Service is 50/50, but ultimately it's fine not the best Chick-fil-A that I have been to depending on when you go. The food is also like that sometimes you get fries that hard or not filled all the way. The sandwiches seem to always be good though! Depending on when you go the drive though workers seem to ether not want to be there or they're the usual Chick-fil-A workers. Overall, this Chick-fil-A is good never had too many complaints and will return to this location. read more

Young girl, brown hair, short, and crayons on her name tag could not remember fries I ordered and gave me chick-fil-A sauce instead salt for my macaroni and cheese. Also did not say my pleasure, will not be coming back. #worstcfaever #cleburnestepitup #minimumwageisnotthathard read more

Brought 5 tween girls for food and ice cream. The staff were so accommodating, friendly, and made sure everything was perfect. The girls ate all the food and loved the lemonade. The service made it even better! read more

Chick-fil-A - Fast Food Near Me - Cleburne, Texas

We were at the Chick-fil-A today at 11 AM and we had a wonderful lady behind the counter by the name of Stephanie. She was so sweet and kind and very efficient at her job. We had our granddaughter with us and shortly after we received our order that she brought out she brought out an ice cream for our granddaughter. That was so sweet and it's nice to know that there are people in customerservice that still worked that hard. Thank you Stephanie! John read more

Chicken was good but bun was old and dry. Bun fell apart when eating. Hit and miss now days here.

Upon opening here, the place was continuously busy yet food was served in record speed. Now you will wait 15 minutes in the drive thru after ordering. Be sure to check your order at the window as well, just because they ask your name at ordering does not mean they put your order in correctly! You may get a chicken wrap (?) when you order nuggets. And that friendly smile and comment you once got is a thing of the past too apparently. Once great and unparalleled service and attitudes, are now in a steady decline. Management needs to get a handle on things between 630-715 on Thursday nights anyway. read more

Always good food and service. I had the 4 piece chicken strip with side of mac n cheese. My drink was a mango lemonade. Yum.

Customer service & food . Spicy chicken sandwich was the worst i have ever had . You think they could get this right after the time of being in business. read more

The service was excellent, the food was great, and the ambiance was okay. My kids loved playing around in the park

We have always loved Chick-fil-A but this location has poor customer service. We have had a sandwich missing from our order twice and the last time the male "leader" told me that he would replace the meal including drink and waffle fries for the inconvenience that my husband did not have dinner that night. When I went to redeem the meal today, the "Director" Zach told me that he would give me the sandwich but not the rest of the meal. I told him he was going to lose a customer over $5 in a drink and fries to which he did not seem to care. When I got home, I discovered that they had messed up the order again and gave me two chick-fil-a sandwiches charging me for one which was not replacing the past sandwich. I have asked that the owner Matt Flanikan call me about the situation so we will see what happens. The attitude and experience of this Director was a poor example for the young people they employee at most Chick-Fil-A's. read more

I just spent the last week with food poisoning after eating lunch at Cleburne Chick fil A . Nothing else I have eaten that morning would or could spoil. I'd be cautious I bet thy do not wash their hands or at least the food is undercooked if it's even fresh at first at all. read more

last Wednesday I took my family to the Cleburne location and I was very disappointed. I usually go thru the drive-thru but we went inside this time. We were made very uncomfortable by the way the manager (I assume it was a manager, a short woman with black hair that had a different color shirt) snapped at her employees. We heard her tell (yes tell) someone to do something and then while they were doing whatever, she barked at them because they were no also doing something else or they were doing something wrong. The effect the staff weren't smiling - like usual- they looked tired and not enjoying their jobs. This kind made it an unpleasant experience. That manager needs to be reminded that there are a number of chicken places down the street- Cain's, KFC. Chicken Express. Popeyes... for us to eat and for people to work. The food was good, expensive, but good. read more

As much as it pains me to say...this is probably the worst Chick-fil-A in Texas. So bad, that even the lady who was taking my order over the intercom irritated me before I even made it to the window. Just kept rushing to push me along so I couldn't even explain how I want my meal prepped. Furthermore, they always screw up my order and leave food out. I've had to come back multiple times. As someone who spends thousands of dollars at CFAs all over...this one wins the award for "GARBAGE LOCATION OF THE YEAR". Save yourself the disappointment...drive to the Burleson CFA. *Update* Just went again, tried to give it a shot, they forgot my sauces eventhough I SPECIFICALLY ASKED for them not to. CFA Corporate needs to step in and save this place from themselves. Makes the brand look bad. read more

Not good service today. No one check on the tables, there where several dirty. Was told if we wanted a refill they had no problems it's free. Went to get a refill and waited over 5 min while one person put in a order, and 3 others workers talking they all looked at me and walked off. Even had one walk right by me tried to as and he said " no English "​. Will not be going back and will tell others read more

Food is good but they need to open the inside and stop the bs . Other places are open to eat inside so get it together people and open up all the way . read more

One of the best chick-fil-a's I've been to. The employees have always been the nicest. The service always fast and the food excellent. I don't know what the bad reviews are for except maybe they decided to gang review which is terrible. They probably got their little Karen feelings hurt. I have been here multiple times and never a bad experience. read more

