Wife had the grilled chicken sandwich and I had the waffle and chicken. Both of them were prepared. Well tasted wonderful and we enjoyed the food. The service is pretty good you order from the counter they take it right away and then they have one of their folks walking around asking if you want more drinks which is kind of a nice touch for Chick-fil-A and of course the ambience is typical for a Chick-fil-A store but we did enjoy our time. We haven't eaten here in quite a while and this is our favorite Chick-fil-A in Plano on Plano Parkway. Turned out real good for a nice lunch. read more

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Ivan, the manager at this location, did not make me feel respected as a first responder today. I presented my first responder badge and asked about the discount, but for whatever reason, I was not given the opportunity to use it. As someone who serves the community, I found the interaction extremely disappointing and disrespectful. It's not just about the discount--it's about feeling appreciated and respected for the work that first responders and healthcare workers do. Thank you, Ivan, for making it clear how little that seems to matter at this location. I'll be taking my business elsewhere, and I hope other first responders and healthcare workers are aware of my experience before choosing to spend their money here. read more

For some reason this CFA never greet you first. They wait till you say hi. I don't need to look at the menu, yall got the same items for the last 10 years. There's also nobody taking orders outside besides the two telecoms. It's not efficient read more

I can always count on Chick-fil-A for great service, friendly faces, and a fresh hot meal! Today's visit didn't disappoint. I was actually surprised because I didn't order via the app and it was between 5:30 and 6:30pm and the line wasn't out the door or wrapped around the corner. I was able to walk right up and order which was great because it's "road trip" time for me and my bestie! This is one of the biggest Chick-fil-A's in the area. It was very clean inside and out. Our food was fresh and tasted great! read more

Chick-fil-A - Chick-fil-A Chick-fil-A Grilled Chicken Club Sandwich - Fast Food Near Me - Plano, Texas

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My husband and I ate here tonight and both our meals were not up to standards of Chic-Fil-A that I've come to expect. We dined inside. I noticed that the order area counter was dirty. The take out counter was also dirty. Every table I considered sitting at was dirty with crumbs and drink stains. We found one that wasn't as dirty as the others and sat down. My tea had maybe 3 slivers of ice in it. I had to request that they dump some tea and add ice. Condiments were slim to none. I commented on the lack of cleanliness to the manager, who said "thank you". A staff member started wiping tables. Why do they not do this every 15 minutes or so without customers having to tell them? Apparently, clean up was no one's job. My chicken sandwich was blah, cold bun, and overcooked chicken. The fries were cold and limp. My husband's salad lettuce was a strange shade of washed out green and yellow. There was a weird thumping noise coming from somewhere in the room. None of the employees or the manager wore hats of any sort to contain their hair. Is that normal now? I'm disappointed that my favorite fast food place reminded me of a greasy spoon restaurant. read more

Impressive totally full parking lot. We got last opened spot at noon weekday. Seems several youth sports teams had same idea. BBQ bacon sandwich new menu item. Very good. And double lane drive-thru lots of cars read more

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Always have issues drinks are wrong or no sauce. This happens A LOT. Theres a specific lady at the drive thru every morning. She doesnt check anything before she hands it out. This chic fil a is about beating the line and not getting things right. read more

Brand new. They got smart and located a much larger building with wider double lane drive through on a large corner lot with two road ingress/ egress! One problem with Chicks fil A in this area has been dangerous congestion. Solved by this strategy. Food? As always predictably consistent. Hot,tasty,good service! read more

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I appreciated all the friendly staff, the clean enviro & diverse personnel at this location! I felt genuinely welcomed, it was nice to be among people of all ages, & hand sanitizer being readily available was nice too. I don't eat fast food much, but this chain & this particular location is always a solid bet for fresh food at reasonable price. read more

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super solid chick fil a location, fresh products and great customer service. the few times i've eaten inside it's clean or there's someone on top of the cleanliness. read more

They are starting to get over-hiped They are becoming to expensive and for what? Some chicken? Really? Don't get me wrong, they are better then most fast food restaurants but they are not (WOO it taste like butter, great!!! You know? read more

Unsanitary! First mistake a couple of weeks ago they had bagged my order wrong. They gave it to the car in front of me and tried to just give it back to me after someone else went through it to realize it was wrong. I told them I wasn't taking the order and they seemed mad that I noticed. They took the food to the back and made me a "fresh" order. Probably just put the same sandwich in a different box. Second mistake was today. While pouring my drink I was paying close attention to see what else they try to get away with. The cashier dropped a piece of a straw wrapper in my drink and took it out with his bare fingers and tried to just carry on and put a lid on. I told him to pour me a new drink. I hesitated on writing a review after the first mistake but after this it's unacceptable. read more

Service is too slow. Not what I am used to at any other chick-fil-A. At least drive through.

