I love how disorganized and messy Nikolaou Restaurant Equipment is…read more Looking around is just so much fun as I could find something that I would say yes, I want one of those in my kitchen! If you need any gadget for "Western" cooking, you would find it here... I will be back!

Friendly service, good prices and great selection. Personal fave. Go for my bar supply basics, no…read morefrills. If they don't have what you need, they'll get it.

My friend, Sandy, had ordered an item online from Nella Cutlery. She asked me whether we had time…read moreto drop by Nella Cutlery before we hit an eatery in Erin Mills. I looked at the address. It's roughly a ten-minute drive from my workplace. I feel like every place is en route when I'm driving from Markham, picking her up in Vaughan, dropping by this store near Dixie and Eglinton, and then driving along Eglinton to get to Erin Mills. I was good stopping by. She let me know that it's a cool place if you like to cook. I like cooking. I was looking forward to visiting this store. On most days, this store closed at 5 pm. We were heading over here on a Wednesday. I picked her up at 4 pm. I took backroads to get to Nella Cutlery. I read the sign and saw customer parking. I backed into a spot. We headed over to the customer entrance with ten minutes to spare. It felt like heaven! I wish that we had more time than ten minutes. I saw orange Le Creuset boxes that made me smile. A male staffer asked if we needed help. My friend said that she was picking up an online order. He semi-escorted us over to the checkout area. He was helpful, but at one point, I thought that he was talking to himself. We got a nice woman who looked at my friend's order printout and went to fetch it. It allowed us to browse. This store caters to both professional folks and home cooks. We saw a professional stand mixers that was going for nearly $11,000. I liked the blue trim on it, but it's definitely for a bakery. This place has a lot of nice knives and shakers for drinks. It made me realize that I don't have a shaker. I'd like one. I saw cases for baked goods and beef patties. There was also a robot that you see at sushi places. The wooden boards for both cutting and charcuterie boards were beautiful. Some were super long that it would be amazing to load appetizers on them. The woman found my friend's item. My friend was elated. The female staffer said that we had to go out the exit steps away from this checkout area because it was now 5 pm. I will say that when it's quitting time, this place is punctual. Everything shuts down immediately. The mass exodus occurs. We were a part of it, going down a short set of steps. We weren't far from my car. I hope that my friend has used her item. It was 50% off here compared to the same item being offered at Walmart. Wow! I look forward to returning and perusing with more time. It's a cool store. (44)

I'd been familiar with this company as it's a pretty big player locally in the restaurant supply…read morebusiness. I'd see their huge sign coming onto Hwy 400 north which says it's open to the public, and other references to them. I was curious for the longest time and wanted to check them out. As it happened, I wanted to exchange a digital kitchen scale I received for Christmas, but the store didn't have the model I wanted. I went online to see where I could get it. The suggested places indicated approximately $80 retail price. Williams Sonoma only had it at one store, and wouldn't let me pick it up at another one. Walmart had it, but they want $120!? Yes it was the exact same model. Then I saw it on the clearance page on Nella's page, for $60. Woohoo! I could pay extra to have it shipped, or pick it up at this Fewster location. My stars were aligned, because I needed to pass by this same place for another occasion. I filled out the customer and payment info online, and all I had to do was wait for the item to be picked and ready. I learned that not all the Nella stores work on the same platform. It's a family business that was originally established by grandfather, and subsequently sort of divided among other members. For example, the location near Hwy 400 isn't part of the online shopping system, so you have to visit in person. I got my confirmation email that my item was ready for pickup. I bummed a ride with a friend who luckily was also interested in seeing the place. We just made it about 10 minutes before their closing time. They have ample parking in their private lot. We made our way in and were immediately presented with all kinds of heavy duty commercial kitchen gadgets like deli meat slicers, refrigerators, mixers, even ginormous charcuterie boards that were almost too nice to use. We asked where to pick up an order and we got some vague instructions towards the back corner further in. We found our way to the counter and the appropriate staff. She asked us to wait while she retrieved the item. I could see so many things I'd have loved to explore more. Victorinox and Wusthoff knives, household kitchen gadgets, so many other items filling the huge warehouse store. When she returned, she gave me the item and then asked me to sign for it. She also made mention that they were closing, and it was like the whole place was poised to shut down on the dot. At least at this location, they are very precise about every aspect of running the place. That doesn't bother me as it also meant they take their business seriously and deliver it in every way. I've opened and used my scale, and it works perfectly. I'm thrilled to have found it for the price I did here. I would love to return here, and check out other locations as well.

This is the place to go. Family run. Great customer service. Always helpful. Been going for the…read morelast 20 years. I always go here.

I have found my new "go to" hardware store. Full mark, full stop…read more They are super friendly and helpful here. The prices are reasonable and the selection is good. Recently, I was in Canadian Tired and was appalled by the lack of customer service and aggressive behaviour of staff over leaving my bags at the door. So "no thank you" to corporate hardware services, hello local retailers! This was a tiny place packed with all sorts of items. The staff was interested in helping me find a solution to my problem I was seeking to repair. I watched as they had a rapport with other local businesses and took careful time to discuss how to handle a 'rodent problem' with a neighbour. You only build that kind of trust and rapport by treating people kindly and with care. Discussing the various options including poison was an overheard conversation, but it was telling to me. Customer service is the bread and butter of the retail industry and a good measure of the trustfulness that one can have with a business owner who is attentive and caring. I'm definitely coming back with my business to this store, even though the corporate hardware option is closer.

