I placed an Uber delivery order from this location on Wednesday, September 16, since it's the closest location in my area. I ordered the Waffle Chicken Sandwich with a large fry and a Cookies & Milkshake. Unfortunately, this experience was disappointing. It appeared that my order was prepared before the delivery driver arrived, and there was an extreme delay with drivers in the area. As a result, I didn't receive my order right away. When my order finally arrived, the boxes were extremely wet. The fries had an unusual taste, and the milkshake was completely melted, so I wasn't able to enjoy my meal as intended. This is also the second time I've ordered from this location recently, and there seems to be a recurring issue with my order notes being overlooked. I've requested dipping sauces, syrup, and other items, but they continue to be forgotten. That's very disappointing, especially when the notes are clearly included with the order. I'm hoping the location can pay closer attention to order notes and ensure delivery orders are properly packaged and prepared closer to the driver's arrival so customers can enjoy their food as intended. read more

Chick-fil-A - Fast Food Near Me - Atlanta, Georgia

I walked to Chick-fil-A to get some exercise and earn the meal I was looking forward to eating. Unfortunately, the experience was extremely disappointing. I ordered the Cobb Salad with Spicy Grilled Chicken Strips. When I initially looked in the bag, I saw the bacon on top and thought everything was correct. I also specifically asked for dried peppers, but they were not included. I walked back to work, got to my desk, and realized they had actually given me the Southwest Salad instead of the Cobb Salad. There was also a small cup of bacon, but no blue cheese. I order the Cobb Salad specifically because I want the blue cheese. To make matters worse, there were only four strips of grilled chicken on the salad. So, I received the wrong salad, was missing an ingredient I specifically requested, and the salad I received had very little chicken. I called the phone number listed on my receipt twice and left a voicemail because I wanted to give the restaurant an opportunity to address the issue. No one answered. I tried calling a third time, only to find that the voicemail box was full. Mistakes happen, but what makes this particularly frustrating is that there was no one available to address the problem or even return the call. I shouldn't have to walk back to the restaurant after already walking to pick up my food, especially when the order was prepared incorrectly. I hope management addresses both the order accuracy and the lack of customer service when customers try to contact the restaurant about an issue. read more

Worst customer service. It was convenient but the worst decision. They forgot an item on my order then told me to either rejoin the (very long) line or come inside. After parking to go inside and order, I learned that they closed the inside (an hour) early. Will not be coming back to this location. read more

Service: Slow Food: was good Place was crowed, smaller than the rest. You need a key/password to use the bathroom. read more

There's mold on my chicken sandwich bun! Make sure you check your food before eating!! read more

Chick-fil-A - Fast Food Near Me - Atlanta, Georgia

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I stopped by here around 8:30am on a Friday morning with friends to grab breakfast before heading to a conference. The drive thru line was very long, so we opted to go inside. There was an armed security guard by the entrance. I placed my order via mobile app. I got the chicken egg and cheese biscuit meal with hash-browns and an orange juice. I got my friend the egg white grill meal. There was menu items not on the app, which prompted another friend to wait in line and order. The line to order was short. I placed my order via app shortly before she placed hers with cashier. I received my order first. There is a separate order pick up area for mobile and pick up orders. The food was correct and very delicious. Staff we interacted with was friendly. Overall, it was a positive experience. read more

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I try not to correlate zip codes with bad customer service - however... This location leaves me pretty frustrated. While the food quality is still good, the service was far from what I've come to expect. First, the wait time was ridiculously long. There was no real rush in the store, yet it took forever to get my order. I understand the occasional busy day, but this wasn't the case, and it felt like the staff was more interested in chatting among themselves than efficiently serving customers. To top it off, the customer service was lackluster. The staff seemed disorganized, and when I asked for a simple condiment, I got an eye-roll and a half-hearted response. It didn't feel like the usual friendly, welcoming atmosphere I've come to expect. Overall, this visit didn't live up to the usual Chick-fil-A standard & I'm not sure I'll be returning anytime soon. I'll have to find somewhere else when I'm buying lunch for my team. Continuously frustrating experience, especially for a chain that prides itself on fast, friendly service and high-quality food. read more

