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Chick-fil-A

4.0 (67 reviews)
Open • 6:30 am - 10:00 pm
Updated 1 month ago

Chick-fil-A Photos

Business Info

CHICK-FIL-A ATMOSPHERE

What's the vibe?
Casual
Moderate noise
Outdoor seating
Good for kids

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Recommended Reviews - Chick-fil-A

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Reviews With Photos

Parking area and sign
Andrew J.

I ordered a mobile order and it was ready as I entered the building. The food was hot and fresh. The people eating inside were all smiles along with the staff

Mike R.

This one's a busy location. Yet props to the employees, as they kept the drive thru moving. They might want to go in the military, as they are pros at dealing with crowds. Getting out of this strip mall though, please do be careful. Route 360 and nearby the Richmond Beltway, are enough to have you questioning humanity. This was a rest stop on a trip, and the dining area and bathrooms are clean. This chain is growing fast. Then again last time I was in this area, it was less built up and developed. Friendly employees work here. It was so busy in the dining area, that I decided to go with the relative solitude of the car. If you're in the area, they'll take care of your chicken desire.

Medium size waffle fries were small size

First time visiting this location. The medium size waffle fries that come with the combo meals were half the size than they were supposed to be and seemed like a small size put into a medium size carton. The 8 piece nuggets were tiny- each about the size of a dime but outrageous for the price paid. Fries also tasted bland at this location. The deluxe chicken sandwich tasted dry as well and the bread did not taste as fresh as I've had other places. Not a great e price at this location.

The receipt & condiments crate
Teneha B.

I don't eat chicken, so this review ISN'T about the chicken; I did however munch out on those hearty waffle fries though. I sit to pen this review because I am a big fan of GREAT CUSTOMER SERVICE. Even with a long line, be reminded, it's BLACK FRIDAY, we promptly ordered, paid for our food & we sat to await our freshly cooked fast food, that's an oxymoron of sorts though, fast food being fresh. We were given a crate for our receipt & condiments; to be noted this crate also acted as a marker for food delivery. About 5 minutes after being seated, a super friendly staff member delivered our food. And to boot, she returned about 15 minutes later to inquire if we needed anything else I'm amazed as last I checked, this was a FAST FOOD RESTAURANT; where does this occur at a fast food restaurant? The mood & overall feel of the restaurant was pleasant; again, not the norm for a fast food restaurant. I sat back to take in the sights & I saw more restaurant workers questioning diners to see if they needed anything else; this is amazing across the board!!! The play area for the children was brightly colored & quite welcoming. Hand sanitizer wipes adorn the entrance. Couldn't ask for a better place for them to be; as they will be used as created, for sanitizing (mild cleansing). The parking lot was a little congested, but this was probably due to the construction taking place. A place like this could make me re-think my abandonment of chicken... Ehhhhhhhhhhh just kidding.

Tiny book
Savannah H.

The lady that took my order was really nice, food was good but.... My son likes Chick-fil-A sauce and I like buffalo. They did not give us either. Gave us ketchup only and a lot of it neither one of us eat that. I asked if I would be able to get a toy for him with a 12 count nugget since he wanted more food than a children's meal. Charged 1.26 for a tiny book. Service over all was not good and it's always not good at this location. I get when you're busy. But take your time and get things correct. I don't wanna drive 30 min away to not get my correct sauce seeing as though that's a vital part of the meal.

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Photo of Lyn L.
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7 months ago

Helpful 7
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2 years ago

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1 year ago

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7 months ago

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9 months ago

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Photo of Mike R.
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2 years ago

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1 year ago

The nicest workers I've experienced. It seemed like the cashier was new but was super smiley and friendly.

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5 years ago

Fast and friendly service - Iced Coffee and Waffle Fries - what more do you need! Lol Although, I do wish they sold hot coffee all day.

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2 years ago

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4 years ago

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3 years ago

Very very very busy place. Just of the interstate. Long lines but they move fast. Place is clean and friendly.

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4 years ago

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10 years ago

Helpful 9
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Photo of Sarah H.
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6 years ago

Always on point. There is never a ridiculously long wait. Best location I've ever been too

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2 years ago

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5 years ago

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5 years ago

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3 years ago

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3 years ago

Don't like food as it leaves a bitter after taste in my mouth and the fries were under cooked twice when I tried them

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Photo of Gunner R.
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8 years ago

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8 years ago

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4 years ago

Super fast service no matter how long the line, usually in and out in a few minutes. Great service with customer first attitude

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Photo of Tony A.
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12 years ago

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6 years ago

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5 years ago

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5 years ago

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Photo of Ryan H.
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4 years ago

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7 years ago

Super long wait but the food was just as expected from Chick-fil-A. The chicken sandwich was tasty and the waffle fries were crispy.

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Photo of Lahonda C.
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8 years ago

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6 years ago

Always on point and delicious . No idea how they keep up with the orders with the crazy line.

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7 years ago

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Photo of Carol G.
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8 years ago

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10 years ago

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11 years ago

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8 years ago

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13 years ago

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11 years ago

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10 years ago

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7 years ago

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4 years ago

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Page 1 of 2

Ask the Community - Chick-fil-A

Review Highlights - Chick-fil-A

“My husband and I first tried Chick-fil-A a long time ago while we were students in Indiana University.”

Mentioned in 13 reviews

Read more highlights

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I visited in a sunny Saturday at peak lunch hours. Although it was a lot of people inside it was…read morevery quiet with a lot of seating options. I love the fact they have outdoor seating too. I typically order online at the kiosk. But I notice alot of people was standing in the line to order and there was only one cashier so I'm sure that could've been frustrating on both the customers and cashier. I have no complaints. I received my order very quickly and it was pupping hot and made to order. Great job Panera!

