Food was pleasant enough, but a bit overpriced, and more importantly (and consistent with the comments above) the service was poor. The woman who was acting as the sole member of front of house staff didn't seem to know what any of the dishes on the menu were, and just referred every question we asked back to the chef. She then completely forgot to bring the glass of wine I had asked for, and when I reminded her, she didn't even seem to remember that I had ordered it.
The icing on the cake was when the bill came she informed us that she'd included a voucher entitling us to 25% off our next visit. At this point I mentioned that we also had a voucher to use for tonight's visit, entitling us to £30 off the bill (the voucher had been purchased online by my wife). The woman seemed quite put out by this and loudly exclaimed oh no you should have mentioned this when you booked. I told her that I was fairly sure my wife had mentioned it when she booked (my wife was in the bathroom at this point, and was as such unable to contribute). The woman simply replied Well she didn't. She then said Well, if you're going to use a voucher then I'll have to take the bill away again, as we're going to charge you for the bread (we had eaten one slice of complementary bread each while waiting for our starters we had not ordered any extra bread). I got halfway through my next sentence when the woman just turned around and walked off with the voucher. At this point I was feeling fairly bemused this all seemed quite unnecessary and over the top. When my wife returned, the woman came back to the table and proceeded to question my wife loudly about when she had booked the table, again stating categorically that she had not mentioned the voucher as 'her partner would have written it down'. She then brought out the chef (her partner) and again challenged my wife. The chef, however, quickly accepted that he may well have forgotten to write it down and did vaguely remember talking to my wife on the phone. The waitress' attitude then suddenly changed, and she said Oh, well, in that case it's okay. He gets forgetful when he's left here on his own. I was now feeling pretty p-ed off, especially as she now seemed quite content that the situation had been resolved. To cap it all, when the bill reappeared (this time with two slices of bread added), the '25% off' voucher for our next visit was no longer present.
This whole experience left a sour taste in our mouths and we won't be going back. A shame, because the chef makes nice food, and seemed like a nice guy all for nothing thanks to the attitude of the front of house staff. read more