They answer the speaker saying "go head" . Off putting way to start a conversation. They also don't give napkins with food so you have to ask read more

Great place and workers are always working and helping people. We had 7 people in our group and we had plenty of extras.

This location is really going downhill fast. It's unfortunate. This is the third time I've been to this location in the 2 months where they goofed up my order. The food quality tastes OK, but probably not as good as other locations. I ordered two double chicken tostadas and got three bags of chips and some weird stuff that stinks . My fault for not checking the order before I left. When I brought back the mistaken order there was a man loudly pounding on some product near the front on some and I could barely hear myself talk, and I don't think the afternoon manager could hear me well either. The worker should've been doing that in the back room. The manager and staff replaced my order half heartedly with a half hearted apology. No offer was made for a coupon or extra food or anything. This place seriously needs new management to whip the store back into shape. Absolutely terrible service read more

The rudest El Pollo Loco I've ever been to unfortunately. ie: app may say pick up in 10 min -I drive over and I'm scolded after arriving on time & waiting in a line. wth Asking a question is an issue. Asking a price of something re:an item you aren't seeing on the app/menu it's a legit question , Purchase a large burrito and it'll fit in the palm of a child' hand. A big pet peeve is asking for sauce for your order - several tacos and they hand you 1 -seriously -shall we all share it , omg! I also noticed that often they don't have inventory, are annoyed if you inquire of when it might be restocked . From now on every time I get this attitude I'll be contacting corporate as it's the only location w out driving to Murrieta. I've never eaten inside as who wants to be in that environment when they are so rude. What a shame - this is probably why you don't often get your receipt so you won't review :/ read more

Something is wrong here! We get digestive problems every time we order food here. The hygiene of this establishment needs to be monitored more! The staff are not professional and most of the time have a bad attitude. The restaurant floor is oily. When you enter the restaurant, it doesn't smell delicious and fresh!! read more

Got this like 5 mins ago... I know the queso dip is not suppose to look like this.... The bad quality here never surprises me anymore. read more

El Pollo Loco - Fast Food Near Me - Menifee, California

The GM at this location is awesome, he helped me figure out my order and was so easy to work with. I really appreciated his patience and kindness, I could tell he was a really good boss and his crew liked and respected him. Thankful for the pleasant experience. read more

WORST service ever. ISSAC, was unprofessional, racist and disrespectful. I go in there and take my hard working money. ISSAC, told me he wasn't going to re do my order as my order was wrong. I ordered a salad and got a plate???. He said there was no chili's but the person after me got chilis. Issac is a racist person and doesn't deserve to be in a working environment. Issac has made this experience HORRIBLE. he is supposed to make our experience better but the only thing he's doing the WORST SERVICE EVER..... ISSAC stop being a lil b and grow a pair of b a l l s read more

Ugghhh!! After deciding what to eat and thinking, El Pollo Loco sounds good! Then hubby comes back with food and they forgot our Salsa and Guacamole sauce!! The 8 piece meal; we need that it's part of the Deal!! Then the chicken is not what I remember. It was so DRY & NO Flavor! What happened!!! Never have I had such disappointment. Bummed!!! Then looking at all these reviews! Hey Olivia/ Customer Relations. Hit the send button on my review! Cause we know you're just going to direct me to an email to leave a more detailed message. Accountability!!!!!!! read more

I placed an order via the El Pollo Loco app for 2 carnitas tostadas for pick up. The app works great, just like any other fast food they have points and reward systems, and you can place your order for a specific day/time. The app itself is very user friendly and didn't pose any issue for me. When we went to get to food at the location, the tostadas each came with a green dressing with it, and a fork. That's all, there are no other salsas given. And if you see my previous review, they threw it some chips and salsa, we didn't get that this time. When we asked for extra green dressings for the salad, they charged $0.50 each, so with tax it was additional $1.09. They should really add additional dressings and salsas on the app for pick up. This would add so much consistency each time you order. The place had plenty of parking and there wasn't too many patrons inside. We picked up the food and took it home. The carnitas goes really well with the salad. It was good. The problem is that I do need the extra dressings because 1 is just not enough to enjoy the salad. I needed that 2nd tub of dressings. read more

