We picked Nick's company based the glowing reviews largely found on thumbtack unfortunately I have not been able to find away to review the company on that platform. Our experience did not live up to those reviews.
The good
* Customer Service was always prompt
* Had good availability
* Brought in a large team
* Was overall good with clean up
* Got most of the work (over 1000sq) done in one day
* The price was very reasonable
*
The Bad
* The craftsmanship isn't great
* Owner blamed the new guy for the problems
* Had to be called back and should come back again for more problems that were covered up by furniture
* The project felt rushed, they did all but closet and other minor things out of 1300sq
* Poor craft meant we out more $ on product as we had pre purchased it.
* He's quickly agreed on two occasions to come out and look at the issues, and no showed each time.
We had flooring installed Early November. Everything was great before and during the project being installed. We were told surprisingly it would take a 1-2 days, what we didn't know was how big the crew was and that they would lean hard into that 1 day. I will say we did have to much stuff for a project that moved this quickly, but Nick was made aware and said it wouldn't be an issue. I had decided I would stain the quarter round that was replaced after the flooring was installed myself. I was able to get to two rooms right away and noticed a handful of bad cuts, especially on the edges. Most notably a whole closet had to be reinstalled. I prefer giving the benefit of the doubt so it wasn't a huge deal, I know I have made my own share of mistakes. Lucky I had noticed this within a few days of the flooring install and it was fixed within a week. Life and holidays got in the way so the rest of the quarter round went untouched for a month probably a little more. When I did finally get to it I found many more issues. Including a bad cut that ran a good part of the length of the loft. Bad but not the worst. The biggest deal is that in this time two boards had also split at the threshold (we've been told by a friend of friend the whole room would have to be relayed to fix the issue) of one of the doors. A location that had already been repaired from the first time I found issues. I am doing these renovations on behalf of my Mom so I take a lot of responsibility that good results happen, and this has been close to a worst case scenario for me. After finding all the additional issues, I reached out to Nick early February to have them repaired. He responded saying he would come out and look at the problem to have them fixed, he no showed. I am not interested in chasing down companies to do the job they should have done to start. I'd decided to wait a month to see if I would hear from Nick before writing this review, it's been well over that month and I never heard from him. As a last ditch effort not to post this I reached out again on Friday and again he agreed and then no showed. The real kicker is we had planned to do the downstairs, (about 1300sq) and it was Nicks to have. Unfortunately there was no reasonable way to move forward given the results we got on the second floor. While in the scheme of life I wish nothing but the best for Nick and his team, I wrote this review in the hopes that it can be a teaching moment for the company and provide an honest account for anyone looking to hire for floor installations. My other hope is that our experience was a one off or can be a one off by posting this. As I mentioned, he has glowing reviews on Thumbtack, unfortunately it doesn't seem that I can post this there because we didn't hire through that platform. I hope this review is helpful to anyone going though the challenges of renovations. If you would like any further information please leave a comment. I am happy to answer questions.
P.S! I would highly recommend Georgia Carpets on Ogden. We worked with Phil for purchasing. It was installed by Josh (i believe) and crew, they did amazing!!
P.p.s. The first photo are the boards that unlocked in the doorway. Some of these photos are from the first round of issues and were fixed. These photos do not cover all of the issues, just a sample of them. read more