DO NOT COME TO THIS ESTABLISHMENT (former employee warning)
I normally don't leave reviews, but this one is necessary, especially coming from someone who worked here. My experience at this Chick-fil-A was genuinely awful and completely opposite of what the company claims to stand for.
On my very first real day, I was snapped at by a crew captain named Joanna because I grabbed a pack of towelletes from one stack instead of another. It was a small mistake, (also something that wasn't a big deal), I mentioned how weird her reaction was to upper management (Alex), but after that, it was clear she held a grudge and the rest of the team followed. The entire environment felt like a high school clique. Groups of employees would gossip in Spanish, laugh, and exclude me constantly. It was childish, uncomfortable, and completely unprofessional.
I tried to bring it up to management, but nothing changed. Managers like Alex and Josh joined in on the cold treatment. I'd greet them, and they'd ignore me, then immediately turn and greet other coworkers right after. It was obvious I was being singled out.
To preface, I'm part Hispanic and fluent in Spanish, but I generally prefer to speak English at work out of respect for everyone. The staff here didn't share that courtesy, they made Spanish their default and even talked badly about customers in front of them. It was embarrassing to witness and made me feel awful working there.
Also, the amount of inappropriate jokes they make with each other, such as the HIGHER. Management like Josh joking about being sexual with one of the crew members was revolting. How can you be manager and do that and still think you have authority? That's how no one will respect you, and how you catch a case for sexual harassment. In addition, co worker don't perform basic hygiene to themselves, Alex the higher manager smelling overwhelming of body order, like stank really really bad. Any time he would lean close to me I had to hold my breath because it was nauseating. Basic hygiene should be a no brainer in the work place especially if you're going to be interacting with guests and making first impressions. ESPECIALLY IF YOUR ESTABLISHMENT DOESN'T WEAR GLOVES WHILE TOUCHING FOOD, like this location.
This is the worst Chick-fil-A I've ever been to, let alone worked for. The hospitality that Chick-fil-A is known for does not exist here. The employees are rude, they make mistakes on orders, they slack off and go on their phones causing order delays, and they gossip instead of helping guests.
If you want the real Chick-fil-A experience, the kindness, professionalism, and respect go to a different location. This one is toxic from the inside out, and also the buffalo grove location. The owner needs to revamp their entire crew because as you can see by the other negative reviews, their behavior has been effecting customers, and leaving bad impressions that make them not want to come back. Save yourself peace and sanity and go to the one in Vernon hills. Name tags to be cautious of are Joanna, Karen, both Alex's, America, Daniel, Josh. read more