I love this location. The customer service overall is good. (Used to be better, but idk how upbeat I would be if I had to stand in the heat so I understand) this particular day I ordered two salads and only received the one salad dressing I ordered. So that was a bummer but I went back to get it and they were pleasant about it. Also download the app the manager here gives free fries on Fridays!! Yay! read more

Food: 1/5 I didn't realize that different locations can be so different. Cob salad was missing the chicken. Lettuce wrap was not made carefully and looked a mess, but was edible. The spicy chicken deluxe was okay, but the chicken was thinner than their typical chicken. Best thing was the Oreo milkshake. Service:2/5 Fast and quick, but even with NO LINE they couldn't come out with decent food. Ambiance: -/5 Did not eat in. read more

I go inside at 10:30 to order breakfast. The menu is up. I have to wait for over ten minutes because the people in front of us are taking forever. I go to order and they tell me they're not serving breakfast today.. Why is the menu up?? I wouldn't have wasted my time. And why wouldn't they serve breakfast. Have had a few issues already with this location. read more

I came to this Chick-fil-A tonight hoping to have a good experience, but unfortunately, it turned out to be the complete opposite. I'm honestly not sure where the miscommunication happened, especially since my order was taken face-to-face. The employee taking my order seemed extremely rushed, constantly cutting me off while I was speaking, answering for me, and not fully listening to what I was ordering. I assumed the order was entered correctly, but when we got to the window and checked the bag, we realized a mac & cheese that we ordered was missing and had been replaced with fries instead. The employee at the window handed us the food without saying anything and walked away, leaving us unsure if our order was complete or if more items were still coming. When we asked if everything was included, she initially said yes. After we explained that items were missing, she reread the order back to us as if the mistake had been ours, even though it was not. At that point, we told her we didn't want to waste any more of her time. I also noticed there was very little customer service throughout the interaction. While I understand saying "my pleasure" is not the biggest issue, it is something Chick-fil-A is known for, and the overall interaction felt dismissive and unprofessional. We were simply handed our food in silence with no communication at all. After trying to move past the situation and eat our meal, we discovered the order was still incomplete. We were not given utensils, napkins, or any of the sauces that were listed on the receipt and included in the order. At that point, it became clear there was a serious lack of attention to detail and customer care during this visit. I've never had an experience like this at a Chick-fil-A before, especially considering the high standards the company is known for. I don't want to make assumptions, but as a young person driving a Tesla, it honestly felt like I may have been judged or treated differently, which is disappointing if true. Regardless, the level of service we received was unacceptable, and I will be reporting this experience through the proper channels. read more

Service: 5 stars. Inside counter female employees were very nice, especially on a Tuesday evening 7:15 pm the day before NYE. Cost: 3 stars kinda pricey. I got a spicy chicken sandwich entree not full meal, chicken sandwich entree, 12 pc nuggets entree only and I think the total was about $22, no fries or drinks. Kids do like their food a lot and I know it's healthier than fried nuggets from elsewhere so I stop by from time to time. Kids love their Chick Fil A and BBQ sauce. I like that they have the ketchup, hot sauce packets, napkins, disposable kids placemats easily accessible and available for customers. At city Halloween or other kids' events, CFA is often a sponsor and it's nice that they give a free drink or dessert card for the children. read more

Chick-fil-A - Spicy Chicken Sandwich, Chick-fil-A Nuggets, Chick-fil-A Chicken Sandwich - Fast Food Near Me - Riverside, California

Bomb food as always but parking lot and drive thru is small and confusing. Just drive the extra mile to another chic fil a.

