If I could give zero stars, I would. When we first started taking my son to Dr.Chen when he was only 1 year old, I thought she was great. She examined him and explained everything very nicely. I was kind of annoyed at the excessive wait times and exceptionally rude staff in the office, but I overall, I felt she was a great doctor doing a great job. The visits gradually got worse over the last 3 years and now that my son is four, I can assure you that neither Lucy Chen nor any of her staff will ever have any access to my child again. No one in this practice has any patience or empathy for a scared young child, and Dr. Chen has zero tolerance for a child that moves even the slightest inch during an exam. After being assured my son would not need to be dilated for a "quick check" to see if his glasses were working or not, we get there and they tell me he will need the drops. He was so scared from the previous visit that he hid when they said drops. The staff was annoyed and impatient that he was scared. We tried a couple of times, I wanted to reschedule because it just wasn't working, they convinced me to stay and then three of them forced him down and forced the drops in his eyes. He was screaming and terrified and I felt like the worst mom ever for letting it happen. His face was red and sensitive from where they grabbed his head for hours after we left. They did not care that they were hurting him. Then when we went to see Dr. Chen and he had a hard time sitting still because he was trying to hold back the tears, she threatened to give him the drops again.
If you have a child that doesn't get scared or squirm too much, then I guess this practice is fine, but these people have no business working with children. read more