Totally unresponsive staff. Referred to Dr Kitaji in October…read moreor November. Staff can't figure out how to make an appointment. Called the office, no answer. Called the office, no answer. Called the office and got a complete runaround. Can't figure out if his staff is just incompetent or if they are actually stupid. Called the primary today and asked for a referral to a different nephrologist.

Dr. Jon Kitaji gave my wife, Carol, the best, caring and most highly educated and experienced care…read moreof anyone available on the Monterey Peninsula. He took over and improved her health when other doctors gave up on her. I cannot express my great thanks in words for all that Dr. Kitaji has done for so many! His capability in treating blind diabetics who have lost their kidneys -- a very difficult arena -- is wonderful!

no thanks. besides an office that likes to gossip about clients, this doctor never heped patients…read moreto get a transplant and has zilch bedside manner. sad, but get to salinas or beyond for better kidney care.

Megan Fitzmaurice May, MD is terrible to deal with. Makes an already difficult situation almost…read moreunbearable to deal with. Lacks empathy & is extremely callus. I highly recommend folks find a Nephrologist who is compassionate understanding & has good bedside manner with patients & family members of the patient. My complaints will not stop here on Yelp as I intend to take the seriousness of the issue all the way to the medical board. ZERO STARS if it was allowed.

This place is terrible. Their policy is stupid and they tell patients to wait in the car to see the…read moredoctor. Well my father had a late appointment and they told him to go outside and wait. They then forgot my dad was even there and closed the office for the day. On another occasion they told my dad to wait in the car and then were calling our house trying to reach him so he could go inside. It's like walk outside and look around!! The reason for this review though is I received word that they will not let unvaccinated caregivers (in this case family) in with the patient receiving care. Therefore we will have no idea how to treat our parent, and no idea what the doc's orders are. We survived all of last year taking precautions and I've been in 4 other doctor offices in Salinas who don't care as long as you follow mask policy. This place is fucking absurd.

palo alto medical / sutter is absolutely the best place and has the best dr anyone can have. what a…read morepleasure for me. she is very nice, friendly and professional ,and very detailed. has me on the road to recovery with my bp and eliminating one pill yahoo. thank you dr dhawan

I was a patient of Dr. Dhawan for many years. For the majority of that time, I was happy with her…read morepractice. Recently, however, I had a problem with her office staff that spiraled out of control. Apparently, her office was (and may still be) using a outsourced company to take some of her phone calls. It was more than just an answering service, however. The people from this service would provide information and pass along requests to the in-house office staff, unless they don't. I was prescribed medication that contained counter indications for my kidneys according to the literature. I decided to contact Dr. Dhawan's office on a Sunday and I expected to leave a message. Instead I got the outsourced service. I explained my concern and was told the Doctor would be informed and return my call. That never happened. I waited a couple of days and called back. No one in the "real" office staff had any knowledge of my first call. Some additional promises were were made and not kept. By Friday afternoon, I was pretty wound up. I called the office again trying to get some kind of timeframe for when I could get my simple question answered. That call did not go well, and I was irate; I'll own that. I just wanted to know how and when I could get my question answered. Dr. Dhawan's office assistant became upset and told me she didn't want to talk to me. Instead, she was going to put her manager on the phone. I later found out that her manager was not in the office. That sorta explains why I was placed on hold forever. I finally realized that twern't no one coming back. So, I hung up and called back. This time, I got the answering machine that I was expecting a week ago. Now, at this point, I had been screwed with for a week and it was 4:30 in the afternoon on a Friday. They weren't answering the phone and that meant another weekend before I could speak to anyone just to find out if and/or when I can get this simple question answered. So, I sat down and enjoyed a beer to relax. Haha! No, you know that's not what I did. I grabbed my car keys and drove down there. When I arrived, perma-hold chick was hiding in the treatment area. Another lady greeted me and kindly listened to my epic story. She apologized and promised to have Dr. Dhawan call me. The doctor did, in fact, call me probably the next day, but it was soon enough. The first thing she did was answer my question. She answered it a lot. Like, it was more or less a yes or no deal, and she spent fifteen minutes on this topic. I assume she was burning time so she would have an excuse to ignore the customer service problems that were definitely on my agenda. And yes, that's what was happening. I thanked her for the exceptional fifteen minute yes or no answer and told her I'd like to discuss the problems I had. She would have none of it. She began to berate me for being impatient. She then--and this is really good--accused me of placing myself as a higher priority than her Covid patients who were dying. What?! Umm, no. She has also mastered the art of talking at the same time as I did, never once giving me any opportunity to say anything. So, towards the end of this encounter, I knew I wasn't going to get anywhere and I shutdown. I politely let her finish saying crazy things and she ended the call. I doubt she knew anything about what actually happened or even when I first called. Her staff probably rallied to create a new narrative that omitted what they did and dialed up my hated of people dying from covid. Because that's just so who I am. It's too bad that no one will read this. There are like six reviews here or something. So listen: as far as I know, Dr. Dhawan is a good doctor. Everything else might be a ticking time bomb, but your mileage may, and almost certainly will, vary. Stay safe out there. And if you're on Lithium, get your blood work done regularly.

