I have been going to Chick fil A for many years. About 2 years ago, I noticed the chicken strips seemed to be not as good a quality as I was accustomed to - from virtually no gristle to some in every bite. But, I keep trying to continue going there. The service is always good. Recently, I tried the Cobb salad from the Kingston Pike Bearden location in Knoxville Tennessee, near where I live. It was great. However, the next one was almost inedible. The lettuce was mostly brown. I hate to see chick fil a go down the "unpredictable" road for consumers. I've watched this happen so many times before with restaurants. Customers start hesitating or deciding not to give it another try as it's unpredictable what they will receive. Maybe stockholders have gotten greedy and don't care about the quality as long as their returns keep increasing? read more

I really enjoy this location! I prefer sitting indoors, and the staff are always friendly, attentive, and helpful. They consistently check in to ensure guests have everything they need, including timely drink refills. I highly recommend stopping by, especially if you're traveling and exiting in this area! The food is also wonderful and comes out pretty fast! read more

The customer service at Chick-fil-A is impeccable. The dining area is always clean. I don't get the frenzy on the food the chicken sandwich I had was ok and the waffle fries are fine. My wife loves the place so whenever we take a trip and we see one I stop for her. Sorry but I'm not a huge fan of the food. read more

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We were traveling and as usual when it's lunch time we try to look for a Chick-fil-A. We found this one right off the interstate. We pulled into the Curbside order place. I used my app to place our order. It said the order would be out in 2 to 5 minutes. In less than 5 minutes the order was at our truck window. It was everything as we ordered. It was fresh, hot and scrumptious. read more

Let's be honest, when you think of fast food, "healthy" isn't typically the first thought that pops into your head... unless you go to Chick-fil-A. I've been to this location on multiple occasions and I love that there are numerous healthy options to choose from and that the service is always exceptional. Team members at Chick open the door for you, call your name for your order, and even have identifying notes on your food bag (like purple shirt) so they know who you are. I like that I can get chicken salads and egg white breakfast sandwiches here and that I can also get a side of hash browns, fries, or fruit. Well done Chick-fil-A! read more

Chick-fil-A - Market Salad - Fast Food Near Me - Knoxville, Tennessee

I love almost every Chick Fil A I have been too but this location might be the best of all. Super busy location but you would never know it the way the process you through the drive thru. They keep several teams in drive thru and can get you in and out faster than any drive through not named Chick Fil A, and likely beat those too. read more

For as busy as this place was both drive-thru and inside they moved. The only thing I was a tad annoyed by is they had an employee start working the line with orders right as we were about to place ours. Why that kid couldnt start behind us was a bit annoying cuz it did delay us a short bit. But other than that it was good. I got a chicken wrap and it was really good. read more

Chick-fil-A - My grilled chicken wrap, frues and drink. - Fast Food Near Me - Knoxville, Tennessee

In these perilous times, smooth curbside pickups are essential; I'm very pleased to report that this Chick-fil-A handled it wonderfully on my last visit :-) The staffers we interacted with (all with totally safe social-distancing) were friendly, welcoming, fast and efficient. The cashier in particular was completely awesome, and should get a really big raise! Our post-Pandemic world is in desperate need of friendly, efficient staffers like the folks who work here. Combine that with the continued good taste and high quality of the food they serve and I'm a total fan :-) read more

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stopped in here one day after a day of shopping. The usual chic fila service, pleasant atmosphere, associates pleasant (always seems to be too many associates tho just kinda crowding up the areas). Food came out timely, hot and delicious. read more

This Chick-fil-A is one of the least customer friendly location. The staff and management is rude, they constantly don't have enough breakfast items or just mess up your order 9/10 times. I WOULD NOT RECOMMEND THIS PLACE!!! read more

Ordered a 5 count kids chicken nuggets . The Waffle fries and drink, were good. The Nuggets consisted of one nugget and 4 small pieces. See photo. Prices are way up and quality is way down. Wake up and pay attention Chick-fil-A. read more

Chick-fil-A - This is a 5 count kids nuggets! - Fast Food Near Me - Knoxville, Tennessee