Disappointed the past few times eating here. when I sit down to eat the food has been cold. ordered the number one and the last two times it was cold and same with the fries unsure if the heaters are not working or just incompetence.... anyway read more

Stopped by the recently opened new store for this long-time location. Chick-fil-A moved across the street and now has much more space, particularly in the parking lot. It's still a little confusing with potential for traffic jams if you pull in from Accent. But compared to before it's terrific. Staff is still great and helpful and the food is CFA awesome. All in all, a great experience! read more

I know they put something in that chicken because I always want it. I could literally eat it every day... well except Sunday because that's for Jesus' body bread and blood juice. Oh how I love sweet baby Jesus he's our savior for letting us have this heavenly chicken and sweet baby Jesus brought us this chicken from heaven. I saw gods chickens crossing the the road today and was glad they were going to a good cause in my chicken sandwich! Yay.. can't wait!!!!!!!!!! read more

Chick-fil-A - Fast Food Near Me - Plano, Texas

Employees must not be paid enough to care about sales and service at this location. I wanted to try the new spicy pimento cheese sandwich and a side salad, but after the clerk described the salad as "ONLY lettuce and tomato ... you really want that?" Due to her unappetizing description, I said never mind; I'll just have the pimento chicken sandwich. However, the type of sandwich didn't stay in the moron's mind, and I ended up home with a plain chicken sandwich not a new one. That was my first time at a Chick-fil-A, and I'm sure it was the last. read more

The food and service is great! But I'm a little disappointed with the new watermelon mint and sun joy's size. I wanted a medium size drink with my salad but got a kid one size drink only. read more

Chick-fil-A - Watermelon and Mint sunjoy - Fast Food Near Me - Plano, Texas

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A tip. Use the drive through and bring your order in if you want to dine in. VERY slow when you place your order inside. Under staffed at registers. Long line moves slower than car line. read more

This location has always messed up our order every single time. Yesterday, I ordered a kids meal through the drive thru. I asked the guy twice to make sure it's a kids meal. I get to the window, and of course, it's not a kids meal. The guy rectified it by giving me another 5ct nugget, but that's not the point. I wasn't given any sauce on top of it. The drive thru guy didn't seem to care as he just clearly told me what I wanted to hear after I tried to clarify the order several times. Every single time this location fails me one way or another. Go the extra mile to a different location. read more

Drive thru experience was 8/10. Person taking my order wasn't very cheerful or friendly like the usual employees at Chick-fil-A are but the person handing me my order at the window was very upbeat and friendly. The food was 4/10- the fries tasted very old or double fried. My spicy chicken patty was broken in half so when I picked up my sandwich half of the chicken patty fell on the floor. The other chicken patty tasted gamey. They gave us water instead of sprite, there was no carbonation, no syrup- it was water. The nuggets were old and dry too.. seems like all the food was cooked well over an hour ago. read more

I never understood the appeal for chic fil a. Soggy chicken sandwiches, large lines, boring food. The cult status around it is unfathomable. It's just fast food, not the meal to end all meals read more

Terrible. First I asked for extra pickles, and only got 2. and then asked for a side of pickles and only got 2 more? I don't get it. I paid $4.50 for this sandwich. read more

Chick-fil-A - Fast Food Near Me - Plano, Texas

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It wasn't a bad experience it just wasn't THE chick-fil-a experience, if you know what I mean. When I first drove in I could tell the girl was highly irritated. While getting my order the staff seemed very in to each other. I do understand it's just fast food. And the food was nicely prepared and fresh. read more

I like this location all except for the LONG lines. It really doesn't matter what time you show up, the drive thru line always seems to wrap around the building even if you show up at 1:30 in the afternoon thinking you've beat the lunch rush. Wrong. What's worse is when you place a mobile order and pull up in the curb side pick up and they're too busy to bring out your order (after you've patiently sat in your car waiting for 10 minutes), and end up having to go into the store to ask for your order. What's the point of having curbside pick up if they're too busy or understaffed to bring out your food???? read more

God bless these ppl and thank you so so much to the guy working the drive thru, you are very kind and I really appreciate it

The only chick fil a that consistently messes up my order someway somehow but the staff is nice and it's still chick fil a

