Horrible service , cold food, wrong order. Need new management and dedicated people and young kids. Who is going to show these young kids how to thrive. Step up! Sad read more

This Wendy's has terrible reviews. However, this location is convenient for me. It was a chilly day and I wanted some Chili. Wendy's can be difficult to get to because, of the traffic. It's very nice from the inside out. This location has a good amount of customers. Some walking up, some chilling inside, a few Pickup Orders and some in the Drive Thru ru. I ordered two bowls of Chilli. One with Onions and another with out. I asked the gentleman which one was with out Onions and he didn't know. So, the Manager helped him out by getting a spoon and stiring the bowl to see if there was no Onions. They figured it out. However, when I got home there was onions in it! However, they were tiny onions so, I overlooked it. The Chili was warm, not hot. I noticed there was a chunk of meat in there. It should have been chopped up. It was loaded with lots of shredded Cheddar Cheese and I was given a lot of crackers. Overall, it was good. So, give Wendy's a chance despite all the bad reviews. read more

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Service is terrible they always have you to drive around to the door on the other side for them to bring out cold food

Just ordered a daves double why did i tlook like they just microwaved my burger and fries. disgusting. read more

Wendy's - nasty ass fries - Burgers Near Me - Fort Worth, Texas

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I am embarrassed this location can never get an order correct & believe if you can't follow your own description & make sure the order is correct you don't need to be in business. I never order here but tonight the husband went here instead of Summer Creek location. My apple pecan salad came with Ranch dressing and no Pecans. He would not order with Ranch and substitute fried onions for candied pecans. If your employees can't read or don't care about the service or Wendy's reputation close your doors! Shame on you for taking my money and not filling my order correctly. Food is high enough to not get what you order. I give you ZERO STARS. I hope to hear from your manager or corporate. I worked quality control for years, poor business plan. No receipt given with the order either. Trying to scam us too? read more

This Wendy's use to be great.. now it just sucks. Every time I get my food, it's half ass thrown together. Order baconator fries... open the back to fries with cheese melted on half it with 3 whole pieces of bacon thrown on top. & before anyone comes for me & says "make it at home" I didn't want to, that's why I PAID someone to do it for me. That's the whole point of going out, cause you don't want to. Bring back employees that give a shit or have a serious conversation to your staff on the type of job they signed up for. read more

Food sucks? Served cold and old. People there don't care. You shouldn't have to ask for everything like your receipt, napkins, condiments

I walked in just now to place my order and was totally ignored by the 2 young women. They both looked at me and decided to text on their phones. There were NO customers!!!!! Not in the driver thru and not waiting on orders. I stood there for a minute, even smiled at them & made eye contact!! Nothing!! I proceeded to walk out & go somewhere else. Wendy's, hire better!!!!!!!! read more

Paid for extra sauces and didn't get them. I called to request refund they said I needed to call corporate.

This Wendy's is the WORST restaurant possibly ever! I don't understand how it's still in business. Every night the whether it's 1 car or 10 cars the wait time is astronomical. I go to the drive thru there's no one in Line and I sit for 5 minutes without anyone talking on the mic. Then I ask is anyone there and get a hold on... I sit for 10 more minutes! Again no one else is in line but me. Kick the works out and start from scratch! read more

Worst Wendy's ever! The staff is all super rude and confrontational. They close their drive thru for 20-30 mins everyday around 3:15 for shift change and close for the night whenever they feel like it... sometimes 2+ hours early. It is absolutely ridiculous and costing them money. They are always out of something and have served stale/hard bread each time I've been here. Just wish the managers and staff would care because I actually really like Wendys. I'd love to come here more often but they can't get their shit together. read more

I don't come here often but it's close to home and convenient. I have never had an order correct here. Service is normally terrible - every once in a while someone is polite. Condiments always are "in the bag" but aren't. Drinks seem to be incorrect too. Avoid this Wendy's if possible, otherwise, be prepared to be disappointed. read more

