Drove 45 min to come eat here. The food was yummy. A bit pricey compared to other fast food restaurants and for a plain chicken sandwich. I like that they bring the food to the tables but it did take a little long to get the food. I like how clean it is and how pleasant the people who work there are. Although I know that is part of the Chick-fil-A policy when working there. There were two employees that were cleaning the tables but also standing around chatting. Thought that was a bit unprofessional but overall had a great experience and would come back. read more

Now that the inside ordering is closed they are constantly messing up your order. Make sure you check the order before leaving the drive through. Nothing like getting home and missing a chicken sandwich for a hungry child. read more

Thank goodness they opened a Chick-fil-A closer to where I live. After first trying their food in Danbury, quite a few years ago, I wished they'd open one closer to southwestern Fairfield county, and they did! I honestly don't understand any of the negative reviews for this location, at all. Sure, they get crowded, but that's just how great their food and service are for the price. They wouldn't be crowded if all those people in the long lines felt like those who've complained about it in these reviews. Even when the drive-through is five cars deep in BOTH lanes, it moves at a very good pace. I've found that if, on a weekday, I'm OK with an early lunch (say 11:00 or 11:30 AM) there's almost no lines at the drive-through. Weekends, of course, are another story altogether. There's a very friendly voice I've heard a few times, as they introduce themselves to take their order, and her name is Ashley. I have no idea who she even is, but I always like hearing her introduce herself, she's very patient and pleasant. I don't think there's ever been anyone who's been rude or impatient, in any of the dealings I had at the drive-through or in store. If I wanted that kind of behavior, I'd just walk into almost any of their competitors further west on route 1. Their chicken sandwich is probably the best thing I've ever had at any fast food establishment. It's no coincidence that they have the highest per/store earnings than any other fast food chain, and all that while being closed on Sundays (my only peeve). Their waffle fries are very good, but they'd be on the blander side if it weren't for the sauces, and let me tell you, their waffle fries without that amazing Chick-fil-A sauce would be an incomplete experience, IMO. I can't imagine eating those waffle fries without dipping them in that Chick-fil-A sauce, it's one of the best tasting combinations I've ever had at any fast food joint, just like their chicken sandwiches. read more

This was great service, when I ordered my food they delivered it to my table really fast which was excellent and whenever I asked for something they rushed to me happy to take any of my desires and deliver. I would definitely be happy to come back another time! read more

This is my favorite place to go. My me and my mom cam her all the time is love the people and the food and so do I. My mom passed away this place is my home! read more

I went to Chick-fil-A with my family, I ordered 3 plain chicken sandwiches, 1 12 piece nugget and 3 medium fries. They charged me for the 3 fries that I ordered and never put them in the bag. My receipt said 3 but for some reason the word fries wasn't on it. My son went to the attendant and said that our fries weren't in the bag and his response was "Chick-fil-A is mad expensive". I had to repurchase another 3 fries! There were 2 other people in front of us that had problems with their order too. read more

I have been a long standing ,Ruby Customer, of Chick-Fil-A . I have eaten here very frequently since this location has opened. I decided to leave a review about an employee that in my mind went over the top. There was a VERY difficult customer in front of us whom had a terrible attitude about everything. This employee (Jade) made sure to be polite and courteous and diffuse this lady and get her what she was looking for and a smile on her face when it was our turn to order. I give her lots of credit and I'll continue my positive chick-fil-a experience here at the Norwalk location read more

Love the spicu chicken sandwich and the chocolate milkshake. The best chixken sandwich i have ever tasted.. Great customer service. These chixken sandiwches really make me happy. Have to be here Atleast once a week. Love the fact that they are closed on sundays. May God Bless Chick Fil A and its owners. read more

First Time - Ordered the Grill Cool Wrap it was alright. The best part was the avocado lime ranch dressing. Disappointed the chicken was diced up into tiny pieces causing it to fall all over the place when you ate it. read more

Disgusting. I never get fast food and this place is gross. Soggy gross salad - returned. More junk food making people unhealthy and sick.

