I had to leave a review because of the service given by a cashier named Jewlia. I was told at a different location that I could redeem 1,800 reward points for a 10 pack of Chick-Fil-A minis. After redeeming the points, the manager at that location told me that I could not use it since they did not carry that specific item and I would have to go to a location that does. I came to this location and explained what happened to Jewlia. She went and took both the initiative and time to go speak with her manager about what happened. She found a solution that was more than fair and it made my day. It's refreshing to see someone working so hard to ensure the satisfaction of a customer during the pandemic when it would be so easy to just do the bare minimum. Thank you Jewlia. I will be coming to this location now even if it's a farther drive than the one near my house. read more

The store on 4110 S New Braunfels Ave San Antonio, TX 78223 why is this operator not giving her FULL time employees their FULL TIME HOURS!? She's barely giving them part time hours. Why is she running this store the way is she I've waited 5 minutes for my order. I come here often and this isn't the first time I've waited this long on my order. Why is she not staffing this location properly not having enough people taking orders on front counter. Why is there barely any staff working here people here are talking about leaving this location because of not getting hours. Why is she not giving full time hours to her full time staff?! Then to hear them taking away THEIR PAY IF THEY ARE LATE IS ridiculous AND ILLEGAL! No wonder everyone has left this location. Staff this restaurant correctly and let's not take away people's pay ! Give your full employees their full time hours if you hired them for full time give them full time hours ! How do you expect your full timers to survive if you're not giving them hours to do so ? This place need cooperate to get involved because the way this store is operating is NOT OKAY! What else are they doing to the employees here if their DOING ILLEGAL STUFF HERE! What is going on behind the scenes at this location! Please this is this owner to operate this store correctly making improvements give your full timers their proper scheduling so this store can run more properly. The longest I've waited at this store is 20 minutes run this store better . GIVE YOUR FULL TIME EMPLOYEES THEIR REGULAR FULL TIME HOURS!! STAFF THIS PLACE PROPERLY SO WE CAN STOP WAITING ON OUR FOOD FOR 5-19 MINUTES ! read more

You can never leave Chick-fil-A in a bad mood. The food was fast and hot. The staff were friendly and the restaurant was clean. As we were leaving; staff taking their breaks eating were friendly waving us off saying have a good day. I'd be sitting around eating ignoring people. So, I'm impressed they are always in a good mood. No complaints here. read more

The food was good it was the service that was terrible. So me and my mom work together and ordered on the app at the office we work at. We were originally planning on going in her car which is a silver Chrysler so we put it in the app as her car but last minute decided to go in mine which is a green Toyota. Usually this isn't a problem cuz we put the number we parked in and they come out and check to see if it's us. So we arrive at the chick fil a and put what spot we're in and start waiting. About 20 maybe 30 minutes later my mom decides to go inside and check on our order. She asks them politely about our order and the bald manager who I think is actually the owner was rude to her. He said that they had lost the order, then proceeded to take forever to do something about it. He told my mom that they can't start the order until we arrive at the location, which we had arrived a long time before that so it should've been ready by then. He also kept saying how they thought we weren't there because there wasn't a silver car in spot 5. We had put we arrived and were in spot 5 if you see someone is in spot five GO AND TALK TO THEM TO SEE IF THERE WAS A MISTAKE. That's common sense, but this worker kept saying "Are you in a silver car? We couldn't see your car." Very keen on proving a point. Eventually they gave us the food but it took over 45 minutes to get our food during our limited lunch. If you go make sure to put the correct car or the workers will throw a fit apparently. Again the food was great tho. read more

The guy in drive-through rest the ordering and still didn't get my order, right. Today was for sure not his pleasure to be in drive thru read more

would not recommend, the new owner is a POS . she fires people for no reason, lowered a bunch of employees pay because they changed their availability for school and 3 managers who been there for years left because of AMY. Not even just managers who are leaving because of her also employees. Not only that their unseasoned manager aka director Olivia V sells her medication (pills) to a back of house team member . would recommend going to rigsby or city base even if it's out the way you'll get better service , food and just a better quality experience form those stores rather then here read more