Huge selection of kitchen items at huge clearance prices…read more It's a frenzy shopping experience with people buying everything they think they're going to use! I find many things are one off use aka use it once a year because it is such a speciality item Still, lots of deals so shop away!

First thing first I wouldn't recommend coming to this place by TTC as its in an area that even…read moregoogle map hasn't figured out to reach (it tells you to take the GO Transit and a weird combo of buses to get there from downtown core) as its in a industrial area of sorts. This place is more inline with whatever is left over or returned from the stores as its just aisle after aisle of racks with things stacked all over. As expected from a nofrills location there is hardly any help. Just pick what you find and then wait in the long long line. All this wouldn't matter if the prices were worth the trek but alas if you follow the promos from their normal stores I would say you will pay pretty much what you pay here give or take 2-3% discount. Their no returns policy is also a bummer which makes me want to not visit this place again. I would recommend it to the folks who are setting a kitchen up from a scratch and can't wait for the deals on a weekly basis as otherwise I don't see a point of coming here. 2.5 stars with the 0.5 star thrown on for the freebee coupon of 25% off any purchase at thir normal stores.

I once went in and said, This is my problem. What's the piece of hardware I need? A staff member…read morespent the time necessary to find me what I needed, for a sale of something like seventy-five cents. And not that long ago, the staff member was a young woman. First time. I remarked on it, and she said, "Fourth generation." I trust this store. BTW it shows up in one of Stuart Maclean's Vinyl Cafe stories.

Three days ago I visited the Home Hardware website and found the item I needed (a type of vacuum…read morefilter), but the website doesn't allow online purchasing and doesn't show me which location carries any of the items listed. I opted to visit the nearest location to me, and when I arrived a man took me to the area where they carried different types of filters. When I mentioned I needed the specific filter I'd found on their site, he simply said "You can't expect us to carry everything our website lists!" Fair enough, I thought, but how do I get the item then? I wanted to support this little local Canadian company over the big American guys, so I asked how I'd find the item; could we see if they carried it elsewhere? "No" he said, "We don't carry it. I don't know what to tell you." I left the store. I was frustrated certainly. This system seemed terribly flawed, and with each Home Hardware branch being independently owned, there seems no central governing body to ensure this type of glib service doesn't occur. Today I went back to that same store. I didn't want to give up hope on my locally owned Home Hardware store. After all, as far as I knew it was only the one bad seed! :) When I arrived at the store, the gentleman assisting me was initially somewhat helpful. He took me through the types of paint I was looking for and helped me pick out the right one. As he was mixing the colour I selected I told him about my visit 3 days earlier. He seemed totally uninterested. He said nothing at all initially. I told him I wanted to support the store but that the central online system seemed flawed. He replied, "Nothing I say will make a difference" and grabbed my things, walking past me to the front counter. He was brisk; wanted to simply get rid of me I suppose. I asked his name, and he told me "Marty." He then said he was the owner. I nearly fell over. I asked, "Shouldn't you take more of a vested interest in this?" Perhaps I caught him on the wrong day, because he actually began yelling: "What the F do you want me to do lady? What the F are you expecting?" I nearly fell over. As he continued to scream, I stepped backwards toward the exit. I began walking away from the store, a bit shaken. Moments later Marty was chasing me down the street! Amidst neighboring retailers and shoppers, he was screaming "F-U Bitch!" again and again. He continued to chase me until I threatened to call for help, and only then did he return to his store, angry that I didn't purchase the can of paint despite his temper tantrum. (Marty should've waited until after my purchase to lose his marbles.) The really sad addition to this story is that the young gent behind the counter didn't even seem shocked. As the owner screamed, the young man simply processed the small can of paint as if nothing was happening around him. I called head office, but as I suspected, since the locations are privately owned there is no one to govern the behavior or set a standard for how each retailer operates. Marty can do whatever he wants, and I apparently have to accept being yelled at and chased down the block.

Friendly, helpful, cheerful service. They give good advice and are consistently patient.read more

Always helpful, plus I have found useful items in every dept. Nuts and bolts to go with everything,…read moreplumbing items to put my bike carrier on with, plus a good coffee grinder, shelf, step-stool and great deal on paint, pest control and excellent advice. I really enjoy going there. Been a customer for over 10 years.

Terrible. Really narrow scope of knowledge and inventory, unhelpful, and incredibly rude. Lots of…read moregreat plumbing supply stores in the GTA, and this isn't one of them.

I got some faucet cartridges and a hot water knob here. The prices are great and the staff is super…read morefriendly. I highly recommend this place!

very hot and cold customer support. am i bi-polar or are they? and it's always been like this for…read moreover a decade. it just isn't comfortable shopping there.

Not the Dudleys it used to be. I have shopped at this…read morelocation for many decades. The staff used to be wonderful. I went in yesterday with my partner to get some keys cut. While discussing with my partner how many keys we needed. a very rude skinny man with a baseball cap on basically told me to shut up as "he" could only talk with one person at a time. I had to bite my tongue as I wanted to call him out on his rudeness. He took the keys and seemed to be having a hard time creating duplicates for us. Finally he gave us our keys, we paid and left. On getting home, four of the six keys were not cut properly and did not work in their locks. I called the store and guess who answered? Yep, this rude individual who now started interrupting me; Not letting me speak. "Just bring them back. I don't need to hear what your saying. I might not be here anyway". Needless to say I will not be returning to this store ever again.