Shout out to Beth Scott at drive thru and the young man who took my order and giving me a nugget of insider info about this location. For the last 6 months, this location tucked away in Lake Forest near its City Hall has been serving mini chicken bites all day and I had no clue. I find out that the Laguna Niguel Location has also now started to do the same. Now, one will no longer have to try to scurry to get to a location before the 11am time frame to snag a few minis. Thank you to the drive thru server who provided this opportunity. The one thing I can say, is that the bread on the mini chicken bites can be a bit doughy if that makes sense. All in all 4/5 read more

Roger - Shift Lead RUDE I do not live in the area and am only here about once a month. That doesn't mean I eat at Chick fill A when I am here. I drove through beginning of Dec about 30 min prior to closing. I ordered grilled nugget meal. My order was there right when I paid as I was the only one in line. I thought Wow that was quick. I only opened the bag to eat my waffle fries as I was driving. I got home 20 min later I opened my nuggets and they were so dry and very dark ( not just the grill marks ). I have traveled this way before eating my nuggets at home. It was too late to call so I called the next day and spoke to ROGER the shift lead. I told him how quick I was handed my bag and how the nuggets looked. I said it appeared that they had been sitting there too long and maybe I was given whatever was left at the end of the day. It was easy to see they were not edible and not chick fil A standards. The response from Roger was "what do you want me to do about it. ? That was yesterday. ". I said well you were closed when I got home. Roger -" maybe they dried out on your way home " This continued with Roger and I. His attitude only fueled me to keep going to see if he would show some good customer service. Nope. Roger - "you could always come back but without seeing them when you got them we can't do much. " I told him this call was initially to let him know about the nuggets. I wasn't looking for anything. Just an FYI So he tells me he will send me a gift card for the nuggets. The whole time Roger is sighing heavily and often on the phone, like I am wasting his time. I got the gift card and put it in my wallet for the next time I wqnted chick fil A. This El Toro Road Laguna Hills store is by my mother's house and so I figured next time I want it I will go there. Here we are today March 10th and I am leaving my moms and it's dinner time. So I decide to go inside to eat instead of in traffic. Roger is at the counter and I give my card and order fries and a drink. Roger says "sorry you can't use this card because it's expired " and hands it back to me pointing out the Offer Expires 12/31/2025 in small print. Not sure why that has an offer expires. It was my money wasted on the nuggets so I should have been sent a gift card not this. I said I didn't realize that and I rarely eat at any chick fil A's. A Roger "so what do you want to do ? Still want the meal ?" I said yes and continued with my order. At this point I had not told Roger that he was the one that sent me the card. All I did was ask for corporates number. Roger "mam corporate is not going to do anything for you. They will tell you the same thing that the card is expired." Now Roger is very animated and clearly done with me. (There is no line of people behind me) I told him Roger you are the same person I spoke to when I had the dry nuggets. Roger - " I don't remember you mam". I said it doesn't matter because it was a while ago. Roger loudly says the same thing. I ask him if there is anyone else here like a manager and he said no. Roger " so do you want your meal "? OMG I am so irritated by his rude attitude and mannerisms. All I want is a professional person that listened to what I said. I said i had the problem the first time I was ever here and now this is the second and it's the same person "helping " me. I had to ask for the corporate number 3 times. What got me so mad was his response to the situation especially when I told him he was the person that sent me the card. His response of "you could have used it anywhere not just here ". I said I don't eat chick fil A that often and I was given a shrug of his shoulders. I told him that he was rude and he said he wasn't. He doesn't have any accountability for his own behavior and none for chick fil A that he represents. I plan on calling corporate tomorrow. Not for a gift card but to let them know and the store owner/manager how this Roger Shift Leader represents Chick fil A. Lastly I have worked in fast food places in the past and customer service for a long time. I know what is right and what is unacceptable in this industry. ROGER is a big NO for me and of course I will NEVER come here again. I would rather eat a protein bar at home then have an encounter with Roger again. He needs a lot more training and maturing. read more

My husband loves Chick-fil-A. This Chick-fill-A is at a convenient location off El Toto Road so we usually stop by to get lunch while running errands in the area. We went through the drive-thru today & got a couple chicken sandwiches and waffle fries. I can never finish that whole sandwich so ate a half of the chicken breast without the bun, and added some lettuce and grape tomatoes at home and it was very good with their bbq sauce. Also dipped the waffle fries in the bbq sauce with added Tabasco sauce. So yummy! Hubby had no complaints about his chicken sandwich and fries. :) The associate at the drive-thru was polite and respectful. In fact, we never had a bad experience with Chick-fil-A employees. They all appeared to be well-trained and respectful. Great job in the training there. read more

