We stopped by for breakfast today on our way back home to Indiana. The service was timely and the food was good: wife got a breakfast sandwich and I got the minis. The only ding was that we asked for sauce and got none. In all of our years of going to Chick-Fil-As, this is a first. When we rank restaurants based on accuracy and promptness, Chick-Fil-A is #1. Culver's is #2, but it's not even close to Chick-Fil-A. read more

The Hoover Commons Chick-fil-a has messed up and shorted me on 3 occasions. They need a quality control person, or someone who cares.

We had a wonderful experience at this Chick-fil-A location. Christopher was outside taking orders, and he couldn't have been friendlier. His energy, kindness, and professionalism made the entire visit feel extra welcoming. We stopped here on the way to the beach, and it was really such a great experience for us. Service was fast, the food was fresh, and the whole team kept everything running smoothly. Experiences like this are exactly why Chick-fil-A continues to stand out. Highly recommend this spot. I really think this is one of my favorite locations now. Everyone is always super helpful and kind. read more

This is by far the worst Chick-fil-A I've ever been to. I had a mobile order yet waited in line for 25 minutes to get my food. They really need to step it up at this location. There are two lanes for the drive-through. Once I got up to the window, I had to ask them if my food was ready. And apparently it was sitting there on the counter. Come on. Chick-fil-A your franchisees should be better than this. read more

This location has been renovated and it's really nice inside. Since I was nearby, I decided to dine in for lunch. I used my reward for 5 free nuggets and I also ordered a medium fry with no salt. When my food was brought out to me there was salt on my fries (a lot) and I only had a 4 piece nugget. Sigh Service is consistently good ... it's the dna of Chick-fil-A! Unfortunately, the food was disappointing..... read more

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This Chick-Fil-A is located off one of Vestavia's main roads so it gets a lot of traffic. Thankfully, the parking lot and drive thru lanes are pretty big and mostly accommodate. I typically order through the app so I appreciate the quick and friendly service from their team. Even when I've gone during peak lunch hours they were still upbeat and helpful. My food has always been hot and I haven't had any issues with incorrect orders. The property tends to be clean and welcoming, making parking and driving thru an easy process. If you stop by when it's not peak hours you should have an even be read more

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We stopped at the Hoover Commons location to try the new pimento cheese chicken sandwich last fall and now we are back today for chicken minis and hash browns. This location is efficient and fast. The restaurant is always clean and the staff is very friendly. I highly recommend this chick fil a - and bring back the honey pepper pimento cheese sandwich !!!! Please !!!!!! read more

Chick-fil-A - The best minis ever!!!! - Salad Near Me - Hoover, Alabama

20 min for a pick up order ridiculous! And check y'all's order Won't be coming back don't care at all worst experience at a Chick-fil-A read more

Chick-fil-A - ows the interior of a car - Salad Near Me - Hoover, Alabama

When i walked in the team welcomed me in. When i ordered the lady at the register was very polite like usual. There was no mess at my table. It was spot less but I would have to say that the bathroom needed a bit of cleaning. The food was ready really fast. It was still hot felt like it was fresh off the grill. I got the 12pc nuggets and a fry. It was the best. The only problem i had was it had no play place. read more

Chick-fil-A - Nuggets but they were not in the shape of a dinosaur - Salad Near Me - Hoover, Alabama

First of all, I love Chick-fil-A and have loved eating here for years. I worked at a Chick-fil-A nearby for over 4 years so, I know how a CFA is ran to some extent. I would say that this location gets our order correct about 30% of the time. It is always something, either forgotten sauces/dressings for salads or just incorrect item in general. When I have had issues and gone inside to get them to fix it, the interactions I have had have been much different than the CFA standard. No apologies, just fixing the problem and moving onto the next person. I stood up at the front for a few minutes just waiting for someone to ask me if I needed help, multiple employees saw me and just walked right past. The food for the most part is still good, just think some things could be improved. More customer focused instead of just doing the job of cashier. More focus on accurate bagging including salad toppings/dressings/sauces/utensils. read more

Consistently inconsistent. They are not reliable to fulfill orders accurately. The morning breakfast situation is a major area for improvement. Overall slow. All traits contrary to the Chick-fil-A culture. read more

I'm surprised chic fila even allows this franchise to operate. So slow, terrible attitudes, service. Nothing good about this chic fila. Probably the worst one in the country. Top 5 for sure. read more

I ordered on line, went through the drive thru. VERY VERY SLOW!! With 2 car ahead at the window.

