My experience with you has been wonderful. I am so grateful to Kasia Puchalski my representative,…read moreMaritza from the business office, Johnny, Jerry,and Maria from customer service. Kasia has been meticulous in her handling of my wheelchair needs. Working so closely with me and my doctors from Northwestern Memorial Hospital, and Blue Cross, Kasia was able to navigate us through a process that can oftentimes be grueling, in an expedient manner. Kasia then worked closely with Johnny to assess exactly what type chair would best suit my needs, from features to material for the seat to the color. All of time that Kasia spent with me was done to make sure that my wheelchair not only met all of physical requirements, comfortability needs, and she even helped me to pick a color that would be cool from a woman's perspective, I may be handicap but I still wanna look hip. Patients Choice was recommended at a time when I needed them most and they truly lived up those recommendations. Patients Choice saved me at a time when a company named Mobility Solutions negligently handled my wheelchair needs and left me for over a year in pain and extreme anxiety. What Mobility Solutions did to me, left me so damaged, broken, and frustrated after having already endured the pain of multiple amputations and a phenomenal number of surgeries that left me as a bilateral amputee. The severity of my depression was so horrible that besides seeing my psychologist and psychiatrist, I required Valium to help my anxiety, and moths of actively attending suicide groups at Northwestern because I felt defeated. I am so thankful that Patients Choice and Kasia were able to help p pick up all the pieces and make sure that I felt whole again. I may see my therapist for many years to deal with the loss of my legs but the fear of where I will sit comfortably and be able move safely in a power wheelchair has been taken care of by Patients Choice. I am so fortunate to have Patients Choice and Kasia working with me. I feel safe, protected, and more than anything I feel cared for like part of a family. They are experts at making everyone feel special, welcome, and they go above and beyond without asking for anything in return. ~ACE & BRUNO

Lori in DWF is amazing to work with! She introduced me to this company and I'm so glad she did. As…read morea PT, I'm looking for ways to get my patients the best equipment to meet their needs and want them to also not have to worry about the out of pocket or how much insurance will cover. This is where Lori and her team at patients choice come into play. They take care of everything and are such a pleasure to work with. I'm so grateful a company like this exists to help offload the time it would take me to address insurance coverage during my treatment sessions. I have no doubts when I get patients choice involved that it will get taken care of. Thank you Lori!!!

Bra didn't fit. Since what determined it was the wrong size was trying it on, that apparently meant…read moreI "wore" it so they wouldn't accept a return/exchange. Condescending rep. Terrible customer service.

Prism sent incorrect equipment or didn't send what I needed. It was a hassle every time I ordered…read moresomething. They billed Medicare and my supplement insurance for stuff I never ordered!! I finally gave up!! I am trying a new company called Adapt. My first order is missing the tubing I ordered! Finding a reputable company for CPAP equipment is difficult!!!

Were very helpful in getting me a commode and wheelchair thru Medicare. About the only supply house…read morethat worked with Medicare. Great prompt service.

Order was wrong and products left in hall in plastic bag and bag broke - Lysol can sprayed the hall…read moreand all the products- I called to report this and was disappointed they did not offer to replace so I cancelled service

I've been coming to Van Driel since I was a kid to get my compression garments. Claudia and the…read moreentire team are absolutely fantastic. We are so grateful for all that they do.

Well it would appear that I have some issues with some small veins and blood flow around my ankles…read moreand was told that that needed to wear some compression hose for the next 4 months as a way to avoid a surgical outcome for now. My doctor (Dr. Z) strongly recommended Van Driel's out of all the possible (and closer) locations I could have gone to. This definitely was not the closest location, but I am so glad I made the trip. Also another important factor was that Van Driel's does Saturday appointments, so that was wonderful as I didn't have to worry about leaving work early to get there or deal with rush hour traffic. This was new territory for me as I didn't even know you needed a prescription or had to get measured/fitted for compression stockings, so this was a very informative visit for me. Claudia was absolutely wonderful as was the second woman (didn't get a name) who took my information upon arrival. After taking my measurements, Claudia explained to me the way the compression stockings worked, how they were designed and fitted and how to put them on/take them off. I had no idea it was that involved. Claudia explained the process for putting the stockings on properly as well as covered what not to do when putting them on, which is just as important it would seem. After the explanation, she went through step by step on putting then stocking on, then had me do it so she could watch my technique, while giving me tips and pointers during my attempt to put one on. She went through the process again on how to remove the stocking as well as the proper height to pull it up on the leg. She also discussed options with me as to what type I could get (toes covered or toes out). Claudia also covered my options as far as insurance goes in covering the purchases, so that was helpful. I wasn't sure what to expect in terms of look and feel for the stockings, but they were not as tight as I thought they would be and looked fine. COVID-wise, both Claudia and the other woman were wearing masks (as was I) and there was hand sanitizer available. While I was being fitted, Claudia had clean disposable pads on the floor as well as on the angled platform where my foot was place for the fitting of the stocking. While being fitted, Claudia mentioned that she knew my doctor very well as he had recommended many a patient to her location. I laughed because although Dr. Z said I could go to any of the locations on his the list he provided, he made a point of circling Van Driel's on the paper in a bold black circle. She mentioned that Dr. Z said many years ago that he trusted Van Driel's for fittings because it meant he wouldn't have to check the fitting later. Claudia mentioned that most doctor's most likely wouldn't check the fitting once you purchase the compression stockings, but knowing Dr. Z, he would most definitely do that if he didn't have complete trust in the vendor I had purchased them from. That speaks volumes for me. So if you or a loved one needs to purchase compression stockings, I would recommend this place highly. I also noticed that they offer other compression equipment for wrists, legs, etc., so it looks like one stop shopping for all of your compression needs.