Fix the breakfast app; submitted, checked in all before 10:30. Just because it takes 10+ minutes to get to through the drive through does not mean you refuse to complete an order, I was 1 of 3 cars this morning who this happened to. Also, maybe don't lie and say you ran out, say you wont complete it, at least I'll respect that. Also don't forget order items on $400+ catering orders... signed disappointed Chik-fil-A One SIGNATURE MEMBER 80k pts... read more

Terrible service, communication from the manager Valerie is not there. They messed up an order and told me on the phone that they would replace it. When I arrived they only offered to replace a beverage and fry!? I informed them that I wasn't from this area of town and I am only here because they offered to replace it and they still would not do it even though the lady on the phone had offered it. This is the 2nd chick fil a in San Antonio I have received bad service at. You guys are slacking big time, used to be the best! The shake I did have replaced was very good, wish I got my whole meal. My daughter's dinner was ruined twice! read more

Our food was great and the service was even better. I know this location can get busy and the workers may get overwhelmed but Angie was AMAZING. She was so sweet and brought us our drinks after we sat down even though we should have grabbed them. We need more workers like Angie! The inside was also very clean! read more

I decided to order at this Chick-fil-A on my way home and told Matthew at drive through that my name was Julieta or Juliet. He decided to write this on my order. If you know Spanish, this is an ugly thing to call someone. I also posted the definition if used in a derogatory way if you don't. I contacted management and they informed me only 4 employees at this location speak Spanish and no one knows what this means but I have a feeling they do as the employee who gave me my order was extremely nervous and apologetic saying they wrote my name as "Mireda." They told me they would be speaking to Matthew and management but I also decided to post this review in the hopes it doesn't happen to anyone else at this location. Please educate your employees to treat their customers with respect. If this was a mistake, so be it. But if it wasn't, this was entirely unprovoked and hurtful. read more

Chick-fil-A - Fast Food Near Me - San Antonio, Texas

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Wanted to recognize Ms Angie. She was the sweetest today when taking our order and she's the reason we always come back to chick fil a. Keep being amazing Angie. Restaurant it's self was clean and staff was polite and friendly read more

This has to be the sorriest location the staff is very unprofessional, they obviously lack costumer service skills. They do not know how to follow orders. The fries are salty and they always give me unsweetened tea when I clearly asked for sweet tea. read more

I love Chick-fil-A as it has healthier and tastier options than most fast food places. The drive thru is usually on of the fastest. However, this is my first time at this location and I have been in the drive thru for 13 minutes and I just placed my order. Not sure why this one has such a slow process. Chick-fil-A sells itself. Please consider increasing man power or something. This is ridiculous. read more

Chick-fil-A - Fast Food Near Me - San Antonio, Texas

Food came out fast but, girl overcharged . We don't know if she was new but, she charged us extra for adding all these things that come in the deluxe burger. She gave us the basic sandwich and added each single item making it a $14 dollar burger. We subbed a cone for a kids meal instead of toy. We then saw they charged the cone and never gave my toddler a toy. read more

Order breakfast with a coffee was half way through my meal and still no coffee, so I get up ask for something to drink because coffee was taking long the manager lady in black shirt told me my coffee is coming and was reluctant to give me a drink to wash down the biscuit so I asked if she could give me water and please No pictures were taken of the MIA coffee read more

Generally a good place, we love their food for a quick bite. I picked up an order through the app, drive 10 minutes to get the food, drove back home another 10 min, found a hair in my wife's food, drove back 10 min and the only remedy was to remake the sandwich. 30 minutes of wasted time and the right thing to do would have been to comp the sandwich not just replace it. Now all our food is cold and there is no way to contact Don Spice the main manager for this branch. read more

Stuck in line for 15 mins watching the 8 cars who came behind me go by and order, I informed them I needed to leave without ordering due to time constraints (thus the drive thru). There needs to be an exit strategy in the drive thru or at least make things more fair. read more

