This is the only Chick-fil-A I know that doesn't call out your name or order when paying/picking up. Whoever the girl was working the cash register drive through this morning gave me the wrong order because she was overly distracted and focused on her colleagues. This is the 2nd tme this has happened. Compared to other locations I've been to, customer service is trash at this location. Smh. read more

I enjoy Chick-fil-A on certain occasions and have been to several, but this location is the worst. Several order items were missing, and I found a dead fly in my drink! This location is in need of major training and standardization... read more

Probably one of the worst locations out there. They rush orders in and they forget to put the order correctly into the bag. It will take you another 30min waiting on drive through line to get some nuggets and sauces read more

WOW WOW WOW! Hayden Deland was so helpful! I was confused as to what I got on my sandwhich and asked for more sauce and he just smiled and said my pleasure! You never get that kind of customer service from anyone! In my expert opinion he deserves a raise! You will certainly be seeing more of me at this location in the future! read more

This location is BEST in all DFW areas and my family eats here for breakfast everyday Mon-Friday. They have the best professional Team who go above and beyond to take care of their guest and the best in the quality of fast food they serve. Never disappointed and over all 100% recommend it. read more

My biscuit's name is Rupert. Let me explain... I wandered in to Chick-fil-A the day after a fourth of July bourbon binge and lack of REM sleep. I placed my order with the guy at the counter: a bacon, egg and cheese biscuit - just the sandwich - to go. Counter guys asks, "Can I get a name for the sandwich?" I told him I appreciated the commitment to customer service, going above and beyond by naming my breakfast. After micro deliberation, I went with Rupert. read more

It was not that bad as some other ones. Employees were nice and I asked the guy if the dining room is open and he was very helpful and told me yes. Since of COVID-19 I didn't know if it was open or not. read more

It's Chic-Fil-A what more needs to be said! ha ha Seriously though, It's a wonderful location. They are always friendly, precise, and helpful. We get great food here every time. Very consistent. Manager is wonderful, friendly and so willing to help out our students with Spirit nights. A short story of one of our dine in experiences....I had brought a few of the kids up there after tieing the yellow ribbon all around town to honor our soldiers. As we sat there one of the kids accidentally spilled their drink all over the floor. All of a sudden a man seated next to us with his wife and child started cleaning it up and helping the boy to get a new drink and wouldn't let us touch the mess. Come to find out the man was an employee and even though he was just eating there with his family he was quick to help us out. This is the flow of this place with all their employees. Just kind and helpful. Great location, good food even better employees. read more

Although I love eating at Chic Fil A, I especially love coming to this location. The restaurant is clean and the staff is always in a positive mood. I've never experienced any problems at this location nor have I witnessed any and I come here almost every week. Don't let the drive through line scare you. There's almost always a line when I go however, it moves pretty fast. If you've never had chic fil a, I usually order the grilled Chicken Caesar Wrap with honey mustard as the dressing but you also can't go wrong with the chicken deluxe sandwich. If you're ordering fries or nuggets, make sure to pair it with the chic fil a sauce! You won't regret it. You can also get the Polynesian sauce which is a bit tangier and sweeter. Fries are also replaceable with fruit if you're trying to go healthy. read more

Invariably the staff at this location manage to omit part of the order, and they're getting better at it. Tonight we ordered four meals and they handed us a drink carrier with 3 drinks. I mean, really? Your quality control is that inept? But it worked! They distracted us enough that we figured they couldn't have left anything else out. Wrong! Short one order of (cold) fries. Pitiful. Is there an adult in the house? You're only open 6 days a week. It can't be that hard to double check your orders. If I had all the missing items I have been shorted here I could open my own buffet. read more

All controvery aside, Chick Fil A makes one of the best fast food chicken sandwiches I've ever had! Its fried but not greasy at all. And because of that there is no post scarf down guilt! The waffle fries are heavenly and the lemonade is the perfrect balance of sweet and tart. Its a very family friendly place and at this particular location they walked our tray of food to our table so we didn't have to wait at the counter while they put our order together. I've never seen that in Jersey locations. That's what I call down home southern hospitality! read more

Chic Fil A always has excellent customer service and this location is no exception. I am always greeted politely and genuinely. They never mess up my order. They really set the standard in the fast food industry. I work as a manager in customer service and always use Chic Fil A and In n Out as examples of what to strive for in terms of service quality. The reason I only give four stars is the food just tastes okay to me. I usually get either the 12 pack of nuggets or a chicken sandwich. The Polynesian sauce helps make up for the blandness of the chicken. I usually just eat here if my wife or son do which is just on occasion. The waffles fries are also just okay. read more

