This is likely the busiest place in Chesapeake. During lunch time, this place including the parking lot can be overwhelmingly busy. The good thing about this Chick-fil-A is they are very efficient and speedy. They staff is polite and helpful. The drive-through may appear too long to wait, but the staff if squeak at placing your order and getting your food to you. They keep a steady flow of traffic with the small parking lot. I have not been dissatisfied at this location on the multiple visits I have already made. My food is always hot and freshly made. If you're in the Chesapeake area and in search of something good and quick to eat, I recommend this restaurant. read more

This Chick-fil-a has the best customer service. They came out with my order of 2 4-count chicken minis before I even finished paying. Everything is always clean and they're very attentive to customers that dine in. read more

Awesome.e food and service. Love the staff and restaurant. Consistently great daily..

Whenever i come here no matter the time it is ALWAYS so slow. Chick-fil-A is known for their speediness, but boy this one might go down as the slowest in history. If their were another Chick-fil-A around my job i would totally go to that one. read more

This place is easily the cleanest, friendliest Chick-fil-A you'll ever go in! I can't say enough good about it. Everything is clean and the food is hot and fresh. read more

OK everyone knows that Chick fil A is the bestest. What you may not realize is that this location is on the verge of suffering Starbucks disease. They could, if they chose to, open another Chick fil A in the parking lot of this Chick fil A and both would still be insanely successful. "The Good" - The staff smile.... and not that fake smile, they say thank you, and if you respond with a Thank you (which you should) they respond with "My Pleasure"... consistently. This little fact makes you want to go just to hear polite people. - If you are feeling hungry get the Original sandwich, if you are feeling healthy, get the grilled. Either way, you win. - They have party trays, the ones I have sampled recently were the nuggets and the brownies. I have not seen some many people smile when they found out that Chick fil A was serving lunch. - They have an indoor playground to occupy the munchkins. - Try the Jalapeno Salsa as a topping on the sandwich, it is designed for the breakfast selections, but they still have it you just need to ask. - They started carrying Texas Pete's Hot Sauce.... thank you. - The cole slaw is great but never ordered that much due to the darn Waffle Fries being so tasty. - Milkshakes.... now that is just wrong unless you are planning on having ellipticals instead of booths to assist with the working out. "The Meh" - The drive through gets very crowded around lunch and dinner and even a little bit around breakfast. Now this is easy to say and people will say "Oh ok it gets crowded" But I mean it gets CROWDED!. To the point where they have two of the staff outside walking the line of cars with headsets to expedite the orders. The lanes are also designed to have two lanes wrap around which is not really a good idea because the people that do get their food are in the inside... so in closing.. Crowded, it gets. "The Bad" - The best problem to have ... being busy. read more

Store off to a rocky start. Stopped during road trip, was delayed 20 minutes just for nuggets, told i couldn't get the fries since i was 3 minutes before lunch, then still waited 10 minutes for nuggets leaving at 10:40. Hmmm, i think i could have had what i wanted. No one apologized, manager did not address delay, lunch menu was not ready for crowd and to boot, my long awaited nuggets were under cooked causing me 2 more stops going home. Used to be the only fast food i would stop for. Not any more. #chikfilafail #roadtripfail read more

Every ChickFila in the area is clean, good staff, quick and my go to for Breakfast items when im on the run.

I come here every Friday and get the same thing. They always have my food in my hand before I can even pay. This location literally defines fast food. Not to mention the food is great, and the employees are very friendly read more

I can honestly say that I have never been disappointed with chick-fil-A no matter which location and this location was no different. I was in a rush on my first morning in the Chesapeake area and was driving around trying to find my breakfast and was over joyed when I found chick-fil-a. This location looked very new and clean which is always a plus. I only went through the drive thru but my experience was great and my order was correct. I was able to get through the drive through in under 10 minutes and on my way in to work. read more

Haven't Chick-fil-A since I moved to WA. Man did I miss it! So good! Good, kind service...just awesome.