THS HAS GOT TO BE THE WORST CHICK-FIL-A I have ever been to. The food is what it is, but the customer service is absolutely horrible. From the workers outside taking orders to the staff on the inside. The wait time as this establishment is unacceptable and then the workers have attitudes. I have encountered workers on their cell phones talking to others while taking orders. If this were in a different zip code, this place would be shut down due to the poor and uacceptable customer service. The staff act like they are doing them a favor. No thanks and no gratitude. SHUT THIS FRANCHISE DOWN! read more

Over it. I'm done spending money with businesses that refuse to provide the same quality as they provide in other locations. You will spend at least 30 minutes in this drive thru line. Last month I ordered in the app, went to pick it up and there was one person taking orders for two drive thru lines. She was going from one car in line one to one car in line two. The people working here are RUDE and sneaky. My daughter made a separate order with a gift card. They told her the gift card balance ($1.06 after paying for the food she ordered) in the drive thru and then when she got to her food they told her she needed to pay for it the full price and suddenly her gift card was no where to be found. The food quality is hit or miss. I'm really done giving them chances. Not sure what's going on here but this Chick-fil-A experience is not the same as you'd get in Sandy springs. read more

The only thing good about this place is the food. Honestly this branch should be closed. The employees are beyond rude and inconsiderate. The service is SLOW!!!!!! What's the point of ordering ahead if you still have to wait 30 minutes to an hour. I ordered ahead and always click "I'm here" so the restaurant can make my order and I can just go in and grab it. I ordered at 3:15 and still left at 4:27. This is sick! Management is no where to be found. 7 people behind the counter only 3 are working the rest are literally just standing there on their phones and talking. If you like your time wasted. This is the perfect place to come. read more

Food was hot, fresh and service was good- what more can I ask for? Oh, drive through line was long but the staff kept it moving smoothly. read more

Chick-fil-A - Fast Food Near Me - Atlanta, Georgia

Came on drive thru about 5 mins ago. The girl that took my order she made me repeat my name and order about 5 times. And than i com at the window to pick up my order and told the girl at the window she just walked of and i am about to eat my chicken burrito and its super cold like it was on the fridge or something. read more

Chick-fil-A - My name. My name its Self after 5 times i told her its Sel. - Fast Food Near Me - Atlanta, Georgia

Great service every time I go here, which is in the morning before work while the streets are still clear in the area. I thought that this location would have bought a change to the neighborhood, but I am often worried about the safety of the employees at that location. Anywho! About the the food- the chicken hashbrown bowl was great. Nice balnce of chicken, cheese, eggs and hashbrown AND THE STAR OF THE DAY-that damn WATERMELON MINT SUNJOY!! Homerun! I wish it came in a LARGE!!! I didnt go in the inside because, I was headed to work from the drive in. Everything tasted amazing. I will continue to do breakfast here! Thanks Chickfila! read more

Chick-fil-A - Watermelon Mint Sun Joy - Fast Food Near Me - Atlanta, Georgia

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Jordan is the best thing in the whole restaurant. He kept it running smoothly and helped everyone with a smile. He even gave a sweet young lady who'd dropped her fries another serving. He's the best and I'm glad I stopped by. read more

I visited this Chick-fil-A location two weeks ago on a weekday morning around 9 AM as I was on the way to a local MLK Day week of service event, since this location was closest to the event. The line was extremely long for the drive-through, so I decided to go inside to order. There was a line of 5-7 people waiting for service and one cashier taking orders. A moment after I got in line, a manager hopped on another register to take orders. After about 10 minutes, I placed my order. The employee was friendly. I ordered a Chick-fil-A biscuit with strawberry jelly. As I was waiting in the pick-up area, I overheard the staff stating that they were out of condiments and needed to restock the self-serve areas. When I received my order, I had no jelly. I ate my biscuit once I got back to my car and it was hot and delicious. Luckily, I had a bottle of water to wash it down with, since I had no jelly. Overall, I would not rush to go back to this locations, as I am used to them being more efficient, but my breakfast was good. read more

amazing staff they are always super nice but i did notice the lights for the drive thru didn't work at night and has been like that for atleast a month now read more