El Pollo Loco - Carnitas Tostada - Fast Food Near Me - Menifee, California

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They did not include an order of shrimp that we paid for. I contacted them twice and they never responded. I ended up filling a BBB complaint so people will know about their horrible customer service. They completely ignored the BBB complaint. They basically stole $5 from me and showed that they don't care about their customers at all. I am no longer a customer of theirs! read more

Every time I come to this location they always forget something and then they have attitude when I tell them that they are missing stuff. They need to do better and work on their customer service or higher better people that can do the job. Very rude employees read more

I went to El Pollo Loco on April 11, 2026. I had just purchased two gift cards totaling $50, and I was given a bonus $15 gift card. I printed out the bonus gift card, as instructed and went to the Menifee location. Three employees at the window and the manager (by phone) was not able to redeem my bonus gift card for me. I sat at the drive thru window for more than 20 minutes as the line grew behind me. I was more concerned about the line than they were. I ended up paying for my order with a credit card and to top it off my order was wrong. I have written in to voice my complaint twice, once to the customer feedback and the second time to headquarters. I have also called three times, once on 4-14 and a second time on 4-20 and a third time on 4-27. I am asking for a refund for the purchase of my original $50 purchase, as I am not at all confident that said gift card will work, since the $15 bonus gift card failed. On all three calls I made to El Pollo Loco, I was told I would receive a call or email back from them. None of my calls or written correspondence have been acknowledged or addressed. The fail at my local restaurant was bad, but the lack of customer service from Corporate is unconscionable. I honestly don't know how they are managing to stay in business. read more

Food is always good, if they could only give what I asked for....... This is a constant problem at this location , but none of the others that I frequent.....it's gotten so bad that now I will drive to the store off of Nuevo rd & came back home instead of dealing with the crew on haun......Do better. read more

Tried to give this location another chance today as it's closest to home and instantly remembered why we don't come here. The wait was long which was to be expected being lunchtime. Not a problem. When you get up to the window the gentleman working has a horrible attitude. Written all over his face that he's annoyed, then I order 3 meals and had to ask for salsa since I wasn't offered any. God forbid I ask for salsa with my food. To make matters worse I ordered a salad and received no salad dressing. I guess critical thinking isn't used at all at this location. On top of that the chicken we received was burnt and cold. Won't be coming back. read more

What's going on with this Pollo Loco location, food used to be good. Last 3 times I went thru the drive thru and the chicken was Dry and Burnt! We ordered the chicken bowl with extra chicken. Don't know if the chicken was a hold over from the day before and just re-cooked but it was terrible. Come on guys you can do better! read more

I would like to formally complain about a rude interaction my mom had at this location on Jan 30th. She had asked the cashier Isaac for guacamole to which he responded to, "We're in America speak English and it's salsa verde." Which I think is completely ironic considering this is a Mexican inspired restaurant and you're literally saying salsa verde? There was multiple reviews and complaints left about this incident on google reviews which were all removed for some reason ? Looking through the previous reviews people had left, I noticed this isn't the first complaint against this cashier. I think management should look into this and the service he is providing to paying customers. This is an experience my mother and I will never forget and it is such a shame to have someone working there that is so disrespectful and has no problem being openly racist. Do better ! read more

The absolute worst place ever. Twice now that I've mobile ordered and came at the max window time my order was supposed to be ready, wait 10 minutes in line and then told to pull back around and then wait another 30 MINUTES (not exaggerating) for a second time after waiting in the line for 10 minutes the first time. Horrible customer service and absolutely no sense of urgency at all. Will never mobile order from here again. On top of all this, the workers are rude as hell. 0 stars if it was possible. read more

When did they start microwaving their chicken , soggy rubbery extremely HOT HOT and gross , I couldn't even eat it read more

El Pollo Loco - Undercooked but so hot I could barely touch it , so disgusting. I'll never eat there again , the chips were also stale - Fast Food Near Me - Menifee, California

ISSAC is the WORST worker you have there. he's the nastiest person. I saw him picking his nose before packing orders. Decided to leave and I heard him laugh. DONT GO THERE, they might be boogers in your order. Food isn't that good from thi service... Issac you suck read more

I'm not sure what is up with this el pollo but they never can seem to keep their drive thru moving. There are ppl that will back up out of the drive thru due to no service. The funny thing is the line is pretty clear from the ordering area to the window. The problem is literally taking the order and moving cars. I'm not sure if it's lack of employees, lack of training, or individuals who cannot multi task. In any case it's costing this particular el pollo money. Money that is just backing out due to not being able to order. read more