I currently am a doordash driver. Sometimes things can get hectic and you forget something. I happened to be picking up a meal from this chickfila around 9/9:30 pm on friday june 11. I walked up and accidentally locked my door. My phone, wallet, keys, everything was locked in my car while it was still running. I wanted to just break my window and get away because of the embarrassment. The team leader or manager on closing shift had come out. She was a younger black woman that i never got the name of, but am so grateful for. She called a locksmith for me, let me stay inside out of the heat, made sure I was okay. She got me a drink and some food while I waited 30/45 minutes for the locksmith to show up. She kept me updated every time they had called her, even when the guy finally showed up, She told me that if he was rude or made me feel uncomfortable to immediately get her. She made me laugh and feel comfortable in a time that i was really freaking out. Your employees here are truly kind hearted people. I wish i had got her name, but she deserves a raise or a promotion. She truly embodies the message chickfila is trying to send. You guys are more than lucky to have someone like that working for you read more

Love chick fil a but don't try to come here at lunch time. It's a great location but EVERYONE comes here at the same time. Nowhere to park and the lines are so long. Nice people though. read more

I'm not usually a fan of the waffle fries but I just stopped at this location and their fries were spot on! Crispy and delicious!!!

Wish I could give a zero. You wait in a ridiculously long line on the drive thru every time you go there. Me and my girl ordered a spicy chicken combo and a grilled chicken club combo with a superfood substitute and two sweet teas. I guess this is partially our fault because we didn't check the order before we left and We received no chicken club or the receipt to go back and get it. I had a superfood side for dinner yay! I am done with Chic Fil A, it's tasty but not worth the wait or aggravation of them messing your order up after you patiently waited. read more

This Chick-fil-A should be avoided. It is horribly understaffed. There are also concerns about cleanliness. One employee was seen not using proper methods of cleaning up an accident a child had in the play room. The worker went right from cleaning up the mess, back to wiping down food trays without washing! read more

Let me tell you how customer service was handled in this establishment specifically Chesapeake Battlefield . Imagine you are in your 30 min lunch break and took the drive thru because you don't have much time to sit and eat. The lady who took my order was not paying attention to details of my order. My mistake, I should have checked my order before leaving. By the time I got back to work , I realized that my food what not what I ordered. Hungry, upset as I was, I called Chick filet in Battlefield. A lady answered the phone, I started to tell her my story, then she puts me on hold then another lady was on the phone. I told her my story, NO APOLOgIES for the mistake was made then she tells me that she will get my food ready. I told her that my lunch break is over , but I will come back between 13:00-13:45 ( in between work) to pick up the food. Then she tells me " oh I can't guarantee that your food will still be hot by then" . Then I told her, I am coming in those times so I hope I will get my food. Then she answer me back " I'll try" , I said don't try , just do it. SHE THEN HANGS UP ThE pHONe. I went back to Chick filet Battlefield at 13:30, I went to the counter where there was a lady with a tag that says" Assistant Manager". I told her that I need to talk to the person who hang up the phone and told her the story ( Again, NO APOLOGIES) Ignores my question, she took back my food and went to the kitchen. I waited for 7 minutes then she comes back and hands me the food without any sauce and plastic fork/knife. Then she asks me if there is anything else I needed. I told her that I want to talk to the person who hang up on me on the phone. She Ignored my question for the 2nd time, asks for the sauce I wanted then go gets it. When she came back, she offers me a coupon ( like that will take care of it) I told her I don't need a coupon, I just wanted to talk to the person who hang up on the phone. Then she finally answered " well that was me and I hung up because you were rude" "then she tells me" ma'am I need you to leave or else I'll call the police" That was the most rude response I have ever gotten from a human being. All I wanted was an apology but instead the response I get is a ThREAT By Calling a police" I never made verbal threats, nor was violent to her. If this is how you treat your customers , then you should not be in business. You offer service to satisfy customers, NOT TO DRIVE them away by threatening them. Her name is TESSA. She is the assistant manager at Chick Filet Battlefield. She has poor customer service and not to mention RACIST. read more

This has to be the slowest Chick-fil-A I have ever been to! No matter what time of day.

