I recently had to visit this Lowe's because my usual location was out of stock of quite a few of…read morethe things I needed, and I'm honestly so glad I made the trip! I was pleasantly surprised to find everything I was looking for, plus so many other things I didn't even know Lowe's carried. They had totes in different colors, ( Pink ) and I ended up picking up four mini totes. I had no idea Lowe's carried them, and I thought they were absolutely adorable!
I also have to give THIS Lowe's major credit for having one of the BEST plant sections I've seen at a Lowe's. The variety was great, but what really stood out to me was how incredibly lush and well cared for everything was. I honestly don't understand how every Lowe's can seemingly source from many of the same growers, ( Costa Farms ) yet the plant sections can look so completely different from store to store.
This location was doing something RIGHT! There wasn't a single area where plants were sitting in standing water or obviously being overwatered. I didn't see gnats or little bugs flying around everywhere, and at the same time, I wasn't seeing plants that were completely dried out and struggling because they needed water. Everything looked healthy, vibrant, and genuinely cared for. As someone who loves plants, I really appreciated seeing a garden center that was clearly being maintained instead of just having plants sitting there waiting to be purchased.
The store itself was clean, organized, and easy to shop. I used the self checkout, and I also want to give a special shoutout to Zadia in the self checkout area. She was incredibly helpful, attentive, and genuinely willing to assist whenever needed. Great customer service definitely deserves to be recognized!
And then there's FRANCINE.
There is nothing more RVA than a Lowe's cat becoming an entire citywide community project! If you know, you know. Francine has apparently been shipped out before, and the whole city rallied together to make sure she made it back home. Now she lives at Lowe's, seems completely happy and comfortable, and even has an AirTag! Everyone who came through the store seemed to know exactly who she was, and practically everyone I saw walk past her stopped to take a picture or say hello. She was clearly very loved and well taken care of, and honestly, seeing her just made the whole experience that much better.
Overall, I had a really great experience at this Lowe's. I found everything I came for, discovered some cute things I wasn't expecting, got to admire one of the best maintained Lowe's plant sections I've seen, received great customer service, and got to meet the local celebrity Francine.
Definitely a Lowe's I'll be visiting again!