They forgot to pack some of the order and we didn't realize until we got home. My husband went back up to the location (20 minutes), provided the girl at the counter the receipt and shared what was missing. She went to the manager who said to give us the order. He grabbed it and when while walking out to the car found they gave us a 4 piece strip vs. the missing 12 piece count. So he went back in and told/show them. He did mention he'd take the strips (since he touched them) if they were going to throw them out. The manager threw a fit. Took the strips and threw them in the trash right in front of him (like he has drastically inconvenienced her as the customer who didn't receive what they ordered). Eventually he got the missing nuggets and left. Huge inconvenience with terrible customer service. I called the phone number, waited 22:21 minutes- got a cares representative who said there was nothing he could do to assist and I would have to call the store (which I did and it sent me to him), said to try calling again but push catering. Did that, catering is also not on site so they told me I also needed to hang up and call back. Eventually, I got someone on the phone and they said there was nothing I could do unless I came back up to the store. read more

Chic-fil-a is definitely not the same as in years ago. I am not sure of the climate change or the way of the world, but from customer service to quality of service, it has definitely gone downhill. This store in particular I visited last month around the holiday to pick up a catering order for my daughter's cheer team. I placed the order through the app about 48 hours in advance. I was thrilled they had a pick up time available to suit my needs. I arrived at the scheduled time on a not so busy late Saturday morning. I was greeted and told an associate my reason for being there. I thought the associate was going to assist me... prepare my order or at least bring it to me. Well after 10 minutes of waiting still no order. Another associate, which appeared to be perhaps a manager, asked my reason for waiting, I advised...she advised catering pick up was at the back near the play area. I had no idea of this, I waited under the sign that indicated pick up, catering etc. Nevertheless, I walked to the back and gave my name and another associate advised they did not have an order with my name... sheeesh!! Well in about 90 seconds or less, my order was located. I could go on and on... but no apology no empathy. I mean, this is not the CFA I know and love. All in all, I received my order after waiting an additional 20+minutes. Not sure if I will order here again because of all the confusion experienced just a month ago. But I do hope CFA improves the pick up process sooner than later. Have fun and enjoy life :) read more

This is one of my favorite Chick-fil-A, located on Sam's Drive, just off Battlefield Boulevard in the heart of Chesapeake. There's always a line in the drive-thru but fear not, they know how to keep it moving, so you can get your food quickly. The interesting thing is that even though they move fast, your food is still delivered to you piping hot. It's probably not fair to call them a fast food restaurant because of their quality standards. I just love it when I say thank you to one of the employees and they say "my pleasure." It's so much nicer than the usual "no problem" that we have become accustomed to hearing. read more

Chick-fil-A - Outside signage - Fast Food Near Me - Chesapeake, Virginia

I snagged a new item at Chik fil A. Quick and courteous service through the drive thru. Hot chicken, hot waffle fries, good packing as usual. I was expecting my chicken sandwich to look like the one on the commercials. This is a good chicken sandwich regular chicken breast with added Honey mustard and 3 sliced pickled jalapeños on the bottom half of the bread not more than 2 tbls of pimento cheese topped the chicken. It's a must try while they are available read more

Chick-fil-A - Honey Pepper pimento cheese sandwich. I was hoping for more pimento cheese - Fast Food Near Me - Chesapeake, Virginia

As much as I love chick fil a I'm EXTREMELY DISAPPOINTED ABOUT WHAT HAPPENED TONIGHT. I ordered 2 large combos. Get to the window to have one large and one medium sized drink. As I explained to the children at the window and showed them my receipt they insisted that I didn't pay for two large combos and made me pay the difference in price. Not wanting to cause a scene I paid it and drove off but will not be back. After a hard day at work I can't believe this happened. And to top it off my food was cold. read more

As a CFA Signature Member and having a business relationship with a franchise in my hometown, I think I can speak to experiences at CFA pretty well. This restaurant has been my worst experience to date. The staff was rude, the fries (which I know carry weight in the franchise) were cold and mushy and to top it off we didn't receive our full order and they gave us two wrong drinks. CFA is supposed to be an experience, not just another fast food restaurant and this experience was so bad it wasn't even worth going back to correct the mistakes in fear we would just be met with more attitude. We had just gone through a traumatic event and we purposely decided to eat at CFA for some comfort. To the employees at this restaurant, BE BETTER. You never know what someone is going through, a little grace can go a long way read more

