Overall an appalling dinner experience. Chose this restaurant to celebrate a special occasion with a few kids and elderly. Only to find STAPLE PINS in my mouth as I take a bite of the naan that we ordered.
Needless to say we feel really lucky to have not ended up in A&E, especially with kids, infants and elderly. To avoid any scene on the table, I reach out to the reception desk to speak with the manager or person in charge with the piece of metal in my hand.
A man appeared after a few minutes wait to literally jump to take those pins from my hand before even letting me speak, not knowing I have taken pictures. And now as I request to speak with the manager, it was a joke to see the commotion in the back trying to figure out who will or should role play a manager to deal with the situation.
As a guy turns up claiming to be the Manager, the least I expected was an apology first to start the conversation, but of course not. Instead, without even letting me speak, he tries to offer me a 'smallish cake with a candle' as a compensation, just because we were celebrating an occasion that he had no clue about. I literally had to ask him to shut up! and chose not to speak any further. We ended up spending over £300 for an awful experience that literally left me frustrated and worried, thinking what if the kids, elderly or even anyone else around swallowed that sharp staple pin....yet no apology was offered. For some reason as I write this review, it upsets me even more bring back that whole experience in my mind.
This has now been formally reported to FHRS at the St Albans District Council for further investigation. read more