Love Chick-fil-A, and as far as Chick-fil-A's go, this one is pretty great. Usually accurate on taking your order as well as fast and very polite service at the drive through area. Never had a problem here. read more

I feel weird writing a review for a fast food restaurant, but how can you go wrong with the Murphy Chick-fil-A? Food is always great and it's a favorite of my kids. It's obvious that CFA cares about the community as most employees are local kids. They also do "Spirit Night" for the area schools to raise money. The kids working there all have great attitudes and a willingness to serve. That is a sign of great management. read more

Always feel taken care of whether I'm in the store or in the Drive-Thru. Not to mention the food is always delicious! Chick Fil A murphy is one of the best in the area. read more

Drive Thru Service is Slow It doesn't seem like them having technology to take orders at the curb makes service any quicker and giving them your name doesn't make orders accurate. The employees that hand you the food at the window are not friendly and don't say thank you. I have experienced this several times so it wasn't just a bad day. read more

went back a couple of times because the chicken is good. it is good. I do not like their stance on certain things though. read more

Chick-fil-A - Fast Food Near Me - Murphy, Texas

I love all chick-fil-as. I went to this location yesterday with my 1 year old son, this was my first time out to eat with a play area. I was nervous, but I loved that they had wipes and disposal place mats. Staff was amazing and the whole restaurant was extremely clean. And plus the chicken minis are always on point. read more

Just wanted to get chickfila today and the person at the drive through was really rude. I had a high expectation for this chick-fila but it didn't meet the norms of every chick-fila franchise. I don't know what they're teaching their employees at this location but all I know is that they are rude. P.s I know for a fact they watered down my Dr Pepper because I was a minority. read more

I don't give out much 5 stars but when I do, you gotta come check it out :) This place is absolutely amazing - from associate to manager, they are friendly as f*ck (sorry for saying that) always treat you with a smile:) Good food, great taste, amazing services as a fast food restaurant? Heck yea.. (never considered Chick-fla as a fast food restaurant anyway) I love them Ps: oh their crew is very cute(girls) read more

Southern hospitality at its finest! I just barely made the breakfast time at 10:21am, and they greeted me as soon as I entered. The cashier (Taylor) asked for my name for the order and was very accommodating as I messed up my order. she gave me my sweet tea (I live in NYC now so I take advantage when I can) immediately before I even put my wallet back in my purse, making sure to call me by name. Bethany gave me my order and was the sweetest. Seriously the best Chik-Fil-A ever! Whatever they're doing in employee training--keep it up! read more

30 mins in the drive thru line for nuggets! Ridiculous! No acknowledgement of the long wait time & no urgency at all! Line still wrapped around the building when we left...unexpected experience at Chick Fil A. Disappointing... read more

Such a great location although it can get really crowded. The employees are super friendly. This location sometimes have family game nights. We went to a bingo night & trivia night. The bingo night was so fun. My son & husband won a free dessert certificate. Highly recommend this location. read more

There is always a line at this restaurant. Why? Because it rocks. Staff is super friendly. Food always fresh. Drive through is alway fast regardless of line of cars. You can never go wrong with The Chick. read more

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Great food and very friendly service. I still haven't found a restaurant, regardless of cost, that can top Chick-FIl-A's chicken. This location, like many Chick-Fil-A locations, often partakes in various "classy" events where you make a reservation, sit at a cloth-covered table, have a waiter, etc. It's a unique experience. read more

Man! Cant say enough about this place i was N the drive thur this morning order my food got to the window an for some strange reason my card got decline the gent in window gave it to me anyway thankyou so much i was having a BAD day until this happen God bless Chick-fil-A awesome read more

This is the worse run Chick fil a I have EVER been to. Drive through took forever!!! Drove up to order them waited about 20 minutes to reach window. I will never come here again. Look at your reviews guys. There is an obvious problem here! read more

Okay. So my daughter and I ate here for lunch and had the chicken nuggets and French fries. Several hours later and the same time we both had stomach cramps and nausea. We had not eaten the same food any other place in the last 24 hours. This was a couple weeks ago. We know it was what we ate here . I spoke to the manager and she made excuses saying there was no way that it was what we ate there. Well it was. She went on an on about how she was in the kitchen and watched as they prepared the food. She said she would send us a replacement meal and that was never sent as she said. That's all I care about. I just would like them to acknowledge that whatever they gave us was bad and made us sick and repayment for that meal. I will let you know if that ever happens. The manager here is terrible. read more

I love the food and the vibe here at chick fil a in Murphy, but I can't stand seeing one of the managers treating the team members with so much disrespect (whoever the manager was on Wednesday morning). I heard her yelling at the kitchen staff, and it disturbed me and my family's breakfast. Overall I love going to this location, but don't like to see employees treated in this way. read more

