Chick-fil-A is always a very consistently good experience. The food is always good. They people helping are always friendly and helpful. Across the board at any and all locations. That being said, I have had a few encounters at this location that aren't up to chickfila standards. The people taking the orders are always perfect and amazing, but the people handing out the food sometimes seem to be a little confused. I once sat there for 5-10 minutes waiting for someone to bring me my order and I have no idea why. It was a #1. Finally someone came to my window and asked me what I was waiting on and I told her and she brought me the order in seconds. She mentioned something about my car description not being right.. idk. Another time the lady tried to hand me my drinks in a carrier. I only had two drinks and I told her I didn't want the carrier and she said I had to keep it. I don't know why it was given to me at all or why I had to keep it. Such a waste of packaging imo. And sometimes the employees are just laughing and chatting amongst themselves. Even when I see food sitting there waiting to be distributed to cars waiting. In the big scheme of things, these are very minor things to have happen at a fast food drive through, which is why I still rate this location very high. I just feel like the chick-fil-a standards are SO HIGH that even when there are shortcomings here and there it's still good service. Kudos to the way chick-fil-a trains their employees because you can tell that they are focused on all the right things while servicing the public. read more

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Food was delicious, love the cobb salad. Very clean and tables were not dirty. Servers are always polite But, the one thing that keeps me from giving it a 5 star is ordered a 12 piece nugget but when I got home it was 4 chicken tenders. Still good but not what I ordered read more

Food is always delicious every time i come here. the only thing i can complain about is when i order through the app, i always pay for 2x cheese on the salad. I never do get that, so i've had to start paying for 3x cheese just to get a few extra shrivels. Service is always nice with a warm and welcoming environment. read more

AWFUL service! I came here while visiting family and we made a lunch run. We ordered two chicken sandwich meals and a gallon of tea. We waited ALMOST AN HOUR and spent ten minutes trying to convince several different employees that we hadn't gotten our food. Trust me lady, we were not there to enjoy the atmosphere. They tried to tell us someone else took our order and that was our fault somehow?? They did finally give us our order but NO compensation whatsoever. I definitely will not be back to deal with the gaslighting staff and my relatives will be leaving a very honest post on the close knit Facebook page for the town. EDIT: After contacting customer service, it's becoming more clear that nobody at this place has ever interacted with anyone else in their lives. Someone reached out to us only to tell us that it was OUR FAULT for not standing by the counter the entire time and bothering them after 10 minutes. Well sorry we have patience and don't exactly want to squeeze in between the 20 other people at the counter I guess. Still no apology and no compensation offered. read more

Waited 10 minutes for cold food and fry crumbs, horrible service 5 cars got their food while I was waiting at the front of the line and I only ordered for 2 people! Sweet tea wasn't good like a good chickflas normally is, disappointing to say the least. read more

Chick-fil-A - Fry crumbs, there were maybe 10 full fries, hard maybe - Fast Food Near Me - Elizabeth City, North Carolina

Ordered in the restaurant, food delivered slowly with people who ordered behind us (staff) getting their food before us. When it did arrive, the chicken didn't even cover half the bun. Given the wait and needing to be somewhere else I didn't have time to wait for a correction. It was also fridge cold with unmelted cheese. Staff need to actually work. read more

Food excellent Service excellent 11/18/2023 7:00 pm Ladies bathroom disgusting Stall 1 full of poo Stall 2 pee all over the seat and not flushed Stall 3 clean. I would post pics but don't want to gross anyone out read more

This is hands down, without a doubt, the absolute slowest Chick-fil-a I've ever visited. I've held off on posting this in hopes they would figure out their issues, but after more than a year of giving them a try, it's time to make sure Yelp users are aware. There is no bail out option once you get in the drive thru line because there is a barrier to prevent you from escaping if you are in a rush, so once you commit you can expect a minimum of 10-15 minutes. If you don't have the time, don't get in line if there is anyone waiting in the drive thru line as you pull into the parking lot. It never seems that there is a "good" time to go since they always seem to be slow regardless of how busy they are. I've seen much busier Chick-fil-a restaurants take much less time. I have also had my order be wrong a couple times, which for a normal fast food chain isn't bad, but I expect more from Chick-fil-a. Lastly, this is a minor thing, but they aren't as friendly and courteous as almost every other Chick-fil-a I've been to. This is not to say they are rude because they are not. They are courteous, but I don't think anyone goes out of their way to be friendly and courteous like they do at most other Chick-fil-a restaurants, which may just be another indicator of a below average workplace culture at this particular location. read more

3 stars only due to the extremely long lines. Arrived at 1130 out of line at noon. Every other chick I've been to has "runners" when lines are long. The food was good, but those lines need to be fixed. I'd hate to have arrived at noon! read more

Good food but I didn't think it would even be possible but the drive through is even worse than before

Single worst Chick Fil A I have ever been to. I am a full time RV'r with 3 kids. We have been everywhere! Had incredible experiences. During hurricanes, late night, early morning. All over the US. This place has unhappy employees, they don't use the lingo, they look tired and miserable, the place does not look clean by their standards. Either close it or fix it cause it does not represent the company or it's people. read more