Hands down the worst location. Fries are 1/2 full and cold. No napkins in the bad. Usually, the workers are pretty well trained and friendly. Here - not so much. Won't eat here again! read more

The OWNER is horrible. Please don't ask for your fries to be done. Hopefully your chicken is cooked more then they do their fries. Also don't ask to modify anything. He will not allow it. Drive to Burleson. read more

Great food as always but the customer service was really bad. I placed an order through the app, they forgot an item and the app directs customers to contact the store. I called and there was no answer. I left a detailed message since they didn't answer (return number, ticket number, missing item...), and no one has returned my call or refunded my missing item. I'm definitely disappointed. I thought chick fil a was above this. Their food is higher quality but I guess that standard doesn't hold with customer service. read more

Ordered the new bbq sandwich and got a spicy chicken deluxe instead. I hate spicy food so I can't even eat it, didn't realize it was wrong til I got home. This location also doesn't offer curbside which sucks because the drive through can get really long and take forever. Don't think I'll be returning to this location any time soon. read more

This the slowest chic fil a I have EVER been to! They definitely don't have the drive through down pat like the other ones do.

bad management but amazing customer service everyone there deserves and raise. julia at the window was so sweet and kind. Isabel in the drive thru was polite. Was kind of nervous eating there after i heard about the bugs but the food was good, complements to the chief . read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries- looking under cut and crazy - Fast Food Near Me - Cleburne, Texas

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Worst service and food. Was asked to pull up and then they forgot my sandwich. Bread was literally falling apart as I was trying to eat. Mac n cheese old. Fries half full. Will never go back! read more

Worst location!! They won't even let you pay more for fries instead of hash browns.We got 20 chicken minis and they gave us 2 honeys.This location sucks. read more

I asked for a breakfast bowl with grilled chicken got a breakfast bowl with no protein.... Disappointed and probably the last time I go to this location as this is the last order I pay for to be wrong. read more

Probably the worst Chick-fil-A location I've been to in the surrounding area. The teenagers working the drive-thru are rude and unprofessional, the chicken is rubbery and the fries are over-salted disasters. I would not recommend this location to anyone. read more

Wanted to see what all the hype was about so I finally decided to go one morning. I took so long to order but the person taking my order was so friendly and everyone that had taken my order has been super nice to me go even remembering me when I go now. Than I got my food quickly I should add than I realized I've never had anything like this before and there is so much I still haven't tried on the menu yet so I'm excited for when I get the chance to. Also there dining room is so fancy read more

Not sure why the reviews are so bad. Have I been super impressed with my food every single time I've been? No. But it's fast food, what do you expect? The employees are always nothing but super sweet, if they have ever forgotten anything they're more than happy to go back and get it, correct anything that was wrong, etc... Definitely a go-to place for me and my family! read more

This was the worst Chick Fil A I've been to. Service was bad and the chicken was gross and rubbery. Never going back.

Absolute worst chick-fil-a I've ever been to! I happened to stop by here on the way to my destination and I regret it. My order took 10 minutes to get to me and it wasn't even fresh. Fries and sandwich were cold, drink was watered down. Visit another chick-fil-a. read more

Love the food. Always good and if I have a problem or get the wrong order which happened once they are so kind and work fast to fix the issue. They have done a great job and I'm happy they are finally close by. read more

All these bad reviews seems like the run of the mill "Everything needs to get done my way and perfectly!" Listen, pal, you're at fast food. It may be your money, but it ain't worth the crap you've been giving to them. Now, for the food itself; delicious, it's fast food so, obviously not amazing but it's good. 5 star customer service! And although I don't get the whole "You can't eat indoors." Thing, it's still a great place to get your food. read more

If I could give less stars I would. This is the worst Chick-fil-A I have been to. They are rude and extremely unprofessional. The owner has a bunch of weird rules he made up that no other Chick-fil-A goes by, including not selling things on the menu to you if he doesn't think it goes with what you ordered (not making that up) . Chick-fil-A is my favorite restaurant and I hate going here do to the rude staff and never getting what I ask for. They need to be retrained and start over because this place is a mess. read more

Whoever the young lady working the drive-through window was at 3o'clock on Monday, needs an attitude adjustment! She can't read receipt and then gets an attitude when I correct her. I will not be visiting this Chick-fil-A again. It's very disappointing as Chick-fil-A is known for their customer service. read more

I'm not sure why impatient people are leaving such bad reviews. This is a brand-new store, all the staff are new too and are dealing with a flood of customers. Every time I have gone they have gotten my food to me extremely fast and they are always welcoming! read more

Don't bother. should have read reviews before going to this chick-fil-a. Completely agree with the poor reviews. In town for a baseball tournament and Matt Flaniken can't seem to staff properly so the inside is closed down "because they don't want to clean." Not a good representation of an otherwise great company. Do yourself a favor - Go to Dairy Queen instead. read more

I went today and the nuggets were genuinely atrocious. I thought maybe it was just one or 2 bad ones but after 4 bad ones I stopped eating. Tasted like old, rubbery, awful tasting chicken. like the stringy white fatty part of the chicken. It just wasn't like the other chick fil a's. Terrible will not be going back to this location ever again. read more