Never had Chick-Fil-A before so we decided to go there for lunch. It was very busy inside with not a lot of organization. The line I was in took a long time to move. By the time I ordered my friends were already seated. My sandwich (normal spicy chicken, nothing special) took about 15 minutes to come out. The sandwich was good, but I had very little time to enjoy it. Over all it was good, but the whole experience was a bit aggravating. read more

To be honest I love Chick-fil-A it is amazing like how can you not love Chick-fil-A so if u gave Chick-fil-A a low rating you don't know what your missing read more

I can honestly say that I have had the WORST experience at a Chick-fil-A! Battlefield blvd has never been my favorite but this tops it for me! I placed a mobile order for breakfast...drove there...sat in the long drive thru...made them aware I was there for a mobile order...drive around only to be met with a team leader advising me that because it's after breakfast hours they can't accommodate my order!! I advised her that I did a mobile order and she says because the system did not show me as being there my order was voided!! Then she just happily ask me if I wanted something else or to have my order canceled. I drove away disappointed and hungry!! Not a happy camper! read more

The service is amazing and always polite. Food is awesome, mmh spicy chicken sammiches, nuggets (don't forget the sauce!) and sweet tea.

Ordered 2 bacon egg and cheese biscuits. One still had raw flour on biscuit and both had eggs overcooked until Brown must be new person preparing the food this morning. I expect this at other places but not Chick-fil-a. read more

I eat CFA at least 5 times a week. I live and work in Virginia Beach so I'm fortunate to have several locations close by. On the rare occasion I'm in Chesapeake I stop at this location and I'm always disappointed. My chicken sandwich is 9 times out of 10 dry yet somehow still undercooked. I have never been here without sending my food back. If there were another location in this vicinity (with a drive thru) I would never come back again. read more

What happened to the southern hospitality that y'all are known for? I don't need y'all getting snippy and interrupting me. I just want some chicken nuggets and a sweet tea. I'm a very unhappy chick-fil-a lover. read more

LOVE LOVE LOVE Chick fil a. This is the only restaurant (fast food wise)that I justify myself to spend those prices. Its sooo worth it. I've never been inside only ever through the drive through and I LOVE when they come to the car to take my order. It moves the line along faster while maintaining that customer service which is Amazing! read more

The nuggets are just not the same without Chick-Fil-A Sauce! They were very lightly fried. Definitely not their best to night.

This is the busiest Chick-Fil-A I have ever visited, but also the most efficient. Yet they still manage unfailing pleasantness and friendliness and the curbside pickup option is easier and more relaxing than the busy drive-thru! read more

I have been a frequent customer for the past 7 years, and I absolutely love this location. The staff goes above and beyond what is expected of them, and know be by name. The food is always excellent. I have only had a problem once, which was minor. It was solved quickly. Keep up the great work!! read more

I have been coming to this location for a while now and is always happy but today I was very disappointed. Service was great as always but today my food was subpar. The fires were cold, hard, and very salty. My sandwich was also cold and soggy. Ended up throwing everything away except the drink!!! read more

I love this place. But they really screwed up my order. I used the app to order for curbside delivery. The experience on the app was great. The girl who brought out the food was courteous. However, they forgot to include 1) a fork 2) napkins 3) requested hot sauce 4) requested ketchup and 5) red pepper strips for salad. The dressing packet was partially opened already too. I didn't discover any of this until I got back to my hotel which was a few miles away. Food was tasty and excellent as usual. But everything else fell apart. read more

Great food, and the staff always gives uniformed law enforcement their meal for free. This is a sincerely appreciated gesture.

