Most of their locations have extremely long wait times. However, this one was so much smoother. I was in band out within just a few minutes. Wish I could say the same for their other locations read more

First time to eat Chick-fil-A and actually had a good experience. Had a salad & my friend got the burger & fries. Fries tasted fresh & crunchy. My salad was packed with chicken & actually very filling, i was pleasantly surprised This location feels open & welcoming. Ordering is fast & efficient. Bathroom is clean & code is in the receipt. read more

Chick-fil-A - Fast Food Near Me - New York, New York

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I typically don't review fast food chains but felt like this location was worth mentioning. The vibe was cozy and the staff were friendly on brand with Chick Fil A, but what stood out were the fresh flowers on each table and fall decor. It transformed what otherwise was a quick stop in for some fries (Chick Fil A Please make a vegetarian chicken option) into a cozy, autumn dine in. I also noticed at least two tables of parents with their young ones doing HW over chicken and fries, so I'm not alone in wanting to spend a little more time here. read more

Chick-fil-A - Fast Food Near Me - New York, New York

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Chicken sandwich lemonade waffles fries fries Fast service for food Family friendly Street level Has stairs for upstairs extra dining area read more

Chick-fil-A - Chicken sandwich waffles fries Lemonade - Fast Food Near Me - New York, New York

I work just a few blocks away and have regularly used the app to place and pick up orders from this location - about once a week - with no issues. It's always been efficient with polite services, even during the lunch rush. Today was the first time in years that I actually went to store to place an order in person, as I had received a few promotional codes via email (which I appreciate!) that couldn't be applied through the app. Unfortunately, experience was very disappointing. I understand that lunch hour can be hectic and stressful, but the cashier who assisted me was noticeably rude. When the scanner had trouble reading the codes, his tone became increasingly frustrated and unprofessional. It reached a point where I nearly walked out mid-order. Not wanting to cause a scene, I simply thanked him and left with food. Look - it's not anyone's fault that the scanner couldn't read the code, and there's no need for unnecessary attitude in that kind of situation. read more

Chick fil A came to me when I was in this neighborhood and wanted a early morning breakfast. I stopped in for my usual biscuit with cheese and sausage, no egg. It's just the right size to hold my appetite until brunch. It's a typical Chick fil A with knowledgeable employees. The only problem I have with Chick fil A is that they're closed on Sunday. I usually like to go out for early Sunday morning breakfast. If you love chicken, you will love Chick fil A. read more

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Consistently good experiences with catering orders here, both for delivery and pick-up. This location also added a screen showing order status, which definitely helps. Very friendly and kind people working here. Thank you! read more

I just stopped by for a quick bite while in the area. This location is like all the rest. The staff was friendly and pleasant and service was quick. No complaints at all. read more

My recent visit was to try their breakfast menu. There was literally no customers inside so figured good time to try. I picked the egg white grill sandwich and just got a water to drink. The egg white sandwich was delicious and a very good choice as a first time breakfast menu try. The chicken was grilled well, not dry, juicy but this is a standard at chick-fil-a. The $6+ price tag is I feel a median price for a fresh made sandwich especially in this area. The bottle of Dasani water is pretty tiny 16 oz for almost $3. With the high cost of everything these days, and having to pay higher wages for fast food staff, the prices are understandable I guess. This location gets way too busy during lunch time, I used to work in the area and only had lunch here once, and got nuggets to go before. I think I prefer their breakfast menu and smaller crowds during morning time. read more

Chick-fil-A - Egg white grill breakfast sandwich - Fast Food Near Me - New York, New York

Visited this location for a quick lunch due to back-to-back meetings. My colleagues and I ordered chicken strips and a small salad with avocado lime dressing. Shortly after eating, we both experienced immediate nausea and dizziness, requiring us to rush back to the office. It appears the food may have been contaminated. Based on this experience, I would strongly advise against ordering the chicken strips or nuggets on 09/23/2025. read more

They are the best ever!! They have been moving like a well oiled machine and I am here for it. The chicken nuggets are amazing and so is the spicey chicken sandwich deluxe. The grilled chicken sandwich is also great! The key lime pie milk shake is to die for. I really like key lime pie btw. The lines are long but dont let that intimidate you. They take your order while you are online; you wait about 15min max. That is from the moment you step in to the moment you get your food. The customer service is great. The bathrooms are clean, you need a code to use. read more

