As a business owner, I ordered some Ihealth Covid test for our employees. Ordering was easy. Due to…read moreshipping damage, the original delivery date was missed. I talked w/ Jackie Tulini in customer service. She was fantastic in letting me know when the next delivery was coming and assuring me that we would get the tests by the end of the week. She even took it upon herself to expedite the shipping. Very positive experience. Will use again.

From the owner: Family founded and operated since 2004, we have a proud history of dedicated family leadership that…read morehas allowed our business to grow into one of the largest AED distributors by volume in the country. Our associates are committed to your complete satisfaction consistently work to provide the highest level of service and the trusted expertise you expect. Simply put, your needs are our highest priority. Plainly, it's all about saving lives here at AED Professionals. We want you to have an AED!

Were very helpful in getting me a commode and wheelchair thru Medicare. About the only supply house…read morethat worked with Medicare. Great prompt service.

Order was wrong and products left in hall in plastic bag and bag broke - Lysol can sprayed the hall…read moreand all the products- I called to report this and was disappointed they did not offer to replace so I cancelled service

Prism sent incorrect equipment or didn't send what I needed. It was a hassle every time I ordered…read moresomething. They billed Medicare and my supplement insurance for stuff I never ordered!! I finally gave up!! I am trying a new company called Adapt. My first order is missing the tubing I ordered! Finding a reputable company for CPAP equipment is difficult!!!

I just got my insurance back last month, and after placing an order, they said they needed…read morepaperwork. Alright, I submit the insurance needed. I play phone tag with them despite telling them what time I would be available, and they said they would resubmit the order with my insurance. It is still saying I need the paperwork to get my supplies. Just a very unclear process overall.

I had a medical procedure Friday and needed medical assistance before my 10am appointment on sat. I…read morechecked the night before and again in the morning about their hours. I called and the hours said sat 9am open. I got up at 7:30 so to be there by 9. When I arrived a few minutes after 9 am the door was locked. I called three times and waited 30 minutes outside. I went to 10 appointment bleeding . I'll take my business elsewhere since they cannot hire people to open the shop.

From the owner: We are a family-owned business located in downtown Mount Prospect, Il. Being family-owned and…read moreoperated allows us to be more flexible with prices and service. Being in the home care field for more 15 years we've come to understand the needs of our older adults at their homes. We are here to help you stay at home be more safer and manageable for yourself and your loved ones. We are always more than happy to share what we've learned throughout the years. Walk-Ins welcomed!! No Appointment needed * Bedroom/Bathroom Safety * Diabetic Wear * Compression Stockings and support * Hand/Knee Braces * Patient Lifts (Hoyer)- Manual & Power * Lift Chairs/Recliners * Hospital Beds * Mobility- Wheelchairs** Knee Scooters** Rollator/ Walkers Crutches/Walking Canes & Accessories Power Scooters (** Rental and Purchase)

My experience with you has been wonderful. I am so grateful to Kasia Puchalski my representative,…read moreMaritza from the business office, Johnny, Jerry,and Maria from customer service. Kasia has been meticulous in her handling of my wheelchair needs. Working so closely with me and my doctors from Northwestern Memorial Hospital, and Blue Cross, Kasia was able to navigate us through a process that can oftentimes be grueling, in an expedient manner. Kasia then worked closely with Johnny to assess exactly what type chair would best suit my needs, from features to material for the seat to the color. All of time that Kasia spent with me was done to make sure that my wheelchair not only met all of physical requirements, comfortability needs, and she even helped me to pick a color that would be cool from a woman's perspective, I may be handicap but I still wanna look hip. Patients Choice was recommended at a time when I needed them most and they truly lived up those recommendations. Patients Choice saved me at a time when a company named Mobility Solutions negligently handled my wheelchair needs and left me for over a year in pain and extreme anxiety. What Mobility Solutions did to me, left me so damaged, broken, and frustrated after having already endured the pain of multiple amputations and a phenomenal number of surgeries that left me as a bilateral amputee. The severity of my depression was so horrible that besides seeing my psychologist and psychiatrist, I required Valium to help my anxiety, and moths of actively attending suicide groups at Northwestern because I felt defeated. I am so thankful that Patients Choice and Kasia were able to help p pick up all the pieces and make sure that I felt whole again. I may see my therapist for many years to deal with the loss of my legs but the fear of where I will sit comfortably and be able move safely in a power wheelchair has been taken care of by Patients Choice. I am so fortunate to have Patients Choice and Kasia working with me. I feel safe, protected, and more than anything I feel cared for like part of a family. They are experts at making everyone feel special, welcome, and they go above and beyond without asking for anything in return. ~ACE & BRUNO

