Service department Bill (service writer) caring and knowledgeable. Mike (mechanic) is the best. I will only let him work on my Corvette because he cares and is meticulous. Highest review that I could give! Both are an asset to this business. read more

Never buy a vehicle from this dealership. I was sold a bum truck for my son, break down after breakdown. It has been nothing but a headache. Everything is out of warranty and now the tranny just went, the car is not even 4 years old! Guess who gets that bill? On top of a monthly payment. Your's truly. Go with a dealership that stands behind their vehicles. These were also all known issues with the 1500 Silverado. I'd like to see the salesman that sold me this truck put his own kid behind the wheel and tell them it's reliable. Nothing but problems since day one. read more

I took my 2017 Corvette Grand Sport to Chevy 112 for a radiator flush and brake fluid flush. The ladies in the service department were very helpful. Mike the Corvette tech as always was a pleasure to deal with. Very knowledgeable and friendly. Nobody services my Corvette but Mike. Thank you for the great service. 8/6/2025 read more

Chevrolet 112 - Auto Repair Near Me - Medford, New York

You can not the damage is done AI generated replies are automatic is not professional.With bottomless apologies goes to where the CEO Is most likely out making tasteless tv commercials.If I owned or a CEO of a dealership I would know everything that my bread and butter customers are happy and not happy especially why I'm no longer #1 Now to rest of poor claims poor service centre your appointment is rarely under two weeks don't worry though Eagle Chevrolet is at the bottom your right above them they are not far from closing they're doors by Chevrolet read more

I went to Chevy 112 to purchase a 2026 Trailblazer RS. Tyler was the salesperson who helped me. He was very nice and not pushy. They were able to give me a great price for my 2022 Equinox RS trade in which was purchase from them as well. The manager was also very nice and so were the finance girls. I drove out of there the same day with my brand new vehicle. It was an easy experience and I recommend them 100%. read more

Not a positive experience at Chevy 112 Service Department. Took my 2021 Silverado in because the dash message read "Service TPMS Monitor". First visit, Passenger side rear sensor bad but part not available had to be ordered. Second visit, part came in, now Driver side front sensor bad, part not available, had to be ordered. Third visit, part came in replaced on third visit. When I got in the truck to leave the front driver side had 34lbs pressure, passenger rear had 37lbs pressure, driver rear had 40lbs pressure and passenger front had 41lbs pressure!! What kind of shop that is repairing the TPMS sensor doesn't fill the tires to the same pressure. Negligence at best, ignorance for sure. I will not go back here for service ever again. My tires would have worn unevenly if I hadn't have said something. And they charged me close to $400.00. If they asked me one more time if I wanted to change my wiper blades for $85, I was going to scream!! Not happy to say the least. read more

The deposit I put down on a new Silverado EV to Chevrolet directly was somehow routed to Chevrolet 112. I contacted Chevrolet 112 and they did the research and I got the refund back promptly. Thanks again! In the past I did buy a new Monte Carlo SS from Chevrolet 112 and that deal went very smoothly. read more

Matt was awesome, he helped set me up with my new Silverado & made the entire process simple while communicating with me during the entire process. Chelsey was amazing, setting me up with my loner while I was waiting for my new truck. Super friendly and efficient ... reliable and helpful... Highly recommended. read more

I wanted to take a moment to share my experience with the service department at Chevrolet 112. It started about 4 +/- years ago when I took my 3500hd in for brakes. Although, the price was surprising the service was quick and easy and those brakes are still good today despite my heavy use, towing and day to day driving. Compared to a friend that takes his truck to a local mechanic, he experiences high brake dust and half the life. My next experience was about a year later when I had a pretty major issue (for those who are familiar with the diesel particular filter, you know). Again, I was surprised at the cost. The part were also on back order. Bill, in the service department explained everything and I will say I probably came across, let's say annoyed. Bill countered my frustration with knowledge and empathy, giving me time to decide what i was going to do. My research led me to the fact that I had other options but cost wise, they were not ideal and would probably have led to further issue down the road. With that said I told Bill to go ahead. He was fantastic, and further helped get me any and all discounts to keep cost down. He also went way above and beyond to keep me on the road. That brings me to my most recent visit and drop off last week. I had a couple of service lights (general maintenance) that were on that I had diagnosed myself. Although, I could have done the repairs myself, I did not have the time to be bothered. Bill got me in quickly and had the truck looked at. They did not come back with unnecessary suggestions, just what I diagnosed and had the truck back to me very quickly. I consider my truck to be well cared for and I really like it. Other than the issues I listed it has been good to me considering my use. With that said, the truck always comes back as delivered. No greasy hand prints all over, interior protected with mats and just evidence of a job well done. I never met the diesel mechanic but he gets a thumbs up too. I wasn't asked to give this review, but I do think it is well over due. If I am am limited in time to do something myself, I must say coming to this dealership really reinforces the idea that that certified service is well worth it in the long run and a better quality than the alternatives. Thank you Bill and the 112 team. read more