They always have exceptional service! If we go to chick fil a we try to come to this location. There are always a lot of employees working! When we have had to call due to missing food, the management is very accommodating. Very convenient location. Close to highway entrance and exits! read more

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Update: much better with their service, but don't waste time coming in the evening or a Saturday. Ordering on the app ahead of time is a waste of time. You park and wait for your curbside order to come to you, and it takes 15 minutes because you have a majority of the workers standing around chatting. Also, if they're out of items, whether it's a cup size or a particular part of your meal, they just think they can substitute you less because of something on their end. You have to tell them to fix what they charged you or make it equivalent. So why order on the app? If every time I come I have to change what I ordered. Every time I've come on a Saturday, something's wrong or missing. Coming for breakfast or lunch during the week is smooth, so I have to applaud them there. I just wish that could continue all days all day. read more

Food is usually hot and fresh. Employees are good. Service time stinks, but is expected with the above of business this place gets. And for some reason I have the worst cell service in their parking lot. So check in or ordering on the app takes foreverrr. read more

This Chick-fil-a location is the worst location in San Antonio. Be prepared to sit in the drive thru line for about 10 mins. Will not be returning back. read more

Make sure you check your bag. If they get the item wrong, they only replace the missing item NOT the meal. Sucks to have to pay full price for the full meal but even when you return, you still can't have it. read more

The Chik fil a on S. New Braunfels St McCrelles area is hands down the Best. I come here almost every week to pick up food for family members that live Downtown & each & every time I come Debbie & Alisse ARE EXCELLENT !! along w the other staff are also, Always, on point. This is a reflection on their Manager Deon, Great job guys ! Food is Always great, fast service, & customer Service. Awesome job Guys u are top notch, above average & definitely earned ur 5 Stars. Keep up the Great work !! read more

Chick-fil-A - From left to right.. Debbie, Alisse & Deon, the Manager, hands down Best Customer Service & Best Chik fil a in San Antonio - Fast Food Near Me - San Antonio, Texas

What else can I say, it's Jesus Chicken. I don't think I've ever had a not so pleasant experience except when I'm craving a chicken sandwich on Sunday. I love Chick-fil-A. read more

CHICK FIL A has a huge place in my heart. Definitely not my first time here, Def not my last!!! The chicken at CHICK FIL A is perfect, you cannot go wrong with one of their delicious sandwiches and waffle fries. Such a classic love story lol Every Tuesday in January CHICK FIL A was FREE Breakfast. I indulged every Tuesday morning in January, nothing beats free! Thanks Chick FILA A!!! read more

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I have come to this location for years, have complained multiple times to staff and management, and have even sent letters. For some reason, their Diet Dr. Pepper (and seemingly only this soda) appears to have a chemical taste to it. I have been to multiple Chick-Fil-A locations around the area and state and this is the only one with this issue that I've encountered so far. At this point, I'm surprised no one has taken the drink to a lab to be tested for contamination from the soda machine. read more

Is the worst location of the entire Chick-fil-A franchise in San Antonio. The managersboth female are the rudest most incompetent ever. Twice the ordered from here and because I'd COVID I had it delivered. Both times by DoorDash Both times I was missing food item. The second time I called and the managers were rude. They blamed the DoorDash guy. And they said "he did not complete the order you did and you did not put all my items in the bag" I asked that they return with my items they refused they said it wasn't their fault. NEVER AGAIN. I called the headquarters and they never returned my call. So much for Christians. Hypocrites, the lot of them. read more

Waited in line for 15 minutes just to be told their icecream station was shut down for the night. It was 9:45. Bad business.

