Dr. Medford might be a good surgeon, and the surgery center might be good based on the reviews. HOWEVER, his office at 95 Madison Ave, Morristown, NJ, is definitely NOT.
1) We had the 1st appointment in the morning. a) Upon our arrival, someone in the office did not wear a face mask. b) Patty asked us to wash our hands, despite there is NO hand-washing-protocol/requirement posted anywhere. And she did not give specific directions on how to get to the restroom. And when we finally found it, the door was locked. So it took us 3-4 tries of going back and forth to finally use the restroom to wash our hands.
2) This is during COVID19 time, but the waiting room was full of patients. In addition, they said that their disinfecting protocol is to "clean the equipments after each patient, and turn on UV light in between patients". They did NOT do that, based on our observations.
3) The office staff, as many reviewers stated, was rude, unfriendly, and unprofessional; particularly the office manager, Debbie, who is simply UNQUALIFIED to be an office manager. They care more about what they'll have for lunch, instead of providing patient care!
4) Refraction dispute: When I made the appointment and when I saw Dr. Medford, I made it clear that I don't need eye glasses prescription, and only need contact prescription. They told me that if I don't get a glasses prescription, and if I stay with my current brand of eye contacts, then there is NO $65 refraction fee. I brought in my current J&J eye contacts boxes. The office girl simply copied whatever info from my J&J contact boxes to the prescription, and stamped it with Dr. Medford's signature, and asked me to pay for the $65 refraction fee! Of course, I refused, because it was NOT what I was told!! Anyhow, it turns out that my insurance covers this $65 refraction fee. But be aware of their office practice technique - DISHONEST!
Based on the afore-mentioned issues and grave concerns, suffice to say, we will NOT come back for sure! There are many COMPETENT and HONEST ophthalmologists in the area!! read more