Medline is the best!!! I needed some surgery on my ankle back on the 11th, insurance issues pushed it to the 18th. So we tried to order the knee walker I would need through a different vendor on the 13th. A lot of back and forth with other vendor, Apria,(did a review) and we get to Monday this week. So on Monday 25 we looked online for another vendor. We found Medline and placed it with them after giving insurance information. So now I have 2 orders for the same thing. I wanted to see which one would come first. I decided to call both on Wednesday 27th to get an update. Apria this time gave me different info saying it was back ordered, first time they ever they said it was back ordered. I called Medline and the rep said it was with billing and once cleared they would call me. Ok another waiting game. To my surprise I get a call from Medline later that saying it was being shipped. It should be here by Friday. To my horror as I am working down stairs the dog starts to flip out. "Ding dong", the doorbell goes, who could that be? The wife gets up to see and it my equipment? WTH, they said Friday not Thursday. Ok this is good. So I call Apria back to cancel the order, the rep says they have it ready to go, I tell her I was supposed to get a call when ready. She then says she needs to call the local office to confirm. Why do you need to call if it is ready to go I ask, she needed to make sure it is there. Don't bother I say as I don't need it from you anymore. 12 workdays for Apria and 4 for Medline. I know not all offices are the same as it came the office in my area, DC metro area, but I would tip my hat if I wore one. read more

My DME equipment was ordered from Medline by a local company to be directly shipped to me BY Medline. I've been waiting over 2 weeks for these two items that were supposed to arrive in 2-4 business days! YAY!! I got text messages with tracking and shipping info, WAIT!! Now it says "delivered" a couple hours later. I got text messages out to find NO packages at my door! I live in a fairly small secured apartment building - NO ACCESS for anyone without whatever "code" is given by building management. It wasn't by ANY of the doors, especially the main door. Called the local company that my insurance contracted to provide the equipment, and they're going to personally deliver my equipment in 5 days, by a technician that will assemble or do "whatever" is needed for the equipment to be "ready to use". WELL, out of my frustration that Medline had the nerve to claim this equipment was DELIVERED, I contacted them. The 1st customer service representative got flustered with my refusal to "accept" her explanation. I was transferred to the supervisor, Alex, who was just as "unconcerned & unknowingly responsive". I accused her from reading from a script, because she kept repeating the same thing. Mind you, I worked in the medical field for over 30 years, so I wasn't about to accept the BS excuses. Medline may have great products, but their delivery service through Med Trans (their delivery company) REALLY sucks, and Medline's customer service support team, needs to learn to LISTEN and be more accommodating. If THEY can't research where my equipment was delivered - who can?!! The link to see the "delivery confirmation" is useless for me AND the medical supply company that the stuff was ordered from - probably, Medline too. WHY even have the link option to begin with?!! read more

See all

The customer service rep for medline was initially nice, but when I transferred to the medline at home department and to a new representative and asked the simple question if I could get the return info over the phone the representative just kept repeating it would be in the email.  I explained that I had time right now to run to UPS and asked if I could just get the return info over the phone so I could get it done while I have time.  She refused and just kept saying it would be in an email that I would receive in a few hours.  When I asked again and tried to explain that just in case I didn't' get the email can I get the information so I can go ahead and get the process moving she refused.  Life has enough obstacles, you don't need to make the most basic return more difficult than is necessary....I will never use medline at home again.  I don't have time to waste with this corporate model bullshit. read more

Customer service sucks. I called them because I got an email saying I placed an order, but I didn't. The customer name was the same as mine but they lived in a different state. I was transferred three times (so talked with four ladies), and none of them knew what to do to remove my email address from their list. I finally figured out that it was probably a phishing email (thank God I didn't click on anything in it), but, still, the last lady I spoke with at Medline had no idea of how to remove my email address from their system. She told me to call the insurance company that placed the order. All four ladies I spoke with seemed fairly incompetent. read more

Recently I contacted this company concerning their product called kinesiology tape pre-cut strips. I've been purchasing this product for many, many years. Recently, the past three purchases I've made the adhesive strips do not stay attached to my knee. Previously. I could wear the strips for a week or more with no problem even after showering. Which I did. I also was asked by the company to send him a sample of the problem and the whole box. My reply to them that I am the consumer. I'm reporting that there is apparently a problem with this product and I would not be sending in anything, especially after I have provided you with all the information that you asked for by phone. They did sent in additional email stating that they appreciate me contacting them but the case has been completely closed out. WOW Is all I could say! Needless to say, going forward in the future I will not be purchasing from this company going forward. Horrible customer service and a very poor customer experience for me. I would not purchase on this company. read more