Chick-fil-A - Lunch - Fast Food Near Me - New York, New York

When I'm at work I often think of quick fast food. Chick fil a is about 2 blocks from my job. I place my order and go. The chicken sandwich and waffle fries is my food of choice along with a lemonade. I do find the price to be a little bit up there, but the taste makes up for it. read more

This chick-fil-a is great but the staff can be a little hit or miss (it's fast food what can you expect). Love the milkshakes and spicy chicken sandwiches. Tried the brownie last evening and it was incredible after microwaving it a bit. read more

Gotta love this place always the same quality of food and friendly service no matter where you go chicken nuggets alway a favorite with some chick-fil-A sauce read more

Chick-fil-A - Fast Food Near Me - New York, New York

I love chick-fil-a. However, this location only get 4 stars. I came here with my husband for dinner and I ordered a grilled chicken sandwich. Instead, I got a fried chicken sandwich. They were really nice and exchanged the sandwich, but the error should not have happened since I specifically asked for grilled. My husband's order was correct. We then went to sit down and all of the tables were a complete mess. The chick-fil-a in Jericho as well as the one on 39th is spotless and someone is actually hired to come clean off all of the tables. I would come back, but not run back to this location read more

Been to this Chick-Fil-A location a few times and it is one of my favorites to go to being that it is very spacious, usually not too crowded and close to the train station. The service most of the time is good. There have been a few occasions of when they got more order wrong, as I majority of the time order a Spicy Deluxe Chicken sandwich and I have been given just a regular chicken sandwich. A little disappointing when that happens but it's only been on a very few rare occasions. Other than that, I mean Chick-Fil-A within itself is always good in food and taste. As mentioned, I like the seating here more compared to others within the city as it seems to have more space to move around and is never really too crowded. Despite the very rare times my order has been wrong, this is my prime Chick-Fil-A go-to. read more

What happens when you don't explore the neighborhood ? Well you miss new grand openings like this Chick-fil-A On Lexington and 57th Street. The place is nice and big and has a second floor sitting section with views of the street. The place was crowded for lunch time and it had a big line, but the queue move fast with help from all the cashiers and 4 or more staff people getting your order while on you on line. Yeah, Yeah, I know the LGBTQ issues on the company, but the chicken is good and they serve everyone. We need a change in law, companies are not people. read more

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I've already reviewed a Chick fil A store before, but this is mainly a review on its chicken biscuit. I'm a lot more familiar with their chicken sandwich, whether it's spicy or deluxe, because that's what I usually order. Recently, I wanted to try something different and since it was breakfast hours, I decided to try their biscuit sandwich. It surprised me in the best way. I generally don't like biscuits, as the ones I've eaten have been typically quite tough and hard to bite into, but this biscuit was so soft and delicate. Once I bite into it, it just melts in your mouth. I didn't know a biscuit could be this good. I also did not expect it to go well with the chicken. I've only ever had biscuit breakfasts with sausages. The only disappointing factor in this is that it's only available until 10:30AM, which is too early. They should either push it back until noon or have all day breakfast like McDonald's. read more

This review is for how this location is during the weekday dinner time (around 6:30pm) and weekend lunch time (Saturday around 12:30pm). The line has always been extremely short, at max there was 3-4 people in front of me and I've always seen 2-3 people at the register. Service is consistently friendly and welcoming. Food comes out very quickly. I've never personally gotten any orders wrong as per the other reviews, but from my interactions, I'm not worried because I'll always check before I leave and I know they'll apologize and switch it out for me if needed. There's a lot of space for seating upstairs which I think a lot of people don't notice! Happy dining. read more

I am happy I work so close to one of these! Though it can get very busy at lunch time (as do most midtown places) they let you order while waiting on line so the wait time isn't so bad! I usually try and order something different every-time I come here. The mac and cheese is good, as well as the chicken strips. Not a fan of the chicken sandwich, not crispy enough for me! read more

Chick-fil-A - Mac and cheese - Fast Food Near Me - New York, New York

I am highly disappointed this is the second time late at this place and found a hair in my food I go there to eat food not hair feces!!!!!

