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    Rack Attack Chicago

    4.7 (34 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 2 months ago

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    Jeff D.

    Great experience here as I wasn't 100% informative on what type of roof top to get but the great folks here made sure to be helpful to point me in the right direction. What also helped was showing me how to install the box on top of my Acura RDX. BTW, I ended up with a Thule XT XL roof box! I will recommend this business to other who may be looking to add these type of accessories to their car!

    Aesha E.

    The employee I spoke with was generally pretty helpful, and wasn't unfriendly, though didn't seem quite as confident as I would have liked when I'm talking with a salesperson for (to me) high priced items. I knew exactly which rack I wanted for my e-bike, so that part was easy. But I also need a hitch/receiver installed in which to attach the rack. He at first thought that I was going to need a hitch that was ~$300 more than what I expected because he hadn't looked at the full range of options needed for my vehicle and the rack I wanted to purchase. Luckily, when he was showing them to me, he looked again and checked all the options and found the less expensive version (I don't a fancy hitch!). I also was a little surprised that I had to pay for the entire purchase up front (the item I have is backordered, which I actually knew and told him it almost certainly would be)--that's because when I called a couple months ago to inquire about getting the installation I thought I was told that a deposit would be necessary with the balance due at arrival/installation. But it's ok, I paid the full amount... but then got a call a few minutes later (I wasn't yet out of the parking lot) that they couldn't do the hitch installation because it required a different sort of electrical installation than they're prepared to do there. So they ended up voiding the transaction since I'd paid for the hitch and rack together. I did stop in a third time (again, just had gotten into the car) to ask precisely what I need to have with the hitch installation. Since I now have to do the hitch installation independently, I wanted to make sure I relay exactly the correct information so there's no nasty surprises if I choose to re-place my order here for the rack itself. Although I will be looking around to see if there's somewhere that might be able to do all of it together, it's more likely I will end up going here to purchase a rack and have it installed, and although I'm disappointed the whole thing can't be done here I would recommend it to others.

    Jordan W.

    Used Rack Attack 2 years ago just to acquire a fat cat 6 and was a smooth process. Used Rack Attack yesterday to have them install a whole Yakima set up on my BMW 5 series. Turned out GREAT! The staff is really awesome, friendly, and know exactly what they are doing. DO NOT GO ANYWHERE ELSE!

    Michael J.

    Purchased a Thule Force XT L and rack rails for 2016 Ford Explorer. After the sale but before the install, I was alerted to the fact the the unit was out of stock, but they would honor the deal and sell me the Force XT XL for the same price. Install was about a week after sale and took ~2 hours. Just used the cargo case to drive from Evanston to the SouthEast with 5 people + dog and it worked excellently. Easy to use, and great durability. Glad I worked with Rack Attack vs installing myself as the staff there showed my how to easily install and remove the case and rails. Super easy!

    Thule Motion XT XL

    Absolutely amazing experience with Jacob at Rack Attack. He was professional, knowledgeable, and personable. I purchased a Thule Motion XT XL Cargo Box, Wingbar Evo, and Raised Rail Evo. Though it is far from home, I will definitely return here for anything else I need!

    Yakima LoadWarrior Basket
    Lauren Z.

    Great experience, shout out to sales guy Giovanni who was so helpful and nice to chat with plus he did a super install/tutorial for a Yakima basket on our Kia Telluride. Great customer service 10/10 would recommend!

    John B.

    Will and Kohl are super knowledgeable, patient and helpful in what can be a confusing process if you get sucked into the reddit vortex of hitch tongue weights and "best" bike racks. In addition, next level with communication over phone and email. I bought a hitch, platform bike rack, roof rails and rooftop bike carrier through them and the install job was top notch on all of it. Better prices than big box and better install jobs than places like Uhaul. Super happy with everything and I know based on the communication that they will stand by the products or help with the manufacturers if there's ever an issue. Good luck to them as they ramp up this new location.

    Newly installed Thule roof rack

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    5 months ago

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    1 year ago

    Great in store service. Had an older Thule rack. Team was great in updating with new locks and missing parts.