The staff here is great. That's about all i can say that's nice about this location. Everytime i have ordered here, there's an issue. Today, they didn't have anymore powerade (machine was serving watered down) so I had to get a sweet tea, and I used my free drink coupon for a drink i didn't want. Secondly, I ordered a medium fries. The container is not even 50% full. I was completely skimped on my fries and that's the one item I paid for. Tell me, does this photo look like a medium fries to you? I'm so tired of wasting money at this location. There is no quality control! I've filed a complaint here before and I will be doing so again. this container isn't even half full. This is ridiculous. I would've turned around if I noticed this. I hope the manager sees this. read more

Chick-fil-A - A "medium" Chick-fil-A Waffle Potato Fries- - Fast Food Near Me - Atlanta, Georgia

I arrived and they were short a few items for my order. They offered a refund, I asked about substituting some items and they didn't hesitate to lay out a few options for me. Happy :). read more

Now that we are a year into this pandemic I cannot tell you how grateful I am for this team at this location. I was already a fan. But it's good to know I can be a fan and be safe. They are taking all precautions. The dining room has yet to reopen. But you can order inside, pick up a moble order. And the drive through is fully operational. And has been this whole time. Staff is always in mask. We all already know the menu and have our favorites. Black owned. In the neighborhood. Professional staff. Always seems to be a wait. The Spicy grilled chicken sandwich is very tasty. I hope it is on the menu to stay. I was skeptical of the kale salad and the Mac and cheese. Love the mac and cheese. Those of us who have loved this way before it was Beltline cool to do so - appreciate having another food option in the area. A slice of normalcy in not so normal times. read more

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The first girl was such a horrible person to have at the window dealing with any type of customer, very rude and dismissive, luckily the manager was there to assist , but as a payin customer for an employee to tell me I can't change my side which I order less than 1 min ago from fries to soup is outrageous especially seein how I didn't even pay yet. Other than that the food is good but that girl put a bad taste in my mouth and I would've have a better review but people like her is wats ruining businesses today read more

This place is an example of institutionalized racism / classism. Because the area isn't affluent and White, this place is the piss pool of Chic Fil-A's. The air around it smells like burnt, used up grease. There's a hundred workers in there, but they can't figure out how to keep things moving. The location isn't as crisp as the others, grimy and they don't care what happens outside, unlike the others, who when you drive on their property you get a Chic Fil-A experience. This one is garbage because it's a Black area, not wealthy, and the bigots running the organization just don't care. No different from the old General stores who made Black people come in the back, treated them like animals, charged them higher money - but damn sure took that money. Same here. Crappy service, terrible food, horrible quality standards - because thier just low class Blacks... who cares? But that money... we will take that There aren't even signs to order from outside. The staff just asks you what you want and you pop off something out of your head? What is this? They need your money, but they aren't going to give you the same service as any other location? Why go here??? I ordered a diet lemonade with no ice, and they gave me a watered down nasty lemon water tasting drink. But the worst part is the worker who was a the window tells me they can't "fix" it because it comes pre- mixed, which was a big fat lie. I've seen them refill the canisters and it's not pre-mixed. I'll never come here again. Also, fries but I need to ASK for salt - this place has really fallen down. They were all about mobile / pick up during the time America remembered there is a pandemic, now they ignore you as you stand there in that hell hole waiting until you finally tell out for help. They should have kept the same fervor as that time, but fell off. They gave me some dried up chicken scraps, as seen in the photo. I've been to every Chic FIL A in Atlanta Metro, this has got to be the worst. read more