-Placed mobile order for drive thru -Upon arrival my mobile order was not registering in the local system -was told I was the 7th person of the day to have issue with mobile app but they are still taking orders with it -was directed to call the customer support number on app which I did while I was at the service window -because I was at the serv or window for 3mins and was unwilling to move without speaking with a manger they called the police on me -spent 25 mins with police and another 45 mins with the mobile app customer support number with no real solution to my issue - attempted to call local operator on the posted phone number at the store but the line was disconnected for a Mr. Shelby Streeter - to top it off the lil hostess Cierra wanted to get mouthy because I was actually trying to resolve the issue for the next person instead of sweeping it under a rug like theyve been doing all day *** moral of story out of $30 , no food, was threatened with police intimidation all for trying to get customer service for a customer service issue Never ever ever will I support this institution or chick fil a. Go to store get peanut oil and soak your chicken in pickle juice before hand and you'll get just as good food at home for 1/4 the price read more

This is my go to Chick-Fil- A! When you arrive the drive thru line may look long but the staff is very efficient in keeping it going. I always have a pleasant experience. Everyone who I have been helped by at Chick-Fil-A has been nice and on point with the order. I tried the chicken strips for the first time today and wow they were delicious! Dipped in Chick-Fil-A sauce even tastier! I also tried their strawberry shake. It was so good. I usually get the spicy chicken sandwich and it always comes out fresh. I usually don't park there due to the limited spaces but when I have gone inside , same thing everyone is nice and helpful, and orders come out efficiently, and food is good. I recommend this Chick-Fil-A! read more

Chick-fil-A - Chicken Chick-n-Strips Meal - Fast Food Near Me - Chesapeake, Virginia

Chick fil a is notoriously slow.... This one takes the cake! 2pm on a Saturday and 25 minutes in the drive through already .... After that they fumbled my order completely- took 10 minutes to sort my order and telling me to "pull aside" so they could "make my order" I finally gave up and got a refund. This is a mistake I will never make again. read more

The food is exactly what you'd expect from Chic-Fil-A! I have had zero issues with this location, my food arrives quick and correct. The interior is clean, with many people working to keep the outside and inside clean while there are more than enough employees to keep lines short. read more

The restaurant was very clean! The food was outstanding delicious and delivered quickly as well as correctly

I buy the gallon tea and lately it has been old fermented tasting also orders spicy chicken combo notice quality is not there anymore.Size and quality has gone to hell read more

Great service and food as always! Gotta go during less busy hours, like 2Pm on a Tuesday!

Drive thru line is Freaking Horrible!!!!!! I placed my order at 11:27am I'm still sitting in this line 30 minutes later. They need to hurry up and fix this buildings. 1 Star Then they want to Bring you cold food! Nope take it back! Do better or leave this community! read more

I love ALL Chick fil A's. This is no different. Very nice people. Fast service. Hot delicious chicken. I used the drive-thru to order lunch. There was a long line, but seriously since there were 2, I didn't wait that long. The only thing I do not like about this location is its location. It's always so hard getting out and into the parking lot. Other than that....Great!! read more

This location used to be on point. In the last 6 months or so, it has taken an extreme nose dive. Consistently forgetting to bag ordered items and wait times longer than most fast food. read more

This location is the most inconsistent chick fil a. I continually have to let them know what is wrong with their food. read more

Chick-fil-A - Sausage and egg biscuit - Fast Food Near Me - Chesapeake, Virginia

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The previous owner/operator recently died, and the store went through a remodel. The store is nicer looking, but service has left the building! They finally reinstated the dine-in feature, but the employees are not up to the same standard as before. Food quality has gone down as well and not as hot or fresh as before. Please shape it up! read more

We decided to use them for my sons birthday party. Service was great! The online selection and ordering process was easy, and the pick up wasn't bad either. They were a little behind, but the food was hot and everything was fresh. Our guest enjoyed every bit of the food! Definitely happy with this order. read more

