Everyone knows that Chik-fil-A is known for their outstanding customer service as well as their efficiency. So it was a bit of a surprise to see how difficult the drive-thru line is to navigate. It's tucked back behind other buildings, so you have to work your way through the parking lot to get in line. Not ideal, but dedicated fans will go through much worse to get their hands on the coveted chicken sandwich and lemonade. Aside from that, the service and the food are fine. I love how friendly the staff members are and how quick (once you get there) the food is ready for you. read more

They are absolutely terrible at curbside pick up. Every single time. I ordered one drink and it took them over 20 minutes to bring it to me. Fast food apparently is not fast anymore. read more

The foods always great, I never have to worry about quality or stress about not getting everything I ordered. The customer service is top notch and the food comes out quick. Shout out to Gabriel for the outstanding customer service in the drive through, I will be returning read more

The employees are friendly, my food is always good, my one issue with this location is they are notoriously the slowest Chick-fil-A I've ever been to. I've been here multiple times over the past couple of years a frequent other locations in the salt lake valley but for some reason this one is the slowest. Writing this review in hopes of them being able to address kinks and improve their flow. read more

They always mix up orders here and then look at you like you're the crazy one. They need to check better to ensure they are handing out the correct orders. I fear it can't be that hard. There has been a downgrade in the food quality as well. Chicken seems to be undercooked a lot of the times and the Mac and cheese is often overcooked. read more

When you ask for a #2 with a coffee, you are under the impression you're getting the meal. I got half of my order, this place is hot garbage

I don't know what happened to this location, but the past several times I've gone it has been awful. They consistently give out food that is cold or obviously old. We ordered a Cobb salad with no corn and grilled chicken due to dietary restrictions and they gave us a Cobb salad as it comes with friend chicken. Obviously it was premade and they couldn't bother to actually read the order when packing our food. The fries and nuggets were cold (again.) When we called to see if it could be exchanged or get a credit they put us on hold and never came back to the phone. We finally ended up hanging up after about 10 minutes. The thing is, we weren't actually "on hold" we could still hear the employees in the background talking. It was very slow when we went so there was really no excuse for the service and food quality to be this poor. Honestly, I just need to ditch this location entirely. It's a shame because the closest one is still kind of far. read more

Efficient, friendly service. Everything is contactless. The food is consistent. I like the app and how easy it is to earn free food. My kids enjoyed their kids meals as well. Oh and in response to the food poisoning review on this page, I have a very sensitive digestive system and have never gotten sick from eating here. ‍ read more

Chick-fil-A - 12 piece Grilled Nuggets and large Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Riverton, Utah

Quick service I have come to expect from chic-Fil-a!! And as always my food was amazing and the Coca-Cola perfect I've come to terms with the fact that I'm addlicted to this place... I've also come to terms with the fact that I'm not going to change!! I love their food and this location met all my requirements! I'm impressed with their ability to coordinate their drive through! We should have these guys run all drive throughs!! read more

Chick-fil-A - Large soda - Fast Food Near Me - Riverton, Utah

They constantly mess up orders at this Riverton, Utah location. So, I double-check, but not close enough apparently. I ordered 2 salads and the top one had chicken and so I thought I was good to go. Unfortunately, after driving 15 minutes home, I discovered my 2nd salad had no chicken. I'm not paying $10 for lettuce, so I drove 15 minutes back. Their response? Manager laughed and said, "I don't know why I find this so funny." Me, "Neither do I" . No courtesy drink or a coupon for my trouble. Just laughter. Then she gave me shredded up chicken rather than the typical chunks or slices you normally get. Ridiculous! Needs to be managed better. read more

Chick-fil-A - Not the spicy breaded chicken, but shredded up leftovers. - Fast Food Near Me - Riverton, Utah

Dang CFA, a quarter of the salad was wilted. Maybe have your crew check the food before it leaves? They also forgot the dressing so I had to go back for it. I also asked for no tomatoes but those are easy to pick off. This is the 3rd time in a row this location has messed up or missed something on my order. In the last couple months, the quality has gone downhill. read more

Chick-fil-A - ows a salad in a plastic container - Fast Food Near Me - Riverton, Utah

Today April 18th 2023, I went and bought two salsas. The lettuce and some procure was rotten. They do not have any quality review in the product they sell! Very disappointed of this corporation! I found out all the way at my house since I bought them drive through. Poor customer service! read more

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Always fresh I highly recommend the yogurt parfait with cookie crumble its delicious and a healthier option then fried French fries

