This location has terrible customer service. I keep returning because it's the closest location. Today my drinks were incorrect and I had 2 sauces for $45 worth of food. Additionally, there were other occasions where they forgot my Mac and cheese. I understand that things happen as we're all human but 3 consecutive times? Come on! I once advised the young man that my Mac and cheese was missing and he just laughed. Atrocious customer service, the majority of the staff are young and give the perception that they do not take pride in their work. Whether it be a fast food job or picking up trash on the side of the road, take pride in the job YOU applied for. I will never be back. read more

Waited in drive through line for an hour. Ordered a Cobb salad and notified they had no salads avail. Mind you, this was at 130pm. In addition, the attendant was rude and had no idea why they were out of salads. When I get to the window to pick up my order, I ask why they don't have any salads, and the other attendants state they in fact do have salads available. ‍ It seems they have no type of system down and are disorganized. read more

This has to be one of the worst Chick Fil a. The last several visits, orders are always wrong and today they tried to take advantage of not having a wrap and substituting it for a chicken sandwich and not wanting to give me back the $7 difference. How many times do they do it to people? After looking at me like I was stupid, I was finally able to get my money back but someone needs to help them out. Highly disappointed. Thankfully Yucaipa will be open theirs soon. Excited to eat a cold sandwich and fries after this debacle! read more

Always a good experience here. The staff is friendly & super helpful. This location always has a long line but it moves fast.

Love this place one of my favorite spots for breakfast, I recommend u guys try the small chicken biscuts it's so delicious and tasty. I'm just mad they stop selling them at 10:30 am but other then that I love everything here but then again im a huge foodie. read more

I had a terrible service today. I mobile ordered early in advance just to wait 30 minutes outside with no explanation to why I had to wait so long. Also the lady forgot straws for both of my drinks , if I had to wait that long I would have waited in the drive thru line. Super disappointed. read more

Chick-fil-a carries a connotation of being the BEST fast-food chain in terms of food, quality, and service, and I believe that's mostly true. There have been some times that I've been in the drive-thru line for so long that it is no longer "fast" food, but usually it takes no longer than 10 minutes to get in line, get your food, and go. That's pretty great considering the fact that the line is longer than the driveway, especially when it takes 15 minutes for me to get through a Del Taco line even though there are only two cars in line, but that's a whole other review. So, my point is that this is an extremely busy store, and I'm glad that the employees here work so hard to get out all of the orders ASAP. Even if the people here worked slowly I think that the food is definitely worth the wait. My favorite breakfast item is the Hash Brown Scramble Burrito with chicken. I recently just tried this because I don't think to go to a fast food restaurant for breakfast let alone a place that serves chicken for breakfast. But WOW I would get one every morning if I could they're just that good. The tortilla is warm and fluffy; the chicken nuggets are crispy and juicy; the egg is perfect; the hash browns are oily yet crunchy; and the salsa just adds a nice kick. If it's after 10:30, I recommend the Spicy Chicken Deluxe (with extra pickles if that's your speed), waffle fries, and sweet tea or a milkshake if you're feeling fun. My mouth is watering just thinking about this right now omg. My only issue is that the cashier doesn't ask if you have the rewards app. I once thought it was annoying if I'm at a business and they ask if I have a rewards account there because I most likely do... that's why I'm shopping there. But I am now grateful when they ask because I now see it as a friendly reminder. Since CFA cashiers don't ask if I have the rewards app, I may have forgotten to use the app for the last year or so LOL. I have missed out on so many points which lead to free food :( so if you love CFA and you don't have the app, get it you're missing out!! (And please, if someone from CFA is reading this add this to your training; it's as important, if not more important, as saying "my pleasure" after "thank you" IMO) read more

Chick-fil-A - The temptation!! - Fast Food Near Me - Redlands, California

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Wonderful service!!!! There is a girl named Carly in the dining area who is spectacular!!! She is such a jewel. Polite, courteous and pleasant! She deserves a raise and promotion! We will be eating here more often because of her read more

Don't use app. For some reason ordering via the app is longer than the drive through or just walking up and ordering.