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On Saturday near closing we ordered two of the Jalapeño ranch club sandwiches, which cost $15.99 each. This was done over the mobile app, and it said the sauces were included. We picked this up in the drive thru, and when we got home we realized there was no jalapeño ranch sauce, which was the whole point of the sandwiches. We just had two plain overpriced sandwiches. We called customer support the following Monday, since they are closed Sunday. They agreed that we didn't get what we paid for, and said we'd be getting credits for the sandwiches. However the following day I get an email from the Karen, the manager of this Chick-Fil-A, and she said they reviewed footage, and the mistake was on our part because we asked for too many sauces (we also had fries and some other things in the order). We spent over $50 on this meal and they are being stingy over two sauce packets. I will never go to this location, or any other Chick-Fil-A, ever again. read more

Chick-fil-A - Fast Food Near Me - Laguna Hills, California

First time to Chick- fil-A. Violet who helped us with our orders was super we were lost, she was awesome I'd come back just to see her the restaurant is sparkling clean. We took our orders home to enjoy (2 mile drive) my Cobb salad was very good the greens could of been chilled to make it delicious, lots of large pieces of breaded seasoned chicken the cherry tomatoes were chilled crisp and fresh avocado dressing was great The 2 other combos spicy chicken and grilled chicken were less than stellar both my wife and 90 yr old friend were disappointed chicken was a small portion. Waffle cut fry's were also small portions soft and could have been cooked longer, both didn't finish them. My wife's chocolate shake was good it came with a cherry. We were taken back by the $40 cost I think we need to give C-F-A another try and we will. read more

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Ice, ice baby Vanilla Ice, ice baby Vanilla Ice, ice baby... Why the 3.5 rating I'm not sure. We went thru the drive thru after a day at the beach and the service was quick and pleasant. Yahir the FOH Champion took our order with easy. Mary at the window allowed us to add on to our order at the window after seeing her make a shake we couldn't resist to try one. She added one vanilla milkshake to our order. Spicy chicken Deluxe hit the hunger spot after a day in the sun. Sorry no photos the empty boxes. The CFA ice makes me want an ice maker that makes their ice at home. We didn't make our way inside since the kiddos knocked out. But it seemed like a good place to eat with all the amenities you expect at a CFA and a Total Wine next door. If we are in town we will definitely be stopping here again and getting our ice iced drinks and chicken sandwiches. God bless read more

Chick-fil-A - Woops I ate it again, got nothing to show - Fast Food Near Me - Laguna Hills, California

Service good. Fast. Food was typical CFA good and warm. I had the minis for a quick snack. All that very good. A suggestion is that when the employees come out to the dining room for their breaks, they should not be using their phones on speaker. Using phone is fine, but not on speaker and loud volume. It's annoying. The short time I was there, three different employees sat in the dining room and used their phone speakers to have a loud call or watch loud videos. Since there is already music, the volumes of the phones were quite high. Headphones or a break room would be better. Go. Eat Well. Bring headphones. read more

Chick-fil-A - Couple Minis for a snack. - Fast Food Near Me - Laguna Hills, California

It's now a tradition for me to get a heart shaped box of chicken minis on Valentine's Day! It was no different this year but I had my food delivered. I got chicken minis in a heart shaped box, had browns, and a large Dr. Pepper. It came quickly after I ordered it and to my surprise, the Dr. Pepper wasn't included. They left the straw but no drink. I don't know if it was the location of the driver that forgot my drink. I got it refunded so there was no issue there. Overall was a yummy meal and I got Dr. Pepper late from my boyfriend! read more

Chick-fil-A - My Chick-fil-A Chick-n-Minis - Fast Food Near Me - Laguna Hills, California

I come here weekly so I'm sad to learn the owner of this location has turned to the dark side and created a policy against asking for an extra sauce with your order. Literally just wanted one and EVERY other location in Orange County will give you as many as you ask for and I couldn't even get ONE. I even offered to pay but the shift manager this morning refused to help me even just this once...little does she know I was just there the day before like I am every week and an employee gave me extra sauce so basically the employees will help you out, but the shift manager and owner don't care at all. She didn't even apologize and walked off so I left feeling so unsatisfied that I'm leaving this review and will gladly just go to the other many locations in this area who are generous so my experience won't be ruined over not getting enough sauce :( read more

Great food, outstanding service. Store was very clean and everyone was pleasant and helpful. Nice ambiance for fast food. Good experience overall! read more

This is by far the best chick fil a in the area. Possibly one of the better ones overall. It's a very busy location and the management do a good job of keeping the drivethrough quick and efficient. Food is always hot and wait is almost always acceptable. They are also one of the only stores that offers chicken minis all day long, so add on for that as well in my opinion. read more

I got the best greeting from the store operator (I think that's their title) when I was served my lunch: welcome back! Beth recognized me for returning! Thank you! My pleasure! For the record, my regular lunch is the cobb salad with spicy filet and avocado lime ranch dressing. And, this store slices the chicken filet for you! Not every store does that. One more special feature is the contact-free touchless trash disposal. Whirrr! read more

