I visited Chick-fil-A around 7:30 PM and ordered through the drive-thru. There was already one vehicle pulled forward waiting on their order, while another vehicle at the window had paid and received their food. Once I pulled up, I paid for my order and was then asked to pull forward behind the other waiting vehicle. The additional wait time itself was definitely an issue, especially since no one informed me beforehand that there would be a delay before taking my payment. When I questioned why I was only being told after paying, the teenage cashier and her coworker responded with smart, unprofessional remarks that were completely unnecessary. Instead of waiting, I went inside and requested a refund from the manager, Tonia/LaTonia. While she did process the refund and apologize, her attitude also came across as nonchalant and unconcerned. She never asked what happened or why I wanted the refund, which made the apology feel insincere and dismissive. I understand many employees are young and still learning customer service skills, but professionalism, communication, and attitude matter. The poor attitudes from both the teen employees and the manager turned what should have been a simple fast-food visit into a frustrating experience. I also expect much better customer service from a brand like Chick-fil-A, which is known for its hospitality and professionalism. Unfortunately, this experience did not reflect the level of service the company promotes. read more

Just a heads up, this is what a breakfast bowl from this chick fil a location looks like. Maybe a 1/4 cup full, no cheese and nuggets that look half chewed. I wouldn't order from this location ever again. read more

Chick-fil-A - Breakfast bowl - Fast Food Near Me - Fort Worth, Texas

I headed to Chick-fil-A because, I wanted to try a food hack. Did you know that if you get a Kids meal, you can get a small serving of Vanilla Ice cream instead of a toy? I upsized by Coke for a Dollar more. Then I added my Vanilla Ice Cream to my Coke w no ice to create a sweet, sweet Vanilla Coke float! It was so delicious! I went there for Saint Patrick's Day. It was so crowded. It's also Spring Break week. So, imagine the crowd. I decided to go inside. There was a bit of a wait. Not a problem. It was a great experience. I'll tell you how things went down. This little Asian lady who's been working there for years was eager to serve me. She asked other employees to help but, one was putting a ladder away and one was in the process of clocking in. She kindly hopped on to a register and took my order. So nice of her. I noticed the employees were happy to be there. They were friendly amongst one another and chatting with the Manager. It was a nice friendly environment. You don't see that very often. It seemed like there was 20 people in the small kitchen trying to get things done. They also have a new Pick up order screen. It's the same screen that they use for the Driver Thru. It's really helpful. It has your name on there and what you ordered. I like it because, you can see other food hacks. I saw the Manager Chris hard at work. He was restocking the Condiment Bar. It really didn't need it but, he was on top of things. He is very clean. A wrapped Fork fell on the Floor and he threw it in the trash. I also saw him, getting refills for a large family. Here's a fun fact for my Yelper Fans. S Truett Kathy has an auditorium named after him. It's located at Southwestern Seminary in Fort Worth, Texas. The Seminary named it after him because, he was a Southern Baptist who taught Sunday School for 50 years! Well, that's all I saw. So, head to Chickfila you won't be disappointed. You will love my food hack, their Customer Service, Management and employees! read more

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Horrible service. There was not a lot of vehicles in the drive-thru, still waited 20 min. Almost bit into this uncooked nugget. Waste of time & money. read more

Chick-fil-A - Fast Food Near Me - Fort Worth, Texas

Always a positive experience. Food is always delicious and the staff is always friendly.