Look, I get it you guys are busy but when you order a burrito that barely has anything in it, well that's just insulting! Drive thru wait times are horrible but now this, come guys.... Dropping the ball read more

Chick-fil-A - More tortilla than anything!! Where's the filling??? - Fast Food Near Me - Riverside, California

I just figured I should probably update my review since I still come here. I noticed ever since the employee I referred to in my first review has stopped working here I haven't had any more issues. All the workers seem genuinely friendly and always seem to have a smile on their face which tells me they probably like their jobs. I've never received a wrong or messed up order. They're pretty fast and efficient here. I'm guessing that's due to the manager Justin that I usually see when I'm there. He's out walking the floor talking to the guests and his employees. It shows leading by example pays off. Good job to the whole crew over here. I appreciate all your hard work. read more

It's hard getting in and out of this location easily. I went through the drive through. Order my usual grilled chicken nuggets and crunchy kale salad. Only to realize after leaving that my order was taken wrong. I got regular nuggets not grilled. read more

Food was good, service was fine, but the this is why we saw the entire hour it took for us to eat our meal, and there was barely any room for the trash and it was the only trash can in use at 7pm. read more

Chick-fil-A - Trash area and main walk space in restaurant. - Fast Food Near Me - Riverside, California

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No wonder this Chick-fil-A has 2 1/2 stars stabbed was extremely rude and it's the first time ever that I've been to one of these restaurants I say thank you not only did I not get acknowledge they didn't say my pleasure and I thought that was a policy of theirs. What a bad service. read more

I always give places another chance, and this particular Chick-fil-A is just to convenient for me so it's hard not to visit. I can honestly say they've never messed up my order, and for the most part, been very friendly. When I go inside, it seems a little chaotic for some reason, but it honestly could just be the layout of the kitchen/counter area. The food however, it as I would expect to be. With that, their parking lot is horrible. They reconfigured their drive-thru entrance again! I get that they are busier than they were probably expecting, and they are trying to use their parking lot wisely, but some signage would be nice. There are cones everywhere and you honestly can't tell which cones lead to you were. One set, which looks like the drive-thru, leads you to another section of the parking lot. Another forces you into what looks like another parking lot, then you have to swing back, and kind of guess which lane puts you in the drive-thru. I'm assuming the cones had been hit my several cars knocking them out of position as they seemed almost random. If you park on the side of the building, you could spend several minutes waiting for an opening to pull out as cars just keep coming, and they apparently don't see someone trying to pull out unless you just get aggressive and stick your cars butt out there. Problem is, like me, they aren't paying attention because they're looking at the wacked out cones in front of them trying to figure out what they mean. read more

Bruh, I mobile order on the regular here. Why everytime I add CFA sauce and ketchup they only put ketchup !!! I swear it's turning into McDonalds with the sauce. They got boxes of this stuff inside!! I just asked for 1! Now I gotta eat my biscuit dry as hell with only ketchup. Come on...una still be back, but Uma check my bag this time !! read more

Gave me half empty fries and when asked if I could have a couple extra sauce packets they tried to charge me when on a previous visit they told me the sauce packets were no extra charge. read more

Chick-fil-A - Fast Food Near Me - Riverside, California

Horrible customer service. My family and I stopped by for lunch, we went through the drive thru and the girl who placed our order was extremely rude and was rushing us. After each item we ordered she would respond with "is that gonna be it? " She never repeated back our order so we pulled up to the window we asked for him to repeat the order because we felt rushed and he proceeded to rush through our order as well. We got home and realized we were missing straws, condiments and no toy in my daughter's kids meal. We asked for a #1 and the chicken was the spicy one not the regular one. On top of that the salad I ordered was old and impossible to eat. Will never go to this location again. read more

Chick-fil-A - More than half of my salad was black - Fast Food Near Me - Riverside, California

Fix the drive-thru lane with this awkward turn and loop, it's retarded, someone almost hit me backing up between parking spots. What was wrong with the simple lane single turn drive-thru you had before? read more

I Chic-fil-A. I do. And I know that prices have gone up all over, but sheesh. Over $17 for chicken strips and a cup of Mac 'n cheese. It tastes good, but holy cow, (no pun intended). I think I could have gone across the street and sat down at Islands for this price. The staff is top notch, as always. This might be more of a critique of our governor than the restaurant. read more