Sick and fed up with their promise of next day delivery. I had placed two orders previously, however took over 5 days to even ship. The second order I called and cancelled the whole order. I contacted the reps and no response in regards to this issue and had to call customer service. I figured I would give them one more chance, I ordered in stock supplies on Monday, however only shipped today 4 days later. Moving forward I have moved my business to Henry Schein. This company has started to neglect customers and have not honored the next day delivery I was promised. I will be cancelling my account. read more

Use anyone but Medline. Charged me for a product they did not send. Instead of fixing the issue, required me to call back multiple times. Called back, now I have to wait (until after the holiday) a total of 3 additional days for supplies expected/needed two days ago. They dropped the ball, and told me to compensate me they were expediting the error free of charge. Thats o compensation. That's doing the bare minimum. CSR & Supervisors ARE TRASH! prices are too high to have such abysmal service. read more

We recently received an order from Medline for products ordered through Humana OTC. Once again the order can crushed, product broken open and spilled throughout the bag. Even the receipt was torn. We have no choice but to let Humana ship the way they ship. What the heck?. read more

This company is terrible from the warehouse who could care less about your order and the way they send it no protection at all for products paid by insurance company items just dropped in a box 4 times bigger the the items in the box so item bonce all around and are dented and smashed and also missing Items that IMO think that staff are stealing the items with the hope of the seniors not seeing it missing. Customer service is just as worse you call with an issues and they don't care at all make excuses for the terrible company they work for then hang up because they can't do their job and they don't care about the customer because they got the money already. This Company should be removed from all OTC programs by Insurance company's and Medicare. I am filing complaints with BCBS and Medicare Don't Use this company terrible with everything and doesn't care!! read more

Horrible customer service SuiteStyles.com. I ordered a set of scrubs in December and was just told the pants will not be available until February 28. Why on earth would it take that long for one pair of pants. read more

Received a recall notice for Medline Bed Assist Bar back in May, 2024. Submitted my recall/refund request in June and as of November, 2024 still have not received any communication or refund. Very poor customer service. read more

Was reccomended by health insurance Healthy Blue of NC. Scoped out the breast pumps and narrowed it down to what I wanted. Called customer service and the lady said rudely oh! Our website is old! We don't carry any! read more

An excellent experience. I did not buy the lightweight aluminum transport directly from them, but when a party seemed to fall off, they told me it would be very difficult to replace by myself -and there was a safety issue without that piece - and within 4 days I had a brand new chair! I took photos and documented everything in my initial contact email and maybe that's why it may be the smoothest customer service experience I've ever had. They'll be my go to from now on. read more

One star is too generous! One of the worse Customer Service I have ever encountered! They are rude and unhelpful. I selected an item based on Medline explanation of the item which was inadequate and misleading. The item did not fit my fixture at all. I called Medline "Customer Service" for help. They told me to take a hike and they suggested for me to eat the item as they do not have a "return" policy. They treat us like this as they know we are seniors and defenseless. I wonder how much they bill my insurance or the Federal Government for the junk they push. Shame on Medline! read more

A company staffed, at least on the customer service/quality side, by literal incompetents. I ordered a grab bar for a shower (I previously have ordered at least 5 via an insurer's OTC program) and it came without the little washers/grommets/spacers/whatever that one places between the flange one puts screws in and the surface one is attaching said flange to ... after two days and 3, 4, who knows how many calls, I AM NO CLOSER TO GETTING THESE BITS OF RUBBER THAN I WAS YESTERDAY; IN FACT, THE CRETINS I'VE SPOKEN TO DON'T EVEN UNDERSTAND THEY EXIST AND HAVE TOLD ME THEY DON'T EVEN MAKE THEM, DESPITE THE FACT I HAVE THE EXACT SAME PRODUCT ORDERED FROM THE EXACT SAME SOURCE THAT HAS TWO OF THESE NON-EXISTENT DOOHICKEYS INCLUDED IN THE BOX. Honestly, I'm all for hiring the handicapped, but one MUST draw a line somewhere, right? Ask to speak to someone else -- put through to "quality," whatever the hell THAT is. Ask them to transfer you to someone in management in general? Right back to the morons on the front-line customer "service" phones who didn't know what I was talking about in the first place! A Ring-Around-The-Rosy of incompetent stupidity compounded by a hidebound determination to stay on the pre-written-by-HR-and-customer-"service"-"professionals" script, said "professionals" being composed entirely of one fat fish with a super, uber useful gender studies degree. The sad part? The construction of the grab bars is really good. But that good is UTTERLY DESTROYED by the entitled incompetence of Medline's employees. The moral of this tale of woe? ake your life easy: go to Home Depot and buy the store brand. read more

