I submitted a formal complaint through Chick-fil-A's corporate website following a recent experience at their State Bridge Road location in Alpharetta, and honestly, the response I received was extremely disappointing. I visited the restaurant during the lunch rush and placed a fairly simple order for my son and me. Due to the volume of traffic, employees were outside hand-delivering drive-thru orders rather than customers receiving them directly at the drive-thru window. When our order was brought to the vehicle, I immediately noticed we had been given three drinks instead of two. Thinking another customer's drink may have been accidentally mixed into our order, I advised the employee that we had ordered only two drinks. She reviewed the order slip attached to our bag and stated that we had, in fact, been charged for three drinks. She then asked if I wanted the additional drink refunded, and I said yes, then handed her my debit card so the extra drink could be credited. Several minutes later, she returned and told me that her manager said we could simply keep the additional drink. She handed me one of Chick-fil-A's complimentary sandwich cards for the inconvenience but failed to return my debit card. When I asked for my card back, she returned to the drive-thru service window to retrieve it, and I continued sitting in line for several more minutes with vehicles piling up behind me and no ability for cars behind us to exit the drive-thru lane. Most concerning, I then witnessed a gentleman in a completely separate drive lane to our right (exterior to the actual drive-thru) step out of his vehicle, waving my very distinctive debit card (easily recognizable because it has a black-and-white sky image on the front), calling out that it was not his card. To this day, I genuinely do not understand how my debit card ended up in the hands of another customer who was not even in the drive-thru lane where we were waiting. Thankfully, he was honest enough to return it immediately. Order mistakes happen. A wrong sandwich or extra drink is frustrating but understandable. Handing a customer's debit card to a complete stranger is an entirely different matter. In a time when identity theft, card cloning, and financial fraud continue to rise, maintaining control of a customer's financial information should be paramount. What was most surprising is that Chick-fil-A has spent nearly 80 years building a reputation centered around professionalism and customer service. That longstanding reputation is precisely why this experience and the lack of a meaningful response afterward (see attached) were so disappointing. Unfortunately, this location continues to miss the mark. It may be time to revisit training standards not only with frontline staff but also at the corporate level. read more

Chick-fil-A - Does Chick-fil-a care? - Fast Food Near Me - Alpharetta, Georgia

Portion size is ridiculous. I took it to the manager and she said it was normal size. It was about a bite and a half at the most. Certainly not worth the cost and wait in the drive thru. read more

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Friendly, but they always jack your order up. If for whatever reason the app won't let you get a replacement, and the corporate complaint number fails to resolve it, they'll just ignore you; oh well. With food costs where they are there's no excuse for that. I'll drive past this location any time to avoid having the food screwed up. read more

Came here and order tenders and fries during lunch, around 12pm. My tenders were luke warm and my fries weren't cooked extra crispy as requested. Wouldn't recommend this location. read more

I ordered a cobb salad no cheese with nuggets. got a cobb salad no cheese NO nuggets. so disappointed. service was good, and ambiance was too. but how could you possibly mess up a cobb salad? read more

Chick-fil-A - Fast Food Near Me - Alpharetta, Georgia

I ate breakfast at this location on my way to the Y. Service was fast and friendly as Truett Cathy would have liked.Ambiance was casual with uplifting music and a nice temperature for the restaraunt. read more

Chick-fil-A - ows a chicken sandwich and fried tater tots - Fast Food Near Me - Alpharetta, Georgia

Honestly I should have just drove by. The attendant on IPad was very kind and quick which is the standard! I proceed to the window which I'm also shocked this freestander doesn't have a drive thru door? Anyways the person at the window didn't really care about me nor my ordered even questioned himself handing it me. Upon arrival to my home I check the bag and the wrong sandwhich is in the bag. I complained said they would send me a reward it's been days. I'm just honestly surprised by this CFA :( read more