I don't know if this was a one hit wonder or if this is how their food is every day. Because I don't normally eat Chick-fil-A, this is my first time eating Chick-fil-A. I wasn't a fan of the chicken, but they sent me the best mac & cheese I have had since preschool when they would burn the bottom of the Mac and get some delicious golden cheese bits in there. It was so good that the next day I ordered from the Chick-fil-A in Irvine, but that one was slop. So a message to this Chick-fil-A do it again please do it every day and thank you. read more

Stopped at 6pm to pick up a quick cooked dinner. The line was sooo long but moved through the drive-thru so quickly. Tried out the new barbecued chicken sandwich with bacon and a container of mac & cheese. When I got home it was still hot and so I unwrapped it and the sandwich was so thick and so delicious and huge and I didn't have room for the mac & cheese, so I saved it for another day. The next day I had mac & cheese and it was the most delicious mac & cheese. I've eaten in a long time they made it yummy if you're on El Toro Rd. and need a quick dinner pick up just say Lenore sent you and enjoy this delicious quick meal. read more

Laguna Woods is a dead, depressing city pretty much made up of expensive subdivisions and establishments brought to you by corporate fast food chains. Service here is good. But the food quality is mass produced over seasoned battered chicken between two pieces of bread and a pickle. No love at all. The waffle fries are pretty decent. The sauces are too sweet, too creamy or too sour. Extreme flavors with no finesse. This review is based on ordering the #1. Maybe I made the wrong choice. read more

Chick-fil-A - Façade - Fast Food Near Me - Laguna Hills, California

Unpleasant experience and unhelpful staff. Also watch out for their policy on sauce! lol read more

Chick-fil-A never disappoints with its consistently friendly service and delicious food. The chicken sandwich is perfectly seasoned, crispy on the outside, and tender on the inside, and the waffle fries are always hot and fresh. The staff is welcoming and efficient, making the whole experience smooth whether you're dining in or going through the drive-thru. It's a reliable spot for a quick, satisfying meal with quality you can count on. read more

I am not sure why this Chick-Fil-A has a low rating we love the service and friendly faces and have never had a bad meal here from chicken noodle soup, market salad, chicken nuggets and Chicken sandwiches. We also love they serve chicken minis all day long. Great service and food! read more

I was just in their drive through, we got 2 meals and 2 entrees and I wanted to get more sauce and they said no the minimum is 5. I offered to pay for them and the gentleman said, no we won't even give them to you. I walked back inside and I asked for ketchup and I told the lady they forgot to put my sauces in there (can you imagine). First she rudely was like HUH?? Then she even checked the time on my receipt to make sure that I was there then took forever to give me 4 more sauces... What the heck people, CFA's customer service used to be really good, now you can't even pay for sauces. read more

One of my grandson's must go to following school. Food is delicious, affordable and definitely "bang for one's bucks!" The friendly staff tops off the always great experience/visit. It's always a joy to see Beth the owner walk thru and visit with the customers, remembering our names and inquiring about our respective lives. Kudos as her attentiveness to details reflects in her manager Jesse and staff. read more

Just awful customer service, for a company that says it CARES, I just don't see it!!!! I had to call the Chick fil A customer service line 4 times after going back with someone named Karen Marie from this location who has no value at all!!!! I used my rewards for this order and my receipt which I have provided multiple times reflects a discount was applied. See picture attached- They still charged me full prices on all my items and did not honor my rewards or acknowledge that my receipt reflected that discounts were being processed. I submitted a charge back with my bank and saw my receipt paperwork so this should be straight forward to resolve. A Complete waste of my time and will avoid this location for any future purchases. Again no value from anyone I worked with just the same spiel that this should have not happened and a repeated cycle of different agents stating this is not how we operate. Well look in the mirror and see what you are saying and no action being taken!! read more

Chick-fil-A - Fast Food Near Me - Laguna Hills, California

****ATTENTION OFFICE WORKERS**** This location does not allow pick up of multiple orders. If you are trying to pick up lunch for a coworker, be prepared to have your order cancelled. read more

I had a reward that was expiring and the chik fil a near us was closed. Thought that since my wife was in the area that i could use the reward and she could pick it up. Nope, for the first time ever after doing this at multiple locations it was denied. I could not cancel the order and had to call customer support and explain the situation to have it credited back to my account. Needless to say, it was a disappointing experience. We won't be back at this location. read more

Ordered breakfast online and went to drive-thru to pick up in the morning. Process of picking up was easy and food received was accurate since the order was on the bigger side. Food was great, came with lots of sauce which we love. Employees were friendly. read more

Chick-fil-A - Chicken, egg, cheese muffin - Fast Food Near Me - Laguna Hills, California