I had a really good time placing and picking up a mobile order from this location. My order was made promptly, and the location felt very organized. The food was amazing as usual :) read more

This is likely the best Chick-fil-A in Manhattan. The staff faces a lot of traffic with professionalism and effort. Carolina is especially impressive. She goes above and beyond with customer service. read more

I have eaten at over 40 distinct Chick Fil A restaurants around the US. Today I went to this Upper East Side location. The restaurant was filthy, the service poor, they had closed their rest rooms to their clients, and they didn't offer refills on beverages (and thought I was crazy for asking). This restaurant is a Chick Fil A in name only. They share none of the qualities that make the rest of the chain so special. Management at Chick Fil A should consider terminating the contract with the current franchisee and awarding this franchise to some one who buys in to the company's values. This management clearly does not. read more

Came in for a quick milkshake after dinner since it was on the way to the car. The lines moved fast. Had to repeat my order because the kid taking my order wasn't looking at me or listening after asking what I wanted. Bathroom was clean, but requires a code that you can get on your receipt. Seats upstairs as well as some on the first floor. There are a bunch of tables you can stand and eat your meals at by the entrance. The cookies & cream milkshake was perfect. It had crunchies from the cookies and was topped with whipped creme and a cherry. read more

I'm giving this place a three, for overall experience. Let's do the break down. Four* - The staff here was very pleasant, helpful, and their work ethic was very sufficient. For a place that has a line that seems to go around the corner, they worked very fast to get your order in, and your food out to you. The cashier who took my order, although he was nice, couldn't seem to hear me very well over all the noise in the place, forgot my cheese sauce and when I went back to ask for it, he said he forgot to charge me for it. I was a lil irritated because it was just me and my lil one there and I had to leave her sitting alone to go back to handle something that they screw up. I was pleased though because they do work fast, and my lil one can handle two mins alone eating her food, F.Y.I., she wasn't far from my view but still that's not the point. Now as for the food. 3* Honestly I prefer to eat a Wendys chicken sandwich. What I ate here was just o.k. Their so called chicken nuggets my lil one had, was also just o.k. She did like the waffle looking fries they had, I thought it was just o.k. So if you want an average chicken sandwich and are in this area, sure I would by one again, or maybe I will just past. read more

Great to see that they decided to open another location up in the city and this one is conveniently located from work. I use the mobile app to order my meal and then use the kiosk to confirm my order to be made. I like this system as you know the food isn't sitting around and as they complete their orders, they'll scream your name out to pick it up. Looking forward to ordering here again in the future when I'm craving a chicken sandwich. read more

Went to the one on 711 Lexington and was totally disappointed. Ordered Grilled Nuggets, and Shirracha sauce. Got all the way home and had FRIED Nuggets, Polynesian sauce, some sort of greenery, and a dead appetizer of roach! smh. read more

Chick-fil-A - Ordered Grilled Chicken Nuggets as I have in the past, and received this, some greenery, and dead roach. - Fast Food Near Me - New York, New York

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Yessss so excited to have this place close enough to my job that I can get my chicken fix!! Newly opened location first time I was able to stop by for breakfast never been able to come by in the morning so I didn't know they served breakfast. Came in & order the Biscuit w egg & cheese omggg that biscuit was delicious so buttery & tasty great combo w the egg & cheese. Next time I gave the Chicken strips & Grilled chicken nuggets a try, great tasting chicken strips I had it w the Polynesian sauce yummm such a great sauce love the taste. The Grilled nuggets were very good taste wise but I gotta say they are a bit pricey for what you get. Also had an order of the Waffle Fries very good alone better w that Polynesian sauce! Good sandwiches but then biscuits in the morning are my new addiction. Nice location w plenty of seating below & an upstairs seating area, service is quick so far never had an issue but of course this will depend on the time of day u stop by... prices depending on what u get it can get a bit on the high side , good fast food to try every so often. read more

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Terribly unorganized. I went after 2 pm figuring they would have their stuff together after the lunch rush, but nope. Awful system where a giant group of customers crowd around the counter and employees shout generic names when orders are ready. "John!, Order for John!" Yeah, because that's efficient. This results in people picking up the wrong orders, I'm sure very frequently. That happened to me, someone took my order when the employee called out "John!" and when I went to retrieve my order, someone had already taken it and the employee said "no no, that was John." (oh, yes, of course, my mistake) (I'm not John but it's a good example of how this system fails). All in all, if you want a quick midtown lunch, don't waste your time here. read more

