Ordered ahead so the food can be ready to go once I got there. The food was not ready, come to find out you need to go back into your email and say that you are here. Even after that it tells you it's going to be a 2-8 minute wait. Truly inefficient from the customers point of view. Food itself is mid. read more

I never asked for white hairs on my chicken sandwich but okay Not only was it cold but the fries are under portioned too.... read more

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I stopped coming here because my order was always wrong..... Thought I'd give it another try after a year... How you mess up an order of 4 items is beyond me. It so frustrating to get all the way home for things to be wrong. Thank God for the lemonaid it was the only thing right lol. I won't be wasting my money again. Someone suggested I check my foot before I leave....I actually do check my bag but I don't feel as if I should have to unwrap my sandwich in the drive thru to make sure it's the correct item. read more

Do note that you're able to get parfaits even though it's not actually on their visible menu in the store. The service was quite amiable. They got my order wrong but I noticed the mistake and was able to rectify it before leaving. I got a spicy chicken deluxe meal and replaced the side with a parfait which cost me $11.72. This is some high quality fast food chicken sandwiches. Be prepared for a wait because this establishment tends to get busy. read more

Service through Grub Hub is very expensive. My fruit parfait didn't have any fruit. The lemonade is very good.

AMAZING. i just love all the people and chicken!! the service is full of ambiance and chicks read more

Chick-fil-A - bar area - Fast Food Near Me - Phoenix, Arizona

Community Manager Julie was the best and really took care of the Alhambra High Volleyball team. We appreciate the hospitality and taking care of us even with the dining area being closed. It really showed above and beyond customer experience that made us feel welcome. Thank you to Julie and the team! read more

Just waited in line behind a single car for over 10min because they wanted to sit and have a conversation with the drive thru person. Usually the service is great here but you want to let someone take up the drive thru because they're lonely then not even apologize for the wait. I decided to not order and take my business elsewhere. Won't be back to this location after that. read more

I never thought I would have a bad review for a Chick-fil-A. To start out my fiancé and I's 7 Hour Dr. to California. We decided to stop by the Chick-fil-A on the way out. The drive-through line has three lanes and two of them are for mobile orders, and the other is for regular drive-through customers. At this time of day the drive-through lane For regular customers was so long that it was blocking the sign that said that the other two lanes were for mobile orders. As soon as I realized that when I pulled in to the mobile order lane, not having a mobile order, there was two cars behind me so I couldn't back out. I waited 20 minutes to get to the front of the drive-through Wayne to talk to the person at the window, the person at the window said that I would not be able to order from there and I have to go all the way around. At this point, I decided to go in to the restaurant to order and the line for the restaurant was out of the door homes. When I got to the register, I had already been at this Chick-fil-A location for over an hour waiting to order, I asked to speak to the manager and the manager Crystal Was very not understanding, and did not give any care about how much time I have wasted because of their poor signage. Crystal said that there was nothing she is willing to do for me for wasting all of my time for this. I asked to speak to a manager higher up than her and she said that there wouldn't be one available until 2 PM. It Was 1 PM at the time. I can't believe the lack of care this Chick-fil-A showed me during my experience. I would highly recommend going to the other Chick-fil-A over off of Scottsdale Road. Crystal was obviously lying to me about how the other manager could not talk to me because she was back in the kitchen, because when my fiancé went back in to get Polynesian sauce, it was the other manager who handed her the Polynesian sauce. I thought Chick-fil-A actually cared about their customers, but this one obviously does not care at all. I will be posting a picture of what we ordered and they weren't even willing to compensate a free soft drink for this experience. read more

Chick-fil-A - Over 30$ worth of food order. - Fast Food Near Me - Phoenix, Arizona

What a nice restaurant. Very clean, prompt service and well staffed. A pleasure to eat at a place like this. If we lived close we would be back. read more

Chick-fil-A is our one and only fast food spot, but yesterday's food made me need to write a review! Their spicy tenders were crispy, hit perfection. I also tried their seasonal Watermelon mint frozen lemonade and at first sip I didn't know what to think, but after a few drinks it was creamy and the perfect amount of sweet and minty. I love this location and Chick-fil-A as a whole. Also, no matter how long their line they make the drive thru fast and efficient and their workers are always nice! They really are the GOAT of fast food. No pic because I ate all the food lol read more

New to the area, and love the interaction their employees provide! Always nice and sweet and more than just a how are you doing!? Thank you guys! Had the spicy chicken because that's the best! read more

Chick-fil-A - Sweet tea! - Fast Food Near Me - Phoenix, Arizona

Ordered delivery through the Mobile App, and it was superb. Not only was it accurate, but perfectly packed and flavorful. The spicy chicken sandwich was actually spicy, too. The order was a little slower than expected, but I figured it's because of high demand. After all, the food looked like it does in the commercials. Plus, the macaroni and cheese is surprisingly tasty for fast food. read more

Poorly ran restaurant that lacks mature and responsible management. Placed a mobile order and dined inside the place and when the food was brought out we were missing 5 medium lemonades, 1 kid lemonade as well as 12pc grilled nuggets and 3 medium fries. Had to point out the error 5 different times because the 1 employee at the register was trying to handle all the other customers. The rest of the employees were slow walking zombies pretending to be very busy cleaning. After 15 minutes we received the rest of our food items EXCEPT for a medium lemonade and my 12pc GRILLED nuggets. We gave up at that point. Too annoyed. We will NEVER dine at this location. Most terrible experience ever at a Chik-fil-a. read more

I dont take antibiotics and I dont eat food that used antibiotics so guess I wont be eating Chik-Fil-A anymore, deleting the app now.