On Dec,29th I went to get my Tahoe service the conection to the windshieldwiper fuild was draining out and It was service and I thought my problem was solved but today on Jan 4th the same thing happen again if there is a problem then replace the parts I am going to call tommorow and I am not angry but if the parts a re bad replace the whole thing. Angela was very nice, and she was working hard at the service area. I hope they can fix it so I do not make a third trip. read more

Wish I could give ZERO stars!!!! THE WORST PLACE TO DEAL WITH!!!!! brought my car in MONDAY for service brake issue. Brakes are 24/7 SQUEAKING VERY LOUD and does not go away. Heard nothing from them. Repeatedly called everyday for a update and got the run around oh we will call you back we don't know the lady stepped out oh we will get back to you it's now THURSDAY and after 3 we will call you backs and hearing nothing they said oh he JUST looked at it now and everything's FINE, the squeaking is NORMAL. ARE YOU KIDDING ME?!!! I've been without a car for 3 full days and NO LOANER CAR because "they don't have any". and you drove my car for 2 minutes on day 4 to say oh the squeaking is a "CHEVY THING????" This is a brand new 2025 traverse with 10,000 miles on it!! Absolutely pathetic. Switching from Chevy ASAP when my lease it up. Disaster. read more

Worst car dealership on Long Island,that includes Hyundai 112 also.Service departments in both are horrible.They make you sit there for hours for a simple oil change and tire rotation and not touch car and swear everything was done,meanwhile tires and filter were marked before hand.Owners should be on premise more often rather than making those stupid commercials read more

My son had an issue with the charging panel on his EV Blazer which should have been covered by warranty. I was connected to the service manager Mary who was the rudest person I have ever dealt with in service. She was rude, accusatory, and cut me off every time I tried to explain what happened. She sounded excited when she told me they weren't going to cover it under warranty and she had to refer to GM to see if they would cover it. The issue clearly should have never happened on a brand new car. She even screamed at one of her employees right in front of me and a room full of clients waiting for their cars to be completed. Very unprofessional. What made it even worse was that the employee she screamed at was Angela who is the best person I have ever dealt with in service and one of the reasons why we use this dealership. I hope they address their service manager issue because I can't imagine how she treats other clients and employees. read more

Terrible customer service in the service department, windshield wiper broke because snow got on my windshield while driving, I used the wipers like any normal person would do, the motors burned out and both Chevy 112 AND GM are claiming it's not a defect in their product. I had to call between GM and the dealer to try and get answers because they don't ever talk directly to each other, GM claims its up the dealer what's covered and the dealer says it's up to GM, one of them is lying. The story kept changing as well as to why the motors burned out, first they claimed I shoudn't have used the wiper blades (Because I guess they are too fragile and cheap?) apparently I should veer off the road and manually wipe the windshield off because of poor quality. Then the claim was that ice and snow somehow got under the protective layer that separates the motors from the outside world (Which again is not my fault and is absolutely a defect) The service manager was mostly useless, the only thing she was able to do was get the parts quicker than the originally quoted week, but there was no offer of a loaner car, and none were available when I asked. While I was doing her job trying to talk to GM all she seemed to care about was that the car was taking up space in her parking lot. Once the lease is up I will never go to this dealer or buy any GM car ever again. read more

absolutely horrible experience with the service department 2 times a year apart. both times they had my car for a very long time for minor work (oil change/inspection) both times they didn't even do the work! after making we wait an entire day the first time, and over 2 hours the second. I had to take it somewhere else. extremely rude counter people, no one answers the phone, so you have to get a ride there for updates! I could not be more unhappy with this place. I won't be buying another vehicle from them and will warn others to stay far away. just read the other reviews I wish I did. read more