I would say this place is at about at 50% rate when it comes to getting everything I ordered in the bag. This time it was no ice cream for the kids. No toppings for the salad. I was in a hurry and forgot to check the bag. So, if you are going through the drive through, beware to check your bag before leaving. read more

This is my second favorite Chick Fil A. The best one is the one in the Grove in Hoover near Target. The service here is good like all other Chick Fil As and honestly I can't complain much about the food either. The spicy chicken sandwich and waffle fries make my day. There's an older woman who works there and means well but one day she came over to me and started searching my table. She said a young woman lost her MK wallet and noticed my purse was MK. I was super insulted at first but told her I'd help her look for it. I got the feeling she thought I had it because she only searched my table. But I excused her because she is super old and from "that time." I think she felt bad later so she kept asking me if I needed anything. The traffic surrounding this place is hectic, they have 2 lanes and sometimes staff directs traffic, but the location isn't optimal because the strip mall behind it is super busy. During Christmas it is covered in flashing lights and occasionally you'll find live music albeit Christian rock inside. There's no war on Christmas here, lol. I Waitr from here quite a bit. Nothing like having Chick Fil a delivered to you when you don't want to leave the house. read more

Chick-fil-A - Salad Near Me - Hoover, Alabama

Chick fil A is pretty awesome but just be forewarned that this is probably the worst location. They consistently have longer than usual waits in the drive thru. I have in several times thought "why did I get in this drive thru line" only to remember "oh yeah, I'm addicted to Chick fil A" and I wait it out. Be warned, it's just not the fast moving line you have probably come to expect at CFA. I know this next thing is little but it is the little things that count and make this chain so special in the fast food world... They are not nearly as consistent in saying "my pleasure" as ALL of the other CFA locations I have visited. This lack of consistency, that is easily recognizable, is an indication of this location's overall inconsistency. Having said that, I still go here on occasion, b/c of its location, and the last time I was there, it was a pretty good experience. But that is the hallmark of inconsistency isn't it? read more

Better off going to another location... I'll gladly take my business elsewhere when I make a $16 order for my food and they charge me extra for a cup of ice. You aren't the only Chick-fil-a in town and I know the other locations NEVER charge me for a cup of ice!! read more

This location is a little cramped with their parking lot and drive through. I'm starting to notice a trend. It's like Chick-fil-a is not aware of how popular they are and how big of a footprint they need when building out their location. But they are still fast and efficient at getting their food out, friendly when you interact with them, and the food is still as delicious as you have come to expect, so I definitely recommend stopping by when you get that craving. read more

My friends and I are road tripping across the US to get to Florida and got a flat tire in Hoover. After replacing it with the spare and exchanging our rental car, we needed to grab dinner before hitting the road. We wanted something quick but tasty and dependable so we couldn't think of anything better than a CFA. We found one along our route and ended up here. This was by far the worst CFA experience I've ever had. We waited in line for food after observing a manager try to find more people to work the registers but somehow couldn't find more than 2 people to take orders. We ordered food and went to sit down. After passing a few tables that weren't occupied but cluttered with trash, we found our spot. One of my friends got her milkshake before she sat down, the other two had to remind the staff of their order, one of which asked twice. When another friends salad came, it arrive made incorrectly and was talked back to the kitchen for revisions. While one of the others sipped her milkshake, another was brought to the table but her food never arrived. 10 minutes later she went up to remind the team again and their response was "oh you didn't get that yet?" No apology, no compensation for her time. While all of this was going on, we watched as three separate staff members sat down to take their breaks. At 6pm on a Saturday. Interesting timing It was a rough day only made worse by being let down by CFA. read more