This place is always super crowded!! The line moves relatively fast though. They have a cool rewards program via app and you get some good deals. The spicy chicken deluxe is my go to! Relatively quick service compared to how busy they are so that's a plus. read more

Barely got introduced to chick fil a for first time this summer and totally loved it, Until today I went through drive thru and ordered the spicy deluxe meal without cheese- she repeated my order even when I picked up my food however when I got home I got a completely different sandwich with cheese and other junk. The sticker on the sandwich box even marked it as with cheese and ranch but my receipt reflects what I truly ordered. I tried to call and call but the call won't go through saying the verizon wireless can't be reached at this time. I drove back to chick fil a to tell the cashier and she looks at me like I'm lieing even though I brought my receipt and the sandwich I did not order. The manager brought me my sandwich and no one apologized about giving me the wrong order - worst customer service ever so I will not be returning. Very unhappy customer. They still gave me an order with cheese. Had to return here 3x. The manager still did not apologize. Worst customer service ever even if this is "fast food". I have worked fast food for over 10 years and never treated my customers like this. read more

Chick-fil-A - And they still put cheese on it!! - Fast Food Near Me - Redlands, California

I went at 10:30 am, fast service and like always service was excellent. My chicken sandwich was like expected spicy and crunchy. Will definitely be back. My pleasure!!! read more

This chick-fil-a should definitely send its people to other locations to relearn how to be customer service oriented. There is no reason why customers should have to wait like a herd of cattle to have their food brought out to them. Even during this, whatever you want to call it, other chick-fil-a locations take the time to bring your food to the customer's vehicle personally. This lack of customer service falls directly on the Management shoulders. Pretty sad that this location is failing at what should be the simplest of tasks. read more

Does Chick-fil-A now make sandwiches that use pancakes as buns? Because that is what I was just served. Two pieces of sad limp soggy buns with a broken up piece of chicken wedged in the middle and three pickles sitting at the bottom of the bag with nothing to keep them in place. read more

Update- just wanted to throw on here that they STILL forget a bunch of things. Little things that make a huge difference. Such as, dressing for my salad, pickles for my sandwich, SAUCES THAT I ASK FOR, straws, etc. I just don't understand anymore. I should just get a managers name tag and outfit since I have to micromanage the employees when making sure my order is correct. read more

Absolutly love this location. They make mobile ordering so easy. Fast and extremely polite service as well. I ordered the new bacon bbq chicken sandwich and it was delicious. Highly recommend it. Was served by Joseph and Aiden. Two very polite gentlemen. Im always impressed by the staff here. read more

Got a club sandwich, pretty good, complete mess, bun fell apart making it difficult to eat. read more

Chick-fil-A - Fast Food Near Me - Redlands, California

Customer service is horrible. went through the drive thru to order just to be cut off mid way and sent through the rest of the line. My order was not taken correctly nor was it read back to me to catch any mistakes. I asked for no pickles - got pickles. asked for large - got medium. asked for ketchup - didnt get ketchup. line was ridiculously long and not worth it to go back and fix the order. Something needs to change considering most of these reviews are based terrible customer service. read more

Always a good place to eat. Even sometimes in the downtown area when the staff thinks they're too good for their crappy little business and dirty chairs they provide, the hippies in control of how clean your food will be. Long live all the hipsters that serve us food. read more

Worst chick fil a location always a long line. Foods usually cold. Crappy workers unfriendly

4 stars only because they need to be more cleanly on the tables on the inside, Nathan was very sweet, he seemed a little nervous but very friendly, and the food was awesome, I had the chicken salad and chicken nuggets, and the fries, all very delicious, the people who took my order their service was on point as well :) I'll be going back. :) read more

For some reason they didn't open until 10 AM today and were not serving breakfast. Not a big deal I decided to order a number one with no pickles and pepper jack. It took them almost 25 minutes to get my order when I was the second person who ordered that day. I got home and my order was wrong. The sandwich had everything and no pepper jack. The quality at this store is definitely going down. read more

this location used to be awesome, stopped by recently after they re opened and i can't say the same anymore . unfortunately had to witness manager on duty getting employees in trouble for misunderstandings , there was also a problem with my order due with something not being ready ; i offered to wait the 20 minuets and he told the team member that that was to much to just give me a refund, i took the refund and returned shortly to re order my order and once again witnessed the same manager on shift giving team members a hard time , supper inappropriate to do infront of cars ordering . however the young lady at the window was supper kind and tried her hardest to make something workout for me , possibly new management ? read more