As we walked in, a lady from the back yelled out that we could use the touch screen to place our order. My husband responded that he had modifications and it would be easier if someone could take our order directly. She seemed annoyed but did take our order. While waiting for our food, I noticed a staff member eating his lunch nearby. He was licking his fingers while eating, which is fine in a personal setting, but to my shock, he went straight into the kitchen afterward and started handling food without washing his hands. I was watching closely because, frankly, that behavior is not just unprofessional t's disgusting and unsanitary! To say this ruined our dinner is an understatement. We didn't even finish our food! We left feeling completely grossed out and sick to our stomachs. Food safety and basic hygiene should be the bare minimum in any restaurant. read more

If patience is a virtue, El Pollo Loco clearly thinks I'm on my way to sainthood. Twenty minutes for two burritos, and when they were finally "ready," mine was thrown into the bag like Tom Brady had just clocked in for his lunch shift. Impressive throw, but maybe save the touchdowns for football Sunday. Asking for sauce turned into a front-row seat at a dodgeball tournament--packets spiked into the bag like we were the problem for even wanting them. Shocked they didn't explode on impact. Drinks? Yeah, those are apparently a hidden menu item you only get if you specifically ask. And the icing on the burnt chicken? The poor lady in front of us tried to pay for a dressing they'd forgotten the day before and was completely ignored. Honestly, if you forget someone's dressing, the least you could do is hand it over with a smile--not act like they're asking for gold bars. All in all, if you're looking for fast food with a side of attitude and Olympic-level condiment throwing, this is your spot. If not, I'd try literally anywhere else. read more

We order !! A big meal from El pollo loco 20 mints ago . They give us the chicken soooooo old and dry . We will never again order from this place read more

Rude and disrespectful staff no napkins out and when we ask a question they ignore. I don't recommend this location.

No longer speak to employees because of their self service computers. But there is no excuse for leaving the dining area disgusting and dirty read more

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If you have to use a touchscreen to order your food, please at least have the dining area immaculate and if you're not gonna order food, at least keep it quiet when you're talking to your other employees and don't yell and cuss and act like you're a bunch of two-year-olds trying to work it's unprofessional. I know it's El Pollo Loco but still haven't been there in a long time. Wish I never walked in. I'll just go through the drive-through if I ever go back, I know now why I do not go to El Pollo Loco read more

the food is always good the service is poor at best with no greeting or thanks for my orders

The girl was sweet at the window today but to charge almost a dollar for sauce and then not get the sauce in the bag, is REALLY annoying!

Decided to come here for lunch, the drive-through was pretty long. I ended up waiting. I got the guacamole chicken burrito. Now I'm sick. I have the runs and throwing up read more

I'm not normally a negative review writer, but this PSA needs to be made. I have given this locations so many chances, but they just continue to disappoint. It doesn't matter what day of the week, what time of day, or what you order - they are awful. DO NOT GO TO THE EL POLLO LOCO ON HAUN RD IN MENIFEE. If I could leave a negative star review, I would. The staff at this location is incompetent. There's just no other way to say it. Don't bother to ask for a salad with no rice, because they will hear "add triple rice". Do not assume logic will be used by the staff. They literally don't think. If you order a salad in the drive through, you must ask for a fork because it's not logical to any of them that you might need one to eat the salad. I can understand not automatically adding a fork if you order a burrito, a quesadilla or tacos, but a salad??? Do they think you're going to eat it with your hands? In general, they are lazy and sloppy and do the bare minimum. The containers and wrappers are covered in food/grease/cheese/salsa/whatever, so when you take the food out of the to-go bag, surprise! You get your hands and clothes dirty. Make sure you have your own napkins because they won't give you a napkin unless you ask for it, even though they know very well the wrappers/containers are dirty on the outside. The food is just thrown in the bag and however it lands is how it's given to you, even if the salad is upside down and the wrappers are half open, or the tacos are under the heavier items getting smashed. Why bother to put the salsas and dressings in a separate little bag if you're not going to close it to prevent leaks? Don't bother asking to speak to the manager because he has ZERO customer service training and is equally incompetent. Instead of listening to the customer, he argues and walks away yelling. It's no wonder they have a 2 star rating, they don't even deserve that! I've tried to give this location chance after chance rationalizing that they are busy, or it's new staff, or they are understaffed, etc. But no, I've come to realize it's just them. No other El Pollo Loco location is like this. They are terrible and have the worst customer service I've ever experienced, and that's just the drive-thru. I won't even bother touching on the inside of the restaurant. If at least the quality of the food was decent and they gave normal portion sizes, it would be easier to deal with the BS experience they provide, but not even the food is good at this location. You would think that all locations would be the same since they should be using the same recipes and portion sizes. But no, because it comes down to the one difference each location has - the STAFF. The staff at this location literally gives zero Fs about you, about how they package the food, about basic manners and consideration, about doing their job well, about anything. They aren't even nice. No hello, no thank you, no nothing. They simply don't care, and it shows. Save yourself the aggravation and go to a different location. I really hope the owner of this location and the EPL corporate office sees this review and starts asking questions. You don't get 1 and 2 star reviews for no reason. read more

