needed a nebulizer for mom. Medicare doesn't cover unless you obtain the equipment from an…read moreapproved medical supply house. After calling 4 of the medical supply houses on the Medicare list found US Medical Equipment who said yes. Outlined the process and made things easy. Hurray for people who work there who care and know their business.

I'm very satisfied with US Medical Equipment. Sarah went above and beyond to make sure I was able…read moreto walk with my knee brace. She was super friendly and very helpful with my injury. Sarah provided excellent customer service. Highly recommended.

Needed tires replaced on my wife's Invacare wheelchair and it was urgent. Left 2 phone messages and…read morea message on the web site. No response that day and still no response a week later. When Ron managed the place years ago, customer service ewas incredible. Now? Nonexistent.

I went to my appointment at 11am (the store opens at 10am) and the store was closed. I left a…read morevoicemail to reschedule me appt and no one called me back. I called again and asked why they didn't call to reschedule and I was told they were too busy. I indicated that I thought that was rude and they told me to "...go to hell." Then hung up.

As a medical professional I have never found a DME company to be so UNAVAILABLE, RUDE AND…read moreINCONSISTENT as Apria. Have been waiting on a nebulizer for 8 days nows. After 3 unanswered calls, 3 messages, a very rude dispatcher called but still could not give me a delivery date as I wanted to be home to accept it. Was then transferred to the "SERVICING BRANCH", which of course were unavailable. Their website does not even allow for communication. My heart goes out to patients who are truly IN NEED of oxygen, ostomy supplies, would care supplies, etc. This company is a DISGRACE.

Been trying for months to get cpap supplies! Made numerous calls - no one calls back!read more

Try and work with your customers on insurance issues. They were rude and couldn't care less to help…read moreme out even call my insurance to verify. They just texted me rudely that they weren't even going to try.

AAMS is the best! The date for my vein procedure was unexpectedly moved up so I had only a few days…read moreto find the required medical grade support hose in my size. There aren't many places where you can just walk in and buy the right kind. Nikki was really helpful with finding the best option for me (brand, size, and style) but it turned out they were out of my size. She immediately ordered a pair from the supplier and as promised, they arrived at my home in 2 days, well in time for my procedure. Really glad I found AAMS.

I was the panicked Mom of a 6 year old with her first black eye, on a hunt for a case of instant…read moreice packs. None of the medical supply stores in my area carry them. I called Tetra, they are not a 'store' per-say, more like a distribution center, I called and truly, the woman I dealt with couldn't have been any nicer. I can't imagine they sell one case of their products very often, but did on this day to me without hesitation and in that moment I was really grateful. I don't know much about the medical supply business but from a customer service stand point they get 5 stars from me! Incidentally, I had way more ice packs then I needed but with a six year old they come in handy all the time.

We run a charity and we had a walking pilgrimage planned for months. I twisted my ankle 3 days…read morebefore the pilgrimage and was sure I was not going to go unless I find someone that had a wheelchair. No luck with that, we decided to call many different medical supply companies and Howard was the only responsive company that seemed genuinely interested to help us. We explained what we were doing and Camela was very thrilled when he heard about our charity and event. She was very nice and even suggested a scooter will be better if I want to move more freely on the pilgrimage. She was able to accommodate us in a very special way. I would recommend them to anyone looking for great service from people who care.

Scenario: your 74-yr-old small-town living, farm-dweller MI mother had her knee replaced 10 weeks…read moreago. She is doing well, still needs a cane but she cannot walk more than a couple of blocks. But, by god, nothing's going to stop her. "I am getting on Amtrak and coming to Chicago!" she tells you. My mother is nothing if not ballsy - or should I say "ovariesy?" I fret, "what are we going to DO with her? She can't keep up with us." This is where Howard Medical Company comes in. This place is the bomb! $15 per day gets you a 18" transport wheelchair (250 lb. weight capacity) - SO easy to fold up, has handles to carry it - fits into your Honda Civic tiny ass trunk. I talked to a woman named Bernie by phone - nice as hell - who says "we have plenty - no need to worry." They open at 8 am - I am there at 8:05 am - assisted by yet another wonderfully nice employee named Jim. He shows me how to fold it, adjust it, etc. This is too easy -pinch me, I am dreaming. I race home to our apt, Metropolis coffee in hand, and say, "Duretta Jean, get in the car - we are Chubby Girl walking at the lake!" Then to Target, then neighborhood strolling, then...oh the possibilities are now endless! A week I was once dreading has now become so much easier. Check them out!