This evening, my 91 year husband and I went to this location at about 8:30 Pm, unaware of their earlier closing time. The young lady outside informed us that we could not order unless it was on their app or to go through the drive-thru. We began to return to the car to decide what to do when a young man,Rudy, who was moving umbrellas inside, heard what was happening and asked if we wanted to order. We replied that we did but had not downloaded their app. Rudy pulled out his personal cellphone and placed our order and HE PAID FOR OUR FOOD (a deluxe chicken sandwich, side salad and waffle fries)! He refused to accept the payment from us. Another young man from Indonesia observed this and we began talking--he took a picture of us and Rudy. Oftentimes we hear of today's youth not respecting their elders but these two are wonderful. Thanks for helping us this evening. read more

I came here this morning for breakfast, and thanks to Amanda for her suggestions on other food items and add ons ! I'm excited to try their fresh biscuit!!! her attitude and generosity is the best! THANK YOU AMANDA && MY COFFEE IS GREAT! read more

they never have parfaits in the morning, why even have it on your menu, if your to lazy to make them

Honestly, this is probably my least favorite chick fil a. The last two times I've done the pick up order with the app there's been a delay. The first time they lost my order. I stood in the heat for almost 20 minutes AFTER the app said someone was bringing out my food because it was ready. today I decide to give it another shot. Ordered my food. Selected I was there. Waited in my car until the app told me my food was ready. I get out of my car and this time I'm waiting a good 10 minutes for it. So either the app sucks and lags or the Redlands location can't get it together. Either way, I'm not going back to that location. It's 90 plus degrees outside... I don't need to stand outside and wait when I'm told the food is ready. I go during my lunch break which is why I order ahead. It almost seems like the long drive thru line is better. read more

This place is pretty new. I'm pretty sure it's only been open since this year. Anyway, I wasn't really planning to buy food from here tonight but an interesting little circumstance happened. I wanted to use my certificates to DSW and when I was done browsing/shopping, I walked out of the store and headed for my car. At once a lady stopped me. HER: Excuse me miss, I know you don't know me but my name is S**** and I was wondering if you could do me a favor. ME: What is it? HER: My family and I are homeless and we've been walking around asking people and I was hoping if you can spare us any type of food. I have an 18 year old daughter walking around asking people too and you see that's my husband there *points to man sitting in front of Michael's* and he's asking people too. ME: Ohh, okay. Do you want to go with me *points to food places in same plaza* and I'll buy you food? HER: Well, my daughter is somewhere asking for food and I don't want to scare her if she sees that I'm gone. ME: Okay, what do you want then? HER: There's that chicken place over there, that's fine. They have that chicken meal, 8 piece, or a chicken sandwich. It comes with fries and a drink and Sprite is okay. ME: Okay, I'll be back. HER: I'll be right here, I won't be going anywhere. Thank you so much! Of course I contemplated just leaving, but I did say I was going to get them food. So off I went to Chik-fil-A. I haven't had any Chik-fil-A since elementary school! They used to serve us chicken sandwiches for lunch. I ended up getting 2, 12 piece chicken nugget meals and 1 chicken sandwich meal for them with Sprite. I also ended up getting myself a chicken sandwich meal too since I haven't eaten dinner. I headed back over to where the lady was and gave her her meal. She was very grateful and said a lot of "God Bless You's" to me and I told her to take care and walked away. If she would've asked for money, I would've probably said no, but it was for food and I couldn't refuse. I can't imagine having to beg for food from strangers and since I have the privilege to be able to experience any type of food I want and even Yelp it when I get home, I figured it's not asking for much. There's my good deed for the day. On to the food.... The place is new so it's very clean. Inside is nice, better than a lot of fast food places I've stepped into recently. We'll see how it looks after its been open for a while. The service was great, the lady explained everything seeing how I haven't had any of their food in a long while. Oh and it also has a drive-thru so that's a plus if you don't want to leave your car. The chicken sandwich itself is very simple. The original only comes with pickles. The Deluxe (which I got) comes with pickles, tomatoes, and lettuce. The chicken is good. Juicy and some sort of processed chicken! The fries are waffle fries... yum! Good alternative choice if I want fast food. So I guess in the end it was a win-win situation. We all got dinner :) I will end this with a quote that was on their wall: "Food is essential to life. Therefore, make it good." - Truett Cathy read more

