needed a nebulizer for mom. Medicare doesn't cover unless you obtain the equipment from an…read moreapproved medical supply house. After calling 4 of the medical supply houses on the Medicare list found US Medical Equipment who said yes. Outlined the process and made things easy. Hurray for people who work there who care and know their business.

I'm very satisfied with US Medical Equipment. Sarah went above and beyond to make sure I was able…read moreto walk with my knee brace. She was super friendly and very helpful with my injury. Sarah provided excellent customer service. Highly recommended.

We had to get home health supplies, wheelchair, hospital bed, etc. when my mother fell this past…read morewinter & broke her leg. Kam was especially kind & helpful. He's been just great to work with. The day after my mother's fall Kam came to our home after hours to set up my mom's bed. We were so grateful!! I'm so glad that we found them & highly recommend them if you need these sort of supplies.

Needed tires replaced on my wife's Invacare wheelchair and it was urgent. Left 2 phone messages and…read morea message on the web site. No response that day and still no response a week later. When Ron managed the place years ago, customer service ewas incredible. Now? Nonexistent.

As a medical professional I have never found a DME company to be so UNAVAILABLE, RUDE AND…read moreINCONSISTENT as Apria. Have been waiting on a nebulizer for 8 days nows. After 3 unanswered calls, 3 messages, a very rude dispatcher called but still could not give me a delivery date as I wanted to be home to accept it. Was then transferred to the "SERVICING BRANCH", which of course were unavailable. Their website does not even allow for communication. My heart goes out to patients who are truly IN NEED of oxygen, ostomy supplies, would care supplies, etc. This company is a DISGRACE.

Been trying for months to get cpap supplies! Made numerous calls - no one calls back!read more

Try and work with your customers on insurance issues. They were rude and couldn't care less to help…read moreme out even call my insurance to verify. They just texted me rudely that they weren't even going to try.

AAMS is the best! The date for my vein procedure was unexpectedly moved up so I had only a few days…read moreto find the required medical grade support hose in my size. There aren't many places where you can just walk in and buy the right kind. Nikki was really helpful with finding the best option for me (brand, size, and style) but it turned out they were out of my size. She immediately ordered a pair from the supplier and as promised, they arrived at my home in 2 days, well in time for my procedure. Really glad I found AAMS.

I was the panicked Mom of a 6 year old with her first black eye, on a hunt for a case of instant…read moreice packs. None of the medical supply stores in my area carry them. I called Tetra, they are not a 'store' per-say, more like a distribution center, I called and truly, the woman I dealt with couldn't have been any nicer. I can't imagine they sell one case of their products very often, but did on this day to me without hesitation and in that moment I was really grateful. I don't know much about the medical supply business but from a customer service stand point they get 5 stars from me! Incidentally, I had way more ice packs then I needed but with a six year old they come in handy all the time.

I had back surgery in December, and while I'm easily able to walk, I really can't go too far (or…read moretoo long) without sitting down. So, the only way I can do big stuff is renting a wheelchair. I went to Comic Con last weekend, and I was planning to rent a wheelchair through the convention center. When they finally called back with pricing (the day before the con started) I was floored at the price - $250 for 3 days. You can BUY a wheelchair cheaper than that, given a little notice. So I googled "wheelchair rental chicago", and Howard Medical was the only result that looked promising. I called and I couldn't believe how nice and helpful they were, and they had 5 chairs in stock for me to choose from to pick up the same day! They were also really helpful when we were picking up, and it was only $15 a day (and they didn't charge extra for dropping off on Monday morning instead of Sunday night). The chair itself had trouble with normal walking speed, we had to go slower than we wanted to, but that seemed to be the style of wheel - the chair itself looked like new. I couldn't be happier with their service, I'll definitely use them for my next convention!

We run a charity and we had a walking pilgrimage planned for months. I twisted my ankle 3 days…read morebefore the pilgrimage and was sure I was not going to go unless I find someone that had a wheelchair. No luck with that, we decided to call many different medical supply companies and Howard was the only responsive company that seemed genuinely interested to help us. We explained what we were doing and Camela was very thrilled when he heard about our charity and event. She was very nice and even suggested a scooter will be better if I want to move more freely on the pilgrimage. She was able to accommodate us in a very special way. I would recommend them to anyone looking for great service from people who care.