Chick-fil-A has been my childhood favorite fast food place. Their food is absolutely fantastic and the employees are such kind people. Chick-fil-A whips their meals out faster than any other drive-thru I've seen, and the place is clean and friendly. I never thought I'd review it because everyone in my area knows how good it is without having to check the reviews, but I have to say that it will never disappoint. read more

I called them and told the manager... I don't know how to feel about this except I threw up the food I ate and now have this aftermath taste of alcohol from vomiting and feeling dehydrated. I come here frequently. Never again though... I can't tell you what type of bug that is. I was hoping it's an herb or a small piece of salad but no it is not. It has wings. Not sure how to feel about this they have excellent customer service and they cater to our building often.. but a bug on a salad... read more

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Typical Chic Filet. Nice young people working and consistent food quality. Easy to get in and out.

We didn't even realize we were missing food when Zach came running out to make sure we got our whole order!!!

the service here is amazing! Thank you Finn and George for being so welcoming! I will be recommending this location!

Fast and friendly service and delicious food! I love the chicken nuggets above all else and the chocolate chunk cookie is delicious. You can never go wrong with Chick-Fil-A. read more

$9 for 2/3 salad ‍ It's 1/3 empty. Idea of getting a salad is getting your green and they can't even fill that up. Their size of salad bowl went down from the original salad bowl snd now they don't even give you the container worth. If you call them they want to give you a free sandwich. I DONT WANT YOIR FREE SANDWICH- JUST GIVE ME WHAT I PAID FOR read more

Chick-fil-A - 1/3 EMPTY SALAD SERVED ‍ - Fast Food Near Me - Alpharetta, Georgia

Great service, order ready quickly. Order was accurate. Hot food was hot and cold food was cold. No Peppermint option on the app for the milkshake. Associates were friendly. read more

Always great service at chick fil a. The food was hot and fresh and served quickly during the lunch rush.

I'am out with my family ...Chick-Fil-a It's Great I love it..... thank you The Staff was very helpful read more

Chick-fil-A - Chicken sandwich - Fast Food Near Me - Alpharetta, Georgia

Food was as good as ever, employees were extremely courteous and helpful, but the wait time for your order is very long whether you go inside or through the drive-thru. Can't complain too much through as I'm sure this is just a further indication of the labor shortage we see everywhere right now. read more

Chick-fil-A - Fast Food Near Me - Alpharetta, Georgia

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THE BEST CHICKFILA EVER. oh my lord whenever i have a bad day i just come to this chickfila and there sweet smiles and kind words always cheer me up! My food is always hot and given to me quickly, when I go inside it is always spotless, and I am always served by polite young adults. I go to this chickfila almost everyday its open and do not even have one complaint. I hope this amazing staff keeps up the amazing work they are obviously doing. No chickfila does it like them! read more

The chick-fil-A in Johns creek has the worst service of any locations I have been to. The teenagers who work there are almost always rude and I have never once gotten everything I ordered!! read more

Perri is a great worker keep up the good work . clean and good food. could get rid of the playground though because of the sickenss

Reluctantly leaving a poor review but I had yet another bad experience with the quality of soup. There was No chicken, not one shred in it at all. The last time there was no chicken and no noodles. Just broth. Expected more, contacted the store through the app and hoped it would be addressed. I went through the drive thru with a comped soup from the previous bad experience and they still fell short Will drive to Medlock bridge location or read more

I frequent this location a lot and the last two mornings they have messed my order up and charged me for ... so I got a breakfast sandwich and asked for extra cheese and discovered I paid for the cheese but didn't get it ... read more

Chick-fil-A - One slice not 2 - Fast Food Near Me - Alpharetta, Georgia

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This experience was overall so horrible. After ordering online and pulling up when they said it was ready i then waited 7 more minutes until they actually handed me my food. All the staff working were just standing around the window and laughing. When they handed me my bag, it ripped because the girl handing it to me pulled it back. Fries went everywhere and she didn't even apologize. Also the drinks were so poorly labeled and I had to test all of them to figure out which was which. This caused panic in my car after I took a sip of everyone's drink. Overall a horrible experience. It was so bad I want to give this Chick-fil-A a zero but I can't rate it that so I give it a one. -Barbara read more

ok i get that chick-fil-a is closed on sunday... but to say that you'll be open on fourth of july and not be open is really disappointing. my boyfriend and i just got back from the airport on a red eye from cali and this was the only location within 30 minutes of us that said it was "open" online. we got there at 7:30 and the doors were locked, despite having the lights on inside and seeing multiple people inside. i expect better from my second favorite breakfast place. waffle house it is! read more