I would give this location zero stars if possible. The last several times I've ordered for delivery through their app, I've had multiple items missing from my order resulting in one or more members of my family not getting their meal. Order accuracy is clearly not a skill at this location. read more

Great customer service! Team always tries their best to satisfy every guest. Keep up the great work!!

I LOVE Chick-fil-A. The staff are always so polite, efficient and friendly, and the food is always outstanding. I can cook most things better than most places I can buy them, but I can never seem to match Chick-fil-A when it comes to chicken, I don't know how they do it, but I know I love it. read more

The ambiance of this remodeled chick fil a is so awesome it's not like anything you would see from a fast food restaurant and this place needed some updates, even though my most favored chick Fil a is arrowhead cuz they have the best supervisor there ( my baby boy) who has been there for 4 years . I am so grateful of the love this place has shown my son and will never forget it - thank you arrowhead for seeing the next best read more

Bad experience in drive thru. Aggressive drivers merging into 1 lane & long wait. As a result we tried app order & pickup in-store. Waited for 10 mins inside to eventually be asked what I was waiting for. Despite showing order was "being made" on app, there was no order processed by the line/kitchen. Order then started from scratch. 10 more mins. This location may just be too busy for quality service...? read more

What can I say?? It's another Chick-fil-a. Really wish those guys would take their Sundays off and build a couple of those locations up here in Las Vegas. Don't be scared! We'll just eat mor chikin!! This location was solid. Always smiling, friendly employees there to assist and take your orders. The chicken is just as yummy as ever! I "stocked up" on a shit-ton of these sandwiches before heading home. The bathrooms were a little nasty, which is the only reason I knocked a star off. Otherwise, Chick-fil-a is pretty reliable, pretty consistent, and pretty damn good! 4 stars. read more

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Really love Chick-fil-A! We always get a couple chicken sandwiches and the Market Salad. The Market Salad is one of my favorites with fruit, nuts, and slices of warm grilled chicken. They also have soup, shakes, and waffle fries. Their counter service is quick. The employees are courteous and patient when waiting for you to decide. They give you a sign to take to your table, then bring your food to you when it is ready. They keep the line moving even when it's busy. It's always very clean. Great place for a quick lunch! read more

Chick Fil A never fails. Lines are crazy right now and they are still killing it, with smiles, and great service to boot! All the years I've been going to chick fil a, multiple states and different locations and never a screw up. Grilled nuggets and buffalo sauce all the way! read more

DO NOT GO TO THIS LOCATION!!! Horrible customer service, employees are rude and lazy. Our food took 40 mins to be completely and it was freezing cold when we got it. Never going here again. read more

I have been to at least 4 different Chick-fil-A's since i moved to Arizona and this location in Deer Valley is by far the best. First of all it is right across the street from where i work and they are always giving away free food...via your receipt or sending out discount coupons. They make the best chicken sandwich on earth...i am not kidding. It is the first real chicken breast sandwich i ever seen served at a fast food restaurant. It is a little more expensive than your average chicken sandwich but it is definitely worth it. It is not open on Sunday's because it is a Christian Franchise so they let their employee's have Sunday's off. This particular location has great customer service...fast service...it is extremely clean and all the food is great no matter what you choose. The dessert is not half bad either...so if you ever want the best chicken sandwich you have ever had in your life please go to Chick-fil-A. Eat, Drink, and be Merry my friends!!!! read more

First time at this location. It didn't disappoint. Smaller than many other stores, the service was still quick, courteous, and the food was Ah-may-zing as always!! There's a kid play area and plenty of seating. This store is located on the fringes of the Target/AMC supercenter at I 17 and the 101. So it's hard to spot unless you know it's there. Lots of other eateries are surrounding it. They had THREE drive-thru lanes going yesterday (which means obviously lots of people know it's there!) The service in particular was outstanding. The cashiers and expeditors couldn't have been nicer. We polished off the food quickly (we were hungry!) and it was so good!! I'm going to remember this location for the future. It's not horribly far from my home - AND they're opening a Deseret Bookstore in that same plaza later this month!! read more