They don't care about the employees that has been there the longest. They want you to adjust your schedule several times a year with no consideration of your family life. They care more about the number posted on the board then the actual people. They don't take complaints seriously they allowed my supervisor to target and harass me and did nothing about it but fire me. I had never been wrote up in 3 years until the supervisor and they did NOTHING with my concern don't work there they are full of false promises read more

this company is horrible it took me seven phone call to get a simple $4.00 replacement piece the are so afraid they will have to provide you with something for free or that you cannot afford it i will never purchase anything else from them due to ridiculous customer service and system really two hours of time read more

Hate to write this, but other parents should know and hope it will help them to save time rather than waiting for a response form Medline. Consistently poor customer service from Medline company. On an average, you need to be "on hold" for about 50 minutes to get to a customer care representative, and it has been going on for a long time. Last week, after being on hold for close to 2 hours, I submitted my reorder request for my son's diapers and pads. (BTW, he is quadriplegic and these are absolute necessary items for him). Did not get the delivery for almost a week, called Medline again, after 50 min on hold, talked to a representative. Though the request was approved by insurance, up to that point Medline did not even place the order. And they have no explanation for the delay. Def time to look for another company. Jaya G read more

For 2024 Medline added some products.Medline added toilet paper.I ordered a lot because there was nothing amongst their pitiful offerings I wanted.It is absolutely the worst toilet paper I have ever used.Not only does the quality suck,they value it at $2.50 per skimpy roll.Their rolls are about 30 or so per cent smaller than Costco.Still there are no natural toothpaste or hand soaps such as method.They do not clearly state in their catalog where their stuff is made.They do not have natural scented cornstarch powders.The liquid supplements have crappy ingredients. They are making a fortune on this crap. read more

If I could give less stars I would. Customer service is non-existent! Product quality is terrible. Their SUITESTYLES side of the company is the worst! They do not respond! Shipping takes far too long for the quality that they produce. No information will be provided. You would be better buying something off the street. Value us not worth the frustration. Orders are not correct! DO NOT BUY FROM THEM! read more

I purchased 2 of their knee braces & both worked ok for about 2 weeks, then the Velcro wouldn't stick, which rendered the both USELESS. I called & complained to Medline & they said they'd review my issue & get back with me. No reply, but they did send me 1 new brace, which had the same issue. 2 Months later I received a letter Stating my complaint case was closed because I did not send them the original knee brace for their "evaluation", which they never asked me to do. This company does not act professionally. read more

We ordered items for our clinic in early January. Specifically, they were covid tests. The 5 boxes we ordered were backordered. It was during the peak of the last surge. We had just been reassigned to a new rep when they changed their territories. We didn't even know they were still on backorder. SO, 2 months later, they arrived. The day they arrived, I called my new sales rep to let her know we didn't need them anymore. Was told they were not returnable. If we ordered it 2 months before, I felt like they or SHE should have called and checked to make sure we still needed them BEFORE sending a non-returnable item. Oh, just for the record, we (the customer) are unable to cancel backorders online. Trying to reach my sales rep was like trying to call the president. You can leave a message, but never get through. I told her if we were unable to return them, that would be my last purchase from Medline. She said she would check and see. I had to write her back a week later to find out what they can do. She said she may have another customer I can send them to. Another week goes by and no response. I wrote her yesterday to see where we are and have had no reply again. My previous Medline rep was amazing and helped me get my clinic open. He was so helpful. My current medline rep hardly ever replies to requests. She doesn't return my calls, even when I left a message that I was looking to purchase an EKG machine. Sorry Medline, you have lost a customer. Those covid tests you tricked me into keeping was my last purchase from you. I may not be your biggest or most important customer, but I am gone. Sincerely, Dishearted in Arlington, TN read more

This company is a joke. They supply affiliates with defective medical equipment, hold mo Accountability, and use their corporate lawyers to avoid any responsibility. Shame on you Charlie Mills (CEO) , Laura Simmons (cheif quality officer) read more