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We visit this chick-fil-a the most of any of their other locations. They are usually very busy, but they always keep their line moving very quickly and are extremely friendly. Food is consistently good and we have always had positive experiences here. Review is only based off of drive thru services. read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - Chesapeake, Virginia

Went threw the drive threw got a grilled chicken combo 2 of them my bread was in a container cold wheat bread the chicken was in other package not good at all what happened to the chicken sandwich all in one worse food ever read more

This has to be the SLOWEST chick fil a I've ever been too. Go to the outer line we watched as they do 1 car on inner to 3 on outer lane repeatedly and you can NOT get out!! Also no ordering person to person!! read more

Quality and amount of food you get with large orders ( Waffle Fries) half filled with condiments no fries .Chicken size has dropped 30% .No longer worth it gave away all my points Done!!!! read more

This one will be short and sweet. I don't think I've ever had bad service with chic-fil-a. Fast and friendly service and good food. read more

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This is the worst chick-fil-a ive ever been too. The employees are rude and slow as all get out. The food looks like they were shooting 3's when they were putting the sandwiches in the box. I expect more when i go to a Chick-fil-A. read more

I luv me some Chickfila and my app is proof but THIS location READ MY LIPS I WILL NEVER VISIT THIS LOCATION AGAIN! I ordered curbside, I pulled up in my vehicle w/disable vet license plates. I'm waiting and finally a young lady waves me into the building. I had no idea they were open but I ordered curbside. She expected me to come inside & pickup my order from the red tray she was holding in the lobby doorway. I refused to get out. She turned around and went back into the restaurant. She could have come the car to explain how they did things at this location. Nope! That was too much like right. If that was the case I would have gone through the damn driveway. Makes no sense to me & maybe it does to others who prefer this service. Anyway, I kindly left & when I got home I requested a refund. Stop starting & stopping services. read more

Most unorganized Chic Fil A I've ever been in. People waiting for their orders. Ridiculous.

I'm here at least once a week. The customer service is always fantastic. The food is always good.

Long morning wait time. Do not go to drive thru in the morning. 15-30 minute wait. Horrible wait and no way to exit once in the line.

I am so disappointed with the market salad. They sprinkle shredded chicken lightly on the salad with little which is very disappointing. It cost too much for them to skimp on their ingredients. I live in Va Beach and drove back to Norfolk where I purchased the food item located near the Target off Military Highway. The associate was very helpful in having the salad made properly. When they brought it back to me I specifically asked do you have the apples and feta. The girl responded it's underneath the salad. A total lie!! I'm so done with their $10 salads and pretty upset I drove all the way back to Norfolk basically for a double disappointment. Get it together Chick fil a. You used to be better than this read more

This Chick-fil-A is ALWAYS busy, but there are a dozen or more employees darting back and forth service customers as fast as they come in. A double drive-thru keeps the cars flowing. In fact, you might consider using the drive-thru over parking and placing your order at the counter. It's a coin toss really. Unless... ...you use the CFA mobile app, of which I have become a huge fan. Place your order in advance using the app, drive to CFA, press the "I'm here" button on the app, they prepare your order, the app tells you when it's ready (which is generally within 60 seconds) and you simply walk in, pick up your order at the side counter and walk out...or eat in if that's what you'd like to do. Plus, when you use the app you earn free food after a few trips. Sometimes the app randomly gives you a free sandwich to use your saved "favorite" CFA. Yeah, baby! read more

Chick-fil-A - Now hiring. - Fast Food Near Me - Chesapeake, Virginia

Not so much a review about my experience as a customer but an observation amongst the staff. While I was standing at the register to have my order taken by a young woman an older gentleman- probably the GM based off of how he was dressed- came up to her and placed his hand on her shoulder then pushed her out of the way so he could grab something from under the counter. She was visibly uncomfortable and I asked her if he does that often. She said all the time. This dude didn't say "excuse me" or "can I get something from beneath the counter real quick?". Just came up to her and shoved her aside. Why would anything think this is appropriate workplace behavior? Weird. Edit: His name is Mark from what another employee told me. read more

I dont care what Chick-fil-A I visit, the service is always great and the staff is always pleasant. This location was no different. I used the drive-thru and there were team members out taking orders. They were very nice and efficient, which is always a plus at any establishment! read more