I had "supposedly" gaskets and plugs replaced under insurance coverage a year ago and came back to service it because of a leak from what "would be" the new parts. Dealership vouched their own warranty on these parts yet denied the repair saying that isn't the problem. It was the problem. The gasket has frayed and broke. I just picked up my car from a local mechanic who showed me these gaskets and plugs and how old and rusty they look like they were never replaced in the first place yet insurance got charged for it. My mechanic's a total professional so unless we're completely (though not likely) wrong, that's fraud. read more

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I have to start by saying WE LOVE our 2024 Chevrolet Silverado High Country. Now that I see they have 2 stars with 103 reviews and I've had my experiences- I understand. You cannot purchase from this dealer. I was referred by someone I trust and do business with - for that I spent $2500 more than I could have by going to a competitive Chevy dealer- Ugh. Delivery of the vehicle took multiple times and was a horrible experience. They weren't ready. They wanted me to wait hours. They were the least interested in the customer - everyone: sales people, finance, sit in manager (Sales Manager was traveling)....wouldn't wish meeting those people on anyone. Then scheduled my first service. Oil Change/Tire Rotation. Showed up on time. ZERO parking. Tight everywhere. $80,000 car and I have to park within 12" of other cars. Totally disinterested Service People. 1-1/2 - 2 hour wait for an Oil Change! Scheduled! Another gentleman was leaving too - he said he too had purchased a 2024 - first service took 2 hours. He wasn't waiting either. He left before I did. Just STAY AWAY. My mistake. read more

We brought a 2018 Mazda 3 Touring from Chevrolet 112. Our salesman was Anthony Pavone. He was outstanding and really made sure we knew what we were getting. He explained every question we had and was very patient. He is also a jokester which made the process a lot less boring. While doing all the paperwork, he made sure we were comfortable and happy with what we were buying. The car is great and I really recommend going to him if you're looking for a car. He makes the process easy. Thank you Anthony! read more

Chevrolet 112 - 2018 Mazda 3 Touring - Auto Repair Near Me - Medford, New York

My brand new lease 2025 Chevy traverse ended up back at the dealership 2 days after getting it and needs a brake master cylinder. They won't give me a new car and the part is on back order and can take at least a month. So I had the car for 2 days haha sales manager was condescending and insensitive to the whole situation. Offered me "a bottle of water for my troubles" what a joke. Will never go here again. read more

Brought my Chevy traverse in 1 year ago to fix a cracked catalytic converter that was still under warranty and is a known issue with this model. Check engine light on and same issue now, almost exactly 1 year later and they tell me that they will not cover the issue this time since they covered it last time. It really shows that they cannot stand behind their parts or service. Will never buy Chevy again. read more

We purchased a brand new 2023 Chevy Colorado from nesenger112 auto group DBA Chevrolet112 located in Medford, New York. The truck had recalls from GM which we were not advised of. The truck started stopping on its own while driving putting the driver and passengers in danger. We took the truck to New Rochelle Chevy because it is closest to our home. They had it for 2 days and said they could not fix it and that parts were not available and they did not know when they could be received. Then, after much begging for a current appointment with the service department we took it back to Chevrolet112 on December 4th as that is where the truck was purchased brand new. It is 2 hours from our home and we spent the day there while they claimed to have "fixed" all the recalls. Today, December 9th, the truck stopped while driving in the middle of a road. Evidently, it was not fixed and the truck is definitely a lemon. We paid $40,000 cash for this brand new truck when we purchased it brand new from NESENGER112 DBA CHEVROLET112 located in Medford, New York. We are retired and that was my husband's gift to himself 3 years ago on retirement. We are 70 years old and have purchased many cars during our lifetime. NEVER have we been treated this way and we never have we purchased a lemon. read more

Worst "service" experience in all of the time I have been driving. Dropped my car off at 9:00 am for a scheduled oil change/inspection, told them not a rush as a courtesy, as I had a ride home, and 6.5 hours later they DID NOT EVEN TOUCH MY CAR. To make matters worse, when I called to check in at around 2:00 pm they that they were just waiting on paperwork, just to tell my husband at 3:10 pm that they hadn't even started. WHY LIE? Just let me know so I am not sitting around all day wondering. Totally ridiculous. I have never had this issue with other service centers in the past. I did not expect to be in and out but they definitely could have done that within the 6 hours it was there or simply just told me the truth when I called to check in..... poor service. read more

