I normally do not have any problems at other chick-fil-a locations. Typically I don't even bother to check my order because it is always spot on. However, this location is the WORST in Chick-fil-A standards. Check, double check, even triple check your order before you leave the location. I've been to this location 3 times and they haven't got my order right yet. Sad day because my family and I really liked Chick-fil-A and it's a new location in our home city. read more

This is such an AWESOME chick-fil-A location!! La La was super helpful and courteous. She helped me with ensuring my order was gluten free. She went above and beyond! I'm definitely coming back again, thanks for the EXCELLENT service! Highly recommend this location! read more

Horrible customer service, old lady from the drive thru is very rude. I think her name was Ashley and the minion that did everything she asked to even ignoring customers. They definitely need training and need to be more professional and not talk about other customers to customers. read more

This is the worst location ever. We've given many chances to try out this place again and again, but I don't know how they manage to mess up our order every single time? From serving us no sauces and cold food to even missing a whole order. There is no hospitality or even good quality served here. I hope their management changes and their employees get retrained because honestly you'll have a better experience at any McDonalds. We've worked in fast food chains before and honestly it really isn't a hard job. This location needs employees who actually work & not privileged Menifee kids who sit around and still get paid $21/hr. This location lacks everything yet gets the same pay as a CNA is crazy. read more

DONT ORDER A LARGE. They won't give you what you order. The white box is a medium for reference. I called to tell the manager and they hung up on me. Very disappointed read more

Chick-fil-A - "Large" fries - Fast Food Near Me - Menifee, California

Best, most friendly service that I have had at any Chick-fil-A. Staff are very attentive.

We had a fantastic experience at the drive-thru! Parris was incredibly kind and efficient when taking our order, Maddie was also wonderful, she was super friendly and on top of everything, both of them making the whole process smooth and enjoyable. They were personable and did a great job providing such excellent service and the food perfect! read more

Make sure you check your orders all the time, they tend to always forget something. They tend to forget sauces even though they are ordered, they tend to forget to add food items and when I called all they said was they could add it to my account. What does that even mean Definitely need more help from management. read more

I came to this location on my lunch break, as I ordered my normal meal i asked for no salt on my fries a normal request the cashier stated they cant do this request at "this location" as i then proceed to state to him i have a medical allergen, then he goes to get a guy from the kitchen or was bagging orders never stated his position with the company then goes to give me substitute options which none was accommodated to my fries preference overall terrible experience of customer service let alone the food quality was poor i believe this visit the workers were terribly lazy this visit was on 12/20/24 at 2:35pm read more

This Chick-fil-a location is always clean, the staff are always super nice and there is always someone that come by out table to ask if we'd like a refill. read more

This location needs to do better. I am someone who cannot have any extra salt on stuff that is unnecessary & this location is very rude about the situation. The supervisor or manager couldn't give me a reasonable explanation as to why they couldn't. She just gave me a rude answer of "we can't do that for you" & walked away . Definitely needs improvement on this location. read more

So glad they opened one right in Menifee and also close to where I work! Love their spicy grilled salad and spicy deluxe sandwich!

Everything is great there!! The food is always hot and delicious. The customer service is outstanding. We don't eat in the restaurant very often, but when we do it's clean and comfy!! read more

Such a bummer :/ I ordered a Santa Fe salad with NO tomatoes with an EXTRA dressing. They totally messed up the order. The salad came with NO DRESSING AND IT HAD TOMATOES they also added a drink that I didn't order. SERIOUSLY get it right!!! I won't be going back to this location. read more

The chicken noodle a soup is TERRIBLE.... It was THICK AND JELLO-like... they always seem to forget something on ur order idk if it's just laziness or they can't read.. the service is usually good. The teens are wonderful. read more

If I could give it a negative star review I would. I will contact corporate about this one. First, the drive thru line was long and wasn't moving in high heat. It is a double lane and I was in the left lane. Customers were coming behind me in the right lane and ordering, and were cutting ahead into the left lane. They got their food earlier than I did even though I was there before they even came to the store. By the time I got my food, 15 minutes later, the whipped cream on my shake had melted, the outside of the cup was wet and sticky, the waffle fries were barely warm and stale, and the sandwich was just warm. This is an aweful place! I won't be returning! I am so angry I'm not gonna stop with just this review. read more

Probably the worst chick fil a ever. Despite never having a long line like other Chick-fil-A's, they still manage to forget items and mess up orders. One time they forgot a whole combo in my order that only consisted of 3 other items. This last time they forgot to give me my icecream and because I didn't go back the same day they refused to refund or give me an icecream. As if I have all day to be going back and forth because of their mistakes. read more

They forgot my chicken nuggets and I was charged for them. Drive all the way home and didn't have my food. 20 minutes from my house

This location deserves -0 stars I much prefer making the extra drive to the Temecula location. The service at this place is consistently a letdown. My orders are constantly messed up, with items being forgotten in my bags. It's frustrating that despite the good pay, the staff can't seem to pay enough attention to ensure my order is correct. It's just absurd. They seem to prefer goofing off and chatting with each other rather than getting my order right. read more

This place is horrible ordered ahead of time and waited over 20 minutes for my meal. I asked several times about it and kept getting blown off. It wasn't until I spoke to one of the managers that I actually got my food within 10 minutes but even then she was full of attitude and blame me for the situation come to this place if you want to feel disrespected. read more

They are soooo slow and got my order wrong twice. I might as well drive to Murrieta. Get it together! I waited in the drive through 30 minutes with 4 cars in front of me. Ridiculous. read more

So glad they opened near my home in menifee! Great food and great customer service!! Easy location to get too and fast drive thru!

