Sitting in line and they had a mouse running around in the parking lot trying to get inside. YUCK!!

I visit this location several times a month on a Saturday in the morning. The service is great, and the staff is always friendly. The food is always fresh & hot when it is delivered to my table. The service may be slow at times, but when I visit this location, they seem to be very busy. They handle it well. read more

This CFA is always on-point... Great service, excellent food which is piping hot and fresh, and comfortable, clean dining room. The drive through is typically crazy busy, but it goes quick. But if you don't want to wait in the drive-thru, go inside, it's even quicker! read more

Good food & fast service. Food is always fresh & hot. Eating area is always clean. This place is always busy.

I do stop at this restaurant multiple times a week it is very conveniently placed in my way to work. Sometimes they forget things. Sometimes really slow. But I kind of expect this now. How ever today when I did receive my box of chicken minis it looks like all they did was throw some bread and pieces of chicken in a box. Really bad quality check read more

Chick-fil-A - Chick-fil-A Chick-n-Minis - Fast Food Near Me - Fredericksburg, Virginia

This is the slowest and WORST chick fil la I have ever been to. Sadly it's the closest one to me and I can't always drive to central park to the better locations. 25 minutes with 5 cars in front of me AND they ask me to pull up for my mobile order placed 30 minutes prior to arrival. read more

The quality of service, and attention to detail, has diminished tremendously at this location. I have been going there for more than 10 years and the decline has happened ovet the last 3 years. It is becoming more of the norm than the exception for my order to be wrong than right, and the cleanliness at the facility has also decreased. Last week, I found a WHOLE DEAD FLY in my salad, and today, I ordered a sausage and egg biscuit and received a grilled chicken and egg white on a wheat muffin! Forget speaking to the managers on site because they refuse to get up and speak to you or they send the most newly promoted manager to the window who doesn't have any answers other than to just stare at you like you're speaking a foreign language. I asked for the number to the corporate office and the manager, who was sitting in the lobby, sent the number with a cheeky smiley face on the paper with the young manager she sent to respond to my inquiry. Very unprofessional. And, what is the purpose of the 2 lanes for orders? At this location....you may get through the line faster, but your order is either going to be wrong or you're going to have stuff missing out of the bag; your fries and drinks will be half full or watered down from sitting before they hand it to you. And, do they change the grease in the fryers!? On more than one occasion, we have had to throw the fries away because they were hard as rocks or had a funny color and residue all over them. Lastly, you literally take the risk of choking on some pulp if you drink their lemonade. I don't even bother anymore because who has time to strain a fast food drink!? I say, go to this location if you're up for an adventure of chicken in the parking lot or bumper cars in the line, if you're testing your ability to remain patient and your endurance while waiting in line, or if you're up to a game of "What's In My Bag Because It's Probably Not What I Ordered!" Corporate's number is 1-866-232-2040. Save the number in your phone because you're going to need it. read more

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Chick-fil-A is great the service was great I really do recommend Chick-fil-A the place was quiet quick to get my order the place wasn't very loud is very nice going to Chick-fil-A read more

Love Chick-fil-a, but service here is exceptionally slow. I've spent 20 minutes in the drive through more often than not, and if you got in line with 20 minutes to spare for breakfast, they'll require you to order lunch once you finally inch forward. Need to fix whatever is broken because this is a giant waste of time. read more

Ordered a grilled chicken sandwich, and the chicken was spoiled. It's very upsetting to take a bite out of a sandwich to have to spit it out because it's beyond sour. I normally would shrug it off as a mistake but it even smelt funny. That means someone is not doing there job and they are serving spoiled food. So disappointed, will not be returning. read more

They've turned their parking lot into a disaster. I hate that they have an employee outside the window, leaning inside your car to hand off your food. Yo, we're in a pandemic, I don't want a stranger leaning in my window to breathe on me and my kids. And I'm afraid I'm gonna accidentally run over your toes pulling out! Otherwise it's fine. Typical CFA fare, and the ridiculous long cluster Eff of a line actually moves relatively quickly. read more

This review saddens me since I love Chickfila. I went to this location last night with my mom grabbing side salads as it was late and we didn't want anything heavy. Drive the 15-20mins home to sit at the table and eat with my family to notice there are baby worms in my salads. UNACCEPTABLE. Call the restaurant and drive back to speak with a manager before they closed to get told oh we are making you new ones now. NO THANK YOU. I asked for a refund and she looked shocked like she didn't under why (seriously). She finally gives us the refund and a free sandwich coupon and says thanks for giving us a heads up and walks back in the back. No apology or nothing. The guy at the register was more apologetic than the manager. She legit acted like it was nothing serious and no big deal which irritated me further. Like I'm not sure if you noticed ma'am but finding worms in your salad is NOT normal. Sad to say but this will be my last time at this Chickfila and the young managers they have need more training. Blake the cashier had more customer service than the manager. Smdh. read more