Extremely rude staff and management. I was accosted by rude workers. My order was wrong and it was not made right. Im going to file a formal complaint and I definitely will not be back. There's a CULT like feel in this place and the racism is served with a side of disrespect. If youre going to eat here and your Black make sure that you are alright with the workers threatening to call the police for no apparent reason other than remaking a drink. Don't worry about my money, I'm done. read more

Overall, a decent fast-food dining experience. Service was very fast now that the lines have died down, the entrance is not clearly marked so when you first walk in you get a bit turned around, the chicken was crispy and the fries were hot and fresh. 90% of the staff was cordial and helpful so I didn't want to knock too many stars off for SERVICE, but this place seriously lacks that iconic Southern charm as other Yelpers have noticed. I was SO excited to try this place out but my server was so rude that she ruined my experience. When I asked about breakfast she responded with an attitude because it was after 10:30 (I understand you're asked this many times but you're in customer service), when I tried to use a coupon she just said it's not working and tried to hand it back, just basic service was missing (getting a manager to assist, total due, would you like any sauce, can I get you a straw...all absent, luckily she had a strong coworker nearby). I won't put her name on here but I do expect better from a Chic-fil-A. Please don't give Chic-fil-A a bad name, it's a great place for families and community but one person can really sour the energy. read more

This new location is definitely off I ordered a number one. First off, the fries were cold. They are usually piping hot, and I am pretty sure that's the first time I've ever found Chick-Fil-A fries to be unsatisfactory. More importantly the sandwich was off. First, the bun was WAY to buttered and some butter even landed up on the top and bottom of it. Second, the piece of chicken was off, was cut too thick and was noticeably fatty. Lastly, the staff was way off. The staff was clearly not comprised of amiable church going employees who greet you cordially and are found up and down the East Coast at every other location I have been to. I am not some bible thumping dude from North Carolina (not that there is a problem with that- just for context), but it was something that jumped out right at me because I am so used to it. The employees simply lacked the charm Chick-Fil-A is famous for. Beyond that, they also were not that friendly in general , even when using much lower standards. Furthermore, the bigger problem is that the staff clearly is not trained properly. The coffee they made me was made completely incorrectly and had to much of their flavoring. This would have alleviated the personality problems with the staff because at the end of the day I'll settle for poor service if the food is good. Summary: buyer beware until corporate comes in and fixes the place up. The new location is spacious and nice, I am hoping for the best. read more

It's fast food but it's good! I enjoyed the spicy chicken sandwich meal and I am happy they finally opened one near me. The drivethru line was very long but that's to be expected with a new location. read more

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It's unfortunate that every time I come within an hour of closing the milkshake machine appears to be broken! What a weird coincidence that is! read more

I lived in the South for 10 years and quickly, if not- immediately aligned my eating habits to CFA regularly as one does in North Carolina. I missed it so much when I move back to the North. When this location was put in, I was over the moon!!! However, I have had it three times since it's opened and all three times I've gotten sick. Not only me, but my husband and also the two year old I was with for a day. Unfortunately, I'm Not likely to return to this location. read more

Love their chicken sandwiches - chicken is always tender, juicy and delicious. Best chicken sandwich I've ever had except at other Chik-fil-as. I wish there was a Chik-fil-a closer to Bridgeport but this is well worth the drive. Staff is very friendly, efficient, and polite and the place is quite clean although I usually use the drive-through. They have 2 drive-through lanes because they do so much business but you never have to wait too long. read more

Terrible service, especially to delivery drivers! Every time I pick up an order from here the process is confusing and can take upwards of 20 min. It is hard to get the attention of employees and they are usually not able to help. read more

used to like this restaurant, but since covid started they have been limiting the menu items and now they dont even open at the same time. Poorly managed franchise. read more

Thank goodness they opened a Chick-fil-A closer to where I live. After first trying their food in Danbury, quite a few years ago, I wished they'd open one closer to southwestern Fairfield county, and they did! I honestly don't understand any of the negative reviews for this location, at all. Sure, they get crowded, but that's just how great their food and service are for the price. They wouldn't be crowded if all those people in the long lines felt like those who've complained about it in these reviews. Even when the drive-through is five cars deep in BOTH lanes, it moves at a very good pace. I've found that if, on a weekday, I'm OK with an early lunch (say 11:00 or 11:30 AM) there's almost no lines at the drive-through. Weekends, of course, are another story altogether. There's a very friendly voice I've heard a few times, as they introduce themselves to take their order, and her name is Ashley. I have no idea who she even is, but I always like hearing her introduce herself, she's very patient and pleasant. I don't think there's ever been anyone who's been rude or impatient, in any of the dealings I had at the drive-through or in store. If I wanted that kind of behavior, I'd just walk into almost any of their competitors further west on route 1. Their chicken sandwich is probably the best thing I've ever had at any fast food establishment. It's no coincidence that they have the highest per/store earnings than any other fast food chain, and all that while being closed on Sundays (my only peeve). Their waffle fries are very good, but they'd be on the blander side if it weren't for the sauces, and let me tell you, their waffle fries without that amazing Chick-fil-A sauce would be an incomplete experience, IMO. I can't imagine eating those waffle fries without dipping them in that Chick-fil-A sauce, it's one of the best tasting combinations I've ever had at any fast food joint, just like their chicken sandwiches. read more