Chick-fil-A - Every time we are here. - Fast Food Near Me - Elizabeth City, North Carolina

This place gets a ZERO star if that was an option! What a horrible experience today...and I will never go back (and will discourage everyone from doing so from now on). I placed a mobile order for breakfast on my way to the restaurant (before 10:30 AM). I got to the drive-through for pickup and stood in the long line. By the time I came to the "ordering box" ... I'm told, it's passed 10:30 AM and my order is no longer valid for breakfast...even though it was placed during breakfast hours!!! WTF Well, I guess I learned something new...your mobile order doesn't mean squat until you are at the box because they don't pull it up nor does it go into their kitchen system so they can start making your order for you. Most ridiculous waste of my time. Will not be using their catering now too if this is how Chick Fil A conducts business and not take care of its customers. I don't know if this is just this location or if it's everywhere but I have my suspicions. read more

States they deliver til 30 minutes before close, tried to order an hour before close but unavailable. Lying to customers isn't very Christ like read more

I love Chick Fil A but not this Chick Fil A! Horrible management which make for unhappy employees! Our order is always right and the food is good but the owner and manager/catering coordinator leaves a lot to be desired! She is rude and very condescending! This is the worst Chick Fil A I've been to since the new owner took it over! The employees are not rude but you can tell they are unhappy so their words don't match their facial expressions. I feel sorry for the employees! They used to be very involved with the community and had special events for children and seniors until the new owner took over but all she wants to do is line her pockets and opts to not offer any community event. Which is very sad for this community! I'm sure this Chick Fil A is NOT what Mr. Cathy had envisioned. Maybe if they get a new owner and manager we will be back but until then I'll drive to Grassfield for my Chick Fil A fix! ALWAYS A GREAT EXPERIENCE IN GRASSFIELD even during peak times! read more

This is the worst Chick-fil-A I have ever been to. Every time I go the lines are ridiculous, food is never ready when u get to the window so they have u pull into a spot and wait this time it was 12 minutes. After the line. Then the fries were soggy and cold, customer service is terrible. This place is not representative of any Chick-fil-A I've ever been to. They are really hurting the brand..... read more

Ordered the same thing I do for every mobile order at every chick fil a location. Have always hade great service until coming to this location. Pre-paid through the app. "Man" in charge refused to give the correct order or take out the wrong parts of the order and said we had to pay extra to get the order correct. read more

This is the second time I have placed a mobile order that I have had to not only wait in the drive thru but then be asked to park. Today I spent 20 minutes in the drive thru and another 10 in the parking lot. A 30 minute wait for fast food is bordering on the ridiculous. No other Chick-fil-A functions like the one here in EC. read more

Makes you wait 45 minutes in the line just to ignore you for 20 minutes at the 2nd speaker and send 4 cars through the first line. Worst customer service ever received. Told me they heard me but were ignoring me when I told them I was sitting there watching the cars go through the other line trying to speak to them over the speaker to order my food. They're very rude. Never get your order right. Wouldn't waste my time with this one. Not the lords chicken. Would rather eat the roach covered McDonalds then come here. read more

I love chick fil la! I was so happy when EC got one and whenever I visit family here, I tend to stop by to grab food. However, every time It never fails that the service is incredibly slow. And oftentimes I am asked to pull up because food is not ready. I have eaten at several chick fil las and this is not up to par with the level of service I am used to or the standard chick fil la has set nationally. read more

I love Chick-Fil-A ... & this 1-star rating won't change things. Furthermore, I've eaten at CFA for years & hopefully years to come. Notwithstanding, I just had the absolute worst drive-thru experience ever. Seldom do I go to a CFA when it's not busy. But my experience is they get people in & out QUICK. Well, not at this location ... even with the dining room closed. TERRIBLE! read more

10/10 Do NOT recommend for catering. Ordered online $1200 worth of food for a wedding about two months advance, then called a few days later to confirm & see if they had any questions and made sure they had my name and number. Then two weeks before my wedding I call again to confirm only to find out they cancelled the order without notifying me because they "did not have my number and were closing for remodeling." What BS. Shouldn't you know way ahead of time about a scheduled remodel. You should have the phone numbers of all catering orders, especially one worth $1200. Was basically told there was nothing they could do the order was cancelled and they would be closed. Now two weeks away from the wedding and have to find a way to feed 75 guest. Not very "my pleasure" service of them. Wasn't even offered compensation in any form for the inconvenience. read more

Went to the Elizabeth City location this morning and ordered food for the whole family. Both orders off chicken mini we're old and stale. Small almost non existent chicken and the bread was hard and crumbling. Huge let down after spending $40+. read more

I keep giving this place chance after chance hoping I'll have a better experience, but each time is terrible. Save your time and money and go somewhere else. Cold food and terrible customer service, this place needs a new operator asap. read more

