Our order was correct and the food was excellent and I have to commend Gabe. Gabe has been the "runner" on my last few visits and his energetic and positive attitude is contagious! You can tell Gabe takes great pride in ensuring that you are completely satisfied with everything before he darts off in between the vehicles to grab another order. I enjoy having someone who appreciates your business and has a smile for everyone. I can't imagine having to deal with John Q. Public, I've heard some of the exchanges from my own vehicle and I know it's got to wear down anyone's spirit. Gabe seems to take it in stride. If you're his supervisor, please let him know he's doing a phenomenal job and his enthusiasm is not overlooked or unappreciated. Go Gabe! read more

This is the SLOWEST chick fil a - I have never waited this long for food at any other restaurant of the same name. Why is it this way???

This is definitely not your typical Chick-fil-A experience. Although the food was good, only one line at the drive-thru and the order was taken by the typical drive up and speak into the speaker box. A good while to wait to get to the speaker box and then a much longer wait to get to pick up your food. Also kind of tough to drink your drink without a straw. Make sure you check everything before you drive away from the collection agency otherwise you'll be up the creek. This is what taught me to keep straws and spoons in my car read more

Charged me for an item that they didn't put in the bag. I've never had this from chick-fil-a in the past. Looks like this is a reoccurring problem based off the below reviews. read more

They had some soggy buns and soggy meat !! The workers were blasting rap music and twerking outside the drive through line.

Sat in line to order breakfast at 9:30. Did not get to order for 30mins. Or even move!!! Did not get breakfast at all!!! If it is going to be called fast food then make it fast!! read more

this chick fil a is by far the worst one I have ever experience. The quality of their food is not on par with the rest of the franchise and their service constantly forgets to put sauces in your take out. read more

Food was good as always it's Chick-fil-A of course, only writing this review because I came on a very busy evening, I understand being stressed and wanting to go home but the young girl outside taking orders seemed so annoyed and came off quite rude. They also messed up my order twice, I'm not too upset because I understand they were busy. read more

Not only was service very slow, but I didn't mind it much, the thing that bothered me the most was not receiving my 2 Mac and cheese even tho I got charged for it and stuff acting like they didn't care read more

This location is so very slow. I don't know what they are doing wrong but they are not fast at all. Please fix this asap!!!

second time they messed up my order I asked for deluxe and they gave me a regular I don't understand what the issue is the package and order receipt will say deluxe but then its a regular missing all of its toppings‍ read more

The worst chick -fil- a in Jacksonville NC. They spent money to remake the outside but it's what's inside that's hurting them. The service is soo slow. There could be 5 cars in line and you're waiting at least 30 mins. The fries I received today was stone cold. And I waiting about 40 mins just for fries and a sandwich. I called the store to file a complaint but no response. Please address the internal issues here read more

I was stuck in the drive through for over 15 min. Service was terrible and slow, plus they got my drink wrong. Everyone clearly hates their job. Also when I said thank you, instead of saying "my pleasure" or even "you're welcome" or "no worries" they just didn't respond (this happened about 3 times). read more

The worst Chic fil a ever. The workers are slower than a pregnant turtle and can't get an order right. The fries are under filled and by the time I got to the window my shake was already melted. You can look through the window and see at least 4 workers standing around doing NOTHING. The only reason this place has customers is because they're so close to base. read more

I go through here often, on my last two times my chicken strips was burnt, and ain't no use to call cuz you can't get through. Fries tasted as if they sat under that light for awhile, it's a shame how these fast food and restaurants have become since Covid just serve the customers how ever and what ever! Let alone this place ain't cheap! read more

They forgot my ranch...my cashier was Courtney and I blame her for not having my ranch Besides that the sandwitch and fries weren't very well made and the chicken I got wasn't your typical Chic Fil A fresh and tasty Not a quality Chic Fil a place read more

Chick-fil-A - Half a medium waffle fry and they were wet and nasty - Fast Food Near Me - Jacksonville, North Carolina

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Was in the area visiting family and stopped here for breakfast on our way out. This is absolutely the worst Chick-Fil-A and that's saying a lot because every single Chick-fil-A I've ever been to is no question, 5 star service. First- this location has 2 lanes, but 1 was closed. They had no one outside taking orders. The line wrapped around the building and was hanging out into the place next door's parking lot. We were immediately trapped and had no way to get out once we realized how S L O W they were. Next, the lady at the window was super rude. She didn't speak to us AT ALL. She thrust the receipt at my husband. Every single time she handed us something, my husband said, "Thank you." And she said NOTHING. She handed us the food and then we realized after driving off that there was no fork in the bag, and I had ordered a bowl. That's another first for me. I had actually been telling a family member a couple days before that chick-fil-a is not only super efficient and polite, but they had never ever forgotten to give us something. I opened up the hash browns and the box wasn't even full like it usually is. They definitely shorted us! I feel like if corporate knew about this location that they would have a fit! read more