The staff is horrible and they keep on getting my prescription wrong. Apparently there is no lines…read moreof communication between the Dr and the receptionist. After calling and going into the office. I still do not have the medicine I need since October 2023. I think this office has gone down hill since Dr. Kitaji left.

I saw Dr. Shinghal after my PSA came back elevated (greater than 20), and I'm very grateful for the…read morecare and guidance he provided. He thoroughly arranged the necessary tests, including MRI, biopsy, and PSMA PET/CT, which led to a clear and timely diagnosis. Because I was concerned about the risk of infection, I specifically requested a transperineal (TP) biopsy, and Dr. Shinghal was very receptive and performed it without issue. I truly appreciated how he listened to my concerns and accommodated my request. After the cancer was confirmed, he took the time to clearly explain the available treatment options, discussing both the benefits and potential concerns of each. This helped me make an informed and confident decision about my treatment. His recommendation of Dr. Yao for surgery was excellent and made a meaningful difference in my overall care and outcome. Dr. Shinghal is professional, thoughtful, and genuinely patient-centered. I highly recommend him to anyone looking for a knowledgeable and trustworthy urologist.

It took 3 months to get the new patient appointment. Unfortunately, my car battery died when I…read moreleft. I rescheduled and only see the PA. My 92-years old dad went to bathroom average 6 times nightly. Previous office either ignored the issue or prescribed the newest and most expensive overactive bladder medication. I read Rejesh reviews, he had resolved frequently urination. End up my dad only ass PA at Sutter Health Urology Fremont. She adjusted his prostate alpha-1 medication and prescribed low cost OAB meds. After 3 weeks, I already noticed the improvement reduced to 4 times. I'm really satisfied with the service. Thank you so much

I consulted Dr. Zarghamee for issues in her field of expertise, Nephrology. As a physician myself…read morewho trained at UCSF and Stanford (the best of the best IMO), I know a great doctor when I meet one ... and Dr. Zarghamee is totally great! She's kind, patient, informative and highly expert, and her Staff is efficient and caring. Not much more to say ...

Dr. Zarghamee is the BEST doctor I have ever encountered in my entire life across all fields. She…read moreis extremely knowledgeable + she truly cares about the well being of her patients. I feel truly blessed and so lucky to have met her and anyone who has the privilege of being her patient is in the best care possible. Words cannot express how grateful I am to her and how truly spectacular she is. Highly recommended!

Felt comfortable the whole time The doctor was patient and explained things in a way that made…read moresense Asked me a lot of questions and made sure to go over the different possibilities for what I was feeling They also talked through daily habits that could help improve things It was helpful and didn't feel like I was being talked down to which I appreciate a lot

Very nice visit with Dr Phan! He was a great listener and provided great feedback and answers to…read morequestions. Highly recommended!