Recently (12/21/24) ordered a catering platter of 200 chicken nuggets for our Christmas party. Picked up the nuggets on Saturday and warmed them on Sunday. Unfortunately they gave us a medium platter and not a large (honest mistake) like we had ordered and paid for. We didn't catch the mistake until Sunday due to the nuggets being in a tin. Called today and was offered a $40 credit or I could pick up 80 nuggets rather than just refunding the order in full. Their manager, Megan, asked if we wanted her name for the negative review on their location which we accepted. Not only were we inconvenienced by not having enough nuggets for our party but now we get to enjoy being inconvenienced a second time by having to go to their location for a $40 credit. read more

The food was good and fresh. However, I ordered a 12 piece nugget meal to split up between two kids and only got 10.5. Yes, one skimpy ripped in half nugget was counted as a whole nugget and then we were short one. Let's work on better quality and counting skills please! One kid was not happy. read more

By far the worst customer experience ever!! If this location wants positive feedback then do your job of providing what a customer orders in the correct manner. This location cries about how a customer has left a complaint and feedback on orders being wrong and more recent on a dried out grilled chicken that was burnt. The price of grilled chicken is expensive and YES I will complain because I also would like my orders to be provided as exceptional and NOT burnt or dried out! I have been a loyal paying customer at this location and this has been absolutely the WORST experience as now this location is refusing to serve me based on my feedback as well as voicing my concerns of not continuing to have my orders be missing something or how the employees have wrongly rung up an order. Who has corporate number!? Apparently even the GM contact info is unknown! read more

Decided to give this location a try because I haven't been to it yet since it's opened. I was assuming it would be just like all of my past experiences at Chick Fil A but sadly this time was different, and in a bad way. We went in at 8 pm on a Thursday night, so I didn't expect it to be too busy which it wasn't. We got right up to order since no one was in line and the employee at the register seemed more interested in restocking the cups/lids than helping us. We stood there for a while then finally she took our order. We went to look for a place to sit and there was fries and garbage all over the restaurant. You could tell we had just missed the dinner rush just by the looks of the tables and floors. We finally found a clean table in the corner. Once we got our food it was just as good as it always is, except my chicken strips were on the cold side, not hot like they usually are. After we ate we were walking our trays to throw out our garbage and all of the garbages were overflowing, we couldn't even throw our trash away. Even the tops of the garbage bins were overflowing because people had no where else to put their trash. For how new this location is it's a shame to see how messy it was! I haven't seen a restaurant this messy probably ever. Hopefully they can work out the kinks because I'd love to come back, hopefully my next experience will be better! read more

Chick-fil-A - All of the garbage bins looked like this, we couldn't even throw our garbage away! - Fast Food Near Me - Riverton, Utah

There was a black bug on food. Fries were like chips. I'm glad I didn't eat the sandwich read more

Chick-fil-A - Bug on food good thing I didn't eat it - Fast Food Near Me - Riverton, Utah

Came in through the drive thru today while it was busy. I was greeted by an employee, the name was Gracie I believe. I was having trouble with my app and she knew exactly what to do. Having an autistic son who struggles to speak fluently, she made sure he didn't feel any less than. The food was made amazingly. A+ on that! I will definitely be coming back to this location! read more

I came here a few days ago and placed my order. Got all of the way to the front window before I realized that I had left my wallet at home. I explained the situation and told them I would be right back and to hold my order but they gave me my food anyway. Told me to have a great day and no need to come back to pay. Amazing customer service!! Quality of food and speedy service make it a favorite go-to fast food visit for me. read more

I'll definitely give this place a four star review. I'm not expecting any fine dinning experience or gourmet menu. We've never had any issues with them being out of products, that being said we don't go there early and ask for anything out of the breakfast menu. The staff is definitely young but it's good to see them in a good setting to develop discipline. The food is consistent with their other locations and this particular restaurant is very clean. We especially appreciate the food mats they provide for our young son as well as the added occasional events like the petting zoo. read more

Chick-fil-A - Here's my boy feeling some love! - Fast Food Near Me - Riverton, Utah

The food tasted great and it came out quick too! The employees were very nice and i got all the food i wanted! The worker accidentally dropped my small fries on his way out but he went back and brought me a large!! we read more

If you care about order accuracy, avoid the headache and skip this location. Literally every time I come here there is something wrong with my mobile order. I live close by, otherwise I would go somewhere else read more

This location is always so disappointing. After tonight, I won't be coming back. They don't do well done anything, they don't give lemons in beverages, and I took my sick baby to the pediatrician across the street and needed a bottle and I asked for hot water and the person who took my order said that could be done and then once I got to the window they said they aren't able to give customers hot water ?? So y'all don't give coffee?? Ugh. And I ordered two cookies and they were SO under cooked tonight. So now I have a screaming baby, overwhelmed mama, and salmonella. read more