I had a medical procedure Friday and needed medical assistance before my 10am appointment on sat. I…read morechecked the night before and again in the morning about their hours. I called and the hours said sat 9am open. I got up at 7:30 so to be there by 9. When I arrived a few minutes after 9 am the door was locked. I called three times and waited 30 minutes outside. I went to 10 appointment bleeding . I'll take my business elsewhere since they cannot hire people to open the shop.

From the owner: We are a family-owned business located in downtown Mount Prospect, Il. Being family-owned and…read moreoperated allows us to be more flexible with prices and service. Being in the home care field for more 15 years we've come to understand the needs of our older adults at their homes. We are here to help you stay at home be more safer and manageable for yourself and your loved ones. We are always more than happy to share what we've learned throughout the years. Walk-Ins welcomed!! No Appointment needed * Bedroom/Bathroom Safety * Diabetic Wear * Compression Stockings and support * Hand/Knee Braces * Patient Lifts (Hoyer)- Manual & Power * Lift Chairs/Recliners * Hospital Beds * Mobility- Wheelchairs** Knee Scooters** Rollator/ Walkers Crutches/Walking Canes & Accessories Power Scooters (** Rental and Purchase)

As a business owner, I ordered some Ihealth Covid test for our employees. Ordering was easy. Due to…read moreshipping damage, the original delivery date was missed. I talked w/ Jackie Tulini in customer service. She was fantastic in letting me know when the next delivery was coming and assuring me that we would get the tests by the end of the week. She even took it upon herself to expedite the shipping. Very positive experience. Will use again.

From the owner: Family founded and operated since 2004, we have a proud history of dedicated family leadership that…read morehas allowed our business to grow into one of the largest AED distributors by volume in the country. Our associates are committed to your complete satisfaction consistently work to provide the highest level of service and the trusted expertise you expect. Simply put, your needs are our highest priority. Plainly, it's all about saving lives here at AED Professionals. We want you to have an AED!

This November I received bad news. Operate on your eye or loose your sight! After operation, I had…read moreto stay on my belly for a month! Sit, sleep, eat... facing down. No reading! Then Kevin, from Retina Group, handed me a brochure from Prone solutions! I had a million questions in my mind... my husband made the phone call, within hours Prone Solutions were setting the equipment in my living room. The equipment was just what the Md. ordered. Adjusted to my non-existent height and (too much) weight. Clean, sturdy, easy to move, and the best part... a magical mirror! It allowed me to watch tv, talk to my family, check on the pets. I was able to sit, travel, and sleep facing down with no problem. I'm am extremely grateful for their service. It made recovery so much easier, therefore I was very complaint, and improved much faster than anticipated. The people were amazing! Tom has a great sense of humor! Great service. Forever grateful. Rosa Bedoya (from Logan Square) Chicago

I usually like writing good reviews, but all I can say about my experience is that you research the…read morename before you do business. the delivery process was frustrating and late, the guy reschedules delivering twice then calls and rescheduled again till Sunday at his convenient time not my ( paying customer ) promised time. Product very used, smelly and worn out Velcro . I recommend picking up the rental and see for yourself whom you are dealing with. Prone has no company name or sign on the address unit, kind of weird set up. After experiencing Prone solutions, I found other reputable companies with nice clean products and big showrooms showing the products. I eventually purchased brand new products for less than what Prone would've charged for the length on my recovery time using their smelly heavily used product and frustrating service.