As a door dasher, this location usually does well with having orders ready on time. But this past week I've had to wait for 30 minutes for a small order that seemed to have gotten lost or stolen. Or perhaps forgotten about. We act as an extension of your restaurant and yet are treated like we're invisible. When orders go wrong the consequences fall solely on us. There is no recourse for my lost time, there is never even as much as an apology. You just get used to it. Moral of the story, stay in school kids. read more

Came here for lunch and everything went well! The service was polite and efficient, the drive thru went quickly, and the food was tasty! They did forget my mayonnaise but oh well :) overall I would definitely come back! read more

So i went to order at drive thru at Cary Chick-fil-A got in wrong lane (mobile order). two attendants were in other lane no other cars. Asked i they could help me. They said i had to drive around and come thru correct line. Didn't see up to par for Chick-fil-A service. Didn't drive around, instead just left. Expect better from this brand. read more

My husband, dog and I were excited to try the new drive through upon reopening. We went through today around 6 on our way home from RDU. Not being familiar with the new traffic pattern, we were in the outside lane which is now apparently only for mobile orders. There were no cars behind me and NO CARS in the other lane. There were 5 employees waiting to take orders. When I apologized and asked if someone could please take my order they all said no, I would have to drive all the way back around the store through the crowded parking lot and get in the order lane. NOPE, we just left. This location is off the list forever. read more

I was going to empty my drink and found a hair that was NOT MINE in my coke and was so disgusted by the sight of it. Just thought yall should know. read more

Chick-fil-A - Fast Food Near Me - Cary, North Carolina

They forgot to give me my credit card back. Normally when I go to any fast food place I always get my credit card back before getting my food. I thought I must have gotten it back because it took a while to get my order. When I went back for it they said they accidentally charged $30 for someone else's nugget meal on my card but refunded it not that I could confirm. When I asked for my receipt they also said that they were out of receipt paper smh. The nuggets I ordered from the kids meal were dry and too salty. Came with a cool kids sticker puzzle. Spicy ckn sandwich was okay. The grilled chicken sandwich was great and goes nicely with honey mustard. The ppl working looked super dead behind the eyes, low energy. The worst Chick-fil-A experience I've ever had. I'm used to Disney level sunny dispositions. I hope never to return to this location again. read more

I love Chick-fil-A and there is never a month that goes by that I do not visit a Chick-fil-A location. I wanted this to be a five-star but they fell short on multiple visits. The staff here isn't as friendly as other Chick-fil-A restaurants have been in the past. Perhaps Covid, short staff and the inside being closed have something to do with this. The staff seemed tired and overworked. This saddens me because I always expect bright friendly faces when I visit. It's been a three-star visit on my last few visits, which include the drive-thru and curbside. On this most recent visit, I was taken aback when I could not use drive up. This service is so convenient and right now this location isn't setting itself apart from other locations by asking me to jump in a drive-thru where the wait time is 15-20 minutes when I wanted to order this before leaving home, so I could just drive up and get it. The food was outstanding. Chicken minis meal and a strawberry parfait. I did not eat the parfait until the next day and that was still fresh and delicious tasting. I will have to say though, service and wait overshadowed that. I'll be visiting again and I expect the service to improve. I'm willing to see the growth that I know exists because I love me some Chick-fil-A period. read more

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The worst, most inefficient Chick-fil-a you will ever find. 20-30 minutes to get through the drive thru is absurd.

The waffle fries were cold, and my sandwich was a bit soggy. What happened, Chick-fil-A? Came here for lunch, and the fries were soggy. Usually, they're on point, but today? Big disappointment. read more

5/21/21 & 5/22/21: We were staying in the area for the weekend & this restaurant was very close by. Each day we went through the drive thru. Both times the order takers weren't that friendly. The first visit was during the evening & today's visit was before 12 pm. Their drive thru was somewhat chaotic & disorganized. That caused it to be backed up. For instance, someone took our order before the person in front of us was done with theirs. When we pulled around to pick ours up, we were stuck waiting behind them & unable to get out of the line. It was insane. Both days, the same person handed us our food at the window area. He wasn't friendly AT ALL & he couldn't pronounce "Byrd" to save his life. It was humorous. We just let it go. The thing that was weird for us though is that NOT A SINGLE PERSON there said it was their pleasure to assist us. I mean, isn't that what makes CFA stand out? This location needs a bit of help in the customer service department, and our fries today were cold after all that waiting we were doing. I'm not in this area often, so I probably won't be back anytime soon. I won't miss this congested shopping area or the disorganized way the drive thru is read more