Medline is the best!!!…read more I needed some surgery on my ankle back on the 11th, insurance issues pushed it to the 18th. So we tried to order the knee walker I would need through a different vendor on the 13th. A lot of back and forth with other vendor, Apria,(did a review) and we get to Monday this week. So on Monday 25 we looked online for another vendor. We found Medline and placed it with them after giving insurance information. So now I have 2 orders for the same thing. I wanted to see which one would come first. I decided to call both on Wednesday 27th to get an update. Apria this time gave me different info saying it was back ordered, first time they ever they said it was back ordered. I called Medline and the rep said it was with billing and once cleared they would call me. Ok another waiting game. To my surprise I get a call from Medline later that saying it was being shipped. It should be here by Friday. To my horror as I am working down stairs the dog starts to flip out. "Ding dong", the doorbell goes, who could that be? The wife gets up to see and it my equipment? WTH, they said Friday not Thursday. Ok this is good. So I call Apria back to cancel the order, the rep says they have it ready to go, I tell her I was supposed to get a call when ready. She then says she needs to call the local office to confirm. Why do you need to call if it is ready to go I ask, she needed to make sure it is there. Don't bother I say as I don't need it from you anymore. 12 workdays for Apria and 4 for Medline. I know not all offices are the same as it came the office in my area, DC metro area, but I would tip my hat if I wore one.

The nurses that take care of my husband keep ordering supplies and we keep getting the wrong items…read more I need specifics for his dressings and they keep getting it wrong. I asked nurse why not just call them and she said it's not worth it, they still get it wrong. This is extremely frustrating!! These people don't know the difference between round and rectangle!!

Having had it up to *here* with Walgreens for a variety of reasons, I finally did some looking…read morearound and found Five Star Pharmacy. Though I'm in Park Ridge, they're near enough that I decided I wanted to give them a try and I like that they're an independent pharmacy. When I gave them a call, I think it was the owner herself that answered (though don't quote me on that). She said that they could do all the transfer stuff to get my prescriptions from Walgreens, and she confirmed that they took my insurance before going too far into the transfer info so that we'd be on the same page. She said that they'd be able to fill my prescription within a few hours once my insurance confirmed it was time to refill, and that was great since there are times I've had to wait a day or more to get it from Walgreens even though I think it's a fairly standard prescription. Then the thing that really surprised me is when she asked if I wanted it to be delivered--and then when I asked the price she said it was free. Another thing Walgreens has done away with in the last year or two is free delivery, so another point in the Five Star Pharmacy. They sent me a link to make the payment, so it was super easy. It was somewhat more expensive than what I paid at Walgreens, but I also don't know if the price of the medicine had increased a bit in the last few months. At any rate it wasn't so much higher that I wouldn't pay it for the quality of service an dot support an independent, local business (and pharmacies are particularly hard to find in the independent variety anymore). Once I made the payment, my prescription came within the next day (it may actually have been a few hours but I just can't recall when I made the payment). I was very pleased with the help, quick response/delivery and follow through. They are testing out a new type of prescription bottle in an effort toward sustainability and that is fantastic. Minor annoyance that the inside has some of the plastic folded in and because of that it makes it nearly impossible for me to just tip out a pill onto my hand since it gets stuck, but obviously not something I'd stop using them over even if they decided to switch to these permanently instead of the standard prescription bottle. I highly recommend them and really suggest that it's worth your while if you want to support a small, independent, women-owned business.

A great and friendly family business! She called me immediately when I registered as a new customer…read moreonline. My medicine was ready quickly and she gave me a ton of information and instructions which I really appreciate! So much better than a Walgreens or Jewel-Osco Pharmacy!