Chick-fil-A - Receipt totalling $17.17 for 4 piece chicken strips, small Mac and cheese, and a lemonade. - Fast Food Near Me - Riverside, California

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Aliah was rude at taking my order I told her 3 times no jalapeño and Lettuce I then tell her tank you have a nice day she doesn't respond and walks away when I got my food I expect to to be right especially since I told aliah 3 times what I didn't want on my sandwich I get home after driving 19 minutes since this is the closest one near me and as I get ready to eat my food I take my sandwich out it's bag and I noticed lettuce and jalapeño on my sandwich please don't come to this chick fil a extremely rude and don't get your orders right just drive a extra 5 minutes to the chick fil a on van buren I always have a good experience their now I know to never come back to this one read more

So it started with the misspelled name they insisted on asking me for several times. When I placed my order I was told there'd be an upcharge of $3.50 to remove hashbrowns and replace with a yogurt parfait. I was okay with it. I ordered it. Once I got home the parfait was half filled and there was no granola anywhere ,not even on the side. This is the second time I've had things missing from my order in exactly the second time that I've visited. Over it. read more

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Drive Thru/Parking is a NIGHTMARE, terrible layout. You will be trapped don't even bother coming here

I had an unfortunate experience here. Aside from how awful it is to get in and out of this location, my order was wrong. I tried to call to speak with someone about getting a refund or getting my order remade, but the phone kept going to a voicemail or fax machine so I was unable to speak with someone. Then, I sent an email to corporate regarding the issue and did not hear back. I was on my way to my overnight shift at the hospital and picked up my dinner on the way, and since it was missing the main ingredients, I went without eating that shift. The Redlands location is much better. I will not be returning to this location. read more

Parking and drive in were horrible. The set up of the restaurant is just really weird in general. The cones were moved so it was unclear where to drive. read more

I would give zero stars if I could. Just when I think I can trust you, I'm disappointed again. Every time I drive away without checking, something's missing. Tonight, it was all my fries and an entree. This is frustrating and a waste of time. It happened right before closing, so who can I reach out to? Now I have three teens without fries and two sharing a sandwich. Excuse my French, but this is BS. After spending $78, I expect my full order. This is the 5th or 6th time this has happened. Please hire competent staff--it's not that hard to bag items properly. In short: always check your order before leaving. Don't say I didn't warn you. read more

Chick-fil-A - Fast Food Near Me - Riverside, California

Parking was difficult at this property. The restaurant was packed and service was slow. Bathroom was quite clean. Tried the BLT and it was okay. I should have stayed with the number 1. read more

Terrible service, bad food, bad staff. Never coming here again and this was the first time.

Worst customer service I have EVER received. Rude, and very unhelpful. Isabella was our server for the drive thru and no help was given at that, and impatient with us being the only one in line. Customer service 0/10. read more

I just wanted to update you: this Chick-fil-A charges $27 for the SAME EXACT MEAL that I ordered at the Canyon Springs Crossing location (2885 Canyon Springs Pkwy Riverside, CA 92507 United States) but they charged me $16.25. Over $10 difference in price for the exact same stuff. This location is a joke & a scam. Don't go here. read more

I'm not a fan of this location. You have to drive all the way to the back of the parking lot and make a u-turn to get in the drive-thru. It's ridiculous. They almost always get my order wrong in some way. I will only come here if I have no other options. read more

The worst experience!!! I ordered thru the app thinking it was going to be easier picking up my order. But nooo! They forgot two orders of 8 pc chicken nuggets and when I told them they gave me 2 of the 5 pc ‍ I had pickles on my sandwich, they also forgot my ice cream cones. Had to ask for that as well and they gave me attitude like if it was my fault. I couldn't get the girls name but she has long hair. I would understand if it was busy and they forgot all of my items but it wasn't so idk they just have the worst service and attitude towards customers. ‍ read more