Chick-fil-A - Baby worm - Fast Food Near Me - Fredericksburg, Virginia

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My favorite Chickfila! Nothing special, just right next to my house good food and great service. And if you're ever thinking of working here - this location was wonderful to work at! read more

Chick-fil-A - The friendly chicken - Fast Food Near Me - Fredericksburg, Virginia

A great Chick-fil-A for drive thru service!! Impressive how quickly they move through all the traffic they get. Friendly employees, and a nice owner who sends out nice rewards in the app-- so I even recommend ordering on the mobile app for a quick run in pick up!! This location will also make you the mocha cold brew, though it's off menu (for most of the year, I believe it's seasonal?) and that is DELICIOUS!! Otherwise, if you're feeling creative try to spicy southwest salad or the bacon egg breakfast samm-o. Both out of the normal fare to stop for, but tasty! read more

I have had items missing out of my mobile order twice. When I call the facility to speak with someone about it I always get a voicemail. Today I left a message for them and I hope I get a call back from them. read more

I live near this store and I go there frequently. They are always spot-on with my special order and they take a lot of pride in knowing who you are when you visit. This is a well-run store and the food is exactly what you expect from a top-notched chain. Highly recommended. read more

Chick-fil-A - Lobby - Fast Food Near Me - Fredericksburg, Virginia

I don't review a lot of fast food places, but a) I love Chick Fil A and b) the customer service we received today deserves too be mentioned. So what else can I say about Chick Fil A food that hasn't been said a thousand times? I LOVE the classic Chick Fil A sandwich-if I had to choose one fast food item to eat for the rest of my days it would be this pickle topped fried chicken breast that has been dropped from the heavens on a soft bun and into my welcoming hands. Now, today we ate at this location for lunch and were served quickly-which was great at noon. Here's where things went all five-star on us. We had finished eating and a woman who I assume was the manager (perhaps the owner?) came over to our tables, asked us how lunch was, cleared our trays and got three of my coworkers refills!!??!!!! So that just blows my mind-this is Chick Fil A not a tableclothed steakhouse!?! THEN she one ups herself...she comes back from tossing our trash and says "I saw a cookie with only one bite out of it, was there a problem?" My coworker mentioned it was a little hard and she comes right back with a coupon for a free dessert. Are you kidding me? Yep, 5-stars...I stand by this rating 100%. read more

God Bless this location. And God Bless Gail for coming to our table to take away our trays and to ask if we needed refills. When she saw I had a shake, she said I couldn't have a free refill, but informed me the peach shake would be unveiled the following day. That was a combination of both the worst and best news I've gotten all day, plus the added dose of reality that I didn't need a free refill on my large shake. As always, I went with the crispy chicken sandwich with the waffle fries, because why would one order the grilled chicken? read more

The chicken patty has gotten thinner and thinner. Check it out next time you get a chicken sandwich compared to the one you use to get a few months ago. read more

Never ever have I ever, had to wait in a Chick-fil-A drive-thru for 30 minutes! During the busiest times of the day, lunch and dinner, the business should be fully staffed! Store #01814 has management and staffing issues! From the encounter with the drive thru associate, it was obvious the "typical, polite, happy" Chick-fil-A associate was not "present"! He was frustrated, and then his credit card reader stopped working. Pull up to retrieve my order, only to be greeted by an annoyed employee that was being very condescending to her co-worker. Behavior that is to be expected when a person is overwhelmed. Overall, not a good experience as a customer. Again, management issue! My 14 year old son did like the food! Purely a management and staffing issue! Such an easy fix!! read more

Best Chick-fil-A experience ever thanks to my man Marc. Someone give this man a raise.

The food ROCKS!! One of the workers, Elliana was the nicest employee I have ever met in my life. She called me and my girl's beautiful!! Love this place! read more

After 9pm this location's customer service turns into McDonalds like. On several different occasions I've been met with rude and short employees like i have to say my order as fast as I can even though nobody is behind me and they are open for another 40 minutes?? I am not sure if management leaves after a certain time but the employees left at night do not care. When going to chick fil a you expect a certain level of curiosity unmatched to any other fast food In the country. This chick fila is not the case. Even when craving chick fil a I have refrained from it because of the service. :) read more

Decided to visit for the first time since relocating to the area based on the recent news on food hacks. Wanted to try the new mango drink but didn't want any lemonade in my drink so I tried ordering a large unsweet tea with four pumps of mango in it. First thing the dude said was hold on, I need to figure out how to charge you for that. That's all this location cares about, extracting as much money from you as they can. I get around to paying and they told me they couldn't add lemonade to my tea so I asked could I just have the mango drink without the lemonade? It's literally tea with just mango in it! They were willing to do that because it cost me twice as much and was in a smaller glass! Normally I'd be eating in and would get free refills so why not just give in a little? Imagine all the extra profit from not having to open your dining area and offering free refills and being able to cut back on your staff. This business is not being hurt from COVID if there isn't a second during the day where there isn't a line around the building. Just put a little squirt of mango in my tea and you have a customer that keeps coming back. No thanks, never coming back to this location again. Pure Greed. read more