Tonight so completely out of the regular for most Chick-fil-A. But tonight was an epic FAILst the Mountain View Village location ‼ not sure I can even say say they got one thing right tonight-- not customer service, not my order, not the redo, not the bagging and only one-- "my pleasure" and it was grumpy and not believable. Only one good thing I saw was a female employee with long very very light blond hair was cleaning her heart out in the dining room. For starters the women taking my order was surly had nothing good to say about the seasonal shake, when I asked about the chicken tostada soup (it's new to me) I asked her about it and she said "I guess it's pretty much just like it sounds". Then the reader wouldn't scan my app. I asked if I needed a number she was like no-- I'll just bring you your food-- we'll she brought chicken noodle, no napkins were in the sack, there was a spoon for soup but no fork for the salad, then once the soup was replaced no tortillas strips for the "tortillas soup" The creamy salsa dressing was so hot that I couldn't eat the salad-- and I eat spicy food‼ the salad usually comings with a couple little packets on the side to add to complete the salad. All in all I had to go back to the counter 4 times. And still ended up with no napkins. All this I didn't get my rewards points, I only ordered TWO things and it cost $13.40. So bad for fast food-- I could have had fresh food fast for better service, food and less money read more

I have been to this location dozens of times and they have never messed up my order or have had anything not prepared just the way it is supposed to be. If you are going to a restaurant that has a drive thru you obviously are not going to get gourmet food, but if you want consistency and quality these guys are the bench mark. read more

Chick has always had my heart but man it's going down hill!!! I ordered online as I was in a hurry. When I pulled up to the restaurant it said my order has been cancelled!!! Already pressed for time during a busy lunch break I had to our in another order. When it came out 10 minutes later it was missing half of the items! I stood at the counter another five minutes before I was acknowledged and then a language barrier prevented the cute gal behind the counter from understanding what I was missing. Sorry chick, I'll do super chix next door for the next little while. read more

One of the cleanest, nicest Chick-fil-A's I've ever been to! I especially liked the seating area, seemed better than most locations

This is definitely the slowest Chick-fil-A I've ever been to... We're stuck in the line for at least 10 minutes every time. This Chick-fil-A has yet to keep up with the gold standard pace that all other Chick-fil-A's seem to have down. read more

Let's start with customer service! This Chick-fil-A is by far the worst in customer service, they don't smile when they take your money or hand you the food. They have horrible attitudes. It is not a great day at Chick-fil-A at this location. Secondly they are horrible at putting the food together. & third the quality of the food an freshness have gone down as well. Worse then McDonald's. read more

So, I'll give 3 STARS because the chain is typically amazing, clean, organized, refreshingly polite. However, I have to agree with Logan's review on this particular location. They also didn't have SPICY chicken in the morning. The girl in the drive through also acted like this was normal. I've been to Jordan Landing, West Valley City and Fort Union who have no issues with waffle fries or spicy chicken in the morning. Just a head's up. No issues with cleanliness or customer service; just frustrating they're not uniform with what is available in the morning VS afternoon. read more

Horrible :(. Fries were cold and half full. Nuggets were cold and super dried out . I think this store isn't very busy yet so the food was old. The staff was nice and I would've turned around but i Was already to far. Super disappointed . :( read more

Chick-fil-A - Fast Food Near Me - Riverton, Utah

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overall good experience definitely would come again. disappointed in the temperature of my nuggets and the temperature inside but that's my fault for coming in. still love chick-fil-a totally recommend! read more

Chick-fil-A - the cold nuggets.... - Fast Food Near Me - Riverton, Utah

Good ol' chick-fil-a. This location, like most, is ALWAYS busy but they are pretty quick and helpful with orders! They deliver to your car when the line is backed up in the drive thru which I find very smart and great! I would recommend it! read more

Ordered curbside pick up, which was more difficult than it needed to be. (Their app could use some help.) They don't offer an approximate time your order will be ready. Arrived and had to let them know I was there. After about 5 more minutes (maybe 20 minutes after I placed my order), I got notice that someone was coming out with my food. They got my order right, and the food was as good as it usually is. However, there were no napkins, no catsup or fry sauce, and no utensils for my salad. read more

If i could give it 0 stars i would. Typically get a #1 for breakfast and sub-bun instead of biscuit but they "all of a sudden" cannot do this anymore at this specific location. Here for work and do not have chicfila where i live and this location is just so disappointing. Have not made it through a line twice now in under 30 minutes. Where are the owners? Food isn't even hot so what's the hold up? Plenty of team members on staff as well, again where are the owners at? read more

Food was bad and the manager was unfriendly. Unwilling to serve us lunch ten minutes before lunch time started. Wouldn't recommend. Tots were cold and nasty read more

I've visited this location several times and always had a great experience! The staff goes above and beyond to make sure your food is served hot and your seating area is clean. read more

Have not received anything bad here, shakes awesome, nuggets great & service is so fast & friendly.

Have never had a bad experience there myself. Really great service and really great food. The workers were kind and were really fast at their jobs. Either the best or one of the best Chick-fil-A's I've ever been to! read more