I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

I've been using Irina's since I found her so many years ago! She keeps the family's wardrobe…read morefunctioning one thread at a time!

Found one yelp and I went for wedding dress alterations…read more Was able to communicate my needs on first visit I thought but on second visit there were things added to my dress I specifically asked not. All in all she was able to get me to my big day in the dress and for that I am grateful

Owner was very friendly and straightforward about the project. Finished ahead of schedule…read more Pricing was very fair.

I had my mother of the bride dress hemmed and the shoulder straps on another dress shortened, and…read moreboth turned out great. The work was impeccable, fairly priced, and finished on time. Lara was very nice and helpful. I will definitely use the shop for any alterations I need in the future.

Saja was nothing short of amazing. I showed up with no appointment and needed 5 suit jackets…read morealtered and she easily and gladly accommodated me. I got my jackets back and feeling great within about a week-10 days. I am beyond satisfied with the results, especially for the great price compared to other corporate tailors. I will definitely be back in the future

Anytime I my boys need to update their badges on their uniform, make custom couch cushions or even…read morerips in clothing, I always come to Saja. She is so nice, professional and prompt. Great quality and detail as well. Prices are very reasonable which keeps me coming back. Parking can be crazy depending on the time because there are other business in the center with a few being resturants. However, it's a fairly large lot.

This is an average. They did a great job adding sleeves and bodice to the dress (5 stars)! They…read moreused the straps applique to make a great design on the back. Beautiful! However, they had the dress for 4 months and did not get it finished until less than a week before the wedding! They blamed my daughter that she gave the dress to them late! She dropped it off in February and the wedding is in May. Late? They waited until the last minute. Second they told her at the first fitting, she was too fat for the dress and needed to lose weight! My daughter would not get the dress if it was the wrong size. They said that they would let it out. They did not, they made it tighter. Third, they agreed to put in buttons on the bodice but because they were not finished with it, they rushed it and sewed in a zipper crooked. We could not zip it when she brought it home. Fourth, they partially unattached the satin ribbon belt to put in the zipper. I get that, but not tack it back on? So I had to sew in hook and eyes down the dress and re attach the belt and sewed on any lace and applique that was not sewn on. They owe me $$$$!

I love this place and been coming to them for years. I originally bought in Halloween costumes that…read moreneeded adjustments and then later Patrick and Elaine helped with both of my sisters' weddings. They are amazing and extremely attentive. One of my sister's dresses needed a bustle but it was a princess style poofy dress which can complicate things and Elaine did an amazing job with working on a French bustle. It turned out amazing. They made sure everything fit perfectly and they are always so patient making sure all our needs are met. Great prices for high quality work! Highly recommend for all occasions!!!

Quick and professional. Mr the cheapest, but excellent quality work. Location is very handy from…read moreany location

Went for simple job of removing part of 4 pillow cases. One seam. They wanted $120!!! $120…read more Insanity. I should have known better. Last thing I had done was put a hole in the middle of a table cloth, it looked terrible. I should have known better and not gone back. Trying to spend my money with non-corporate people and they sure make it hard. Amatuer work and over priced.

I must say that I have had several dresses altered, mostly bridesmaid dresses, and I have never…read morebeen a return customer to any of them.....until now! I have been to Heavenly Stitches twice now, first as a bridesmaid and most recently as a bride, each experience was great! When I was a bridesmaid, I was living out of state was in a St. Louis wedding; for convenience purposes, I had my dress sent to St. Louis and had it alerted by a local tailor. My bridesmaid dress, which has a lot of lace, needed to be taken-in throughout. I could not have been more pleased with the results. It fit perfectly! They also introduced me to the cup inserts, which they sew in. That is definitely the way to go and for only $20 it is far less expensive than a new bra. I never knew a bridesmaid dress can look so good, all thanks to the ladies at Heavenly Stitches! I was also impressed with the turn-around time, since I was only in town for a couple of days. They were so polite and ask me several questions, making sure I was more than satisfied and felt comfortable in the dress. My bridal gown came in a petite size, so not as much work was needed. When I thought of who I trusted with my gown, I immediately thought of Heavenly Stitches. Once again, they exceeded my expectations. I am so pleased with their attention to detail, quality of work, and customer service. They make you feel like you are their only client. They do not rush you and they do great work. One thing to note is that they only accept cash or personal checks. I did not have either on me when I was there with my bridal gown (I should have known better), but they were very accommodating and allowed me to send them a check in the mail. I love Heavenly Stitches!

I thought that they did a good job on my dress, but the morning before my wedding, an hour before I…read morepicked up the dress, they called to see if I wanted to pay additional $50-100 to have my dress steamed to get out the wrinkles! When I originally hired them to do my dress, they told me that this included all alteration costs. you would assume that $400 in alterations would cover everything, including making sure that the dress was steamed and wrinkle-free after they altered it. After getting very upset and demanding to have the dress back, I showed up to find that the dress was steamed and perfect. This was a weird thing to happen and the whole situation was so weird -- I wouldn't recommend using them again.

Usha has adjusted pants and suits for me and dresses for my wife. Her work is top quality and she…read moregets it done quickly. She is very easy to work with and we value her knowledge and opinion. We are so happy she brings her much needed talent to Fenton.

I originally reached out via email to Usha after finding her on help. I received a response within…read morea couple of hours. She told me when I needed to bring my bridesmaids dress in by and it did not take very long to get altered. My dress for the wedding was cheap so I didn't want to spend a lot of money having it altered. Usha was amazing and helpful! I am so thankful I found her after my other alternation person closed up shop. I have shared her contact with several people because of how helpful she was and her pricing was great!

Fantastic service very customer focused - I have had a dozen sport coats and several suits…read moretailored. The best service in town

The service was great and my alterations will be completed on time. i would recommend this place…read moreif you ever need a tailor.