Not that Wendy's cares judging by the reviews. I did my mobile order ahead of time to save time. It was the complete opposite. I arrived and got told to wait in the parking lot. Of course there's 3 other cars waiting so I knew this was a bad sign. This was only for one sandwich by the way. I didn't get fries, no drink. I only ordered a sandwich. 10 mins later I go inside to find 6 other people. I waited 10 more minutes and had to leave. I told them to cancel my mobile.order because they can't. Well I couldn't either since they put I already arrived. The staff is also full of complete jerks to put it mildly. So Wendy's got my $7 for an order I never received. I tried calling their customer service. I waited 24 minutes and hung up. It's not worth it but go to McDonald's or burger king instead. They're at least. read more

Visited this location on 10/20/23 @9pm got put on hold at the speaker for about 7 minutes the customer service was horrible I saw someone who wasn't even working there in the back I waited for my food for about 15-20 minutes and when it came out the fries were cold and hard like they have been sitting and the nuggets were the same none of the food was fresh which didn't make any sense. Avoid this location if your looking for good food and service because this isn't it, I was very disappoint and upset I gave them my money smh read more

Food was cold ! & For weeks they haven't had salads ... whoever franchised this should be a disgrace.

Just tried to order food and the lady was super rude. Put me on hold and then came back on having a personal conversation and put me on hold. You should take care of your customers first before you start engaging in personal conversations while you're at work. read more

Manager at this location is a true gentleman in 55 and not very Teck savy and my app did not geolocation my order on app and the register was broken and only use app and he got my order moved and save me a huge drive ,ps check your location before ordering on app p read more

Baconator fríes were just a soggy mess, burgers were dry. place puts no love into what they are doing.chili was good read more

Wendy's - Baconator fríes were just a soggy mess - Burgers Near Me - Fort Worth, Texas

Our first time here we got terrible quality food. After a few months we decided to try again. They once again messed up our order. We only ordered 2 burgers. After going back through the drive-through and dealing with the still rude, but now very disgruntled employees, we received our burgers corrected but made worse than the first time we received them. Fool me twice shame on me, right? read more

I have came a couple times to this restaurant and the service has always been the same, bad. I did overhear that they where understaffed because some of their workers quit. I went inside one time and the manager was yelling at her workers saying get it done or someone is about to get fired. That's an environment I probably would not like to work in and some of those negative attitudes trickle into the service to the customer. read more

A bunch of kids work here. Snap chatting and hugging and touching all over the place. Drive thru window took me 15 min just to get my order wrong.. 0 stars read more

Unbelievable!!!! I ordered a double stack (only). Opened the bag and had a bun with ketchup and pickles, no meat. Also, my total was $2.15. Gave the cashier $5.25. He pulls out his cellphone to figure out how much change to give me. I asked him what he was doing, then told him how much change to give me. He thanked me and said it would have taken him too long to calculate in his head. I hope he only services honest customers, because a crook will clean Wendy's out. read more

Corporate needs to seriously come and help this place! Bad attitude, no Smile.... both cashier and the person handing you the order just rude, if you don't like smiling and being nice to your customers you need to leave and let somebody with some customer service skills take your place read more

Wendy's - Cold fries - Burgers Near Me - Fort Worth, Texas

Went here once and had a bad experience, but decided to give it another shot hoping it was a fluke, since it's so close to home. Boy was I wrong! This is definitely by far the worst "fast" "food" restaurant I've ever been to. On both occasions they took forever to complete my order (which seems to be the norm), and screwed them up on top of that! To make matters worse the second time around the food was trash! I'm one of those "you ain't done eating until your plates clean" types, but I couldn't bring myself to consume that garbage. I love Wendy's, but this location is ruining their reputation. read more

I definitely do NOT recommend this location. The lobby is almost always closed. They're always working short staffed, so the wait times or ridiculous. And the attitudes of most of the workers is atrocious. I wish I could give this location 0 stars. read more

Was missing some food from my order. Brianna (I think the manager) made sure I was taken care of.