My DME equipment was ordered from Medline by a local company to be directly shipped to me BY…read moreMedline. I've been waiting over 2 weeks for these two items that were supposed to arrive in 2-4 business days! YAY!! I got text messages with tracking and shipping info, WAIT!! Now it says "delivered" a couple hours later. I got text messages out to find NO packages at my door! I live in a fairly small secured apartment building - NO ACCESS for anyone without whatever "code" is given by building management. It wasn't by ANY of the doors, especially the main door. Called the local company that my insurance contracted to provide the equipment, and they're going to personally deliver my equipment in 5 days, by a technician that will assemble or do "whatever" is needed for the equipment to be "ready to use". WELL, out of my frustration that Medline had the nerve to claim this equipment was DELIVERED, I contacted them. The 1st customer service representative got flustered with my refusal to "accept" her explanation. I was transferred to the supervisor, Alex, who was just as "unconcerned & unknowingly responsive". I accused her from reading from a script, because she kept repeating the same thing. Mind you, I worked in the medical field for over 30 years, so I wasn't about to accept the BS excuses. Medline may have great products, but their delivery service through Med Trans (their delivery company) REALLY sucks, and Medline's customer service support team, needs to learn to LISTEN and be more accommodating. If THEY can't research where my equipment was delivered - who can?!! The link to see the "delivery confirmation" is useless for me AND the medical supply company that the stuff was ordered from - probably, Medline too. WHY even have the link option to begin with?!!

The customer service rep for medline was initially nice, but when I transferred to the medline at…read morehome department and to a new representative and asked the simple question if I could get the return info over the phone the representative just kept repeating it would be in the email.  I explained that I had time right now to run to UPS and asked if I could just get the return info over the phone so I could get it done while I have time.  She refused and just kept saying it would be in an email that I would receive in a few hours.  When I asked again and tried to explain that just in case I didn't' get the email can I get the information so I can go ahead and get the process moving she refused.  Life has enough obstacles, you don't need to make the most basic return more difficult than is necessary....I will never use medline at home again.  I don't have time to waste with this corporate model bullshit.

Having had it up to *here* with Walgreens for a variety of reasons, I finally did some looking…read morearound and found Five Star Pharmacy. Though I'm in Park Ridge, they're near enough that I decided I wanted to give them a try and I like that they're an independent pharmacy. When I gave them a call, I think it was the owner herself that answered (though don't quote me on that). She said that they could do all the transfer stuff to get my prescriptions from Walgreens, and she confirmed that they took my insurance before going too far into the transfer info so that we'd be on the same page. She said that they'd be able to fill my prescription within a few hours once my insurance confirmed it was time to refill, and that was great since there are times I've had to wait a day or more to get it from Walgreens even though I think it's a fairly standard prescription. Then the thing that really surprised me is when she asked if I wanted it to be delivered--and then when I asked the price she said it was free. Another thing Walgreens has done away with in the last year or two is free delivery, so another point in the Five Star Pharmacy. They sent me a link to make the payment, so it was super easy. It was somewhat more expensive than what I paid at Walgreens, but I also don't know if the price of the medicine had increased a bit in the last few months. At any rate it wasn't so much higher that I wouldn't pay it for the quality of service an dot support an independent, local business (and pharmacies are particularly hard to find in the independent variety anymore). Once I made the payment, my prescription came within the next day (it may actually have been a few hours but I just can't recall when I made the payment). I was very pleased with the help, quick response/delivery and follow through. They are testing out a new type of prescription bottle in an effort toward sustainability and that is fantastic. Minor annoyance that the inside has some of the plastic folded in and because of that it makes it nearly impossible for me to just tip out a pill onto my hand since it gets stuck, but obviously not something I'd stop using them over even if they decided to switch to these permanently instead of the standard prescription bottle. I highly recommend them and really suggest that it's worth your while if you want to support a small, independent, women-owned business.

A great and friendly family business! She called me immediately when I registered as a new customer…read moreonline. My medicine was ready quickly and she gave me a ton of information and instructions which I really appreciate! So much better than a Walgreens or Jewel-Osco Pharmacy!