Chick-fil-A - These trays were at the empty table next to us the entire time we ate - Salad Near Me - Hoover, Alabama

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Worst customer service ever from the man in the blue shirt. Tact and caring make a difference

Chick-fil-a is by far one of my favorite fast food chains. This location has always been really nice and chill. Never too crowded like some others. My go-to's are the chicken biscuit for breakfast and the chicken sandwich for lunch. Sometimes I get it spicy too, depending on my mood. The drive thru can be a little crowded during breakfast, but my last visit I came right before close. In and out in record time to get a cookie dough hand spun milkshake. Delicious! Their seasonal milkshakes ain't too shabby either! read more

Chick-fil-A - Hand-Spun Milkshakes - Salad Near Me - Hoover, Alabama

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When I think of southern comfort food, I always think chick-fil-a. I went through the drive through and ordered a nugget meal with their signature sauce and a sweet tea. As per usual, food was out fast and was fresh. Their meals come in cardboard/paper which I love because of the sustainability aspect. I also love that I can still remain socially distanced their drive through. read more

I ordered the original chicken sandwich and fries. The customer service at this location was great, and the workers were warm and inviting and seemed to like their jobs. It was so cold outside that day and they were still outside with smiles. My food was good. The chicken sandwich was good as it is consistently at this location, I just did not get the pickles that usually come with it. My fries on the other hand were overly salted and cold even though I ate them as soon as I got them. It seemed as though they had been sitting there all day. I was not able to finish them. Overall the experience was not bad. The customer service made up for the bad fries. read more

I never expected this from Chick filla, the sandwich was uncooked, there was blood inside the chicken and felt like i was eating raw chicken. I am a very loyal customer of Chick filla and this is not what i expected today. read more

Unfortunately, I have been fighting the common cold this past week and haven't had much appetite. Knowing I needed to eat something, I always love Chick fil A and decided to pick up some for dinner at about 8pm last night. Not wanting to risk spreading my germs, I placed a curbside order from the app. I really love this feature they offer because you don't have to walk in/make contact with multiple people to place and obtain your order. I am not sure of the COVID precautions for this location because I did not enter the building. After entering my space number upon arrival, my food was brought out within 5 minutes. When I got back home, my order was correct- an 8 piece nugget meal with medium fries and a lemonade - but the food was not warm (restaurant is 7 mins away) and the fries did not taste fresh. They gave me enough napkins and Chick fil A sauce (nice for sustainability), but forgot to put a straw in my bag for my drink. Luckily I had extra at home. However, I do realize I went later towards the 9pm closing time and with every Chick fil A experience I've had, the food is always fresh and delicious. read more

The service was as pleasant and fast as usual for Chick-fil-a. However, the food did not meet my expectations. I got macaroni and cheese and grilled nuggets. The macaroni did not have as much flavor as usual and the nuggets were somewhat dry. It was still a good meal overall however it did not reach the peaks i've experienced before. read more

Completely skimped on a large fry. They need to get their act together at this location. read more

Chick-fil-A - This is the large fry, see how it is literally half way full? - Salad Near Me - Hoover, Alabama

I went here the other day to get breakfast and the line was very long but was moving fast. I ordered a chicken biscuit entree but when I got to the window they gave me a chicken sandwich. I told them they got the order wrong and they gave me not only one chicken biscuit, but an extra one and a order of hashbrowns for free. When they do something wrong they are quick to fix it and they value every customer like their the only customer. The restaurant is very clean and people are always focused on their jobs. Out of the hundred times I have been here I have never seen a worker sitting on their phone and doing nothing when the restaurant is busy. Workers also always say "my pleasure" when you say thank you which is nice. Overall, I would recommend coming here! read more