I went to order they said they can't take my order because of a bs ass excuse, they never have shit running never can get your order right Food always dry close this shit down or fire all them they can't work for shit 0 stars read more

HORRIBLE!!! I came here to get something to eat, no one came to the speaker and no one was at the first window so I drove to the second and there was one car ahead of me and I sat in the drive thru for 15 mins and never got service. read more

Wendy's - 2 cars waiting and not getting service. - Burgers Near Me - Fort Worth, Texas

Cold food forgot fries I'll never eat here again nasty cold stale ass food y'all should be ashamed read more

I'm so glad we are moving out of this area . I love Wendy's but this is the worst Wendy's ever . Always out something like CHILI , CHILI SAUCE , SALT , KETCHUP. WOW ! The food is gross and the meat on the burgers is so dry and old it's not even funny . You better not order nuggets because they will be old and dry like cardboard. The grease on the fryers are never changed . The employees all stand around on their phones . We just went through drive thru and 5 teenagers standing around on their phones huddled around playing and talking. It's absurd . Corporate or any Wendy's management please come take look at this store . A disgrace to the Wendy's name and franchises . I prefer Wendy's over McDonald's but they opened new McDonald's across the street and the service is outstanding and the store is clean . They are happy to serve you with no attitude unlike this Wendy's . read more

Terrible service and very rude staff. Avoid at all cost!!! I asked for the manager and was even worse. Avoid this location.

Do not go to this store. The manager is extremely rude and condescending and lectures you about ordering by item rather than combo. Avoid it at all costs. Vote with your wallets. read more

Food was okay. Had a coupon for 2 Dave Double Hamburger Combo for $5.99. They charged my card $16.00 didn't notice till was back on the road. I will never ever visit this location. Please get a receipt & look at it before leaving. Place & or employee's are crooks. read more

One thing you will for sure get every time you come here is horrible service and disgusting food . Just once can I get some hot fries cooked in Fresh grease . I swear they must cook the chicken nuggets every couple of days . The oldest ,driest and nastiest chicken nuggets I've ever eaten . The whole staff does not give one F$&@ about doing the job they are paid to do. Unprofessional, unhappy and plain rude all the time . Soon as we walk in they look at us like how dare us come in and order some food . The lobby is full of kids loitering after school and not even eating . People always just sitting charging phones or tablets being rude and loud .. it's obvious they are friends of the workers . They need to close this location . It's a pure disgrace. read more

I went to Wendy's about an hour ago (in the drive thru), it took them over 5 minutes to take my order, and when I received my order it wasn't correct, I was missing a large fry and the fries with the meal had about 10 fries and I asked for no ice in my drink. Not to mention my food was crammed in a small bag. I went back around to let them know my order wasn't correct and the cashier pulled my receipt which she failed to give me and said I didn't pay for it l, I offered to pay for the missing items but the rudely told me that I needed to circle back around because the car behind me has a large order. I feel it was unprofessional being that she messed my order up to make me have to get back in line and wait again, I just told her never mind and drove away. Sadly I had to go to McDonalds across the street to get more fries. read more

ABSOLUTELY DISGUSTING!!!! DO NOT GO HERE!!! So absolutely filthy it's beyond words. Someone call OSHA immediately and make them come do their job and stop trying to make fake rules for shots that don't work. DO YOUR JOB WENDY'S AND CLEAN!!!!!! The floors were an absolute hazard. I'm beyond words. This is so messed up. read more

Took 30 mins for my food just to have the frosty I ordered all messy leaking in my car and then got 1 napkin in the bag didn't expect much nothing but kids working here and all of my food is cold read more

This is my favorite Wendy's! My order is always correct & the food is always very fresh. Thank you guys! Love the 4 for $4 great deal. Try the s'awesome sauce. read more

Has to be the worst location! The last 3 times i went my order was wrong! They're not accommodating. & they're food is never fresh. If it wasn't the only place i passed going to work, they wouldn't have seen me again but I'll starve before they get coin out of me read more

The manager here, Elizabeth, was incredibly rude. There was a small issue with my order and she talked down to me like I was a child. All I wanted was spicy nuggets instead of regular nuggets. I ordered spicy nuggets to begin with, and seemed annoyed that I asked for her to trade them out for spicy. It was such an easy fix, but she made it seem like it was a huge burden on her day. The fries were cold and soggy by the time she fixed my order, and I was almost scared to ask her for fresh fries. When I asked her, she huffed and puffed and had an attitude. I also heard her in the back talking down to the employees. It mad me so sad for the employees.. everyone makes mistakes but she was talking to them like they were dumb. If I could give zero stars, I would. I will be reaching out to corporate about this issue. I know times are tough and places are understaffed. It's times like these where I think they're understaffed because management treat employees like trash. I will not be returning due to Elizabeth. I hope that corporate can fix this issue before anyone else has to witness the awful things I saw there. Ugh. read more