Chick-fil-A - Chicken scraps, not nuggets - Fast Food Near Me - Atlanta, Georgia

Service here has really gone down. The food still tastes up to par. Except for the salads. Salads are bad and not appealing to the eye. Not sure why they changed the chicken on the SW Salad. It's more like a shaved deli meat instead of a sliced chicken breast. Sad to see the service decline at our inner city location. read more

I ordered the sausage bowl and only received 2 small strips of sausage. I want to know who has it. Place is going down hill. Not getting my money again. read more

Chick-fil-A - Sausage Hash Brown Scramble Bowl Meal missing sausage. - Fast Food Near Me - Atlanta, Georgia

Worst Chi-Fil-a I've ever been to in my life. Never in my life have I had such poor service from a chick-Fil-a. Waited in the drive-through for over 30 minutes because when we first arrived, no one was out there taking orders. I thought they were taking orders over the intercoms but that didn't seem to be the case. someone went in the rest to complain, and then one worker came out to work both lines. we were clearly having bad luck tonight because as soon as we finally got to the front of the line, we could hear her talking to her manager in the headset talking about a break. SHE'D BEEN OUT THERE FOR ONLY 15 minutes. why send her out all at all??? We waited there another few minutes until the intercom came on. they asked me my name and told me to hold on. this repeated FOUR TIMES. I finaly say my order and they say their shake machine is broken...Im sorry, is this McDonalds?!? Because if I wanted to play Russian roulette while ordering, I would have just gone to McDonald's. Both me and my friend were shocked. mouth open. So I asked what was going on. The worker asked if I wanted to speak to a manager, I said yes. Yeah, I'll be that bitch today because yall got me fucked up. Excuse my language, but this is crazy for a chick-fil-a. Three other ppl fought for the intercom line to talk to me and finally, I think her name was Kimberly?? Tiffiany? told me they were experiencing mechanical issues, that's why the shake machine wasnt working. Um no, I once watched a whole documentary on this BS, I know y'all are just too lazy to clean it. bc even if one is out of service, I know yall got money to buy and a second and a third one so stop playing with me. Also, what does the mechanical issue have to do with my wait time?? where are the employees??? she told me the worker who was out there shift had ended. it was 9:30 and the location closes at 10, so maybe the manager should have planned the schedule better because that literally makes no sense. But whatever, this is Atlanta and there is a chick-fil-a every few miles so I drove off and went to Howell Mill's location. Some greedy asshole was behind me honking, telling me hurry up and to just order something without ice cream, but that's the main reason I came so wtf??? No. I shouldn't have to have mcdonals problems at chick-Fil-a. I expect better from you, and thankfull my next destinion had some sense. 5 stars, flawless execution to Howell Mill. The Martin Luther King squad needs to be retrained. smh knew I shouldn't have stopped in the hood, y'all are embarrassing!!! Get it together. read more

I recommend no one coming to this Chick-fil-A if you want great service. Management needs to hire employees who are respectful and professional. At this location I did not receive that AT ALL. 1/12/2024 read more

I order from here quiet frequently and keep giving them chances but this is the last time. I ordered this morning through UberEats and specifically asked for 6 grape and 6 strawberry and 4 ketchup. I received one grape, one strawberry, and no ketchup. On top of that I was given DIET lemonade and EVERYTHING in my order was ice cold. This is a sorry excuse of a business and I hope they shut down. Waste of money and time. read more

Chick-fil-A - a half order of hashbrowns that are ice cold. - Fast Food Near Me - Atlanta, Georgia

Do not go here, you can drive 6 minutes to go to a Chick-fil-A with better customer service. I ask for fresh fries and this what they gave me. Not to mention the rude teen workers. So annoying! read more

Chick-fil-A - Fast Food Near Me - Atlanta, Georgia

Line moves in slow motion compared to other chic fil a's. Wouldn't advise coming here if you're in a rush and actually want FAST FOOD