I have been bringing my 2016 Dodge Charger for service and have to say they are the best. Oil change includes tire rotation and is way cheaper also. Had the coolent system serviced way cheaper than Dodge Dealership, and they do use dodge OEM parts indoing so. So a way better price and service is a grand slam for me. Keep up the great work. read more

I was in the market in getting a new Tahoe and this is the place. Amro B. was the person that sold me the vehicle with the best deal. Having someone give you the information and knowledge needed without the push and annoyance is key. When I need a new vehicle I will be back. read more

Chevrolet 112 - 2021 Tahoe - Auto Repair Near Me - Medford, New York

Great Buying experience. Staff very professional Complete Satisfaction Bob Shotel is professional sales rep. Listening to customer concerns and needs read more

No stars at all! This used dealership is unprofessional and completely inexcusable.We Test drove 2016 Dodge Preowned Orange Challenger, 28,814 miles, 392 Hemi S Shaker yesterday, January 2, 2025, around 9:15 am. Hoping to trade in older Orange Challenger. Had to go to a Dr. appt. at 10:00 am, but planned on returning at 11:00 after Dealer, whose desk is at the front door, and Chevy 112 finance manager crunched numbers after taking photos of our car, registration and phone. Upon our return at 11:00 Hemi Shaker was nowhere to be seen. When we went inside Dealer said someone came in this morning and with their Monti Carlo to trade and their finance approved. "The car was sold. Would you like to check out another one?" Never ever go there again no matter what beautiful car they have on display! These people are the worst with a big smile on their faces. They need to be trained in decency and courtesy. read more

Chevy 112 helped me out so much. I had a big issue with my truck. it was a month out of warranty, but Marry B from the service department worked with me, and fixed the issue. she truly is a life saver highly recommend Chevy 112 read more

Many managers in a dealership this size. Operations manager, general manager, sales manager , Internet manager , parts manager , service manager , financial manager and definitely a few more I missed. When I had some issues with receiving accessories for a vehicle I already purchased I started contacting the dealership and various managers. After several attempts over the course of a month of calling and being transferred around to different departments because it was always somebody's else's job and ending up on a different persons voicemail each time. I started writing emails. After those went ignored as well I started writing bad reviews. On almost every bad review on various sites a "representative". would always comment "they are looking into the situation" but still no attempt to help or even contact me. After another month of then me writing dozens of expletive filled emails to various people did I finally received a response. One of my many harsh emails was forwarded to a particular manager. That response came from "General Sales Manager". Oscar Guerra. Within 2 short and quick emails he was able to understand my frustration, provide reasonably explanations on the delay in shipping and offer me various options and alternatives for my inconveniences. Can't speak well for anyone in this dealership other then General Sales Manager Oscar Guerra. So if you do choose to purchase a vehicle here. Remember his name in case anything goes wrong. He will quickly and to his word fix the issue without hesitation. read more

Today we purchased a car from Chevrolet 112. Our salesman Bill Gonnelly was terrific., He was only interested in having us purchase what we wanted not selling us what he thought we should buy. He is the best. read more

So I have been remiss in letting all of you know that the Chevy 112 had adjusted my interest rate by 1 % lower, which was pleasant, since then we took the care in for service, they were great, thank yo read more

Tricia W. was referred to me, and I found dealing with her pleasant and not a headache. She sold me a Chevy lease, and I was happy with the experience. I liked that Tricia was honest, and not with the games. There was no double talk from her, we were able to have an honest conversation based on the numbers that we researched. As a consumer, just double check and ask for a breakdown of the money you have to initially pay. Everything made sense and Tricia was a big help. Good: -Tricia was extremely helpful and communicative -Tricia is easy to work with, and quick to respond -Tricia respected our budget and honored it -It's a Chevrolet dealership, they can help with GMC lease returns -It was a long trip to the dealership, but Tricia didn't have me waiting for hours to leave with the new vehicle Bad: -Not her fault but my lease is 39 months, and not 36. The warranty ends at 36 months. But if you ask for a 36 month lease the price would have increased. read more