This location is always very clean, the food is consistently good and for now, the employees are polite and efficient. In the past, that was not always the case with some individual that worked here. I hope these employees are treated and paid well by management & franchise owners so that they work here are for as long as possible!! These employees are part of the reason why I've visited this Chick-Fil-A just about weekly for the past couple of months. read more

Chick-fil-A - To sub the waffle fries w/macaroni & cheese was $1.14 extra. Was it worth it? YES!!!! - Fast Food Near Me - San Antonio, Texas

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OMG extreme bussing try on god

Horrible Customer Service! I been coming here since they open. Always friendly and orders correct. Last week I order the same thing I always order plus a extra one for my Tech Guy that was installing cameras in my new store. When I get back to the store I notice it's Spicy Chicken & Pepper Jack Cheese. UGH! I called told them they messed up and I gave them my name and receipt number. Today I was wanted lunch and remembered they owed me two original deluxe meals. I get up to the girl outside. She tell me to tell them at the Window. I tell him and he's all confused what to do. No procedure In place. Long story short I waited forever in front and they get the order wrong again. I get plain sandwiches with cheese and bacon. I call back again. For the 3rd time they get it wrong. I get a deluxe with no bacon. Sorry but after the way I was treated at this location I will never go back again. read more

One of the absolute worse chick fil a's I've ever been to. They used to be known for their service but that has not been my experience lately. They take FOREVER in the drive through at 11am. It's lunch time what is going on? The guy taking orders outside was very rude. I do not recommend this location. read more

Who can't love chick fil a no matter the side of town service always seems to be grea. Food was hot fresh and delicious.

Great service! They are always friendly and have yet to make a mistake in our order, even though we get everything specialized. Warning: They don't have the full breakfast menu! An employee said customers rarely come in for breakfast at this location though -- he was surprised we even thought to! Rating system: 5 stars = I'll drive across town specifically for this, and rave to all my friends about it! 4 stars = Would recommend visiting. 3 stars = Average, acceptable, positive. 2 stars = You might be able to drag me here. 1 star = I will not be returning. read more

How is a fast food restaurant out of sodas? Then, they list alternatives (shakes, ice tea, lemonade) and expect you to pay full price.

Absolutely my favorite food in all San Antonio! The costumer service here is my personal favorite!

I've ordered from here quite a bit cause it's close to where I work. When I order my meal and request extra pickles, they put them in small baggies even AFTER I put in the instructions to put the extra pickles on the sandwich on not just the sandwich requests, but even the special requests when finalizing my order! I've called about it before as well and the person I spoke to just gave me runaround responses. I just want extra pickles on the damn sandwich, and to have my chicken a little extra crispy. Is that so hard? The locations off of Huebner/Babcock as well as the Medical Center are able to fulfill my requests, why can't this store? read more

Finally decided to go to Chick-Fil-A despite it always being packed, and guess what. Guess what? They forgot a whole chicken sandwich man. I expect that from you know taco bell or something but really? Anyway, we aren't driving back. I'm very disappointed but i'll chill here with what i did receive and my sadness. 10/10 for the food i did get 9/10 customer service 0/10 for our missing sandwich read more

Chain restrauants are typically not my thing, but Chick Fil a stands out as an exception to this rule. This place knows customer service! On a quick lunch break I stopped in since the drive thru line was about 9 cars long. The lines inside was long too, but the minute I walked in a Chick Fil a staff greeted me and directed me to the shortest line. (I felt like a VIP) Unlike most places during busy times Chick Fil a opens all check out lanes to move customers quickly. There were 4 lanes available so I was able to order in less than 3 mins. The checker was very polite, and provided service with a smile. While waiting for my food I grabbed a seat in the restaurant. Shortly after sitting to wait for my food, to my delight a worker tracked me down with my food. Nice! From walking in, to getting my good was about 7 mins. Since I was doing good on time and I am already sitting, I went ahead and decided to eat my sandwich. While eating on 3 different occasions staff members stopped in to check on me to offer condiments, offer to get me refills and lastly to take my trash. The food was outstanding as always. I had the Spicy Chicken sandwich combo with pepper jack cheese and fries. Chick Fli is so consistent. It's great to always know excactly what your getting. This entire lunch break experience was about 25 mins or so. I was very please with the food but to be honest I was even more impressed with the service. The cost is great also, lunch for about 8 bucks. read more

Realized 10 minutes after leaving drive through that the cashier kept the change from my $20. Drove back to retrieve it. Spoke with owner. I have not been shorted change in 20 years. read more