I was driving down Dempster on Friday night, and out of the corner of my eye I saw a sign that said…read more"Wheelchair Servicing." I told my partner we were going to see what that was, and I turned the car around, pulled into the small retail mall, and at the end of the mall was a business called, "Mobility City." We went in, and I was greeted by Geoff, the owner, and his service man who works on the wheelchairs. We talked a bit on what needed to be done on my wheelchair. The service man took it to the back of the store, steam cleaned it, tightened up the "wiggle," and replaced the two arm rests. A really great improvement for a tune up! Feels light new!! I was really impressed by his customer skills, and the eagerness he had for getting me back my wheelchair in tiptop shape! Quite by accident I found this place, and I'm very glad I did, because I did not think that there were any mobility Wheelchair stores in the area. The store is a modest size, and deals with a few different types of mobility services, including mobile wheelchairs WHICH ONE CAN RENT if need be! I am so glad I found this shop. The repair prices were decent, the replacement parts were affordable, and he was able to look at his inventory to see if other parts on my wheelchair could be replaced. I heartily recommend anyone who has mobility assisted devices to seriously check him out. I was very pleased with his service, and I now know if I need any parts for my wheelchair, he's right there to help.

I purchased a Pride Jazzy 27X powered wheelchair in February, 2026 from Geoff at Midwest for $3100…read morecash including tax. The sales receipt notes a $100 discount "for nondelivery" (we took it with us) and a $567 "cash discount." It was a demo but essentially like new due to its being a recently released model from the Pride Corp. Also included in the selling price was a cupholder (that he needed to order) and "complimentary in-store labor" for one year. Two and one-half months and one inquiry later, the cupholder has still not arruved. Several positives were experienced while shopping. Geoff has a very nicely configured and stocked store. There is plenty of room for customers to test-drive the various powered chairs. Geoff did not at any point pressure us to buy a chair. He knew his merchandise extremely well and pointed out pros and cons of each of the various chairs we considered. Several helpful suggestions were given regarding the chair we purchased. Finally, Geoff is quite likeable and has excellent people and selling skills. My only issue with Geoff was his pricing. The chair's tagged price was $3699, a full $600 above what the same chair is selling for on Amazon, at other local dealers, and at many on-line dealers. I compared Geoff's price on another chair with those of a couple of other dealers and again found Midwest to be the highest price. I was able to buy for below Geoff's asking price because I paid cash and I knew in advance what the chair was selling for elsewhere. My advice to potential customers is to look but don't buy before you check prices at other dealers and Amazon, which may be lower than Midwest's. Then, if need be, you will be in a much better position to negotiate the purchase price of your mobility device from Midwest.

Needed tires replaced on my wife's Invacare wheelchair and it was urgent. Left 2 phone messages and…read morea message on the web site. No response that day and still no response a week later. When Ron managed the place years ago, customer service ewas incredible. Now? Nonexistent.

I went to my appointment at 11am (the store opens at 10am) and the store was closed. I left a…read morevoicemail to reschedule me appt and no one called me back. I called again and asked why they didn't call to reschedule and I was told they were too busy. I indicated that I thought that was rude and they told me to "...go to hell." Then hung up.

It's kind of confusing. The address leads you to a middle eastern grocery, which is apparently…read moreowned by the same people or something? That's not very clear, they don't tell you that beforehand, nor is there a sign on the storefront a couple doors down where all the medical equipment is. When picking up an item for short term rental, I had to call the phone number I found online to find out what was going on and how I was supposed to pick up. Rental process was easy and price was reasonable. However, when I tried renting another time when I had a guest who would have benefitted from having access to a chair (beyond simply hoping that wherever we went had one available for visitor use), I called and never received a response back. I'd hoped to set up delivery of a chair for a weeks' use but since they were silent we didn't get to do that.

The first time we rented from them (July 2021) we had no problems. They are very casual--no…read morepaperwork, no receipt, no email or text confirmations--which struck me as odd but we didn't have a problem so I didn't worry about it. We decided to work with them again because their prices are good and our experience was good last time. This time they delivered the recliner quickly at a good price and we agreed they would return to pick it up in 2 weeks. Two weeks ended 10 days ago. No pickup, no communication at all. When we try calling them it's always a message that the voice mailbox is full. We don't know what to do. We don't want to store their equipment and be responsible for it for an indefinite amount of time. It's very frustrating and I would not recommend them or work with them again. It's too bad because other than this, they were ok to work with but this is a deal breaker and no way to do business.