Chevy 112.... Because they take 112 days to fix anything they were responsible for. Now look, I get it, Chevys used to be the king of cars in the 50s. Today, they're the king of plastic. Hey, your mother a livid Trump supporter who curses out her landscapers for being illegal while also hoping they round off her bushes? Get her a Chevy! But don't come here! All I needed was them to fix an issue with a new Truck they delivered to me NEW, with damage. Not a used car, not some drunk service guy humping the exhaust pipe and calling it certified... nah. New. Had issues out the door. The AC was the heater, the Heater, it was the AC! The sales guy was apparently my mom because he never answered my calls. Made the sale, so why would customer service matter? He's got wives to insult, men to effeminate, and Always Be Closing repeating in his head like Ice Ice Baby on Z100 circa 1995. Overall, besides the very clean bathrooms, this whole place reeks of poo. They sling it when you're buying, they're like a massage parlor that gives the special ending, just boosting your ego until it's time for the tip. I'd rather get my wisdom teeth re installed then pulled again with no anesthesia than ever try to lease a car from this white rice dealership. I named my dog Chevy. Because he never leaves the Driveway. I'd recommend getting a Chevy, but then again, that would be ReVOLTing. The free coffee was delicious. read more

I brought my car in for service there was a wire hanging. They said they plugged it back in and that it may or may not work. When I went to tow my trailer I noticed that the lights did not work. After looking under the truck I noticed they never re connected it. I brought it back they told me everything was fine. I was ask by the service advisor to crawl under the car and disassemble the part so she could see what I was talking about. After she saw it I was told that they would have the part and install it the following week. After a week no call back nothing I asked to speak with the service manager never returned my call. Apparently the techs they have there do not do there jobs. The pictures speak for themselves. I would give no stars if I could. read more

Chevrolet 112 - Wiring connector for my trailer lights. - Auto Repair Near Me - Medford, New York

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I decided to buy out my lease which I've had with Chevy 112 for 3 years! I'm so excited I was able to do it, because this car has been a complete joy! Tricia is who helped me, and she is AMAZING! She was so honest with me from day one, helped me stay in my budget, answered all my questions, and most of all, kept me in the loop! On my error, I didn't realize my inspection was up, with a road trip coming up very soon, and Tricia asked the Service dept if they would squeeze it in for me while we did the paperwork which was amazing. Danielle L was so nice for doing that. Thank you Chevy 112, it's been a wonderful experience with everyone here! read more

Had a positive car buying experience initially. Only problem is my temporary registration is about to expire in 4 days and I haven't received my registration or title! I called over six times and no one returns my calls!!! Finally someone got back and left me a message saying they mailed me my registration last week but it was returned to them in the mail. I returned their call immediately and left multiple messages in the upcoming days trying to verify they had my correct mailing address, but no one has called me back!! This is certainly an error on their end, as my address hasn't changed and they have every single document, including the loan and insurance documents, with my address on it. This left a very sour taste in my mouth from an experience I thought had been positive. In four days from now I won't be able to drive the car I purchased from them because of negligence on their end and lack of communication. All this could have been avoided if they would be decent enough to return my calls I'm very upset by this! Edit: it has been almost two months since purchasing a car from them and I still haven't received my title or registration. I did increase the stars though because while they may be incompetent, at least they are honest. I am requesting a refund for the fees I paid for the DMV, as I paid for a service that was not properly rendered. Thank you. read more