Rude lady at the front not interested in your order mono toned no smile no welcome- I was the only one in the restaurant at the moment , and they yelled my name twice I was putting my toddlers shoe on she could of walked 6 steps to bring it - sure not necessary but it's what I'm used to a CFA it's part of the experience-I know this part of town has lazy ppl but it was just a little disappointing - I overheard the woman in front of me also saying her bread was cold and her chicken was microwaved- I thought I was th only one my bread was hard not toasted or warmed up my chicken was cold the only thing good was my sweet tea. Will not be back and if you can avoid this location please don't spend hard working money to support this place! read more

This is the slowest most unorganized CFA I've ever been too. Waited 30 minutes in line never have I ever, for breakfast at 9:30. It wasn't even busy they were just slow read more

One of the worst in Fort Worth- seems like every time I go it's something! Today - final draw. Asked my name - totally butchered it ( Monica = Oiva) Annnd yet I'm waiting in line for my food that is just sitting....it's not hard Chicfila! read more

Haven't eaten at this location in quite some time; however, it is still my favorite out of all the CFA's I eat at. There were two faces I recognized, one of whom I remembered by name. Even though he probably didn't remember me, he was cordial and friendly enough to visit with me for a few moments. Could tell the lobby eating area had gone through a few changes. Fewer tables and the ordering line cordons have disappeared. Probably for the better. Who knows?! Overall, the place is exactly as I remember it with a clean and well-maintained operation throughout. The food was as good as ever as well. I ordered the #2 meal with unsweet tea. Delicious! Don't pass by an opportunity to eat at this CFA location. You won't regret the experience. read more

Chick-fil-A - Fast Food Near Me - Fort Worth, Texas

I usually love Chick-fil-A for their service, but today's experience left a lot to be desired. When we pulled up to place our order, the employee taking it (Becky) was completely inattentive. I was clearly trying to give our order in a respectful way, but she seemed checked out and gave us attitude for no reason. It honestly felt like she just didn't care. In addition, Becky ended up getting our order wrong on the receipt, which only added to the frustration since we didn't notice until our receipt was given to us. There was also an issue with our gift card, and instead of helping us figure it out, she acted like it was an inconvenience. Definitely not the level of service I'm used to here. That said, I want to thank the drive-thru team at the window-- they really did try to help and were much more polite and attentive. I appreciate them stepping in and making the situation a little better. read more

10 people were behind the counter working, I stood right in front of the register for a full five minutes before I was greeted and my order taken. I was the only person in line. Timothy, looked like he was a manager, was just staring at the order screen and not doing anything, walking around with his hands in his pockets, he walked by me multiple times, saw me, and still I waited 5 full minutes to order. Been coming to this place a few times a month for about a year and it's consistently slow service. Always backed up and slow servic read more

Took forever to bring out our food. Didn't bring the right stuff out. Had to ask for our sauces, a straw and our ice cream cone. I have been to this chick fil a several times in hopes that it would improve. I was disappointed yet not surprised. They are NEVER nice and not attentive. Saw employees vapin outside and heard one say the f word. I hope they improve. Live Laugh Love read more

This has to be the worst damn chick fil a I've ever been to. I don't know how this location is still in business words can't explain how bad this location was. Everybody was arguing with each other, they had customers waiting for than 20 minutes to get their food. So unorganized and smells nasty in there. Please have someone go look at the location because it really needs help or be shut down!! read more

After a hard day of grieving , I decided to take my family out to eat here. The cashier "mylee" gave my daughter the worst attitude I've ever seen here. She didn't even quote "my pleasure" after cashing us out. She proceeded to converse with other employees and give us the side eye as we waited for our food. Definitely wouldn't recommend!!!! read more

Reading the other reviews....OMG...you have to wait in line when 25 other cars full of folks decide they want Chick-Fil-A at about the same time you do so your review is 1 star??? Go across the street (or down the street) to one of the other three ghetto chicken places (all of which frankly SUCK...food and service wise) that grace this part of town. I am SURE the wait is less... I LOVE this Chick-fil-A....and yes I wait in a sometimes long line (which IMO moves pretty darned quick!) The quality of the food is always consistently high...the kids working there are respectful and courteous...and you can see they have someone checking all orders before they go out the window! LOL...try that at one of your other chicken meccas located on Alta Mesa!!! Yea, so not happening. I am a HUGE fan of Chick-Fil-A and we are fortunate to have them...be just a little patient and understand...you are in that line BECAUSE you like the food... read more