I've been to this location twice now for lunch and there is always a line spilling out the door. The interesting thing is that the line moves super quick. The chicken is always made fresh, and the employees always hand me my food with a smile on their face. It makes for a quick, inexpensive lunch in the area. read more

Zero. This location is awful. The manager closing named Steven is a rude and for lack of a better word, bad human being. My friend had a medical emergency (low blood sugar fainting) and we were right outside. We walked in attempting to get something to eat. He screamed at us asking how we got in (the door was literally open genius) and yelled at us to leave. I begged him for a cup of tap water since my friend was still dizzy and we were waiting for help. He refused. It's shocking to me because chick-fil-a always hires great people. Not this dude, Steven or whatever ur name is closing on 9/30 at 10pm... read more

I believe this is the nicest location of Chick-fil-A in NYC. It has two floors and a good amount of seating throughout the store. It is not as crowded as other stores on a Saturday night, and I was able to get my chicken sandwich faster than any other locations. The dining area is kept quite clean. Since this is the closest location from my home, I think I'll start going here when I crave a chicken sandwich! read more

Fast service and efficient process, but the store layout is working against them. Pickup area causes people to congregate in the way of the exit, which causes problems for everyone. Rework layout - especially pickup area. read more

So ecstatic that they decided to open up a food spot in the midst of all of the retail spaces down the Lexington Avenue strip. Despite the lengthy lines, they move rather quickly due to separating those who are paying via cash versus credit card. I've never encountered a hostile or negative employee at this establishment and probably never will. My go-to meal is the grilled chicken club with bacon and cheese, waffle fries or the Mac &cheese as a side. Also, I normally dine in as opposed to doing take out. One important thing to note is that the passcode to the restroom is on your receipt, so do not throw it out right away. read more

Every time that I visit this particular Chick-Fil- A , there happens to be an issue. Today once again, I had another problem. To scan my barcode takes continuous attempts. Ken the cashier appeared in a rush. He took the wrong order and the manager had to come over and correct the mistake. The Chick-fil- A sandwich was taken from my rewards points but the salad had to be reordered and I lost my reward points. They had no napkins, didn't provide the requested salad dressing, my chicken sandwich was paper thin and the salad had much less chicken. I then used the second floor dining area and my table was dirty and there were no napkins to be found. Total disappointment with Chick-fil-A in their quality of food, service and higher prices. read more

I love me some Chick-fil-A!!! 5 Stars always for the food. If you've never been, check out the Cookies and Cream milkshake! Honestly, one of the best milkshakes I have ever had..and it's from a fast food chain restaurant. Also, always get the Chick-fil-A sauce. Trust me. This location however gets 3 stars. It's so disappointing because this location doesn't actually represent the atmosphere of a Chick-fil-A. The staff is still friendly and focused on customer service (A+), but this location (on this day at least) was completely disorganized. It was run very similar to a McDonald's. It was chaotic. Typically you want to work on one order at a time. One girl was just randomly making orders. This lead to my order getting duplicated. Not complaining about the extra food (remember, 5 Stars), but we had to wait sooo long for what we thought was just a milkshake. Very chaotic. This location needs to go back to the basics and stick to it even if they feel like they are overwhelmed with service. read more

Burger isn't tasty, smoothie is fine. Clean inside. Service is ok for such kind of places. Not recommendable.

Wait to pick up an online order is longer than just the regular line. Huge line and still waiting. Not much social distancing possible with so many people waiting for their orders at a busy lunchtime. Manager needs to improve this process. He didn't care when I asked him about my order. Just went on screaming out orders in this packed place. read more

I Orderd 2 Meals with Chicken nuggets because it's cheaper and I had to explain to a elderly lady multiple times that I also wanted chicken nuggets for both meals I just opened my order and there is no chicken nuggets I was very patient and before you say you should have checked I am on the upstairs of the store right now and I opened it there I would go to buy the chicken nuggets but the line is pretty long. read more