I visited this Panera bread on my way to Hampton Virginia. I made a pitstop to stretch my legs and…read moreto get a bite to eat. This Panera bread has little parking directly in front of it however it is located in a larger plaza with ample parking. You just may have to walk a little bit, but it's not that bad. The establishment was extremely clean. You order all your food/drinks on the digital tablets that are available. You are also offered a digital screen so that you can see where your order is in the preparation line. When your meal is ready, you will hear your name called or you can look on the digital screen to see that it's ready. Overall, the establishment was clean. The employees were super nice, and I got my favorite bagel, which is a cinnamon raisin crunch. I also ordered a green smoothie to drink. Overall great location and I will return.

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I have been on a pasta kick this summer! I was craving some mac & cheese and needed to pick my…read morehusband up from the airport. I realized I didn't have time to make any at home so looked for the location closest to the airport. I've only ever gotten the Wisconsin Mac & Cheese at Noodles and Company and it's never failed me before. It's my go to dish and I love it. I hadn't been to this location before. I ordered online to get my food quicker. When I arrived, there was easy parking right in front. The cashier was very kind and immediately grabbed my pickup order for me. The inside looked like most Noodles and Company. Since his flight was delayed, I enjoyed my pasta in their outdoor patio. I really loved this outdoor seating. I am not sure if I just haven't been in a while, but the mac this time was ok. I usually order a small and went for the regular size so maybe this is why the sauce didn't feel as generous as usual. Either way I would still come back for their mac!

if i could leave 0 stars i would. Not only was my order messed up, but the service was atrocious. I…read moream beyond disappointed.. I was looking forward to my dinner all day and my interaction with this location was awful. on top of the bad service and AWFUL food when i asked to speak to a manager they refused until i made a scene. Mickey the GM was rude and offered no apologies or compensation for my time. i will never be returning to this location.

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We arrived here about 45 minutes before close on a Thursday night, and parking was slim pickings,…read morebut we managed to snag a reasonably close spot. We were surprised by the size of the restaurant when we walked in. It seems smaller from the outside; not that it was huge, just deceiving. It reminded me of a homey Jason's Deli (IYKYK). The woman at the counter was helpful and kind. We had a few questions about some items on the menu, and she asked the kitchen staff anything that she didn't know offhand. We decided on the fried cauliflower for an appetizer; it was monstrously huge, and much more flavorful than I expected. The spices and textures on the plate added a lot to the dish's overall essence. I ordered the Rachel for an entree, and my partner ordered the Sharona. I subbed the chips for a side salad. The salad was tangy or tart, almost bitter. I didn't mind; I thought it was quite good. It is a lot of acidity if you are not expecting it. The Rachel was fantastic, except that the coleslaw had some onion bits mixed in. We are not onion fans in this household. Ha The Sharona would have been a better choice, as I much prefer pickles to oniony coleslaw. My partner said she really liked hers. We had half a sandwich each for leftovers the next day, and shared the leftover chips, since I finished off my salad the night before. The sandwiches heated up exquisitely in the oven at 325°F for 15 minutes. I felt that Susie's is a definite hidden gem, and I can recommend it to anyone who likes a well-made sandwich. I will be back to sample more of the menu and report back my findings at a future date.

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Kids treated me to dinner at one of my favorite restaurants Pasta House. I got the stuffed flounder…read moreand as usual it was delicious everybody loved what they ordered and it was a very special father day treat. The service was amazing and I highly recommend this place and wish I could go more often, do yourself a favor and enjoy the food and service they offer here

Since moving to this side of town, we've heard nothing but amazing things about pasta house. We…read moredecided to try them instead of our usual Italian place for take out. We tried ordering on the website where it offered 10% off for your first time ordering online. The site would not let us check out stating invalid payment anytime we tried checking out no matter the payment method. I called to place the order over the phone and asked about the 10% and the girl who answered the phone placed me on hold to get a manager. A woman got on the phone who said she'd be happy to take my order so I explained about the discount. She said there's no manager in the building and she can't make that call so I could either place the order with her or keep trying the site. I decided to just place the order with her. We were told thirty minutes for pickup and when we got there it still was t ready so we had to wait a little longer, which we didn't mind. There was, however, a very clear issue with communication and training there. The person answering the phone didn't know how to ring in orders, so she'd have to get the server over to ring in any phone orders and the server apparently still had issues ringing phone orders and couldn't figure out certain things. It wasn't very busy but was just discombobulated with the chef being the one to bring us the food. When we got home, the food was piping hot and smelled delicious, however the portions were abysmal. I got the fettuccini pasta house and it didn't even cover the bottom of the pan. For $25, I definitely expected more. Is crap and seafood expensive? Yes. I wouldn't have minded if the container had a bunch of pasta with some sauce and then topped with some seafood but there was just a few bites. I always have leftovers and with this, I ate it all and was still hungry. Not to mention that it didn't taste like lobster sauce. Other than the crab, it just tasted like seafood Alfredo. The calamari tasted really good, but again, really small portions for the price. The lasagna my mom and daughter got looked burnt and for $16 was barely more than a few bites. Between the service and the food, we really weren't impressed. I know places have off nights, so maybe that's the case, but I think it says a lot that a restaurant was operating with no manager/owner on staff on a weekend night and the staff are clearly not trained or communicating properly.

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Chick-fil-A - hotdogs - Updated October 2026

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