Chick-fil-A - Fresh chicken on a fresh salad! Hits the spot...a favorite!!! - Fast Food Near Me - Fort Worth, Texas

Hands down the worst chick fil I've ever been to. The people taking orders outside were cussing and being disrespectful. Half of my filet on my sandwich was missing. Definitely drive the extra 10 minutes and go to a different chick fil a. read more

I live 7 minutes from this chick fil a location on Alta mesa 18 years...now this location is just getting worse. I drive all the way out to the location on Hulen and i30 because they are clean and hot fresh food every time. Here at Alta Mesa the food is always wrong and warm...the place is a mess with trash overflowing from the trash cans all the tables are dirty and the floors and glass windows are filthy. I came I today hoping that after not coming here in a good while maybe it had improved but I was wrong. It was not busy when I came in at 5pm all the employees were sitting near the restrooms instead of cleaning up the place like they supposed to do. DO NOT RECOMMEND read more

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Do NOT eat at this location! They put NO love into preparing and serving! Either served cold and not fresh sandwiches, or hot and burnt chicken, with old buns! Requested FRESH sandwiches after the bs they served me, and I SUSPECT... they just heated the same sandwiches up, sure seemed as tho! Worst chick fil A ever, nasty nasty nasty! The girl at the cashier tho was sweet. ‍ read more

I placed an online order for a Cookies N' Cream shake. There was mistake and I was given a chocolate shake. Best.mistake.ever. This was the best chocolate shake I've had from any establishment. The hard workers here are always ready to take care of you and your needs. Smiles and communication all around. Ambiance. (To validate all 3 checks for y'all ) read more

We sat outside waiting for our curbside order to be delivered. The restaurant was clean. After 15 minutes of waiting I noticed the app said the food had been delivered. Had to go inside to the restaurant and wait in a line to find out 1/2 our order was just sitting in the counter. WTH? They tried to say that was all we ordered and handed it to us. Nope. Had to show them our receipt and then they made the rest of the order. Cold fries and a sandwich which is what I got to deliver to my dad for his lunch. This place is so disappointing. Is Chick Fil A slipping in their customer service area or does just this place suck? No apology. After eating the salad, we realized that they did give us extra meat. Nice. read more

Last time, my order was wrong, Today, I ordered fruit with my breakfast. Putting my favorite fruits in a my bowl, at home, why do I find two pieces of corn? Here is one of them. What do they serve with corn? Just nasty, I suppose. I give it two stars because the servers are so polite. This review is for the Altamesa location only. Buyer beware. read more

Chick-fil-A - Picking some the mandarin oranges and blueberries out to rinse and put in my own bowl and I am surprised by corn kernels. - Fast Food Near Me - Fort Worth, Texas

Went to this location while my daughter had soccer practice so decided to take my wife and little girls to eat. Worst idea ever I should've just went to McDonald's next door or long John silvers. Food was colder than the mangers mommas bed, the guy at the register seemed no interest in taking our order if I wanted that typed of service I would've went to Popeyes chicken,the kids room windows has finger print smear marks that looked old,trash was mad super full so full customers left the food on the tables. They didn't ask if I wanted any sauce and the ice cream seemed old or the mixture was not right I would've gotten better ice cream from a QT gas station. Do not waste your time and money at this location. read more

Bruh.... I have been waiting for 40 mins. Did a curb side pick up, finally went inside to get my food. Craziness and not the strongest management. I feel like the manager didn't say a peep even when it was hectic. Relatively clean, but just wish the service was better. If you come in, I bet I'll still be standing here waiting read more

Got an uncooked-doughy biscuit this morning for breakfast at 10am. Called to have a replacement & let them know about uncooked dough. spoke with manager Laura who could care less. Even refused to have one ready for me as i requested I was across the street said I would just have to get into the line again and order. Went inside spoke with Laura who gave me the most disgusting looking burnt replacement breakfast sandwich I have ever seen in my life. When I showed her & asked if she herself would want to eat that... Laura said "that's just how they look". I eat at this chain so often & I have never had such horrible service or such horrible quality of food. TWICE! read more