New to the area this place was packed. I went through the drive thru (which is very poorly organised), waited 30 minutes to place and receive my order just for it to come out incorrectly. Overall, their chicken is good, waffle fries were cold and not great. read more

The wait here is ridiculous. I understand it's covid and all but I've been to CFA all over America and they all have very efficient methods to compensate w the volume they get. Some how this place missed the mark. I've been in line for 45+ min -- if it were physically possible to get out of line, I would. read more

If I could give a 0 star rating I would. I personally love chick fil a but this establishment in particular is the worst. My first experience coming to this chick fil a location I let go because I thought maybe it was a mistake but I ordered a 6 piece grilled chicken nuggets. Instead of a 6 piece grilled nuggets I received a grilled chicken filet cut up. Today is my SECOND and LAST time coming to this location, upon ordering with the girl I ordered a grilled chicken egg white sandwich with hash browns and a small vanilla iced coffee light and sweet, as we pulled up the next girl gave an attitude asking for the name on the ordered and asked what was order then told us we could pull up. As we got to the window the boy asked for a name and one we got our order I check the bag and see waffle fries instead of hash browns, not only was it that but our drinks were black and original not vanilla. As we were pulled to the side checking our order the guy in the parking lot directing cars not that there was a line of people, came to the car and asked us if we were leaving and pointed us the way out. I definitely will never come back to this location! read more

Terrible service in the drive through. Tried this place for my first time and it sucked. No wonder it's the only one around. Only 1 car in front of me and it took 8 minutes to get through the drive through. Paid over $8 for the worst fried chicken sliders I've ever had. They must have been the size of an actual dime. 4 of them. The hash browns were cold. Ordered a meal but was up charged for iced coffee even though I was told it was included. Ordered the coffee black with Splenda. Was handed a coffee with cream in it. Asked for a new one and was told I had to add my own Splenda. Do you realize how difficult that is when driving? I mean - I'm in the drive thru! Why make me drive around and fiddle with opening the lid on a plastic cup to add sugar? Asked for ketchup and sauce. I got neither of them. Overall terrible experience, really bad food and terrible service. No wonder why this place didn't stay busy after the first 2 weeks it was open. read more

Place is always crowded but the foods always good. Can't exactly recommend a good time to ever go there because any time of day they're usually busy with either college kids from god knows where or guys coming off work on there breaks or going home for the day. But the staffs always fast and on the ball there. And there milkshakes are pretty bomb. read more

Chick-Fil-A is ok. I came here with my Dad about a week after they opened. They must be making so much money right now because I seen lines there every hour of the day. To start out the location is nice. It is easy to get in and out of and there is enough parking for everyone. The service is fast. You can tell the team is still learning, but that is to be expected. The food is very blah. I don't really understand the obsession. My dad had a spicy chicken sandwich with fries and I had a southwestern salad. Funny thing about this is I asked for my chicken on the salad to be in the side. When I got the food the chicken was on it so I was confused as to why I had even more chicken in a separate container on the side. That is when my dad bit into his sandwich and realized it was just two pieces of bread. They thought he ordered his chicken in the sandwich on the side. What an odd assumption. Their fries are pretty good, crispy and waffle cut which I enjoy. The prices here are honestly pretty high for fast food. I expected to pay under 20 bucks for two meals but it ended up being closer to 25. I am a vegetarian also which is why I wanted the chicken on the side. First I asked for no chicken, but they said they couldn't do that for me. I wish they had at least one vegetarian option. I realize it is a chicken place but just a plain no meat salad doesn't seem to much to ask. read more

Chick fil a norwalk has been open for a very short time, But I must say! I AM IMPRESSED. Everyone is pleasant and very attentive. You guys and gals really train people the best way possible. I have eaten at other chick fil a's across CT nearly 50 times. Ive had 2 bad expiriences out of all of those times. That being said, I have not had a bad expirience at the norwalk chick fil a =) I have been to chick fil a norwalk 5 times now and the food is crispy crunchy, full of flavor and hot even if you order from the drive thru! Now I am a very critical person I hope to see the same job performance from the kitchen staff and cashiers in 2018. God bless! read more

The food is good, the servers were very quite rude. My kids payed for milk shakes and they didn't get them, and when they asked for them and a girl said they were out then said that they were asking for too much. Meanwhile my children saw someone in the back with a bowl of ice cream that could've made the milk shakes... read more