Not sure why I got an overly cooked biscuit with a gigantic sandwich sized chicken. If you were out of breakfast stuff, you should have just been honest and told me instead of making me pay for something I had to just throw away. read more

Chick Fil A never disappoints. The food is always good, the service is great and the restaurant is clean. I stop at this chick fil a for breakfast 1 or 2 times a week and I get in and out through the drive through. I also like the salad options. The spicy southwest salad with the Chile like dressing is amazing! The egg white with grilled chicken breakfast sandwich is also a good option for breakfast. read more

This location is always packed around lunch...PACKED. Inside is packed with families and the line is wrapping the building, but they're basically magic and get people through the line super quickly. I have no complaints, Chick fil A is notorious for being amazing and getting people in and out with no hassle or complications. The staff is amazing and super friendly, and the food is always fresh and hot! read more

My favorite fast food place ever! The service is always outstanding and the employees are always attentive. I'm always greeted and they are always happy to help me when I need refills or extra condiments. When I dine in someone is walking around checking on the customers to throw away their trash or to refill their drinks. My go to meal is the spicy deluxe chicken sandwich. The sandwich is always warm and I love the waffle fries. I also love the Cobb salad with avocado lime dressing. The only con is that it gets busy alotttttt so there can be a bit of a wait and they are closed on Sundays. So if you have craving on Sunday you are out of luck. read more

Wow wow wow! I love Chick-fil-A a lot! This place has a amazing service! It is mostly run by youths! The mangers there must be great! I have never been to such a place that had such a good work ethic with youths. The line goes by incredible fast and I love that! The drive through is always pack! I usually go inside for a faster pace! Everyone is just super friendly and that is how food places should be like! They always make the food good and I never have a problem with it! This is probably one of my favorite Chick-fil-A places to go too. read more

The food is as good as always - very consistent. The crazy, time wasting not saving way the drive through was running today at lunch was awful. Four staff members in the parking lot backing up the line all the way in front of the bank next door??? A person under an umbrella by the regular menu/speaker confirming your order? Two employees STANDING OUTSIDE of the pick-up window creating issues and handing out food?! The person in front of me took longer than my food and I was stuck waiting for them to leave anyway. This is not a success Chick Fil A Murphy! Please do not keep this process. I will not be eating at the restaurant again if I see this system. By the way, I don't mind so much when it is one or two employees taking orders outside - I don't love it either. But today was a joke. They created delays that were unnecessary. read more

I've never been inside but have used the drive thru several times. Lines can get long as you'd expect but they are very efficient. Food and service is standard for a chick-fil-a. read more

Wow I never thought I would find a bad Chick-fil-A but I did. It is located right here FM 544 Wylie, Tx. First off I order a Sausage biscuit combo. The person taking my order said the fryer was down and therefore had no hash browns but then they wanted me to pay full price for half a meal, does that make since? Wait the review gets better. I pull up to the window and all of the Chick-Fil-A employees were talking badly about previous customers while struggling to get the fryer working. I finally got my order after 10 minutes waiting at the window and my order was wrong so I had to reorder it. I finally pulled away from the circus and as my daughter pull out her sausage biscuit we observed they got her order wrong by giving her a muffin. This must be the worse run Chick-Gil-A in the U.S. I should have known when it was not busy that the place had problems.. read more

Great, cheerful service by the youth. Can't believe how fast that line goes! Don't forget the condiments and other add ons for us salad folks--otherwise, doing excellent job. read more

There are too many kids working here. I feel that their service has gone down from previous years. Even though they have many employees, not one person asked what I needed when I walked up for a refill on my drink. It's like they just stand around acting like they're doing something because it's always busy but really they're not. At my last dine in visit a group of the teens gathered to gossip by the registers while only 1 girl was doing all the work. There were also other employees walking by and still would not help me. I had to wait for the one girl who was doing everything herself to refill my drink. Chick fil a is supposed to have great service and also, I don't even think they say "my pleasure" anymore. read more

Chick-fil-a is by far my favorite fast-food stop, however I will never be returning to this particular location. I ordered a chicken sandwich and lemonade, everything tasted normal. What happened an hour later would be the deciding factor in where I go for my junk food cravings. I received horrible food poisoning from the improper preparation services at this location. Vomiting, nausea, cold sweats, the WHOLE shebang. I hadn't eaten anything else that day so I know it was from the food. I turned up in class after that particular weekend and heard a classmate talking about his experience with food poisoning from the same location. Extremely disappointing. read more