On Friday's I've started to open up my app to see if there is a reward for a free item. The past two Friday's I haven't been disappointed. This morning, the free reward was 4 chicken minis. Thankfully, the line actually wasn't too long when I got there this morning a little after 8am. I ordered the minis with hashbrowns and a vanilla iced coffee. It was easy to redeem the free minis using the app; just let them scan! The person at the window was also friendly. Everything I ordered was in the bag when I got to work and tasted great. Chick-fil-A is great for breakfast...get you some! :) read more

BY FAR THE WORST CHICK FIL A! Look at how much salt is on these fries! I didn't take a picture of the sandwiches but they were worse with OLD OIL looks like it hasn't been changed in weeks! This place is nasty. Wouldn't recommend! Move on to another location read more

Chick-fil-A - Fries with so much salt we were dusting it off made us SICK - Fast Food Near Me - Plano, Texas

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I love Chick-fil-A and have a great customer service hands-down the food is excellent they will go out of your way for whatever you want we there all the time the kids love it I'm glad they're closed on Sunday it makes me feel like I was a kid again when everything was closed on Sunday for GOD read more

I mean, it's CFA. How could anything be bad, right? Food was good, prices typical, speedy, as usual. We were there today - Thursday - around 6:45, and were surprised at how few customers were inside. No wait for us at all, as the manager came to the second register to check us out. While nice, the guy needs to chill a bit. He seemed to be all over the place and a little spazzy. Nice, but spazzy. Also, the a/c in the back part of the restaurant seemed to be out. It felt humid and warm. Not a good feeling in Texas in summer. Over all, it was not our best CFA experience, but the food was fresh and good, so... read more

I'm giving this an extra star because of how friendly some of the employees are here. However this chick-fil-a isn't the freshest when it comes to their food. Almost every time the fries are cold and stale. Very inconsistent when it comes to the quality of their food. The only reason I come to this location is because it's the closest to me. Every time I finish eating I feel like I wasted my money on a meal that wasn't even that great. Feeling like I should've gone somewhere else. Usually I never feel that way about this restaurant but sadly, this location makes me feel this way. read more

This is the absolute worst Chick-fil-A I have ever been to. My husband and I have visited probably 5 times in the last 6 months and they have messed up our order every single time. No one is polite or friendly at this restaurant (very strange for Chick-fil-A) and no one says "My pleasure" either. Isn't that required? I hope corporate takes a closer look at what is going on at this restaurant because something is not right. read more

This is definitely the most unfriendly Chick-fil-A I have ever been to for breakfast. I go through the drive-through proximately twice a week and they never say good morning. They never greet me when I get to the window they just read back the main item on my order, not even the full order. They close the window in between waiting for items, no discussion, no how was your day, and they are very abrupt. Half of the reason that I go to Chick-fil-A instead of another restaurant is so that I get a friendly face in the morning and that definitely does not have any here. I gave them two stars because the egg white grill is delicious and the fruit cup is always amazing. read more

There are three things consistent with this location. 1. If you go through the drive through, you will drive away without everything you paid for. 2. Your food will be precooked. 3. The fried chicken will wreak havoc on your stomach. So if you like to eat and then not have a drink, this is the place for you. If you like soggy fries and crunchy chicken, give it a shot. If you just feel like some food cooked in old grease followed by a strong punch in the gut, stop on in! read more

this is my local chick fil a. i go here a lot and they don't usually mess up my order. but today i took a look in the bag and half the box of fries was empty??? idk why it was practically empty? it looked as if someone had eaten some. plus the fries were spilled all in the bag. they also forgot to add bbq sauce.. i'm not mad, but i'm upset i pay money for the food to not get the amount i'm supposed to get. read more

I don't know if I would recommend this location to anyone. Today I found a penny (money) in my salad! Terrible! read more

Chick-fil-A - Yes! A penny (money) in my salad. Terrible! - Fast Food Near Me - Plano, Texas

Owner is always giving out free stuff in the app, absolutely love coming here, fast, efficient, and friendly

Came here for a fellow employee on my way to work. Lets just say her order was not so easy.They had me in and out of the drive thru in 4 minutes AND I added something last minute at the window! The women at the window was so friendly and polite I left here saying, "Wow they were great!" When I am in the area I will defintely be back to this location. read more

This establishment is definitely the WORST that I've ever visited. The drive thru workers are always impatient and when I drive to the actual window they are either on their phones or horse-playing. Tonight when I visited the young man on the intercom couldn't hear me well, and instead of asking me nicely to repeat my last words, he rudely EXCLAIMED WHAT DO YOU WANT?!? Also, don't expect to get pickles on your sandwich nor you buns toasted like other Chick-fil-A's. I'd hate to be rude but the service is easily matched to any fast food chain with a dollar menu. read more