Came in today and they didn't have Mac n cheese Super busy and slow service The drive through was empty read more

Chick-fil-A - Recipe - Fast Food Near Me - Riverside, California

3rd time they get my order wrong. All I wanted was to swap the fries to Mac and cheese. They did reread my order correctly but after a 30 min drive back home ... yeah I never got that Mac and cheese. This location always does this to me ... very sad dinner if you ask me. read more

Chick-fil-A - Whats not in the order is the Mac and cheese - Fast Food Near Me - Riverside, California

Tried their breakfast for the first time. So delicious! Love their food. Ordered from DoorDash, and it arrived still hot and well packaged. read more

Chick-fil-A - Chicken, Egg & Cheese Biscuit. Smelled so good, forgot to take pic before biting into it. - Fast Food Near Me - Riverside, California

LOGAN LOGAN LOGAN. 4 words: attentive. professional. helpful. kind. He made this Chick-fil-a experience one to remember. We sat down inside, got offered stickers, coloring pages for the youngsters and mints. Even cleared off the mess from the table. Small things add up! Nice job dude! read more

Chick-fil-A - Sticker - Fast Food Near Me - Riverside, California

WT*** spent $60 + Told them don't forget the chick fil A sauce and they forget it. POS!! I drove so far too ughh never coming to this location again... ‍ Epic fail!!! read more

Chick-fil-A - ows a person holding a bag of food - Fast Food Near Me - Riverside, California

Today we went to get some food at this establishment expecting the same level of service as usual but we were gravely mistaken. At the drive through we ordered a spicy chicken sandwich meal making sure to mention to add pickles. The guy who took our order (Preston) when recalling the order mentioned that the sandwich was plain so we corrected him saying we asked for pickles so he radioed the kitchen telling them to add them. We get to the window and once again asked to make sure the sandwich came with pickles and they said yes. We start looking at the sandwich right after and notice there were NO PICKLES. So we had to find parking, walk all the way across the lot, and go into the building. We spoke to a lady who spoke with an attitude and after we requested a brand new sandwich for the inconvenience she gave attitude saying she needs to get the old one back because it is "expired"? Crazy. After some back and forth she just walked off and grabbed a premade sandwich (with pickles thank god) and shoved it to us and walked away. Do not come to this location and expect good service and an accurate order. read more

$28.74 for two sandwiches and two fries. Sandwich was average at best but the half still frozen waffle fries takes the cake. Disgusting and disturbing they don't get the middle of their food up to proper temperature. A health code violation. The cost of fuel and the wait in their line, forget it. No wonder their ratings are so low. read more

Chick-fil-A - Floppy, cold in the middle and terrible. - Fast Food Near Me - Riverside, California

They need to do something about the drive thru. Why does every car need to scratch there rim or wheels of the vehicle going over the curb because of the cones at the beginning. read more

Food here is always hot, fresh and ready, the staff is always very nice and goes out of their way to make sure everything is always right. I really love and appreciate how attentive they are, when i and other customers come up to the counter for something they waste no time to come and help. I understand how busy it is and them doing their all to make sure the customer service is there is really refreshing and great to see. Definitely recommend the 30 count! read more

Chick-fil-A - Hi-C Fruit Punch - Fast Food Near Me - Riverside, California

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Went through the drive-thru and was really disappointed this time. No one greeted us or acknowledged us when we finally got to the window, the employee was very rude. Chick-fil-A is usually known for friendly and respectful service, so this was definitely not what I expected. Hopefully this gets addressed. read more

I frequent this location often. Lately, the service has been super fast when I go in. I usually order my food on the app right when I arrive in the parking lot, walk in and wait maybe 5 minutes or so and my food is ready. I recommend using the app at this location, because it's one of the busiest Chick Fil A location's I have ever been to, most likely because there ware none nearby. read more