Very very slow service, messed up our order and forgot our sauces, we would've went back and asked for a redo but have to be somewhere so it's not convenient! Save yourself the time and go to the other chic fil a down the street. Fries were end of the bag and cold. read more

Food was good but I found a fly in my Peach Milkshake. I don't know if it was purposely done or because the drive thru door is always open. read more

Chick-fil-A - ows a person holding a plastic cup with a red straw - Fast Food Near Me - Jacksonville, North Carolina

Order 30 count chicken meal with large fry. Only half the container was full the fries were limp and under cooked. The tea isn't even sweet. Obviously management has not done any training read more

Don't go to this place! Waited so long and then they gave me the wrong order! people are so rude that's why they have a one star rating!

Service is terrible you might as well drive 5 minutes down the road to the other chick fil a on western

Ive been obsessed with Chick-fil-A for years I get them religiously and I was really hoping when they said they were changing the recipe and their chicken it wasnt gonna be a cheap replacement like everything els nowadays. Im so disappointed and angry, im taking them of my list not even my favorites list, i mean my entire list, i wont eat here anymore. How the hell do you choose to replace the old recipe with chicken that tastes like *literally* nothing. Im grossed out that i even tried it. How the hell does it have no flavor what so ever. read more

Hands down the worst Chick-Fil-A by far. Service is super slow. Employees act like it's not their fault. Waited over 20 minutes at the walk up window for a milkshake... they have no idea what they are doing in there. They need a revamp and some serious help here. read more

I was passing thru and checked to see if there was a Chick-fil-a and seen the reviews that came up with location. I eat at other locations two-three times week and didn't even know a bad chick-fil-a was a thing. The the chicken sandwich was tough, bun hard and fries were soggy. read more

This place has gone down hill so much. The wait always takes forever! The food is always burnt, the portion sizes are awful, and the people forever forget food! They also don't know how to work the rewards on the app. read more

Definitely the slowest chick-til-a. Sat in line for over 30 minutes, usually chick-fil-as are fast but not this one

Terrible service. I've given this location the benefit of the doubt. Every time I've come here the food has come out terrible. The fries are old and the ice cream they gave me was completely melted. The lines are incredibly slow. Worst Chick-fil-A I've been to read more

We just went by our local Chick-fil-a and ordered a 12 piece nugget, a spicy chicken sandwich, fries and two drinks. When we got home we found out that the order looked great until we opened the 12 piece nuggets. Not only were there not 12 nuggets there was maybe 9 but the are tiny. They are all smaller than a quarter. This is unacceptable for what we paid for this meal to be such a let down and not completed. I truly hope no one else has this experience. I however will NOT be returning here to this local and hope to see changes to this locations Quality Assessment of the food is corrected. read more

Chick-fil-A - Supposed 12 piece chicken nugget - Fast Food Near Me - Jacksonville, North Carolina

Been to a lot of them and this one is probably the worst one i've ever been to. Got my order completely wrong and on top of that it was cold and tasted old. read more

walking up to the door to place an order, and they locked the door at 8:54 pm. The guy was sweeping the floor and just looked at people trying to get in. The posted hours on the door say 10pm.Lazy, inconsiderate people. read more

Slowest service ever!!! Never coming back. They can't call themselves fast food if it takes 20 minutes to get one biscuit.

The worst chick-fil-A I've ever been too! Service super slow! employees just sit outside hanging out when the drive thru is backed up.

Friendly and efficient service! My order was correct, gave me more sauce than I requested and the food tasted great. It is Chick-fil-A, what more is there to say? read more

This is by far the worst Chick-fil-A. I have went to. I waited 25 minutes for a milkshake, and it was melted and they did not remake it.

For starters they completely forgot to give us four sandwiches. the sweet lady who took or Order. Give her a raise! I forgot her name But the girl in a beanie (Kenya) was so rude! My buddy made a joke and her response? "My husband has funnier jokes" like miss girl??? No one was flirting. Then when we came back and she looks at my buddy again and says "by the way he's not funny" um what??? The foods still bussin though except for that piece of hair in my buddy's food read more

This chikfila is losing a customer. The last three times we have went our food has been wrong, cold, or not even in the bag. I do not recommend coming here drive the extra mile to go to the one down the road. read more

Spent well over in hour in a line that was only about 10-15 cars long. When we finally got to the window, they gave us the wrong drinks and my ice cream cone was stale and the ice cream was chunky. read more

The line moves very slow! Sat in one spot 15 minutes before even moving up. Happened twice. Here it is 30 minutes later and still in line. This is ALWAYS.... read more

Nobody outside taking orders even though lines wrapping around parking lot twice! Then after placing my order I waited several minutes only to be told to pull forward and wait longer! All I ordered was one chicken sandwich and a beverage... read more