(TL;DR: Repeatedly received incorrect replacement parts between August - November, only to finally be told that the parts I had been receiving WERE correct. Wish I'd been told that up front so I didn't waste 3 months not knowing I had the right parts all along. Update your computer systems or something, please!!) Worst customer service I have EVER received, bar none. I am disabled, and I bought a mobility device back in August 2021. According to the manual, some of the parts that came with the device were incorrect. Now, because of my disability, I have limited energy to continuously make follow-up calls to get a company to fix their mistakes. However, I'm not willing to use the wrong parts and risk breaking my mobility device (dangerous!!). So in September, I called to ask for replacement parts... and received MORE of the wrong thing! I called again the following month, and received NOTHING. By the beginning of November, I was well past fed up. I called again, and couldn't reach the person who was supposed to be managing my case, Avery, but was told I'd get a call back. Two weeks later, no call. Next time I called, I spoke with someone different, who sent me... more of the wrong parts! Called again, and just today I received my THIRD ORDER OF THE SAME INCORRECT REPLACEMENT PARTS. On Monday I'll be calling one more time, to demand either the RIGHT PARTS, or a full refund. Absolutely **** ridiculous. I have never had one company screw up in the exact same way so many times in a row. I don't know if it's the supply chain, or the specific person who's been managing my case, but this is completely unacceptable. BUYER BEWARE. EDIT: So I tried looking for the parts on my own, and... apparently they were discontinued! Which none of the people I spoke to mentioned despite the fact that I specifically explained which parts I (thought I) needed. Amazing. Will not be buying from Medline again, ever. EDIT 2: Hm. Just remembered that the order of parts I received in September included 2 out of 4 of the correct "discontinued" parts. Something doesn't add up here. Will update further after I call on Monday. FINAL EDIT: Okay, so I finally was told that the parts they've been sending me DO work for what I need, and nobody mentioned that because apparently they still showed up in their system as the old, discontinued parts. Wish I knew that in September. Yeesh. read more

If I could put a zero I would. I purchased a rollator for my 90 year old mother and within a few short months, it broke while she was sitting on it. I have spent the last 2 months trying to get her money back and all I get is the run-around. Lesson learned not to ever purchase anything from this company again. I am also an Activity Director in Senior Living and will make sure all of our other family members know as well. read more

Total confusion in filling my first (and LAST) order. Many hours on hold over the two weeks I wasted trying to resolve issues I was not aware of until I called to see why my order had not shipped. Told by one rep that an item was covered through Medicare, only to be told by another that it wasn't. After call after call and being subjected to consistently bad inform, I asked to speak to a manager. Rep couldn't find anyone to talk to me after 15 minutes on hold. Cancelled my order out of total frustration. I'll have to go through the entire process, now, to find a reliable, competent vendor. SMH read more

I would give 0 stars if I could, I worked at the West Jefferson, Oh location and it was a terrible experience! Where do I even begin, well for starters while being a employee there they let someone utterly destroy a Ohio state jacket. I accidentally left it there one night and was absent the next day, when I came back, it was gone. Another employee found it in a trash can completely covered in oil, dirt and mud. They found out who done it, guess what! NO REPERCUSSIONS. They caught them on camera destroying and deemed it a "accident". They let employees get high in the parking lot but GOD FORBID you don't wear a mask. They also let people have phones out BUT ONLY IF YOU ARE USING IT TO SHOW ANOTHER EMPLOYEES PICTURES AND MESSAGES to start drama. Don't believe the open door policy, they will blow you off, also don't believe the "non bullying environment" they will reward the bully with a promotion. This place is 100% a joke. 0/10 recommend working here. read more

It is a worst OTC sale for Medicare benefit receiver buyer. It is expensive and they tried to sale their junk stuff named Medline. No, even we are on Medicare but we still want brand name stuffs because we are not junk people. The brand name stuffs on their list are always unavailable. read more

A while back I had the opportunity to tour the grounds at Medline's Northfield campus. Color me impressed. The cubicles (where they say the magic happens) are optimal for productivity. The conference room is unnecessarily elaborate so you know it's good. They got a gym, a basketball court, a Starbucks! Is this heaven!?!?!? Oh you say you need a break from your stressful work day? Why don't you take a stroll around Medline's walk/run path to clear your head. It's at this time I should mention I've been secretly living inside the Medline headquarters for months now. Cardinal sucks. 5 stars. read more

It's been nothing but trouble with this folks. Wait time to speak with a rep is terrible. Can't auto-refill supplies. Got a new supply prescription sent to them, they claimed the new order items were on backorder without eta. So had them temporarily fill for old script. Now calling to check backorder status, they claim they'll have them in before the next fill date, but they can't find the the new script in their system. Find somewhere else, this isn't the supplier for you. read more