I love Chick-fil-A but not this location. If you can go elsewhere until new management is in place. Do so. Within the last month they have tried to give me food I watch the person in front of me in the drive-thru line pass back to them. A later visit I got a sandwich which I'm sure was cooked an hour before. Saturated in oil, hard, dense bun. The new mobile pick-up system is pointless, and employees are smug about it (who didn't have order correct). Get the people out of the drive thru with iPads they only slow and confuse things. I understand hiring high schoolers but they need oversight and better management. If I wanted this kind of service I would drive down the road McDonald's. read more

I once read "this is the armpit of chick fil a stores".. and now I get it. I've come here almost every morning for years and this location has completely let itself go. You can tell that they literally prepare an abundance of food and just let it sit under the heat light for hours. The biscuits are flat crumbling pancake like excuses, and the morning chicken is so old and nasty that I've thrown out the past five times I've gotten it. Save yourself the money and go to another location, or hell I'm sure McDonalds would be fresher than this and I will never eat that crap. Please don't bother with the automated "reach out to our customer care team" I genuinely don't care for free food, I wouldn't eat it even if handed it to me on a silver plate at this rate. John you need to step in and get your team together, this is sad to see. read more

Chick-fil-a is known for their great customer service but definitely not this location. They do as they want with how they prepare your coffee. I ask for the cream and sugar to be added in and they always refuse it. read more

This is my go to chick-fil-a over by my folks' place. It is a pretty good location. The service is fast and friendly, the chicken is consistent, and the inside is clean bright. I come here whenever I'm in town and need a quick bite on a budget! read more

We asked for no pickles and it was even on the label. The nuggets don't taste all the way done either. They aren't crispy at all. read more

Chick-fil-A - ows a person eating a sandwich - Fast Food Near Me - Alpharetta, Georgia

I've been back several times since my original review and it looks as if some new blood has been brought in. The employees we've encountered have been quite helpful and downright friendly. Its still too cold in there and it is still a royal pain in the arse to stand in line AGAIN to get a soda refill. The restaurant itself, since the remodel, is so much cleaner. The condiment areas are located in weird places but no biggie. It seems as if they are doing a much better job of separating all the children from the people that don't want to be knocked over by them. Yay! read more

Chick-fil-a has yet to disappoint me. Always clean, fresh and friendly. And at a fair price. My fav is their chicken, egg, and cheese biscuit that I typically get for breakfast with some OJ. I don't like the double drive-thru. Their service slowed after installing it - I timed it on multiple occasions. But none-the-less, among fast food restaurants - CFA is head and shoulders above them all. And I doubt that will change anytime soon. read more

This location is the one I frequent the most and the staff is just awesome. They're always super friendly and kind, always willing to help get refills or carry food to the table for me, and I appreciate the customer service that this location provides. I love that each month there's a great family activity and then each month there's a toddler activity during the morning that I can attend with my son. Their drive-thru is always busy, but they're so efficient that it goes fast. This is one of the best in the area! read more

Chick-fil-A as a whole is fantastic, however this particular Chick-fil-A is the absolute best. I live by the Northpoint location but drive to the States Bridge location because they're so quick and efficient plus whenever I receive my food it's always fresh and hot. On an average, I'll visit this one about three times a week and I always get an egg and cheese biscuit and a large sweet tea with extra ice. When I go to Northpoint if I order extra ice there maybe three pieces of ice in it and it's hot because it's sweet tea freshly brewed, hence why I ask for extra ice. Keep up the great work you guys are awesome whoever runs this location does an excellent job. read more