Sad day. I'm DONE with Chick-fil-A. I have cut down on my Chick-fil-A visits because of the outrageously sodium and MSG anyway but today I give up. I ordered a chicken strip meal. I first checked my fries because I know they don't fill them up anymore. I kindly passed them back and asked them to fill up my container. It looked like I said some forbidden word by the looks on everyone's faces. When I pulled off I looked in the bag and it still wasn't full. When I got to my destination and opened my strips box there were the tiniest strips. It looked like they cut the normal size strip in half, possibly a third. Wow. I avoid MSG anyway so I stopped coming here as often and when I did come, I avoided the breaded menu items because those are the main MSG culprits. But TODAY I'm done. I'll use up my points and read more

Chick-fil-A - 3-count chicken strip. Two of them are almost a third of the regular size. - Fast Food Near Me - Elizabeth City, North Carolina

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This location was bad way before Covid hit. Wrong orders. Missing items. Bad bagging. Rude management. If you are missing something they look in your car. Even with mobile order you have to wait in the drive thru. I could go on and on. We stopped going there a long time ago. read more

The slowest Chick-fil-a I've ever been to. I've been in line for 35 minutes so far and just ordered my food. If there's a line and you have 45 minutes to spare, then come here. If not, avoid at all costs. read more

Was Very happy with the customer service. but sat in line for 40 minutes & paid extra to get fruit with my meal to receive this. absolutely ridiculous & they don't answer phones. read more

Chick-fil-A - ows a person holding a bowl of fruit - Fast Food Near Me - Elizabeth City, North Carolina

Usually chick-fil-a is on point with the service, food, and overall cleanliness but today I went in for lunch and to let my kid play in the play area and this place just didn't have the usual chick-fil-a feel.... 1. Usually they have an attendant of some sort walking around wiping the tables and tending to the cleanliness of the dining area but that was not the case today. The tables were dirty and for the hour I was there no one cleaned any of the tables. 2. Many of the tables still had condiments left over from past guest. 3. The play area sanitary wipes bucket was empty and when I asked for more the waiter seemed as if it was a bother.... 4. The cashier wasn't very knowledgeable. I asked for a extra salad tray so I could spilt my salad and he was totally confused... 5. I was given ranch dipping sauce for nuggets instead of the packet of ranch that usually comes with a salad... The 'A' team was definitely missing in action today! The three star rating is based totally off the food. The salad was great and the small fries I ordered were fresh. read more

This place is unlike any other CFA in America. it's super slow!!! I keep giving it additional chances, but today was the last time! It should not take 25 min in a drive through with minimal cars in front of you!! Then I had to go inside because I order was wrong!!! read more

Very pleased with the customer service, but the food is a whole different story. I ordered a 10 count Chicken mini and this is how I received it. I don't like to complain but nobody wants to open up their box of food they paid 16$ for and see this. I tried to call the store but went straight to voicemail. read more

Chick-fil-A - Chick-n-Minis- - Fast Food Near Me - Elizabeth City, North Carolina

Pathetic. Every business and restaurant have been open for a year and this place still acts like there's a plague out there. I go inside and the counter is closed. They force you to order on their app and when she brings my order, I forgot a drink. She won't take money and makes me order a 1.88 drink on the app again. Pain in the butt. They claim they don't have enough help but the manager is standing around talking. read more

I liked that CFA was located within walking distance of my hotel. Went over about 8:30pm for an evening meal. As at most CFA locations, the counter person was polite and efficient. There was an unusually long wait for my order (the #1 combo). Once I had it, the meal was hot and good. read more

Been here multiple times. As recent as Saturday. We've only had one not so great experience. The tomatoes, pickles and lettuce were warm and soggy. Not usually for this place. Every other time has been on point. Service is always fast and friendly. Love the spicy chicken sandwich deluxe. Always make it a large for fries and get the chick fil a sauce. My wife and I always split it because it's a lot of food for us. read more

Amazing customer service! Ive never seen employees work so hard towards making the customers happy as much as chick-fil-a does. Even at times where the whole place is PACKED with people and i think to myself "man, i bet my food is going to take a while" i am always pleasantly surprised with how fast my food actually gets to me. I don't know HOW they do it, but other fast food restaurants need to be taking notes from this chick-fil-a. read more

Everything you could expect from a chick-fil-a no complaints. Always a go to, just stop being stingy on the sauce. That is all.

This Chick-fil-A is really struggling. Hours have changed and menu is limited. Hopefully they can get better management.

Love these restaurants! Nice people. Great food. Listen carefully to the music! :) read more

I am a truck driver and when I Finally found someplace to park and walked in to place my order they wouldn't take it. Told me sorry we're only doing drive-through and app orders. I am not downloading and signing up for an app just so I can buy my lunch. read more

Our chick-fila is top notch. Always providing great customer service and consistent with the food! Can't think of one bad thing to say...

Trying to pick up an order for a friend and was told that since they ordered through the mobile app for drive through I couldn't pick it up inside. It all comes from the same place doesn't it???! Extremely disappointed by how un accommodating they were to me and my situation. read more