We recently came here to try their new Birria entrées. Well El Pollo's doesn't need to worry about making Yelp's Best Birria Tacos list (see below). Their key mistake was not soaking the meat in the consommé, thus making it tough and dry. This is pretty surprising since their TV Ads show the meat soaking in consommé. D'oh! Their employees' attention to detail is also, um lacking. That's what makes this a Two Star Review, instead of a Three Star one. We had four errors in our order. Two we caught at the Drive-Thru Window. Two at home. Grrr. But the name of the place is still el Pollo Loco, and their chicken is still very, very good. Here is Yelp's Blog of the Best Birria Tacos in California: https://blog.yelp.com/community/top-15-spots-to-grab-birria-tacos-in-california/ We're a big fan of #15 - Michi's Taco's in Lake Elsinore. If you are in the area given them a try. They're delicious. Don't forget to try their Ramen Noodle Birria while you're there! read more

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They served me beans that smells spoiled and they rice is cold and chicken too. Everyone there needs to be fired. This place is a health hazard and could get Food poisoning. Please hire better workers and fire the bad apples. I use to love pollo loco read more

Dude, this place is trash. Food takes 30 minutes. And they are out of salsas during dinner rush? Tried getting something healthy for the kids fast but immediately regretted it when the food wasn't ready when promised in the app. Had a screaming baby in the car waiting 20 plus minutes for my food AFTER the promised time. This was the second time this has happened. I get one time could be a fluke but it's apparently an ongoing problem. Staff your restaurant appropriately read more

The food at this location was dry and old and made me my husband sick to her stomach. It was disgusting. We ordered a burrito and a chicken salad. The health department should investigate the food they are serving to their customers. If I could put a quarter of a Star I would!!!! read more

HORRIBLE location, we were in the drive thru for about 25 minutes, when I am about to order the drive thru guy Adrian tells me to hold on a sec takes another 10 minutes! After i arrive at the drive thru I see Adrian and the other girl talking laughing wow! Seriously where is the manager I see 3 cars leave after waiting such a long time! I get my food & no napkins!!!! Seriously never again! I only see one girl running around making to go orders. After my friend uses the men's restroom it's worst than a public restroom from a park disgusting!! read more

Great customer service very friendly food was delicious perfect temperature and service was fast. read more

This place has the worst customer service I've ever encountered! They put a new kiosik machine in and now won't take your order at the register anymore. I was having trouble reediming an offer off the app so I asked one of the employees if she would just take my order. In a very condescending tone she let me know that she would just teach me how to do it since she can't always take orders. They had like 6 employees at the time I went on some leaning against the counters and just walking around aimlessly. Not sure why it's so difficult to just take an order at the register. Whoever was working the front on 12-7-24 you need a lesson in customer service and how to be polite to customers. read more

Very good service and quick! My favorite El pollo loco! And its a very clean restaurant! Chicken Tostada Salad my favorite! read more

El Pollo Loco - Fast Food Near Me - Menifee, California

Worst location I have ever been to. A $5.99 brc by the way and look how small this is. Nothing but rice in it as well. Lazy ass workers. read more

El Pollo Loco - Bean rice and cheese burrito - Fast Food Near Me - Menifee, California