Have been to many Chick-fil-As and this by far is the worst. Up until recently, service was decent but they'd get the order right. I've been there three times since February. All three via drive thru. First time was fine. Service was meh but order was correct. Second time service was passable but they screwed up my order.. grilled versus not on sandwiches and nuggets.. got home before I'd realized. I live 20 minutes away so called to give them a heads up but all three times I was sent to voice mail, during business hours mind ya. Third time, I knew to check my order before leaving. Good thing I did cuz they missed my son's sandwich which is mainly the reason I go in the first place. I tell them and they insist it's in the bag while I'm at the window. So I pass all the bags to back to them and after many minutes of back and forth between me, the lady at the window and various people in the kitchen, I get the sandwich I ordered and paid for with no apology or at a minimum, thank you. read more

Customer service is not good here. I never had a problem with Chick-fil-A. Only this location. I am very disappointed and will not be a patron here. When the restaurant first opened I had an awesome experience but the three times after have been horrible. read more

manager walked around the dining room 4 times and avoided the middle row in which i was sitting for 15 minutes waiting for the only thing i ordered which was a milkshake. :-( never called out the order or looked the the bin clearly on the edge of my table. SAD ! read more

I love Chick-Fil-A. I always eat it in any state I'm in and that it's available. The food in this location was amazing perfect just like I always get it but the service was very disappointing, the staff was very rude they didn't even greet me at all they just gave me the food and didn't even make eye contact at all. I would recommend it but they should teach their staff to be more charismatic and to act more professional besides that their food is just divine. read more

This has to be the worst Chick-fil-A I have ever been too. I used to work at a Chick-fil-A for multiple years and I've never seen such a lack of customer service at a Chick-fil-A, never the less any restaurant. We had three large fries and they were not even haft full. They didn't put any sauces in our bag, when we ordered several. We had to go back through the line and wait an extra 20 minutes to get new fries, AFTER ALREADY WAITING 30min TO GET OUR FOOD! I am saddened by this experience and will not be returning. read more

Best quality fast food place around. Their sauces are incredible. The chicken is always good. The shakes are also great. It's definitely upscale for fast food but worth every cent. read more

while I was dining at the chick til a in Norwalk, as I was eating my scrumptious meal I noticed that TONY the worker was extremely nice and out going. hope to see tony get a raise. read more

Got a basic chicken sandwich because I heard good things about Chick-fil-A. Bun was sweet & buttery .... too sweet and a bit greasy (I doubt this was real butter). DISAPPOINTING! Chicken was so-so, why would you put pickles on a fried chicken sandwich? I asked if their milkshake was made with real sugar (not HFCS), the server looked it up and HE was shocked that there were so many ingredients ... however, real sugar wasn't one of them. It would have been only one star, but the staff were very competant. read more

Absolutely the WORST experience at this location 3 different times. First time they forgot my sauce, ok no big deal, second time I ordered a meal and asked for tap water to drink & the proceed to give me a small cup but medium fries with meal, & tell me that I didn't specify what size. Uhm ok. My bad for assuming I'd get a medium drink with a medium meal. So I asked the lady & she gives me the nastiest look I didn't think anything of it until I left. Now see here's the thing I grew up in Georgia & am very familiar with the company & know that they have very high standards when it comes to customer service!!!! However this location is the worst experience ever , I get so excited when I come visit here because I live upstate ny where there's no chick fil a. So I'm headed back home and decided to get chick fil a for breakfast because I trust the Quailty of food so there I order a meal and ask for a water in the size cup that comes with the meal... this lady gives me a bottle of water with a medium cup, on top of that failed to give me any change back, then when I ask her she still gives me the wrong amount. At this point I don't even want the food, I try calling to speak with the manager it took 3 times & they were not busy so I'm unsure of why the customer service is so poor here but honestly in my opinion they need a whole new staff!!!! TERRIBLE read more

I had the worst experience at this Chick-fil-a. They messed up my order terribly, and had horrible service. I asked one of the workers for help with our messed up meal and he just stood there and did nothing to help! Definitely will not be returning to this location. I will be heading to the Danbury mall Chick-fil-a where I can get great service and an indoor dining area! read more

One of the most busy places I've seen, yet the staff work in synchrony as if they're automatic. Very professional.

Chick-fil-a is a hit! When they first opened the lines were so long it put me off but now that the hype is over i have been a few times. I really like the nuggets with the chick-fil-a sauce. Tasty and not over breaded. I had the chicken sandwich which is very filling and tasty. I recently tried the tortilla soup which was really good. I would recommend stopping here for a quick chicken bite. :D read more