On Saturday, March 30th, I took my truck in for an oil change. While I was waiting, Mary Barylski (service manager) came to speak to me and informed me that unfortunately one of their technicians got into an accident with my truck. Mary informed me not to worry because they would take care of everything and issuing me a loaner vehicle. She informed me that they had no pickup truck available, so they gave me Chevrolet Equinox. I do a lot of work with my pickup truck, so not having a pickup truck is a big loss for me. I was also informed I could not drive the loaner out of state because their insurance does not cover driving out of New York. On Monday, April 1, I received a phone call from Mary that my truck was taken to Genuine Collision to handle all the body work repairs. I received a call from Chris at Genuine Collision who ensured me he will take very good care of my truck and knows how upsetting it must be for me to have my truck damaged by the dealership. I asked Mary how the dealership will compensate me for all the inconvenience I am going through. I mentioned that I was thinking of upgrading my rims to new black rims and getting new tires. I suggested why not offer me new rims and tires as some sort of make good for their negligence. Each rim is $750 so it's $3,000 for 4 rims and tires would be about $1,000. Looking at about $4,000 worth of rims and tires that I inquired about, but their cost without any markup would be much less than $4,000. Mary made it sound like I was crazy for even asking for any type of compensation and she said we are fixing your truck and that was good enough. She did say she would run it by Greg Galaradi, the General Manager at Nesenger 112. She eventually came back and said Greg will not do that. I was shocked that they refused or not willing to do anything. I didn't care about the tires or rims, but felt like some sort of compensation should have been offered for all the inconvenience I was going through. I wanted to speak to Greg directly. I tried emailing/calling multiple times but he never reached back to me. He was avoiding me the entire time. I proceeded to reach out to the owners of Nesenger 112. I sent both Bruce and Heather Nesenger multiple emails to explain the situation, and as expected, have not heard back from them. On Wednesday, April 17, I finally got call that my truck was ready. I was without my truck for 18 days. Once I arrived, I wasn't willing to leave until I finally got to speak to Greg. He eventually came out to speak to me. We went into Mary's office where the 3 of us began talking. I will add that he was completely rude to me the entire time and very disrespectful. He continued to say we fixed your truck and there is nothing else we will do for you. He asked why should we do anything else for you?? I explained about all the inconvenience it has caused me and he simply did not care. I asked what if I have future issues with the truck, such as the wheels not being aligned. My concern was that with the back of the truck being hit, directly in front and behind the wheel, I may have issues later on with the alignment of the truck. I wanted to make sure they would handle any issues that may arise in the future from this accident. Both Mary and Greg stated nothing is wrong with my tires and thought I was crazy for even bringing it up. How can they be sure my wheels are OK if they haven't even driven it since the accident? Only body work was repaired, and shop was right across the street. Their answer to me was to take it to another Chevrolet dealership and have them inspect it. I will say that in the past few days that I have been driving my truck, it does feel a bit different driving and when I step on the brakes, it doesn't feel as secure as previously. So now I am being extra cautious driving, as I feel the truck is not as safe. Greg started walking away from me, and I then started getting a little loud (I never cursed or was disrespectful). I was just getting loud because I was upset at how they were treating me. I said things like this is how you treat your customers?? The dealership gets into an accident with my truck and you don't even care about giving any type of customer service?? There were people in the waiting room and they of course heard me. But I was just frustrated on how I was being talked too and disrespected and shown no customer service with a major situation that wasn't my fault. Dealership get into accident with my truck, and inconvenience me for 18 days, and think I shouldn't be compensated?? My truck has lost value because of the accident and I wasn't able to do work without my truck during those 18 days and lost time with family as I was not able to visit them because they were out of state and I was not allowed to drive the loaner car out of state. Worst customer service I have ever experienced!! I am hoping someone will still reach out to me to try and make this right, but I am not confident that will happen... read more

everything went so well. My agent Kevin Beyer knew what I was looking for and immediately found my dream truck. I ended up taking delivery the same day and I'm loving this new ride read more

We bought out our lease and it went quickly and they were thorough. All dealerships have duplicitous language in their contracts.

Horrible experience, ordered a Camaro Convertible SS that had a ding in the door, damaged paint and horribly detailed. Came back again after I was assured all was taken care of only to now find a ding in the door. Did I tell you when I came to take delivery the first time, the car was wedged between two other cars and another car was blocking the spot. My salesman Steven Opatowski was incompetent and unassertive. I walked away with my refunded deposit after waiting 3 months for delivery. My sales manager Oscar's exact words "this is the best your going to get" and walked away without a concern. Buyer beware. The one star is for the free coffee. read more

Unless you want your new car/truck to squeak when you brake and be told it's 'normal', do not purchase or lease a vehicle from them! I have never been more dissatisfied with any vehicle in my life. We leased a Traverse back in January and since we've had it our brakes have squeaked (screeched is a better way of describing it actually). They told us to ride it out for a few thousand miles and it will go away. We did and they continued to squeak. We brought it to the service center and they told us there is a 'bulletin' (just a different way of saying recall) for the front brakes. They replaced them and told us don't worry they won't squeak anymore. Well they still squeaked. And they told us the same thing, that we need to ride them out for a thousand miles for it to go away. The squeaking never went away. We brought it in again and they told us there is a 'bulletin' out for the back brakes but the squeaking was 'normal'. THERE IS ABSOLUTELY NOTHING NORMAL ABOUT THE SQUEAKING THESE BRAKES DO. We brought to a separate mechanic and they told us it wasn't normal as well. They refuse to replace the brake pads and correct the issue. So unless you want a brand new car or truck and be told that it's normal for it to SCREECH when you brake you shouldn't go there. If you expect a higher and more appropriate level of service I advise you go elsewhere. read more