I have been buying their (brand) of extended wear brief for years. The product was top notched a little pricey but if you shopped around you were able to find it at a somewhat decent price. ( I pay out of pocket because state insurance only pays for garbage) I am writing this review because Medline has decided to discontinue this product. A few weeks ago I was looking to buy theses briefs and encountered that it was out of stock with other vender. I go on Medline @home and found out it was out of stock, after looking around I see a product called Fit Right extended wear. I am thinking maybe this is the same or very similar to what I was looking for (same name) THE RED FLAG SHOULD OF THE QUANTITY.. I used to get 15 briefs per bag. This new product has 20 per bag. I get the delivery and realized what a rip off. I called Medline to complain and find out when the other briefs will be in stock and that's when I was told the new product is comparable to what I was used to buying and that it will be replacing the old product. I then started the return process and a complaint was taken by quality assurance. I called today to find out the status of my return and was told that a credit was issued but that it would probably take two billing cycles before I get it. Quick to take your $$ yet slow as molasses to return it. SHAME ON YOU!!! I wonder how do they think this new product is better... The old product weighs 8.89 ounces the garbage that is replacing it weighs 3.13 ounces. I have pictures but was unable to post them. Words can not express the frustration and disappointment their careless decision to discontinue making these briefs has caused us. This is a perfect example of fixing something that is not broken. read more

Overall - horrible. 22 to 28 min wait time to get someone to answer phone calls. Insurance checker just dropped the request and never notified us even though supplies were approved and urgently needed. Avoid this company if you possibly can! read more

This has been the worst experience with a company EVER. Please check my first phone conversation yesterday. The gal that answered has horrible customer service skills, she speaks as if she hates her job, told me sorry if I didn't like her tone but it wasn't her problem. Then after 53 minutes of being on hold the phone disconnected. Called again, another 30+ on hold. Most of your representatives were helpful but OMG what you put a patient through is ridiculous. Called Tuesday, was told it's on process. Called yesterday (Thursday) they said the documentation hasn't been recieved, yet I can see it was. Cancel my order. I will speak with Aetna about my experience read more

Do NOT use this company to order your Breast Pump through insurance!! It has taken 3 weeks for them to contact my healthcare provide for a prescription. I have been the go between them and my doctors office for days now and they still cannot get it right. My doctors office is very responsive so I don't understand why this is taking so long!! Very frustrated mom here!! Oh and every time I call...it's a 10-20 minute wait...if they don't hang up on me before someone answers!! read more

One of the worst experiences that I had with a company. I had knee replacement surgery in June 2018. The home health care agency incorrectly told Medline to balance bill me. Medline took 7 months to bill my Medicare health insurance company. The bill should have gone to the home health care agency. The total was $1.12. Hours of my time were invested trying to resolve this issue a trivial issue. Neither Medline nor the home health care agency could get the account straight. 10 months after my surgery the home health care agency delivered $1.12 in cash. read more

I have been with Medline for 16 Years and truly believe the culture and people are second to none. Medline will always put their employees and customers first. read more

This company keeps sending me medical supplies to the prior tenant when I have already informed them to take it back and stop sending them. I am not related to the prior tenant or know them. When I call them to inform them to stop sending the supplies and take them back, their agents have to keep me on hold to request another department to do it which wastes my time. I hate companies that requires their customers and callers to be on the line to do something that doesn't require the customer to be on the call to do. It is one of those stupid corporate metrics that companies do the treat their employees like non humans or robots because they assume that if their call center agent isn't on a call with a customer they aren't work. How stupid is that? So if a manager or exec is not in a meeting, is he not working? I have had to call this company twice for the same issue and being passed to multiple departments is unpleasant. Tells me they are another huge corporate bureaucracy. For these reasons, I would only consider them as a medical supplies company if they were the last one on earth. They also don't take emails or texts or respond to them. That's so 1980s or 1990s. They must be very content and complacent on how they are in the marketplace. read more

I ordered a set of scrub uniforms for a new job, and was told they would be delivered by Jan 7th. My job began on Jan10th, and the scrubs did not arrive until Jan 12th. Of course I had to go out and buy others for work before these arrived, so when they did finally get here I wanted to return the non-embroidered scrub pants. I called customer service and they informed me that I must pay for shipping to return the scrubs EVEN THOUGH it was their fault they did not arrive in time. I am very frustrated. DO NOT USE THIS COMPANY! read more

I had the worst experience with this company four and a half months went by and I did not get my scrubs and instead of apologizing and making things right they tried to charge me to send this grows back after they finally give it to me they end up saying I would have to start over and reorder scrubs if you're thinking of ordering from this company please don't don't waste your time on your money read more

Fantastic, high-quality products! Wonderful, compassionate people working hard there to produce high-quality health care items to improve the quality of life for others. I highly recommend Medline Industries. read more