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Placed a large order on a hot day and they wanted to charge me 50 cents for a cup of ice. I can't recall any fast food restaurant ever wanting to charge me for ice. What will they do next! Charge for water also. It is small issues like this that really turn people off. I will never visit this location again, just for 50 cents. read more

What's not to love?! The food is always fresh and hot, and the employees are always the absolute sweetest and happiest people you will ever meet. Service is quick and efficient even when the lines are long. And ordering through the app for drive thru pickup makes things even quicker and easier! I love that you can get as many sauces as you want for no charge. Chick-fil-A is one of those places you simply can't be unhappy at. The employees are almost guaranteed to put a smile on your face and boost your happy! If only the rest of the world could have this level of customer service! read more

Chick-fill-a employees are always so attentive and kind. Never fail to make me feel welcomed and satisfied! I often do drive through when I come but the times I have gone inside it is always clean and seats have always been available! Food is always quick and always satisfies! read more

Located in a busy parking lot off El Toro. Lots of seating. Bathrooms available to customers. Fair service that is friendly. Quality food. read more

Chick-fil-A - ows customers at a fast food restaurant - Fast Food Near Me - Laguna Hills, California

Food service ambiance, super nice and careful employees. Fast delivery to the table. Kind and nice. Food is hot and fresh! read more

Chick-fil-A - Spicy chicken deluxe, waffle fries, lemonade! - Fast Food Near Me - Laguna Hills, California

I have food poisoning from chicken strips from here, from yesterday 12/24/24. "What could improve?" Cook food longer so people don't get sick on it. read more

Ordered 2 spicy chicken sandwiches and when I opened them up, both had pieces of chicken in them HALF the size of what they have always been in the past. If this is the new size I wont be ordering from here anymore. read more

Every time I go to this specific chickfila they always get my order wrong. They gave me a sandwich with regular buns instead of the pretzel bun and after I went back they only changed the top bun. Why try to be sneaky, this just ruined the experience overall and messed up the sandwich. read more

One of the better CFAs in Orange County. Food is delicious as always. What separates this location is its clearness and friendly employees. You can tell this operator really cares about the customer experience. read more

Evan was very difficult to order from in the drive through today. He didn't listen and spoke over while trying to order. He was very rude. Then when we didn't everything we needed, we went in to get another one, the manager kept walking by and finally I asked for a fork and he was rude and said hold on a second! read more

I've been going to this chick-fil-a for years and they never disappoint! The staff is always very polite and efficient. The drive thru line usually goes fairly quick, it also help to place the order in the mobile app to expedite the process! read more

When I go to this Chick Fil A, they never give me the correct amount of sauces I requested on the App. Today, I decided to order at the drive through and specifically told them to make sure they put all my sauces in the bag. Upon checking the bag, I noticed that I was missing chick fil a sauces. The man then told me they are only allowed to give two sauces per order. I told him that the app allowed me to request more. He then told me these are the location rules and argue with me over giving me two more chick fil a sauces. I told him I would give two ketchups back for them and he said he could only give me one chick fil a sauces. Then on top of that, this location always gives fried that aren't all the way full. Chick fil a needs to do a better job at vetting out their franchisees to make sure they aren't greedy and stingy. I am a chick fil a one member and I am very dissatisfied and disappointed with this behavior. It goes against Chick Fil A values and promise. P.s don't contact me offering to rectify this. With the way i was treated, I will never go back. I hope you take this as a lesson and treat your customers better. read more

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This is consistently a high quality fast food chain and this location isn't any different. Very clean inside and the line moves very fast and the food is delivered hot and quick. When I arrived in line there were a few people ahead of me and they opened up an additional register immediately to take more customers. I had a deluxe spicy chicken sandwich and waffle fries. Both chicken and fries were hot and crispy but not in an overcooked fashion. I would definitely recommend people go to this location, however what is keeping this place from a 5 star review is how chaotic the drive thru was operated and how confusing and difficult it was logistically to both park and access the building. However they are very customer service oriented and have a feedback section next to where people enter the line for high visibility and I think candid input from consumers. read more

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I stopped at this Chick-Fil-A to redeem the free chicken sandwich I got from the app for filling out a survey from my experience at the Foothill Ranch location. They brought out my food to me within a reasonable time, and as usual, the staff at Chick-Fil-A is highly courteous. Would stop here again in the future. read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - Laguna Hills, California

Piece of hair found in my sandwich today 11/2. Called customer care and all they could do was apologize. Called the store and no answer. Not very helpful. read more

Chick-fil-A - Hair in Chick-fil-A Deluxe Sandwich - Fast Food Near Me - Laguna Hills, California

No cars in line, why do we have two "order-takers" standing around doing nothing? Please, it's pretentious. You're not In-N-Out, just stop.