It's National Soft Ice Day and what better place to get it than Chick Fil A?! The service is ALWAYS great, machines are always working and if you haven't tried it, eat the ice cream with their waffle fries (thank me later). read more

Chick-fil-A - Salad Near Me - Hoover, Alabama

Outstanding. Polite, fast , did not have to get up for condiments the Gentleman in the lobby did and took our tray away for us. AWESOME

I went to the 5658 Grove Blvd, Hoover Al location for a early lunch. The fries were awful! They tasted and looked like fries left over from the night before. How could they be old when the lunch time menu was just starting for the day? They looked bad. They should have never given them to anyone!!!!! read more

What the heck is up with this place? I have been in dozens of Chick-Fil-A's, the folks in here are so nice it's scary!! Anxious to help, quick to serve. We were sitting at a table and a lady asked if we wanted drink refills, asked if everything tasted good. HUH WHAT? yes and yes!! When you get above and beyond customer service where you don't expect it, it throws you off some times. It's nice to see people smile and happy to be working and providing good service. This is the second review I have done in as many days where the customer service was so good it surprised me. Is customer service making a come back? Hope so! read more

Personally I've never had a bad experience. Of course they have forgot to put an item in my bag, but they always replace it and sometimes even give you a complementary item to justify their mistake. I really enjoy this establishment and love the food. read more

This is a very nice Chick-fil-A. They have a very friendly staff both at the drive through as well as the indoor ordering area. The drive through is quick with two lines to speed up the ordering process. My orders have always been accurate and FRESH. Inside is clean and spacious, however at normal lunch times they can be quite busy and full. They process orders quickly inside with multiple employees taking orders. Very, very friendly. They go all out at Christmas time completely decorating the drive through as a winter wonderland syncing music that you can play on your car radio. If you have never been to Chick-fil-A they are closed on Sundays and all major holidays. read more

I have liked the chicken sandwiches at other Chic-fil-a locations in the past, so I thought I'd try a wrap this time. I also found their waffle fries a bit limp, so this time I ordered them well done. The well done fries did taste better to me, but the wrap was disappointingly dry. read more

Usually a great chick fil a. Went through drive through at lunch time. Was given fries that were brown and hard. Nothing worse.

Update: if the drive through gets your order wrong call... the manager "says" he will make it right the next visit... do not believe it or waste your time on a return visit... I received and paid for a full meal when I only ordered the biscuit and orange juice.... called and the morning manager that names starts with a J stated if I came back the next morning he would make it right... so as usual the very next day I was back as this is on the way to work and have ordered here almost every day since last year. This time I went inside to make sure I could talk to the manager... of course he was not available and the staff would not get him... they checked my name against " the book" apparently they keep a list of call ins.... well my name was not on there..... so I paid for my food and left... this was not the first time I had to deal with this location messing something up.... but it will be my last.... I will not return and I will spend my money elsewhere... since I spend over 120 a month on breakfast alone...... read more

Chick-fil-A - Tip for the drive thru - Salad Near Me - Hoover, Alabama

EVERYONE KNOWS HOW AWESOME THIS PLACE IS...... I'm not even sure what I could say other than my 4 pc chikn minis were bomb as always!!! read more

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Love Chick-fil-A. Always good food and great service. Got curbside today and it super quick and the lady was friendly. Only issue with this location is that they are so skimpy with the fries. I have been to a ton of chick-Fil-as across several states and this location consistently gives less than all other locations. The picture from today is actually considered a lot of fries compared to what they usually give. read more

Chick-fil-A - Waffle Fries - Salad Near Me - Hoover, Alabama

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This Chick-fil-a is so nice. It is super clean and the employees are always sweet. They have really nice decorations. The only thing that kind of sucks is it is SUPER crowded at lunch time. They have people that go into the parking lot to try and direct some of the traffic and make things run smoother but there is always a line! During Christmas time, the whole place is covered in lights and has Christmas music that is played over a local radio station! read more

Chick-fil-A - The cutest front door decorations - Salad Near Me - Hoover, Alabama

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