I was so hyped that there is a Chick-fil-A in this area! It's a college area so you have to be aware that all of the condiments aren't going to be out. They have a lot of younger kids behind the register a bit of wait for our food but I was happy that the food was consistent. The space is awesome. It has a side room with a table and also has an area for younger kids to read. The area was clean and the I received the service that I typically do at Chick-fil-A. So I have No complains at all. If you're in the Clark Atlanta area make sure to come out here and try the newest Chick-fil-A in this area! read more

Chick-fil-A - Fast Food Near Me - Atlanta, Georgia

It gives McDonald's energy. This has to be the worst chic fil a ive ever been to. I was in line for 30 minutes and then when I did get to the get my order taken, she was on her phone and had an attitude like she didn't want to be there. I get to the window and more attitudes and coming from the manager at that. They are VERY stingy with the sauce even though at other chic filas I've had no problem. They didn't put any forks or straws in bag for my beverage or meal. Out of the times I've been to chic fil a in the past years I have never had an experience as bad as this one where I had to right a review. If I could give 0 stars I sure would. read more

Worst Chick-fil-A ever!!!!!! Food all over the floor behind the counter. Employee with food flying out her mouth. Terrible service

Poorly packaged delivery. Soup spilled all over the sandwich. ‍ ordered through Uber eats so packaging should've better secured. Got to me looking like it's been ran over. read more

Chick-fil-A - Was delivered like this with unsecured top to soup spilled onto sandwich. ‍ - Fast Food Near Me - Atlanta, Georgia

I have been in the drive thru lane for over twenty minutes and still 2 cars away from the window. Not sure who owns this, but they need to do something about the service! This is not my first bad experience at this place. read more

Went through the drive through to order a Grilled cool wrap with fried meat instead of grilled and the young lady politely advised me that they could not honor that request. No worries, I went to my plan b meal because in all honesty not all Chick-fil-A restaurants honor that meal request. So I proceed to order the Cobb Salad. Arrive to the window, pay and the young lady stated that I would need to pull up, and park in one of the designated parking spots due to my order not being ready. I told her that I was not waiting because I was on break. She communicated that to whom ever was in charge . Two minutes later, a police officer was at my passenger window asking me "what is the problem." I was shocked, confused and perplexed. Why would you summon a officer on a customer who is not irate? This was unwarranted and definitely unnecessary. Whoever was the leader on that shift definitely needs to retake training on dealing with customers and owning the customers experience. This was a bad experience. Hopefully no one has to experience what I did! read more

SOOO GOOD best service such nice staff very helpful food was amazing 10/10 love this cfa

The worst representation of the Chick-Fil-A brand I have ever seen in my 20 years of patronizing this business. Clearly, the fact that I have written reviews on several platforms and I do intend on sending in a letter, the fact that I have taken time out of my day to do this, should speak volumes Mr. Quincy Springs. I really feel bad writing this as he seems like a decent community leader, but you're a little out of step, sir, if you continue to allow this type of experiences to continue at your franchise establishment. So shameful. read more

Worst fucking Chic Fil A in Atlanta. Slow. Customer service is terrible. They always lie in the morning & say their machine for frosted coffees/lemonades are broken. Sometimes they open 30 mins- 1 hour late without announcement because they still have to cook food. If there was a closer one around I wouldn't even go here read more

I never knew a chick fila existed that had terrible customer service. I did the curbside pick up, got to my spot and waited a long 30 minutes even though i ordered before. When they finally came they only brought us one of the item which was a milkshake. When I mentioned we ordered other stuff she looked at us with no care in the world and just said "oh it will come". I asked her would you like the order number because we have been sitting so long and she just kept saying it would come and didn't show interest of helping. When we finally got the food it wasn't even hot. It was terrible experience. I would not recommend. read more

The girl taking orders in drivethru had an attitude and didn't even come to my car to take my order, had to order at the window and 15 minutes later still sitting on the side waiting for my meal. Spend the extra gas and go to the one off cascade. Hey read more

They can never seem to open on time in the mornings usually wait 30 min plus with no information before they open, lunch line is very slow moving, and my fries were cold and none of the sauces I asked for in bag this trip. read more