I love this Chick-fil-A. Only reason I am not giving it 5 stars is because its always so crowed, but the food is always good, service is great, and the kids area for little kids is so fun for my sister! (Its also heated :P) read more

I arrived at the Sams Circle Chick-fil-A off of Battlefield and Sam Circle hoping to get my chicken and egg bagel a large waffle fries and orange juice I ordered it off the app and I always got my stuff at other Chick-fil-A's with no issues I may have had to wait longer for my fries but they've always been able to accurately provide my order to me the Chick-fil-A attempted to slide me a fruit bowl instead of my waffle fries without even mentioning anything to me I took it back to the manager and they said I mentioned I was able to get waffle fries from all other Chick-fil-A's including Richmond when I ordered it through the app they said it's a flaw in the app and offered me to breakfast potatoes or whatever they're called which if I want it I would have ordered the manager then asked if I would want something else I'd said yes give me another sandwich she said and made me pay the difference of $1.75 additional since they could not produce waffle fries prior to 10:30 a.m. this is very unsafe and unprofessional for a major food chain with the app allowing customers to order waffle fries during breakfast hours read more

This chick fil a pissed me off today. I'm a regular customer, I'm always nice and patient with them. I love the service there. BUT USUALLY I GO INSIDE. Service is usually great but I'm realizing that's only because of the more seasoned workers. The new faces are just trash. Anyways chick fil a has this new system where they have people standing outside taking your order and standing outside to give you your food. Everything was fine until I got to the window. They were giving people behind me their food while I sat there waiting for my salads and kids meals -__- I can only imagine how irritated people were when they were handed their food and couldn't drive away because I was holding the whole line up. I know I would be annoyed, because then that means your food is getting cold!! Anyways.. They had the girl walking up and down the drive thru handing out orders. Then when they finally had my order ready.... the girl was so far away from my car, that the girl in the drive thru window was trying to hand me my food out the window .... mind you I'm far away because the other girl was suppose to hand me my food.... I wouldn't mind getting out my car but they were rude about it. So I got out my car, in a drive thru, walked to the window, to get my food.... worst service I've ever had here. There's a reason why I NEVER GO THROUGH THE DRIVE THRU. AND what made me even more mad ... was that they gave me my frosted strawberry lemonades BEFORE even receiving my food so they were melting ... AND they forgot my extra small fry. $31 for "fast food" ... read more

went to this chick fil a at sams circle in the evening the lines are always super long and the cashiers and workers are usually nice until last weds. the big tall guy with glasses and afro was beyond rude when he handed it to me he held it at the corner of the bag and let it drop to the corner now i know chick fil a doesnt train its workers to be rude to customers i will never go to that restaurant ever!!!!!! read more

Ordered the superfood salad. Get home only to notice that instead of giving me the vinaigrette that the salad is supposed to come with they gave me regular honey mustard sauce?!? It's not even in the same style packaging so how do you mix that up? read more

9/15/18 (Around 4pm) Ok I never thought I would have to give feedback for such a bad chick fil a, but this was the worst experience I had. I have been to probably 30 different chick fil a's but went to this chick fil a on Sams Cir for the first time. I saw 2 staff members standing around doing nothing and talking to customers that were friends for minutes. One of which dropped a customers order then was told to clean it up. She proceeded to clean up the spilled meal which was a box of fries. She was looking st her friend laughing all while doing it and left 4 fries just in the ground in the front of house. Second, the wait! This chick fil a was so unorganized and had no flow at all. There was maybe a half full line in front of me before I got served. I'd say 5-6 orders. It took about 15 minutes to get everyone's food in front of me before I got mine. When I got mine I did not receive extra pickles that I asked for on my chick sandwich and as stupid as that sounds, they're important! Nonetheless, this was a bad experience. I don't want to give them a bad rep but I just think they need guidance. read more

Food is always yummy. Only 4 stars because I received a sandwich that was RAW on the inside, but management was very quick to apologize and exchange it for a fresh fully cooked one. read more

First time coming here after the renovations...I've gone to fast food places later at night and it is so disappointing but these guys are above any expectation I had! I got a sandwich that looked exactly like a picture!! You can't find that anywhere anymore!!! read more