My wife and I went through the drive thru today and we were both super impressed by the efficiency and politeness of the staff here! We went during peak lunch time so there were many cars in line, but it didn't take long to get our food because of how quickly everything moved. Our order was correct and the food was delicious too. We will definitely come back to this location the next time we want Chick-fil-A! read more

I love Chick-fil-A and the vast majority of their locations are great. They employ very friendly people that generally want to serve with a smile. But this is a horrible location due to their very poor management team and maybe the operator. I have had many problems at this location and have never had a manager treat me the way I have been treated when nicely asking that a missed item listed on my receipt be fixed. A very young manager accused me of trying to still a French Fry when I just paid for my order of 8 full meals at over $70. read more

Five were old and crunchy. I asked for two Chick-fil-A sauces and one buffalo and I got one Chick-fil-A so and two barbecue which is not even what I ordered and she asked me twice what part I wanted. She did not listen to me. read more

I love Chick-Fil-A, and have always loved their food. I'm just a little upset with the thought behind this new location. First it is not easily accessible, you either have to turn in by Texas Roadhouse, or in the shopping Center where Knoxville Wholesale Furniture Clearance Center is. -Accessibility to your parking lot = bad -They have 2 lanes to order in = good -Only 1 window to pay at = bad, causes an even larger backup -Wait time = bad, much longer than the old location because they only have 1 window now -If you want to get out of the line but have already pulled in it = bad, you're stuck because theres no way out Overall Chick-Fil-A I love you but I swear you could have kept that other location open and you still would have been busy at this one too. I could care less about eating inside just as long as I can get my food at a decent time (in your drive thru) & be on my merry way, which now seems to be kind of impossible at this new location. I'll go here I just hope others feel the same way as I do. Cheers & Enjoy! read more

Went inside to place an order. I go to this one often and they've always been open inside. We walk up to the register and they tell us they won't serve us unless we go in the drive thru which obviously the fire truck won't fit. They told the fedex guy behind us the same thing. Wouldnt even let us pay at the register. Out of all places I wouldn't expect chick fil a to do this. read more

It's pretty good. Way better than the Turkey creek location, at the TC location I ordered extra cookie crumbs in my yogurt and they came out to the car to collect 23 cents...if they wanna be that way then fine, next time you forget my second slice of 30 cent cheese I'm going to pitch a fit. I like this location a lot better. They aren't stingy like the other location. They are however slow with curbside, I've had to flag them down a few times because they forgot about me. My suggestion is that they add another sign to the drive thru. A lot of the people pulling out of the drive thru don't stop, even though there is a stop sign. They need to add another sign. read more

As always Chick-fil-A went above and beyond in "their Pleasures" name. From the time I walked in to the time that we left the cashiers were so polite and helped me through some of the new processes that they were trying out of this location. I love some of the new seating that they have implemented as it feels more upscale and not like a fast food restaurant Chick-fil-A usually has. For the kiddos they have a nice indoor playground that is good for All Seasons. Go let your kids burn off some energy and you will not regret it. Most importantly the food was on point this day and I really don't have any complaints. The location and parking is a little weird and confusing especially if you're used to the West Towne Mall area but other than that everything is okay. Now go eat more chicken and have fun! You have my approval. read more

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A friend brought me some Chicken Noodle Soup today as a gift because I hadn't been feeling well. Nice, right? When she arrived at my house, the soup had spilled completely into the bottom of the bag because the container lid was not attached completely. Therefore, it was not edible. I tried at least 3 times to write a complaint to Chick-fil-A, but they wanted a phone number of the store from which the soup was purchased and the way the soup was purchased (card or cash). Of course I had neither of those things because the soup was a gift. So now I cannot complain because I didn't actually buy the soup! I have a picture of the soup if they want it. read more

What can I say? They are always busy and somehow faster than every single fast food place. Always easy fast and delicious. Outstanding service, quality, and performance. read more

As usual, Chick-fil-A doesn't disappoint. Same high quality food, courteous staff, and clean facilities. This location is brand spanking new, and although there is plenty of parking, it is on the corner of Kingston and Morrell which makes for some heavy traffic coming and going. Worth it. This location has a kids play area which as every mom knows is a godsend. If you've been to any Chick-Fil-A, this one is not much different. I would wait until a month or so after the hype has subsided. It is super crowded starting at 11 and the staff is still being trained. As I was sitting at my table for about half an hour, I had four different people on six different occasions ask if they could help/if food was cooked perfectly/if they could get me a refill. Tad annoying? Yes but I can't hate on overzealous politeness :) read more

