow. I won't be going back anytime soon. read more

Love this place! Great food and service always! All the staff are very friendly and helpful. The restaurant is also very clean!