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    1 year ago

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    6 years ago

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    Briana H.

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    1 year ago

    Extremely helpful staff, and kind too. They attached my heavy rack for me at no charge with a smile.

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    4 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    6 years ago

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    2 years ago

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    5 years ago

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    7 years ago

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    Murphy R.

    Thank you John! I’m glad we were able to help you get racked out!

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    5 years ago

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    Janitha T.

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    7 years ago

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    Murphy R.

    Thank YOU Marco, I’m glad we could help!

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    8 years ago

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    Murphy R.

    I’m happy we were able to help you out! I appreciate your kind review.

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    6 years ago

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    4 years ago

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    4 years ago

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    8 years ago

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    Murphy R.

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    7 years ago

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    Murphy R.

    Thank you very much!

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    6 years ago

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    7 years ago

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    6 years ago

    Great services with friendly staffs, would come back in a heartbeat!!!

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    6 years ago

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    8 years ago

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    Murphy R.

    Thanks, Alan!

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    7 years ago

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    8 years ago

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    7 years ago

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    Ask the Community - Rack Attack Chicago

    Review Highlights - Rack Attack Chicago

    Will took time with me to make sure I understood how to use the rack and coached me through setting it up on my vehicle.

    Mentioned in 8 reviews

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    The manager is a nightmare. I witnessed frustration and anger towards employees and a customer. I…read morewas spending thousands a year at this location on my REI credit card; thousands. I have not used my card or shopped at REI since seeing this behavior. REI, what the hell is going on in your stores? Also, if you post a return policy, honor it. If the co-op disagrees, they would change the policy, right? Stop selling membership based on a return system you fight tooth and nail. Customers find another outfitter.

    Unbelievable customer service. When you purchase things, you would not have any problem. Problems…read morewill come up, when your product is defective and trying to resolve it. It says on the website, for the product defects, if your item has a manufacturing defect in materials or workmanship, you can return it AT ANY TIME, REGARDLESS OF THE PURCHASE DATE. They would not even going to look at the product to verify. They'll just say reach other the customer service or the product company. (Then what's the point of getting things through REI store?) Customer service said that the store manager Porsha and Chris were wrong about this and they should have known about their own product defects policy even if it's after 1 year from the purchase date (Mine was 1 year and 1 month after). Very disappointed about how the store Manager Porsha and Chris treated the long time customers. REI should give them a proper policy training so that they don't just focus on the 1 year satisfaction guarantee and be able to handle more complicated cases.

    DICK'S Sporting Goods - Their big store and typical size for the chain.

    DICK'S Sporting Goods

    (46 reviews)

    $$

    It's been a little while since I walked into a sporting goods store. And for that purpose, I was…read moreappreciative that DICK's Sporting Goods still exists as a brick-and-mortar business for such. This place is huge and they have a massive inventory of all things sports related. It's nice that you can still walk into a place and touch and feel the merchandise you might be interested in. On this visit, it was to look for a youth softball mitt that I will be gifting to one of the grand-darlings. The last time I was in a DICK's, it was to buy a White Sox cap and it was a couple years back when they were doing a wee bit better than they are this year! The pricing here does generally seem a bit elevated but that comes with the brick-and mortar business and the privilege of inspecting what you're buying. Who remembers Sportsmart, or Sports Authority, or further back Herman's? They're all gone now, and I think DICK's is it these days for sporting goods. I'm glad they are still at it for us.

    This store has been around ever since the Glen has opened. If you order anything online, they…read moreusually have it ready for me within the hour. Returns with the receipt or the app are very quick. There's usually always someone available on the floor that is willing to assist. Sometimes you can find a good deal in store and lately there have been better deals on shoes (Hokas, Nikes) then I've seen in other stores. I wanted to give a special shout out to the 'heavy lifting' crew that helped me with moving a ping pong table. They attempted to place it in my van every which way in the freezing cold, which was unfortunately too small. I came back the following day and a couple of the guys did remember me quickly brought out the table, and they were very friendly and extremely helpful.

    Rack Attack Chicago - autopartssupplies - Updated May 2026

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