This is the first Chick-fil-a restaurant I have ever visited that has a big parking lot. And the employees are always pleasant and friendly no matter the location, but I think Melody at this location might be the sweetest girl on the planet. Our chicken egg and cheese bagels were ready fast and hot, and Melody's customer service was excellent. This was a good stop to grab something quick during our travels. read more

This used to be an excellent place to have breakfast in a relaxed atmosphere. Not any more since they stubbornly refuse to re-open their dining room. Since they now have only long drive-through lines I can only give them two stars. Their dining room - even at 50% occupancy - is still far more customer-friendly than a hectic drive-through window. read more

To be honest I just think it's ridiculous to stop serving breakfast at 10:30. Not even 11. I mean cmon. Serve it all day you cowards. Its 2022. read more

Great food and excellent service!! It's obvious the employees are treated right and trained well here. The food is always prepared well and the orders are accurate! read more

How about a moldy bun for breakfast? Been to this location twice now and was disappointed both times. First time the bun was frozen. This morning it was moldy. Service is slow and awkward. And the manager that I spoke with over the phone had the pat, come in and we will replace it. I am already at work, which is why I went through the drive through. There is not time to go back. Oh well, now I know to go to Starbucks instead from now on for breakfast. read more

Chick-fil-A - Moldy gf bun, anyone? - Fast Food Near Me - Knoxville, Tennessee

I love Chick-fil-A but this was a little disappointing. More so because of they had to get me three different sets of sweet tea and the first one tasted old and the second ones were so watered down, it tasted more like water. This is the first time I've ever had problems with this location but it just seemed like one person made all of the sweet tea and just didn't care when or how they made it. Other than that, I have had no problems with this Chick-fil-A. read more

Great food and good service like all chic fil a's! The manager was nice and friendly and apologized for the chicken salad sandwich not being on the menu any longer. No complaints here what so ever! Chic fil a is always a quality and family friendly place where the service is quality and the people working in the back aren't ex-convicts and registered sex-offenders! read more

Chick-fil-A - Fast Food Near Me - Knoxville, Tennessee

Everything is good 90% of the time. Today the English muffin was pieced together by the wrapper cheese. Could have used a different English muffin. Employees are usually cheerful in the morning. However, this gentleman was still half asleep. read more

Quick drive thru. Dinning in was also quick and easy. Food came as expected. Great service. Professional staff. Facility is nice and clean. Giving 4/5 just based on their chicken compared to other chick fil a restaurants around. Their patties seem to be thinner and mask just a little bit of flavor when compared to others. Will definitely return. Great experiences so far. read more

I personally think Chick-fil-A is okay. Their chicken is not my favorite but I would choose it over other fast food places. I like the play area for little kids. One problem was that we ordered a sandwich but it didn't come with our food. I do think that their ordering system is unique and should be used in more restaurants. Our food was served up really quickly which is a good thing because we stopped while traveling and needed to get back on the road as soon as possible. The free Wifi was also definitely a perk. :) read more

We used the app for the first time today. As the app was just circling, my spouse went inside to make sure the order was in fact received. As she was talking to the young man doing deliveries (very helpful and courteous), the manager proceeds to chastise him about "staying focused." Afterwards, my spouse went to talk to her as it was extremely poor leadership/management, but Becca W. was too busy to talk to her. Meanwhile, Becca was verbally frustrated with other employees as well. It has always been our experience that Chick Fila has led from the front with impeccable customer service and appearance of strong leadership and management. I was appalled by this occurrence. I do understand people have bad days, so it is my hope that this is not Becca's norm. read more

Very fast. Excellent food. We were inside and watched the cars roll through the drive-thru without hardly stopping!

rudest chick-fil-a staff i've encountered with. had a horrible night at work and looked forward to my chick-fil-a breakfast. drive thru employees never smiled. as i was driving following the line the lady that was supposed to tell me which car to follow ended up just screaming my name and yelling for me to follow a car. only two stars because my order was correct and the window employee was nice (the only one) read more