I've been coming to this Chick-fil-A since it opened. For years, I could count on them to always be pleasant, my order was always correct, and when the drive through was wait time was excessive, which it rarely was, someone would always apologize for the wait. Over the past few months, my order has been WRONG the majority of time. This morning was the last straw. I ordered 2 yogurt parfaits, a fruit cup and an unsweet tea. After almost 10 min wait in line, I was given two bags with all hot food. Luckily, I had only pulled up a bit so I could still hand the bags back to her. Then she argued with me about what I ordered until she figured out the SHE was wrong. So, I wait another 2-3 mins while they milked the cow and made the yogurt. She handed me the bag without saying a word. This was my favorite CFA location for years. I'm not sure what happened. Did the owners change? The staff mostly looks confused about who's on first. I saw one person literally turn in circles while I waited for them to bring my correct order. What happened to this place??? Please fix it....I used to love this location. read more

Chick-fil-A - Everybody needs some chicken this morning! - Fast Food Near Me - Alpharetta, Georgia

I love this location. Every time I go the food is fresh and customer service is superb. Definitely recommend just wish there were more menu options. read more

They've recently reopened after a remodel and the addition of a second drive-thru lane. Since the grand reopening, I haven't noticed the previous problem of moldy blueberries in the fruit cups, so that's a bonus. The service is also super speedy, not that it was ever slow here, with the second drive-thru lane. We ate inside recently and were a little surprised by the fact that they deliver orders to the table. This was nice but a kind of odd at the same time. I found it a little difficult to locate the condiments, extra napkins, and silverware because they aren't centrally located in the restaurant but instead behind a wall near one of the entrances. I'm happy that they're back in service, despite my sometimes less than stellar experiences before the closure. Still a CFA addict at heart. Oh and I found the picture of our sandwich from 2013 that was missing the top bun (as mentioned in my prior review). I'm including it now because it was hilarious. read more

Chick-fil-A - 9/20/13 -- The incident of the missing top bun. Thank goodness for tortillas at home! - Fast Food Near Me - Alpharetta, Georgia

I'm disappointed. This is the first bad experience I've had at a Chick-fil-A. The woman at the intercom could not understand my order. I repeated it, patiently, five times in a loud, clear voice. I end up at the window with the incorrect order about to be handed to me. I politely let the window lady know I had ordered something different and there must have been a miscommunication. She's agitated with me. She makes a passive-aggressive comment about "well, now your THIRD new total is..." I don't remember there having been a correction beyond the second. The shift supervisor comes over, gets my order, makes the order, hands it back down, also agitated. No one even uttered the iconic "my pleasure" line. This was the equivalent of an experience at a crappy McDonalds. As someone who's also worked in customer service, I always try to be polite and patient when there's a mix up. There's no reason why I should be receiving aggression from the person who's serving me. I don't think the founder of Chick-fil-A would be satisfied with the customer service at this location. BUH-BYE! read more

Terrible service at Drive-Thru, which I found shocking for a Chick-Fil-A chain. I've always heard and known that "my pleasure" culture is deeply ingrained but obviously it fell through the cracks for this chain. It may be one specific employee at the cashier counter during the Wednesday afternoon shift, but regardless, this chain needs to perform proper training and revisit the policies to not drive down the value of the Chick-Fil-A brand... read more

A Chick-fil-A that has lost it's way from the corporate culture. We have given this Chick-fil-A multiple chances and we continue to be astonished of how far off track this location is. It is a shame since we live less than a mile away from this location but choose to drive 6.5 miles(Avalon) to get the quality we expect from the Chick-fil-A brand. Typical issues we have dealt with since 2018. - Food that we order is missing. - If not missing food is over cooked or undercooked. - Soda is flat - High school kids with attitude. - Management team with a lack of leadership. Today is the last chance that my family will give this Chick-fil-a. I'm writing this review so you don't lose more customers to other locations or to the competitors near by. read more