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On Sept 30. I ordered the minis thru my app. I checked in at the drive thru speaker. Waited in line about 5-10 minutes. I got to the window and it was some confusion. Then they told me they were out of minis & it's a breakfast item. Then a 3rd person comes up and tells me that breakfast ended at 10:30 am. I told her that I know that, I ordered online. (I know the app will not let you order if it's after breakfast.) Then they proceed to ramble off what they have, nuggets, sandwich, etc. I asked if they have any breakfast items left. She said 3 sandwiches. I asked for one of those then. Which is $3.59 and the minis are $4.59. No one offered me the difference back. While I was waiting for my biscuit, I asked about breakfast samples. She told me they just throw them away if it's a few minutes after breakfast. I really didn't need the 3rd girl to tell me when breakfast ended. If I did a mobile order and paid thru my app, obviously, it was still breakfast at the time I placed it. I've been eating at Chickfila since before she was born. I know breakfast times AND AGAIN, I did it thru the app so it was still breakfast time.Restaurant Number: 00833 read more

Normally I dont have any problems at this location other then the fact I have noticed the service here is lacking compared to chickfilas normal values. Today i want and bought fries, when i got home i opened the bag and saw they were nearly half empty. read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries- - Fast Food Near Me - Cary, North Carolina

Went through drive-in and all was ok. When we got our food we both had Waffle fries. They were GROSS! They have changed the recipe or something. We checked online and saw that many others had the same issue. So being a businessman, there are only so many reasons they would change a recipe like this. So first - maybe the fries weren't doing so well to begin with. Key reasons to change the recipe would be customer complaints or quality issues. A change would usually be to improve the taste/quality, to reduce ingredient/mfg cost, or fix some other manufacturing issue. After going to chick fil a for 40 years or so, we're not going back. read more

I ordered a nugget meal with a bottle of water. When I got to the window, they gave me a small cup of water. I asked if I could get a bottle, and the girl was confused and said the cup is free. I told her I paid for a bottle and she still didn't seem to understand. As I was sitting there waiting for her to catch up, I couldn't help but notice the sanitation score of 93. I know, it's an A but seems a bit low for Chick-fil-A. The nuggets tasted like microwaved chicken and I'm out of $10. What a disappointment. I also never got the bottle of water. I guess I didn't realize it would be such an issue. ‍ read more

Walked in no one spoke they didn't show no type of customer service, put my food on the counter and walked away didn't even say my pleasure or thank you smh everyone was ready to leave the front counter read more

Chick-fil-A - Fast Food Near Me - Cary, North Carolina

Waited in the drive thru for 20 minutes to get a sandwich with mold on it. Submitted the complaint to get a refund and heard nothing back. Submitted a follow up and heard nothing back. Called the help line and the best thing they could do was nudge the location. Finally 2 weeks later had to drive 50 minutes (I don't live there) to the location and was offered a replacement sandwich. The person handling the issue made me feel like an idiot for not being ok with that. Finally got a refund+ 5 dollars and a replacement meal (no drink). Was never told sorry or didn't feel like the staff was sorry for my inconvenience. This was baffling to me for a franchise that prides themselves on customer service. Worst experience I have ever had with any restaurant. Will not return to this location or chickfila. read more

Chick-fil-A - Mold on sandwhich - Fast Food Near Me - Cary, North Carolina

Went through the drive thru like 30 min ago and had the most amazing person take our order. He was funny and kind. He truly lit up our day after a very stressful weekend. I will now only be going to this location! So happy wish we could've tipped! Food is 10/10 but that's was expected! read more

Asked for fresh food and was meet with a finger to the face swaying no, I asked why and she said it was fresh (I watched it sit there for 10mins). When I asked she was rude and acted as if the rush was my fault.(Teresa and Alphonso)(bad management and not clean)just to lyk (last time I was here they acted unacceptable and I was meet with same attitude) read more

You've closed the play area off to use it as storage yet you claim it's due to covid which is a laughable excuse at this point. Due to this we will be going elsewhere. Let kids be kids. Viruses will always be with us, and find somewhere else to store your things. read more

Chick-fil-A - Fast Food Near Me - Cary, North Carolina

The number of times I've gone here on a Sunday and forgotten they are closed. Some rude kid walked in once and told the cashier: Make me a sandwich! I turned to him and said: Poff! You're a sandwich. This is Not "fast food", it's good food quickly! I crave those waffle fries and chick fil a sauce in my dreams. They need to start selling the sauce in litre packs to take hone. Never get tired of the spicy sandwich either. But no double chicken sandwich here. They don't like two chicks together. read more

I usually love CFA. But this mornings breakfast missed the mark. The hash browns were fine. The Chick n minis were cold and the bread was stiff and falling a part - as if it had been prepackaged 30 minutes earlier for fast sales and convenience (to the employees and restaurants drive through quotas) . I know what they should feel and taste like.. the rolls should be very soft and warm... as well as the chicken be relatively hot or at least warm. Hopefully they aren't compromising quality for the sake of time and sales - but it seems they are. read more

Chick-fil-A - Chick-n-Minis- 4 Ct Meal - Fast Food Near Me - Cary, North Carolina