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Horrible customer service in the drive through tonight. I've seen this particular drive through declining latley with possibly less then professional employees. We love Chick-fil-A but feel it's needed that you all hear about this experience. read more

Chick-fil-A consistently stands out from the crowd of fast food restaurant chains. I have never had a negative experience at any Chick-fil-A store, I can't say that about any other chain restaurant. It starts with the staff, always friendly, efficient and professional. It's a treat to walk into this store and interact with the employees who make me feel like a valued customer and truly seem to enjoy their jobs. The store is always clean and organized and inviting. Everything is shiny and new since they recently razed the building and rebuilt the store from the ground up. Most people agree that Chick-fil-A food is pretty darn good, especially by fastfood standards. My wife and I favor the spicy chicken deluxe sandwich which is always crispy on the outside while tender and juicy on the inside. An order of delicious waffle fries is the perfect accompaniment to your sandwich. Other items I really enjoy at Chick-fil-A include chicken salad (cup or sandwich), grilled chicken club sandwich, and of the delectable chick-n-strips with dipping sauces. For breakfast I like to keep it simple with a nice chicken biscuit and some hash browns, always delicious. Do you want a drink with your meal? Eschew the usual soda pop and treat yourself to their refreshing and delicious fresh-squeezed lemonade or freshly-brewed iced tea. Bonus, you can enjoy their free Wi-Fi network during your visit to keep you connected. Product quality is very consistent here across the board. Remember the scene from the 1993 movie Falling Down where Michael Douglas is going a little crazy with a submachine gun at Whammy Burger? Remember his reaction when he compares the sandwich in his hand with the picture on the menu board? That wouldn't have happened at Chick-fil-A, what they serve you actually looks like the picture on the board. You know the restaurant can get crazy busy at peak times with drive-through lines wrapped around the building and a sea of hungry mouths queued up at the order counter inside. I marvel at the speed and efficiency with which the staff operates in these situations. They never seem to get lost in the weeds and the lines move very swiftly. I appreciate more than the food and customer service here. Chick-fil-A is a responsible employer that gives back to the communities they serve and maintains a proper sense or corporate responsibility. While I sometimes wish they were open on Sundays I appreciate the importance they place on giving their employees a break every week. All in all, this restaurant rocks and when it comes to fast food Chick-fil-A is definitely number one on my list. read more

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Stopped here on our way back from OBX. Awesome drive thru experience. Tried to order grilled cheese from the secret menu (first time I tried) and she said they don't offer it. Great food, great service as always. A bit hard to find, tucked into a shopping complex. read more

What's to say that hasn't been already said?! Great food and great service. ALWAYS!!!!!!!!! That tends to be the norm at every Chick-fil-A in Hampton Roads, with the exception of Broad Creek and Frederick Blvd. Come through with that curbside pick up!!!!!!!!!!!! read more

Chick-fil-A - Drive thru always poppin. This is the command central during lunch hours - Fast Food Near Me - Chesapeake, Virginia

Fast customer service, friendly employees, never made a mistake with my order. It's a go to for the family when we want something quick but also delicious! read more

I love chick-fil-a!! Food is always fresh, no wilted lettuce in salads. Very tasty and salads always have a couple of extras that make it not plain. Then there's the folks working there!!! Makes me want to drive they a chick-fil-a just to say 'hi'! super Friendly service and very efficient!! Thank you!!, read more

I love Chick-Fil-A. Absolutely love it! However, I just moved here and this restaurant is not consistent with their food. Either I wait a long time, my food is wrong, or I am served with sloppy food. Presentation is everything people. Nobody wants to eat a messy sandwich. I usually get cheese on my biscuit for breakfast...yea welll its never on the biscuit! its on the wrapper. Even when I ask them to make it nicely the cheese is everywhere! or Ill order a spicy sandwich...the meat, cheese and lettuce and tomatoes are all over the place...I order grilled sandwiches and they will be cold. I dont usually have a bad experience with any other chickfila but this one I always do and its the closest one to my house. read more

Chick-fil-A - Little bit healthy - Fast Food Near Me - Chesapeake, Virginia