If you or someone you know has a disability and needs hand controls or other driving aids for a…read morevehicle, I recommend contacting New Ability. Jerry installed left side gas and break controls on my new car and did a great job. He is easy to work with and was able to accommodate my schedule on short notice. He does high quality work at very reasonable prices.

I am a fan. My son uses hand controls to drive because of an accident that paralyzed his legs and…read moreimpaired his hands. Jerry put in the original hand controls several years ago. When that car came to the end of its life recently, we needed to get a new car and install hand controls quickly so my son could get to and from work independently again. Jerry answered the call and stepped up. He gave instructions to the mechanic as to how to remove the hand controls from the old car, and even offered to make a house call if needed. We then delivered the car and hand controls, and Jerry got them installed same day. Good guy. Good heart. Highly recommended!

We had a stair lift chair installed a little over a year ago. Our electronically controlled foot…read morerest quit working several days ago. My husband called Lifeway Mobility numerous times and left messages to return his call so that we could get our chair serviced. No one has bothered to return his calls. Extremely poor customer service.

From the very nice showroom to the installation, everything was and is very professional.read more

Chris and the team are incredible. After the worst customer service I have ever received for…read moreabsolutely anything with Numotion, I called Chris frantic. I needed a stander and a gait trainer for my two year old. Chris was incredible. Numotion stalled for weeks without letting me order, their rep never returned any of my phone calls to move the process along. Chris ordered the stander that day, had it delivered within 7 days to my home. He arranged for a vendor to come help my son try gait trainers 36 hours later, placed the order the same day and will be delivered 7 days from ordering. Being a parent of a child with different needs can be challenging and Chris made this easy as can be. Give Chris a call. The service was fast with no bs, turnaround time was exceptional and he checked in through the process to ensure everything was going smoothly. Matt is amazing as well. He came out after business to deliver to my son. He set it up, and this mobile stander made him smile ear to ear! They took an incredibly horrible experience with Numotion, to one of the best customer service experiences I've had. Thanks guys :)

The rudest telephone receptionist i ever came across- this sets the tone for a business. she…read moreactually hung up on me mid sentence as i was asking a question. As she hung up she said -we don't need anything- excuse me i was not trying to sell you anything.

needed a nebulizer for mom. Medicare doesn't cover unless you obtain the equipment from an…read moreapproved medical supply house. After calling 4 of the medical supply houses on the Medicare list found US Medical Equipment who said yes. Outlined the process and made things easy. Hurray for people who work there who care and know their business.

I'm very satisfied with US Medical Equipment. Sarah went above and beyond to make sure I was able…read moreto walk with my knee brace. She was super friendly and very helpful with my injury. Sarah provided excellent customer service. Highly recommended.

I was the panicked Mom of a 6 year old with her first black eye, on a hunt for a case of instant…read moreice packs. None of the medical supply stores in my area carry them. I called Tetra, they are not a 'store' per-say, more like a distribution center, I called and truly, the woman I dealt with couldn't have been any nicer. I can't imagine they sell one case of their products very often, but did on this day to me without hesitation and in that moment I was really grateful. I don't know much about the medical supply business but from a customer service stand point they get 5 stars from me! Incidentally, I had way more ice packs then I needed but with a six year old they come in handy all the time.

Try and work with your customers on insurance issues. They were rude and couldn't care less to help…read moreme out even call my insurance to verify. They just texted me rudely that they weren't even going to try.

AAMS is the best! The date for my vein procedure was unexpectedly moved up so I had only a few days…read moreto find the required medical grade support hose in my size. There aren't many places where you can just walk in and buy the right kind. Nikki was really helpful with finding the best option for me (brand, size, and style) but it turned out they were out of my size. She immediately ordered a pair from the supplier and as promised, they arrived at my home in 2 days, well in time for my procedure. Really glad I found AAMS.