Love how their chicken is always so hot and the bread is always fluffy and warm so good and their nuggets is get extra crispy is always hot and Polynesian is always the sauce for me or chick fil a sauce. read more

I love Chick-Fil-A but have noticed that in the past couple of months the chicken on the sandwiches is down about half from what it used to be. Doesn't even come close to filling out the bun so now just a lot of bread. I messaged corporate a few days ago and have not heard a peep. I think this is a huge mistake and put the sandwich on par with those fast food places that you never go to (no names mentioned). I give it 3 stars because it is Chick-Fil-A but you get way more bang for your buck at another natIonal chicken chain. Sorry Chick-Fil-A but I'm really no longer a fan. read more

Pretty much on par for every chick-fil-a ever. Great service that was fast and courteous. Fresh food and friendly faces giving it to you. What more can you say? read more

Chick-fil-A - Pondless waterfall - Fast Food Near Me - Fredericksburg, Virginia

I usually frequent this Chick Fil A with my family 1-2 times a week but the last time I went through the Drive Thru, I wasn't too happy. When I approached the Drive Thru window, I held my phone out for the lady to scan. She greeted me, confirmed my order then turned around. I'm still sitting there holding my phone for her to scan the app. She comes back, hands me my drink and straw then turns around. She comes back with my food and I ask her, Can you scan my app? She said No and that I can just add the receipt myself?? WTF?? I'm holding my phone, asked her nicely and she refuses?? That's not very customer service like! I'll find another restaurant to spend my money at. read more

This review is in reference to the decisions and procedures that were reiterated by location Manager, by the name of RACHEL. I have been a loyal customer of Chick Fil A for years and years, and this is probably the worst experience I have had. This company prides themselves on accommodating their customers, and Rachel does not portray any of these values. I simply requested for a small bowl, and told the team member and manager that I would pay extra or whatever was necessary (keep in mind, this is a plastic disposable bowl) and was denied due to the fact that "they couldn't charge me for it because there was no button for it". Not only do I find it ridiculous that they could not accommodate giving out a plastic bowl, but that the main reason was due to payment. For a company whose slogan is "my pleasure", this location has proven that they value payment over customer experience. Ridiculous, please go elsewhere. read more

This is a typical Chick-fil-A restaurant. Super clean, extremely busy, but still manages to get customers in and out quickly! I feel bad for those staff members that they leave standing outside taking orders in the southern heat and humidity. I'm not really sure how that helps the ordering process, but I assume it has to in some small way or they wouldn't continue to do it. Over all this place is top notch and if I was in the area again, I'd surely stop at this chick-fil-et location! read more

Always quick, reliable service. Lives up to the chick-fil-a reputation great customer service and quality fast food.

Service at this Chick-fil-A is always great. Drive through moves quickly even when wrapped around the building, food is always hot, people are always friendly. It's always clean, and they never fail to ask if you want a refill. I'm a pretty consistent customer here, and will continue to be. Highly recommend. read more

Such an amazing Chick-fil-a!! I want to especially give a shout-out to Alex-his customer service is top notch and he is such a hard worker!!

My First Cheat Meal Of The Day Was An English Muffin, Grilled Chicken, Egg White, & Cheese... I'm About To Eat Plain Yogurt & Fruit With Harvest Nut Granola Too All From Chick-fil-A... Who By The Way Are Super Professional & Polite When You Pull Up To Their Window. No Matter How Busy They Are They Never Ask You To Pull Up & Wait So They Can Bring Your Food Out To You... Things Like This Make You Feel Good Even After You Pull Off & Realize That The Dude At The Window Forgot to Give You Straws For All Your Banging Ass Lemonade... I Love Chick-fil-A They Are So Nice. read more

Clean, friendly staff, fast service. Mondays are family night and for every adult meal, there is one free kids meal!! Local Fire/EMS/Police discounts available for on duty personnel. read more

The lady at the drive thru window tonight is a perfect example of why we decided to move to Virginia! I love you Chick-fil-A!!!

I came here for lunch today. I had a coupon to get the chicken sandwich for free. I also got my drink for free because they took my name down the last time. The girl charged me for three drinks and I only got two. I also got fries. My lunch only cost my $1.69. I got a discount total $4.24. What a good deal for lunch. Thank you for making my day. read more

Chick-fil-A - Fast Food Near Me - Fredericksburg, Virginia

Best staff ever. So polite, kind, and they always get orders correct. Always! Delicious and addictive food. Small portions, but who needs more anyway ?! Lol read more

Delicious food and milkshakes . Good pricing. Lots of events. Fun and friendly staff. read more

Great service, clean facilities, and good food! We stopped by for breakfast during a long road trip, and it was really nice to see such friendly and polite people, and have a nice hot breakfast! read more