My wife has left a google review about an experience we had on the night of 12/8, Emily who was in the drive thru was so polite, patient, and so incredibly kind. She had the greatest of smiles while helping us with our order and being patient because we couldn't decide on our order and one thing we couldn't decide was a Cookies and Cream Milk Shake or a Chocolate one and Emily recommended her order which was Cookies and Cream Milk Shake with 2-3 pumps of chocolate, and this combination was absolutely amazing!!!!! read more

Never had a bad experience here until now. For anyone who wants to try to venture outside the box and try their NEW watermelon mint lemonade.. let me inform you of something because they won't and it is not posted anywhere. You CAN NOT get a refill in your cup even though you pay more than any of the other s, m or L drinks, they will not give you any sort of refill what so ever if you purchase the NEW watermelon mint lemonade. I just had lunch there with my husband and 5 kids. We all got meals and I bought a NEW watermelon mint lemonade with my mine meal for $2.25+tax. We all went to get drink refills and I ask for an ice tea refill instead of the watermelon mint lemonade and they absolutely refused to give me any sort of refill. I hope this review is helpful for those wanting to give the NEW watermelon mint lemonade a try. read more

Food is amazing, service is amazing, and when you order through the app, it's made super quick and fresh.

Usually super spot on. I had 3 fries on my way home this is what was left oh and the only sauce I asked for they couldn't seem to get right also one pickle on my sandwich. Nice!. Nick at the front was good other then that. You had one job. Thanks! read more

Chick-fil-A - Fast Food Near Me - Phoenix, Arizona

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I was a little disappointed. It was lunch time but there was quite a few employees working. The line inside took a while. Then my order took looker than expected for a salad with no protein. Maybe i just caught them on a day off. read more

They missed to put 3 times the dressing of the salad also the girls who answer hung up the phone when i ask for her name and because i wanna talk to manager her excuse is they have new hires that's why they forgot the dressing poor customer service check your items before you leave the restaurant my order was thru uber eats read more

Love this chick fil a! The workers are always so nice and respectful! They make you feel so welcomed. You get a restaurant experience in a fast food place. My order is always right and fresh. I love how kid friendly it is too! I would recommend this location to anyone! You won't be disappointed! read more

Chick-fil-A - Fast Food Near Me - Phoenix, Arizona

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35 minute wait time for the new improved drive through and just to get home to notice they forgot to include the dressings for the salads

Very hardworking and kind. Would highly recommend. I have been going to this place for years and has amazed me how they have kept it up!

Went through the drive thru got home and they only got half the order and did not get my grilled chicken sandwich combo. The kid in the drive thru seemed more interested in getting me through the line. I asked for the sandwich meal and assumed he got it because he asked my what type of drink. Regardless I felt rushed and less like a customer and more like a number and am really fing disappointed I don't go often and was really bummed when I got home. read more

Maybe the end of July or beginning of August , my husband and I came to grab dinner . We went all the way home and noticed we were missing a sandwich. I drove all the way back with just the receipt and I went thru drive thru and an employee said this would need to be run by a manager . I let the manager know and she asked if I had the bag with me and I said no I was just here not even 20 mins ago , we drove home which was 17 mins north from this location and she said no I can't , I need to see the bag , we organize it a certain way and I said sooooo I needed to bring back my whole order back to get the sandwich I paid for? And she said yes it's how we prevent giving out more sandwiches for free & I said you guys are a multimillion dollar business, I paid for my sandwich so I left , didn't even get her name but it was for sure NOT Elizabeth, Elizabeth is very sweet & respectful. This manager was older , skinny and was in drive thru helping out . I went today to grab dinner again and I wanted to confirm if this was true and Jaqueline said no, if you didn't get a sandwich , you didn't get the sandwich you paid for . I said oh ok just so I know for next time and she asked well did you want the sandwich now or no? And I said if it's ok , don't want you to get in trouble and she said no we want to make it right . I JUST WANNA SAY THANK YOU JACKIE! Thank you for not being rude and actually explaining to me and she said of course ! Our number one priority is making the customer happy and she gave me a replacement sandwich . Now that's customer service ! I love this location , it's always full of happy employees never had an issue until 2 weeks ago but thank you Jackie , you are definitely my favorite employee read more

The employees are super nice a few complaints drive thru is ridiculous and the coke taste watered down.

I don't know what it is about this Chick-Fil-A but the food quality is always lacking compared to other stores, which sucks because this one is extremely convenient for my morning commute. Every time I order the Chicken Biscuits or the Chicken Minis (my favorites on the morning menu) the biscuit and the mini yeast rolls are always dry, crumbly and stale tasting and the chicken usually seems dry and overcooked. On the few occasions I've had dining during lunch time, the waffle fries have always been soft and floppy rather than crisp. I highly suggest visiting the Chick-Fil-A at Peoria & 31st ave over this one. The food quality is always good and they even give you a little butter mint with each order. read more

This Chick-fil-A is our favorite and they do things right! Super high volume but employees stay friendly and get orders right every time! Love the new improvements and happy to have our local Chick-fil-A back read more