The staff and food service are amazing!!! They are quick and always fresh food! The trainer Chad has amazing customer service and always willing to help! read more

Food was great, service is amazing, staff is excellent. Dine in has the best hospitality

If I could give less than a one star I would. This location fails to live up to the standards expected by Chick -fil-a. Even after leaving the line in the drive thru, returning to walk inside and pick up my meals which forgotten , we spoke to the manager who offered no customer recovery effort made. Poor customer service. read more

On Wednesday 2/21 I went through the drive through and when I arrived home, I noticed an item missing from my order and along with the item missing, I received 2 sprites that taste really bad and an ice tea, which I ordered a Hi-C. When I called in to speak with a manager, an unprofessional manager by the name of Megan answered and hanged up the phone 3-4 times and after she accidentally and answered the 4th call and I was able to hear her conversation. I can hear her complaining about how many times I have called and then the line was disconnected. I received a call back from Megan, she was unprofessional and mentioned she couldn't give me a refund as she will need to verify what I ordered. I explained that I was able to see my order on my account and that she was able to to do the same and she mentioned she is not able to do the same and that I needed to drive back. I asked to speak with another manager and she didn't want to connect me with another manager and when I asked for her superior, she gave me the name and hang up on my face. Very unprofessional. read more

Yesterday we went to Chick-fil-A first time at the Menifee location never again the girl that took our order at the drive-through was nice, but the girl that gave us our food that was standing outside was very rude. When we asked for more sauce, she rolled her eyes and gave me one ketchup when I had asked for four at the drive-through, after every visitors supposed to say thank you our pleasure or something like that she did not. I told her to have a nice day. Go ahead and go away. This is the worst service I've ever had at Chick-fil-A. So disappointed. read more

worst chick fil a everrrrr had me waiting about 15 mins for a simple tiny ice cream cone while 12+ staff members laughed amongst themselves telling us "it'll be out in a sec." i understand the task would take about 5mins just don't lie to me. it wouldn't have bothered me if i wasn't in such a rush but they serviced an entire dining hall making me wait, cleared out a whole line of customers n doordashers. they need to get it together. read more

Chick-fil-A - tiny overpriced cone - Fast Food Near Me - Menifee, California

No military or senior discount, unlike Lake Elsinore outlet. Employees not informed. Dont bother.

I gave this Chick-Fil-A multiple chances but they always forget something on my order. I just came back from the drive thru and they messed my order up. Plus they forgot my sauces. The order taker read my order twice and it was still wrong. This place is already pricey and always forgetting something on my order is insane. I am very disappointed and they need to step their game up. Will not be returning. read more

worst customer service ever, is this even a chick fil a ?!i apologized and said i had to come back because i left my wallet and the worker just completely stared with a straight face,said nothing and walked away not even a nod or "okay" i went to popeyes down the street after, so rude and weren't even busy like usual. read more

This chick fil a has very nice people. However they do not know how to put extra pickles on chicken sandwiches. I have been there so many times and i either get no pickles or 4. How is that extra? Do better just go to the Temecula location read more

I've been here a few times through the drive thru, and they're always super fast and so nice. They gave my dog a treat when he came too! My friend and I stopped in to sit down today and they were so kind and literally doing like full service restaurant things for us. Kathy was so nice to us and made sure everything was great!!! read more

Longest drive through ever it's ridiculous. There was 3 cars including me and I have been sitting here for 15 min and for two meals. They take so long to hand you the food it's crazy . Slowest chick fil an out there ! read more

Disappointed. I love Chick-fil-a but this location has horrible management. Basically I got home my son was missing his fries from his kids meal and the fries were drenched in salt. I called and spoke to a manager Ash. ASH Informed me I can get new fries within 30 days. I drove back to the restaurant immediately and requested the fries and asked if they could please provide me a new deluxe sandwich since I had to drive 15 miles back and it was now cold. I Basically got the run around. Everyone scrambling to see what had gone wrong. So then Director Nathaniel walked over and stated policy says only messed up items are to be replaced. I explained how I had to drive 15 miles back to the restraunt to pick up the missing fries and now had cold food. He looked at me like I had asked him for a million dollars, spoke over me as I could see he seemed very bothered. Needless to say they did provide me with new food but it was how I was treated really was disappointing. I never got a single apology. Just wow.... is all I could say read more

Chick-fil-A - Fast Food Near Me - Menifee, California

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During lunch time, I was in the drive-thru in front to get my food. There were at least 10 people in back of me received their order before I did. I waited 20 min for my food and I had a small order compared to the few people in back of me who had larger orders. I come to this location quite often and the service today was ridiculous! Please get your act together! read more

I love chick fil a. But this one needs some help. Been here 3 times and have had issues each time. 1 slow service. Ordered mobile thru the drive thru and people who ordered after me got their food first. 2nd time they forgot a whole sandwich. 3rd time we were ignored at the counter and when we finally ordered the staff was distracted and we had to repeat ourselves several times. Going back to lake Elsinore one from now on. read more

I ordered two things and they forgot one of them.. and there were three people standing at the window. not that hard guys, check the receipt with the bag contents. There are more than enough of you working there. Please fix your service read more

SLOW! Plenty of employees but majority of them just walking around clueless as to what they are supposed to be doing. Drive thru was ridiculous so went inside to order. Only one cashier, long line. Waited 10 minutes to place an order and I was third in line. Cashier kept leaving register to get help putting the orders in. Murietta location, Temecula location, never any issues. Oh and they ran out of ranch. It was 1:30 on a Wednesday. I don't do ranch but I heard cashier telling everyone, we have no more ranch, we ran out. I'll probably skip this one in the future even though it's closer to home. And the parking lots a joke. Better off parking on the street and walking in to order. read more

Always love chick fil an and the employees! This location however just doesn't have anything together. Always takes forever even when there is a full floor of people. Every other chick fil a I've ever been to has been very efficient, just not this one. read more