Chick-fil-A - Fast Food Near Me - Redlands, California

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BOTH maliks are the shiiiiitt !! super friendly and amazing guys !! hope they stay for a while really enjoyed talking with them. little things like that are so small but mean the most !! s/o to them (: read more

Horrible customer service. Will not return to this location. Super stingy with the sauces. I just dropped $40 bucks. You better give me more then 3 sauces. I'll stick to my location where service is great. 09/15/2017 Was in the area and starving. So my family wanted to eat here since it's been a minute. My previous review remains the same. read more

Chick-fil-A - Chicken sandwich combo with sweet tea and my mandatory sauces! Yum. - Fast Food Near Me - Redlands, California

Really want to give no star. Gross food . Taste like frozen yucky processed food. Nothing Great about the food or service or Price's. read more

I enjoyed my visit at, Chick-fil-A Rudy and Richard are, Awesome the employees seem like there all enjoying being there. They, Treat you like Family. I will be beck I'll let everyone, I know about my ,Awesome experience. Thank you Redlands Chick-fil-A. read more

come here often , never have been disappointed. food is always on point and they aren't stingy at all with their sauces! They have to have the BEST customer service ever without a doubt ! read more

Unfortunately this Chick-fil-A has really gone down hill. I went in today the floors where you stand waiting for your order we're greasy making it easy to slip and fall. The rest of the floors in the dining area were filthy. I have never seen it look this bad before not to mention the customer service is definitely lacking. read more

I generally have great appreciation for Chick-fil-A. As a company, I respect their business model, appreciate they honor a day of rest, support local Christian events, have polite employees with good customer service and serve quality food. This location specifically, I am not so pleased with though. They are always slow. My last visit took 23 minutes in the drive, my order was wrong, I did not receive the condiments I requested as I was told "they are in the bag", nor did I get napkins which is generally standard for a drive through. When I opened my bag down the road I discovered all this but it was too late to turn around, nor would I want to wait in that dreadful line again. Based on this visit only, I would not return, however since I have been happy with my food and service throughout the years at other times/locations, I plan to remain a patron though quite displeased with this experience. Dear Chick-fil-A, please don't start to loose your standards, they are what has made me a loyal customer. read more

Hope you don't mind waiting 45 minutes in the drive thru for cold food. Could get faster food at a sit down restaurant.

Covid has really helped this location get their act together, and I couldn't be happier. I've been there at least 10 times since the start of Covid, and things have really turned around. My food is always ready when the app says it is. My order is fresh and never wrong. I don't have to wait a long time for my food to be prepared. Great job! read more

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Which ever team is currently working right now 07/23/20 @ 6:53 YOU ARE ALL AMAZING. Specifically the young lady handling the carry out orders and whoever the gentleman that helped me fix my order (for Leilani J.) They were both very professional and kind. read more

First, they gave me only 1/2 my order, and when I asked for the rest, it was as if she didn't believe me that it was short, she asked for the first bag back. She then, checked the order, and gave me back 2 bags. I wanted to make sure everything was there, but still came up a sandwich short. I asked for the additional sandwich, I paid for and had to wait. I was very clear on the order, but she still asked 2x what it was. When it was ready, she finally handed it to me, but was EXTREMELY sarcastic, when she handed it to me. Love the food, it is super close, but they're customer service, does NOT match their values. To management, I would reconsider putting people like her, as the representative of your store. read more

This place used to be nice. Now, the tables are normally not cleaned. The bathrooms are filthy. And their service is horrible. I have gone during various hours and they don't have a lot of things they market on their menus e.g. lemonade, wraps, soups, lunch, etc. I have gone to other chic fil a and never have encountered these problems. Most of the staff here has an attitude problem. I have gone up to the cash register to ask for something and they just ignore you. I would rather drive out to other chic fil a's to avoid this one. read more

Chick-fil-A - The photo I attached is suppose to be the kids meal 6 piece grilled nuggets. - Fast Food Near Me - Redlands, California