I was in the drive-through at this location today picking up an order, and I witnessed one of the staff members who seem to be in a manager position speaking in an un-ignorable disrespectful manner to a younger guy working outside in the line. Yelling 'no no no no no no no no' and other belittling remarks as he was trying to tend to customers making it very uncomfortable and unsettling to watch. (Worth noting or I wouldn't have felt so inclined to say something) This is an extremely bad look on this location, and poorly represents the rest of the company being that it's allowed for employees to speak to each other in such a disrespectful manner. It genuinely does not matter what position you may think you're in at a company, you are still required to speak with your employees with basic human decency. The kid is already outside working with a high volume of customers during the mid-day crowd. Yelling and belittling is unnecessary and doesn't further your point even and especially when teaching. I hope this lady gets a grip. And that nice kid gets a raise. I will not be returning to this location. read more

This is a very racist place,with very lazy employees I have been inside of this place,and have had to wait,five minutes or longer to be served,and I was the only customer in line,and three or four employees were walking around, behind the counter, doing nothing. This store,should be closed !@@ read more

The dining rooms are still closed at this location, but luckily even without a car that didn't stop us from getting from Chick-fil-A. When the staff realized we had walked from a nearby hotel they said they could take our orders right there. Customer service was fantastic as always. read more

Quite possibly the worst chickflia I've ever been to. Rude employees, cold stale food, and the quality of food is always poor. I love chickflia but this is one to avoid. read more

The service was not very friendly on my trip to this location. My friend and I made a mobile order because we thought it would make it easier on the employee; however, it must not because Jack replied to me telling him we had two mobile orders and said, "Oh my God." We informed the manager, and he was very kind. Side note: our sandwiches did not have the bacon we ordered. This Chick-fil-A is always a little problematic in one way or another. read more

The slowest chick fil a I've ever been to in my life. A quick drive thru visit visit will take 20 minutes. Stay away if you're in hurry or very hungry. read more

Worst chick-fil-a in NC. Super slow and worst drive through layout ever. Employees don't seem remotely interested in the impact on customers. Do yourself A favor and drive to Waverly it's the best one around. The owner at crossroads should have his franchise taken away for a better owner. It's a disgrace to the brand. read more

We all know the food is good. That's not the problem with this location. The very clear and very blatant problem is it's management and coordination. Just like every other CFA lines are long. But the problem is that there is literally nothing they do to rectify it. Having people outside, taking orders earlier. Being drive through friendly. I've been to this location five times. Every time it has been a 15 minute wait or more. The staff is there inside but the management isn't doing anything compared to the CFA three miles down the road with two lanes and servers outside. Not to be nitpicky... but still haven't heard a " my pleasure" from any of the employees there. It may not mean much but it is very much part of their National brand. read more

Worst chick-fail-a ever. So many times I say I'm never going back to this one and I still do out of convenience but no longer. They weren't even busy, Monday night and line was just where the doors are to enter (if they ever allow that again) and yet i still waited over 20min...over 20 mins for "fast food"! I could've went to a restaurant, ordered, and eaten in just the time it took to get my order, much less the drive back. This isn't the first time I've waited long here and they've gotten orders wrong too so this was it. Done with them! read more

Worst Chick-fil-a I have ever been to. Chick-fil-a is known for their drive thru service and getting your food quickly. We waited for over 15 minutes this morning in the drive thru to get our food. This is not the first time this has happened either. They are consistently slow will long waits for service. Something needs to change. read more

Would've been 5 stars but the fries had holes in them. Also, I tried to thank the cashier and instead of saying "you're welcome" he hit me up with some "my pleasure" response... ?!? read more

Inefficient drive through. A bunch of people standing around staring at cars just sitting there waiting. Mobile order that still makes you wait in the ridiculous drive through line. Won't be coming here ever again. read more

Extremely slow drive thru. Not nearly as organized and efficient as other Chic fil a restaurants in our area! They need to go back to corporate and relearn chick fil a methods or something. read more

This is the best CFA to eat!! I have came here to eat go 10 years as I live around the corner and every time there are new employees I have very few things i have not liked but they make the best to improve your visit and treat people with respect, the food always good , and I have liked the most of all CFA why just customer service very well organized and good music. Love this place don't let one visit or two make you sad let me tell I live in this place and I always see the people work here are real people no perfect but they do their best. Love CFA at crossroads, Cary NC at Walnut St. read more

never in my life have i had to wait 30 mins to go through the drive thru at a chic fil a. still currently waiting in line while writing this

Rude customers service, and not organized , the food was great tho, but the service just wasn't right

Chick fil a at crossroads use to be really great. Now, I don't know what happened but they ALWAYS mess up my order. I just left and they charged me way more than necessary because they didn't use my salad as a side instead they just added it. No straws, forks, spoons, or ketchup that was specifically requested. Always check the bag because they just genuinely seem like they are not paying attention at all. This is happened the last 4 or 5 times I've been here and it sucks because I love their food so much but it's such a hassle now, especially to try and make sure everything is in the bag before pulling off and having to hold up the entire line because they mess up so much. Hope it gets better. read more

Like no other chick-fil-a I've ever been to. Give them an award for the slowest drive through in America.

One of the slowest chick fil A's there is. You'll sit in the drive through for 40 minutes no matter what time of day you go, and it's not cause they're super busy, they're just slow. The food is good but their service sucks. read more