Believe the many 1 star reviews and stay away from patients choice…read more There are better options (any option is better really). Our rep Andrea lost paperwork, missed appointments, wouldn't return calls. Tried to give them benefit of doubt - stuff happens but a completely unreasonable business to deal with. Finally gave up and went to another vendor. Never did get the wheelchair.

I needed face-down positioning equipment for a vitrectomy. My surgeon's office provided a few…read morebrochures of companies to contact. Two of them were out of State, where the equipment is shipped out, and then you are responsible for packing it up and sending it back. I chose Prone Solutions because 1) they are local, 2) the rates were competitive, and 3) I received hands-on instructions. Tom could not have been nicer as he set up everything for me and explained the entire process. I honestly could not have made it through my post-op without this valuable service. What a Godsend! I highly recommend Tom at Prone Solutions.

This November I received bad news. Operate on your eye or loose your sight! After operation, I had…read moreto stay on my belly for a month! Sit, sleep, eat... facing down. No reading! Then Kevin, from Retina Group, handed me a brochure from Prone solutions! I had a million questions in my mind... my husband made the phone call, within hours Prone Solutions were setting the equipment in my living room. The equipment was just what the Md. ordered. Adjusted to my non-existent height and (too much) weight. Clean, sturdy, easy to move, and the best part... a magical mirror! It allowed me to watch tv, talk to my family, check on the pets. I was able to sit, travel, and sleep facing down with no problem. I'm am extremely grateful for their service. It made recovery so much easier, therefore I was very complaint, and improved much faster than anticipated. The people were amazing! Tom has a great sense of humor! Great service. Forever grateful. Rosa Bedoya (from Logan Square) Chicago

REVIEW DATE - 06/09/2008…read more Absolutely outstanding service. Got my powerchair from them right before my insurance cut off. I will be going back to get upgrades for my powerchair soon. They did the job right, now I need more stuff. So we will go the extra mile to use them for their Quality of service and Quality of product. Good first word in the name to have when you really have Quality services and products. A word of caution, the rehab guy can be a bit weird at times, and does not get things done very quickly but he does get them done and he gets them done right, sometimes takes a phone call to get gears rolling again. But in my case it was one phone call to check status and boom a few weeks later I have them knocking on the door with my powerchair. (Feb 14th presidents day 2008) Reason for repost - Account Transfer & Close (ATAC)

I'm so pisses off!!! My husband received a hospital bed from them 6 yrs ago and we needed the whole…read morebed replaced within the 2nd year because the handle broke and the railing kept falling. Then the remote control that makes the head and feet of the bed go up and down replaced 3 times. Now I tried to call them because the same things are happening but their number is disconnected. What am I supposed to do??? Quality Healthcare IL

Had them calibrate a CO2 incubator and it was such an easy process. They were quick at responding…read moreand quick to schedule. Service guy was friendly and helpful. Definitely going to use them again.

We had a stair lift chair installed a little over a year ago. Our electronically controlled foot…read morerest quit working several days ago. My husband called Lifeway Mobility numerous times and left messages to return his call so that we could get our chair serviced. No one has bothered to return his calls. Extremely poor customer service.

From the very nice showroom to the installation, everything was and is very professional.read more