I didn't receive my ranch which is a bummer. This score is mostly about the parking lot.. While better than the one on Overton, it still sucks. It's one way which makes it difficult to get to the curbside spots. People in the drive thru block the entrance to the lot. Once I got to my spot I saw people come in through the exit so they could park which is kinda dangerous because there were also cars zooming through the lot to the exit. read more

I love Chick-fil-A but this location seems subpar. Their customer service is lacking and today I found a very short hair in my Mac and cheese. (I have very long hair and it is in a pony tail today) I'll need to find another location close to work. read more

Chick-fil-A - Fast Food Near Me - Fort Worth, Texas

Worst chick fil a I've ever been too. The employees have no type of decorum. They do not say my pleasure. They're so focused on joking and playing around in the inside. Every time I go there, no one ever greets me at the voice box.. I'm usually yelling 5 or 6 times til someone says anything. The place is a joke. Oh when I get to the window.. if I ask for a 2nd dressing you will have to go back around in line due to their policy. read more

The AltaMesa Location is a great location for their food and service. I am always pleased.

poor management, mid food and bad customer service. waited about 15 for curbside, HAD to walk inside for my food, wasn't greeted. 0 for no effort. yall suck read more

Not enough seating for customers probably the worst chick-fil-a I have been to and also long wait parking is bad if you want your car broken into I had my truck stuff stolen in parking lot read more

Food was cold, they never give sauces, always mess up your order. I do not recommend this location, waste of money. read more

Chick-fil-A - Cold food with no sauces - Fast Food Near Me - Fort Worth, Texas

Don't even bother, our food was cold, Ice cream seemed old . Trash was over flowing. Overall we will not be returning.

As someone who worked at a Chick-fil-A for 3 years, I can honestly say that I do not recommend this Chick-fil-A at all. You will have better service at the McDonalds next to it. The employees are rude and the entire vibe of the store has drifted far away from Truett's goal for his company. read more

I try to come here for lunch as I know the restaurant uses gloves and is normally pretty clean. Today, I order the #1 Deluxe with a Coke. They gave me the wrong sandwich and drink. When I went back through the line, and waited another 10 minutes to exchange my drink, the manager looked at me as if I had a problem. She did not apologize and appeared irritated. Ver poor customer service...sad. read more

This location has had me waiting after I pay at window. has happened 2 times already!! they need to get better at this!! it is my fault for coming to this location!! chick fil a is supposed to be the best of the best.. now it's seems like McDonalds is the better move.... why take payment and make us wait a long time? read more

food was good , service is just SLOWWWW i see alot of ppl just standing and not helping others , there's only 1 person at the register and the line super long ... I got there and there was many ppl standing waiting on there food . The floors are dirty aswell soooo ... read more

This location is alright. I just feel like they need to put signs out letting people know they're out of certain foods so we aren't waiting in line for 10 min just to have you say you don't have the only thing we were wanting at the menu.... Time wasted. Don't have something, let people know in some sort of way before getting to intercom to order.... read more

Slowest Chick-Fil-A I've ever been too, and I've been to FAR busier Chick-Fil-As. After having enough time in the far back of the drive-thru line (which extended into the strip mall parking lot) to read the reviews on this place, I decided to go somewhere else. It was the prime lunch period, and I sat and waited for 10 minutes to move literally one spot in line. Definitely won't be coming back. read more

Super bad costumer service really rude workers this is the first time I get treated bad by a employee no manners at all

If I could give it a "no star" I would. Customer service is extremely poor. The wait time is by far the worst I've seen compared to other Chick-fil-A's. The only recommendation I would give is that if you're in this area and want Chick-fil-A, drive the extra couple miles and go to Bryant Irving. read more